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Kaseya VSA

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IT Systems Management Software for Internal IT and MSPs

(16)

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Kaseya VSA Pricing, Features, Reviews and Alternatives

Kaseya VSA FAQs

Q. What type of pricing plans does Kaseya VSA offer?

Kaseya VSA has the following pricing plans:
Starting from: $4.00/month
Pricing model: Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of Kaseya VSA?

Kaseya VSA has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Kaseya VSA support?

Kaseya VSA supports the following languages:
Dutch, English, French, German


Q. Does Kaseya VSA support mobile devices?

Kaseya VSA supports the following devices:
Android, iPad, iPhone


Q. Does Kaseya VSA offer an API?

Yes, Kaseya VSA has an API available for use.


Q. What other apps does Kaseya VSA integrate with?

Kaseya VSA integrates with the following applications:
Simplesat, Traverse, Acronis Cyber Backup, Jira, Unitrends MSP, Vorex, QuoteWerks, QuickBooks Online Advanced, Cherwell Service Management, Bitdefender GravityZone, Bitium, IT Glue, SmileBack, PagerDuty, Unitrends Backup, ConnectWise PSA, Addigy, Webroot Business Endpoint Protection, Accelo, Autotask PSA, Cortado MDM, CloudRadial, Xero, Datto SIRIS, ThreatLocker, PROMYS, Zendesk Suite


Q. What level of support does Kaseya VSA offer?

Kaseya VSA offers the following support options:
Email/Help Desk, Phone Support, FAQs/Forum, Knowledge Base, Chat, 24/7 (Live rep)

Kaseya VSA product overview

Price starts from

4

Per month

What is Kaseya VSA?

Kaseya VSA is the ultimate solution for managing and automating your IT environment to help you live up to the challenge. With VSA, IT professionals can improve service delivery and increase IT efficiency. With flexible payment terms, optional configurations, multiple domain capabilities, cloud-based and on-premise, IT organizations of all sizes can experience the benefits of enterprise-class IT management.

Key benefits of using Kaseya VSA

Continue your transition to a modern MSP or IT Department leveraging the Kaseya VSA platform. With VSA you'll be able to provide an increased level of service, improved efficiency, and ultimately improve the bottom as an IT organization. Take Kaseya VSA out for a spin with our Free Trial, see for yourself how VSA can change your IT organization.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
FAQs/Forum
Knowledge Base
Chat
24/7 (Live rep)

Training options

Documentation
Live Online
Videos
Webinars
In Person

Not sure about Kaseya VSA? Compare it with a popular alternative

Starting from

4

Per month

Free plan
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Pricing range

Starting from

129

/user

Per month

Free plan
Free trial
Pricing range
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Value for money
Customer support
Ease of use
Value for money
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Why am I seeing this?

Kaseya VSA pricing information

Value for money

3.8

/5

199

Starting from

4

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Kaseya VSA features

Functionality

4.2

/5

199

Total features

126

14 categories

Most valued features by users

API
Third-Party Integrations
Reporting/Analytics
Access Controls/Permissions
Alerts/Notifications
Activity Dashboard
Reporting & Statistics
Monitoring

Functionality contenders

Kaseya VSA users reviews

Overall Rating

4.1

/5

199

Positive reviews

77

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.72/10
Rating distribution

5

4

3

2

1

71

83

35

7

3

Pros
The account reps I have had for the past several years have been amazing. You need to get to know as many people as you can at Kaseya and learn to work as a team with them and you will be very happy.
My engineers love the Kaseya VSA, ease of use and speed. We have been a long time Kaseya partner and plan to continue our great partnership.
Fantastic product that provides the ability to securely manage and monitor your managed service customers.
Cons
Kaseya support is terrible, I mean really terrible. I think they only have one level 2 technician because the same guy gets back to me when the first guys can't fix it.
Terrible customer service, NO Support, slow, lousy features for the price. Constantly have to uninstall live connect and reinstall.
The lack of a 64 bit agent until recently was a pain point for a while. Updating Live Connect is time consuming.

Overall rating contenders

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Daniel D.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Effective systems management on a budget

Reviewed 7 years ago

Remote access, patch management, software/hardware auditing, asset management, VSA does everything we need it to!

