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MSP360 Managed Backup Logo

Data Protection for MSPs And IT Teams

Last updated: November 2024

Table of Contents

MSP360 Managed Backup - 2025 Pricing, Features, Reviews & Alternatives

What is MSP360 Managed Backup?

MSP360 Backup is an easy-to-use backup solution with centralized management, monitoring, and reporting. The platform is natively integrated with AWS, Wasabi, Backblaze B2, and Microsoft Azure to enable best-in-class data protection for Windows, macOS, Linux, VMware, Hyper-V, Microsoft 365, and Google Workspace.

Benefits of using MSP360 Managed Backup

  • Bring-your-own cloud storage: as MSP always be in control of your costs when performing cloud backup.
  • Connect to more than 30 different cloud storage providers, including Amazon Web Services, Microsoft Azure, Google Cloud Storage and other popular vendors
  • Pricing tailored towards MSPs: MSP360 offers flexible licensing and pricing, so businesses are always in control of all costs. MSP offer aggressive volume discounts and there is no minimum requirements for number of licenses.
  • Easy backup configuration and powerful management: MSP360 Backup's managed backup console allows users to control everything from single pane of glass. Remotely setup and manage all backup and restore operations, and restore to virtual environment directly from the control
    panel.
  • Starting from

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    No pricing info

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    MSP360 Managed Backup's key features

    GetApp's analysis of 58 verified user reviews collected between September 2022 and October 2024 identified MSP360 Managed Backup's most critical features and how it performs according to users.

    Backup and Recovery

    Reviewers appreciate MSP360 Managed Backup's reliable and easy-to-use backup and recovery capabilities. They highlight the convenience of remote restores using USB boot options and Connect, saving significant time. Users report successful backups and restores, even to dissimilar hardware, and value the ability to pull file versions from backups. They find the process straightforward and stress-free, ensuring data safety and quick recovery when needed. Some users mention the need for improvement in the recovery aspect, but overall, they find it dependable and efficient. Of the 34 MSP360 Managed Backup users who gave detailed accounts of their use of Backup and Recovery, 100% rated this feature as important or highly important.

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    “Being able to restore remotely using the USB boot option and Connect is a life changer. Saves me hours of time not having to visit sites, bring computers away, rebuild manually. ”
    “The B&R features have worked flawlessly for me on several occasions. Having the ability to pull versions of files from back ups has come in handy more times than I can count as well.”

    Backup Scheduling

    Users report that MSP360 Managed Backup offers a solid and straightforward backup scheduling process. They appreciate the variety of scheduling options, allowing them to choose optimal times for backups and avoid network congestion. Reviewers indicate that the customizable notifications and alerts are valuable for monitoring backup status. They find the automation aspect helpful for consistent backups without manual intervention. While some users find the setup process confusing, most agree that scheduling is easy to implement and adjust. Of the 22 MSP360 Managed Backup users who gave detailed accounts of their use of Backup Scheduling, 100% rated this feature as important or highly important.

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    “I love having the ability to set schedules for backups, and I feel is a must in any backup software. MSP360 provides a variety of options for scheduling backups that work for me. ”
    “The scheduling process is solid and straightforward. I could easily set it up with notifications when the backup is completed and alerts when the scheduled job fails. Alerts and notifications are very customizable. The phone app that allows me to get notifications daily when the jobs are completed, has a very simple status screen showing job statuses and allows you to kick off jobs manually with just a few taps.”

    Cloud Backup

    Reviewers highlight MSP360 Managed Backup's cloud backup capabilities, noting its support for various third-party storage providers like BackBlaze B2, Amazon S3, and MS Azure. They appreciate the ease of setting up cloud backups and the peace of mind provided by off-site storage. Users report reliable performance even on slower internet connections and value the integration with Wasabi. They find the cloud backup essential for disaster recovery and ensuring data safety in remote locations. Of the 18 MSP360 Managed Backup users who gave detailed accounts of their use of Cloud Backup, 94% rated this feature as important or highly important.

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    “MSP360 is one of the few providers that support connecting to third-party storage providers like BackBlaze B2, Amazon S3, MS Azure, Drive E2, etc. They offer storage, but it is not required.”
    “MSP360 is used as secondary backup in remote location, so cloud option is perfect for the purpose. And it works flawlesly even on slower internet connections.”

    Encryption

    Users emphasize the importance of MSP360 Managed Backup's encryption capabilities for data protection and compliance. They appreciate the ease of setting up encryption, including the ability to create and manage their own encryption keys. Reviewers note that encryption is critical for industries requiring GDPR compliance and safeguarding against data breaches. They find the encryption process straightforward and effective, ensuring data is protected before transfer to cloud storage. Some users mention the necessity of encryption for customer confidence and regulatory requirements. Of the 15 MSP360 Managed Backup users who gave detailed accounts of their use of Encryption, 93% rated this feature as important or highly important.

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    “Allows you to define your own encryption keys that you retain”
    “It is very easy to specify local encryption of data before it is transferred to our cloud storage.”

    All MSP360 Managed Backup features

    Features rating:

    Web Access/Restoration
    Version Control
    Reporting/Analytics
    Incident Management
    Email Alerts
    Data Retention Management
    Data Recovery
    Incremental Backup
    Dashboard
    Alerts/Notifications
    Scheduling
    Billing & Invoicing
    Backup Log
    Compression
    Disaster Recovery
    VM Backup
    Contract/License Management
    Issue Management
    Client Portal
    Data Visualization
    Differential Backup
    Data Replication
    Bare-Metal Restore
    Archiving & Retention
    Data Storage Management
    Data Import/Export
    Remote Monitoring & Management
    Secure Data Storage
    IT Asset Management
    Continuous Backup
    Two-Factor Authentication
    Threshold Alerts
    Tagging
    Storage Management
    Single Sign On
    Content Management
    Content Library
    Scheduled/Automated Reports
    Automated Scheduling
    Remote Update/Installation
    User Interface
    Remote Access/Control
    Multimedia Archiving
    Multi-Location
    Local Server Options
    Indexing
    Automatic Scans
    HIPAA Compliant
    Full Text Search
    For MSPs
    Filtering
    Duplicate Detection
    Document Storage
    Deduplication
    Continuous Monitoring
    CPU Monitoring

    MSP360 Managed Backup awards

    MSP360 Managed Backup alternatives

    MSP360 Managed Backup logo
    4.7
    (243)

    Starting from

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    No pricing info

    Free trial
    Free version
    Ease of Use
    Features
    Value for Money
    Customer Support
    ConnectWise Automate logo
    4.2
    (134)
    visit website

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    No pricing info

    Free trial
    Free version
    Ease of Use
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    Customer Support
    Auvik logo
    4.7
    (80)
    visit website

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    Empty state illustration for "No pricing info"

    No pricing info

    Free trial
    Free version
    Ease of Use
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    N-sight logo
    4.3
    (76)
    visit website

    Starting from

    99

    Per month

    Free trial
    Free version
    Ease of Use
    Features
    Value for Money
    Customer Support

    MSP360 Managed Backup pricing

    Starting from

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    No pricing info

    Pricing details
    Subscription
    Free trial
    Free plan
    Pricing range

    User opinions about MSP360 Managed Backup price and value

    Value for money rating:

    Of 62 reviews that provide robust commentary on MSP360 Managed Backup's price and value, 77% mention it in a positive light.

    Most users consider MSP360 Managed Backup to offer good value for money. They appreciate its pay-as-you-go model, which provides cost-effective scalability, making it suitable for managed service providers and businesses with diverse IT environments. Users find the software affordable, even for resale to lower-budget end-users, while still offering enterprise-level options and reliability. They also highlight the flexibility of not having to pay upfront for storage, with the ability to use various storage platforms like Amazon S3 and Google Storage. The free version is praised for its functionality, allowing backups up to 200GB, and the trial version offers a good introduction to the software's capabilities. Reviewers appreciate the wide range of backup destinations and the reasonable pricing for server backups. However, some users report that recent price increases and the complexity of billing are drawbacks. They also mention that the free version's storage limit is a limitation and that the overall cost can be high for small businesses or personal use. Despite these concerns, many users feel that the software's features and reliability justify the cost.