Pros

Kaseya VSA offers functionality similar to SMS/SCCM or LanDesk at a fraction of the cost. In addition, it includes options for additional endpoint protection management.

Cons

I was not able to get the VSA front-end working on our shared IIS server, I ended up creating a separate VM for VSA which is pretty trivial but it's one more host to manage. I probably should have just contacted Kaseya Support for assistance, but since I had licenses and VM host overhead available, the most expedient solution was just to create a new VM just for VSA.

AR
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Verified reviewer

Information Technology and Services, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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The Kaseya lego kit

Reviewed 4 years ago

We manage almost 8000 of our customers machines. On almost all servers we run monitoring to alert us to issues, like disk space problems, services not running or certain eventlogs popping up. Here the lego building part of Kaseya is obvious. You get the rough shape to help you set up, but you determine what machine needs what monitoring. You polish the whole in the right shape. We have good security...

Pros

- You can build a whole lot of automation with their building blocks; - The depth of information should cover your needs; - New leadership has taken some time to reform the company, but is now running full speed ahead; - The potential of venture capital is a big benefit to what they can do, if you make them see the need.

Cons

- Old building blocks have lived on too long (this year is supposed to be the big clean-up); - The mix of old parts (up to 20 years old) and very recent changes in limited places is confusing; - Support can be great, but usually takes a few days to get up to speed on technical challenges; - Integrations of Antivirus are limited and the Kaspersky Anti Virus option will cost you a lot of time;

MF
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Michael F.

Information Technology and Services, 10,001+ employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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The most buggy and useless pile of nonsense code in existence.

Reviewed 3 years ago

BUGGY, enough to drive anyone crazy. Take the tree structure drill down... They're actually drill UP, in that if you click ANYTHING, every "+" in the tree expands. If there are 300 customers in the tree, you've got to scroll like mad for an hour through everything you didn't want expanded, just to re-find what you WANTED expanded. Tons of applets in the program simply don't do work at all. The "Discovery" app, which should identify all devices on a given network actually can't identify anything that doesn't already have the Kaseya management agent on it, making deployment a totally manual process. The network monitor doesn't provide any meaningful information, just sends you thousands of emails telling you it failed.

Pros

Not one single "feature" is at all likeable.

Cons

Mostly it doesn't work, that is to say, it doesn't do what it's supposed to. When you ask support how to get a part of the app to function correctly, they just tell you "it's a known issue, we're working on it" The product has been out for over ten years, but they're working on it. One you pay them, say goodbye to that money, and they will never fix it. Why should they, you already paid them, so they have zero incentive.

AR
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Verified reviewer

Real Estate, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Fantastic software for managing your enviroment

Reviewed 4 years ago

Absolutely love it. It does so much more for us than what we had before. The Kaseya knowledge base and public agent procedures site is helpful. Patch management is my biggest love from this product. The ability to access machines with just Internet access is a huge plus. It has also made managing our inventory considerably easier.

Pros

Easy to see all machines and servers in real time with connectivity status. Agent install is quick and customizable. Patch management feature is robust. Agent procedures allow a wide range of management possibilities. I love that I can access any of my servers with just Internet access. This have come in handy many times when iDRAC or VPN access has been lost.

Cons

Management for Macs is less robust. The lack of a 64 bit agent until recently was a pain point for a while. Updating Live Connect is time consuming,

AR
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Verified reviewer

Computer & Network Security, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Powerful RMM Solution, if a bit complex.

Reviewed 2 years ago
Pros

Kaseya VSA pulls together a powerful suite of tools for RMM. Scripting is extremely powerful, but you'll need to learn the "VSA way" instead of being able to easily pull a PowerShell script from some other source. The reporting capabilities allow us to easily report on almost any data collected for monitored devices.

Cons

VSA's interface really needs a modern web UI overhaul. The company seems to be making progress to at least provide a consistent look with fonts, icons and imagery, however progress is slow and it needs a lot more "love" from the design team. In this same process, there is a TON you can do with the solution, however data is often scattered across multiple tabs and sections in order to find everything you need. Often when working with clients, I'd have to move to several sections to find all needed details for a single device. It is all there, but I would love to see it streamlined.

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