    Check .

    To see what individual users think of MSP360 Managed Backup's cost and value, check out the review excerpts below.

    “Its pay-as-you-go model, while potentially complex, offers cost-effective scalability, making it a reliable tool for managed service providers and businesses with diverse IT environments.”
    “What we like most is product being in affordable price range even for resale to lower budget end-users, while at the same time having all enterprise options and, as shown during years of use, enterprise reliability.”
    “License pricing increase with no additional benefit, the account rep never responded to any of my follow ups about price matching prior to my legacy file backup license being done away with.”

    MSP360 Managed Backup integrations (14)

    Integrations rated by users

    We looked through 243 user reviews, to identify which products are mentioned as MSP360 Managed Backup integrations, and what is the users perception.

    HaloPSA logo
    HaloPSA

    Integration rating: 4.0 (1)

    We are using HaloPSA to integrate Azure Automation, Azure Security, Microsoft Defender and Azure Sentinel in a "all-in-one" solution. Automation allows us to solve many identified problems directly. But also changes to the configuration are possible through the MSP36ß API interface and cost only one ticket.

    MK

    Michael Kirst Neshva

    Principal Cloud Security & Compliance Architect

    Integration rating: 5.0 (1)

    Backup Radar consolidates our monitoring and notifications for backup jobs.

    BR

    Bruce Rosen

    CTO

    Google Cloud logo
    Google Cloud

    Integration rating: 5.0 (1)

    Autotask PSA logo
    Autotask PSA

    Integration rating: 5.0 (1)

    MSP360 Managed Backup support options

    Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    24/7 (Live rep)
    FAQs/Forum
    Email/Help Desk
    Phone Support
    Knowledge Base
    Chat

    Training options

    Documentation
    Live Online
    Webinars
    Videos

    MSP360 Managed Backup reviews

    Overall rating

    4.7

    /5

    243

    Positive reviews

    96

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.18/10
    Rating distribution

    5

    4

    3

    2

    1

    173

    60

    7

    1

    2

    Pros
    “The software is great, the prices are below other products and the Customer SUpport is very good.”
    “Very reliable high quality product with ability to back up information both locally and on the online platform, great value for money.”
    “I like the simple backup, the ease of integration with other programs. Your storage reliability with encryption.”
    Cons
    “Also, the lack of a centralized intelligence for the backup system means there's no way for global deduplication, so no storage optimization can be obtained.”
    “No way to search for a file in the entire backup set. Users are left alone dealing with the cloud service account setup and configuration options.”
    “I have had some errors pop up on restore that made me change some settings. Had I not tested it and needed to restore, we would've been screwed.”

    MSP360 Managed Backup FAQs

    Q. What type of pricing plans does MSP360 Managed Backup offer?

    MSP360 Managed Backup has the following pricing plans:
    Pricing model: Subscription
    Free Trial: Available

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    Q. Who are the typical users of MSP360 Managed Backup?

    MSP360 Managed Backup has the following typical customers:
    Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does MSP360 Managed Backup support?

    MSP360 Managed Backup supports the following languages:
    English


    Q. Does MSP360 Managed Backup offer an API?

    Yes, MSP360 Managed Backup has an API available for use.


    Q. What other apps does MSP360 Managed Backup integrate with?

    MSP360 Managed Backup integrates with the following applications:
    ConnectWise ScreenConnect, Microsoft Azure, Google Workspace, Amazon EC2, Microsoft 365, ConnectWise PSA, NinjaOne, Google Cloud, ConnectWise Automate, Autotask PSA


    Q. What level of support does MSP360 Managed Backup offer?

    MSP360 Managed Backup offers the following support options:
    24/7 (Live rep), FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat

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