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Kaseya VSA vs Network Performance Monitor Comparison

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Overview

Kaseya VSA is your comprehensive solution to providing IT services at scale, whether you're an in house IT department or...

SolarWinds Network Performance Monitoring software makes it easy to quickly detect, diagnose, and resolve performance issues...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

4

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

1638

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.1

199

5

4

3

2

1

71

83

35

7

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
87%
would recommend this app

4.5

71

5

4

3

2

1

41

27

3

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

The account reps I have had for the past several years have been amazing. You need to get to know as many people as you can at Kaseya and learn to work as a team with them and you will be very happy.
My engineers love the Kaseya VSA, ease of use and speed. We have been a long time Kaseya partner and plan to continue our great partnership.
Fantastic product that provides the ability to securely manage and monitor your managed service customers.

Pros

I can consider it the best NPM software out there, it is suitable for types of organizations starting with small till large & very large, I have been using it for more than 4 years & i'm satisfied.
The in-depth analysis to a detected fault helps remedial ease resolution timelines. I like its 30 day full functional trial period, that helps one fully understand what he / she is buying.
An excellent, easy to deploy product with tons of features and great customer support.

Cons

Kaseya support is terrible, I mean really terrible. I think they only have one level 2 technician because the same guy gets back to me when the first guys can't fix it.
Terrible customer service, NO Support, slow, lousy features for the price. Constantly have to uninstall live connect and reinstall.
The lack of a 64 bit agent until recently was a pain point for a while. Updating Live Connect is time consuming.

Cons

Even a small company needs this software but its hard to justify. The way they count nodes against your license total is in my opinion unfair.
Difficult to setup initially, UI is abit intimidating at first.
Can be inconsistent with reporting. Seems to lag up my system a bit and sometimes reports devices offline when they are not.
  • Vendor responds to reviews
  • Last review8 months ago
  • Vendor responds to reviews
  • Last review6 months ago

Key features

  • Total features126
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Anti Virus
  • Application Management
  • Approval Process Control
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Automated Scheduling
  • Automatic Backup
  • Automatic Configuration
  • Automatic Patch Deployment
  • Automatic Scans
  • Backup and Recovery
  • Bandwidth Monitoring
  • Baseline Manager
  • CPU Monitoring
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Collaboration Tools
  • Color Codes/Icons
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Connectivity Management
  • Content Caching
  • Credential Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Discovery
  • Data Visualization
  • Deployment Management
  • Desktop Virtualization
  • Device Auto Discovery
  • Device Management
  • Diagnostic Tools
  • Disaster Recovery
  • Drag & Drop
  • Email Monitoring
  • Employee Activity Monitoring
  • Endpoint Management
  • Event Logs
  • File Sharing
  • File Transfer
  • For MSPs
  • HIPAA Compliant
  • Health Monitoring
  • Help Desk Management
  • Hierarchical Mapping
  • IP Address Monitoring
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • Incident Management
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Load Distribution
  • Location-Based Mapping
  • Maintenance Management
  • Maintenance Scheduling
  • Map Exporting
  • Mobile Access
  • Monitoring
  • Multi-Cloud Management
  • Multi-User Collaboration
  • Multiple Monitor Access
  • Multiple User Accounts
  • Network Analysis
  • Network Monitoring
  • Network Resource Management
  • Network Wide Management
  • On-Demand Mapping
  • Patch Management
  • Patch Prioritization
  • Patch Testing
  • Performance Management
  • Performance Metrics
  • Performance Monitoring
  • Policy Management
  • Power Management
  • Predefined Protocols
  • Print Management
  • Problem Management
  • Project Management
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Alerts
  • Redundancy Checking
  • Release Management
  • Remediation Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Support
  • Remote Update/Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Offload
  • SSL Security
  • Scheduling
  • Screen Recording
  • Screen Sharing
  • Secure Data Storage
  • Secure Login
  • Security Management
  • Security Tools
  • Self Service Portal
  • Self-Updating Maps
  • Server Monitoring
  • Service Level Agreement (SLA) Management
  • Session Recording
  • Session Transfer
  • Simple Network Management Protocol (SNMP)
  • Software Management
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Task Management
  • Test Performance Metrics
  • Testing Scripts
  • Third-Party Integrations
  • Threshold Alerts
  • Time Zone Tracking
  • Troubleshooting
  • Two-Factor Authentication
  • Unattended Access
  • Uptime Reporting
  • Virtual Machine Monitoring
  • Vulnerability Scanning
  • Web Traffic Reporting
  • Web Usage Monitoring
  • Workflow Management
  • Total features57
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Anti Virus
  • Application Management
  • Approval Process Control
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Automated Scheduling
  • Automatic Backup
  • Automatic Configuration
  • Automatic Patch Deployment
  • Automatic Scans
  • Backup and Recovery
  • Bandwidth Monitoring
  • Baseline Manager
  • CPU Monitoring
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Collaboration Tools
  • Color Codes/Icons
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Connectivity Management
  • Content Caching
  • Credential Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Discovery
  • Data Visualization
  • Deployment Management
  • Desktop Virtualization
  • Device Auto Discovery
  • Device Management
  • Diagnostic Tools
  • Disaster Recovery
  • Drag & Drop
  • Email Monitoring
  • Employee Activity Monitoring
  • Endpoint Management
  • Event Logs
  • File Sharing
  • File Transfer
  • For MSPs
  • HIPAA Compliant
  • Health Monitoring
  • Help Desk Management
  • Hierarchical Mapping
  • IP Address Monitoring
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • Incident Management
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Load Distribution
  • Location-Based Mapping
  • Maintenance Management
  • Maintenance Scheduling
  • Map Exporting
  • Mobile Access
  • Monitoring
  • Multi-Cloud Management
  • Multi-User Collaboration
  • Multiple Monitor Access
  • Multiple User Accounts
  • Network Analysis
  • Network Monitoring
  • Network Resource Management
  • Network Wide Management
  • On-Demand Mapping
  • Patch Management
  • Patch Prioritization
  • Patch Testing
  • Performance Management
  • Performance Metrics
  • Performance Monitoring
  • Policy Management
  • Power Management
  • Predefined Protocols
  • Print Management
  • Problem Management
  • Project Management
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Alerts
  • Redundancy Checking
  • Release Management
  • Remediation Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Support
  • Remote Update/Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Offload
  • SSL Security
  • Scheduling
  • Screen Recording
  • Screen Sharing
  • Secure Data Storage
  • Secure Login
  • Security Management
  • Security Tools
  • Self Service Portal
  • Self-Updating Maps
  • Server Monitoring
  • Service Level Agreement (SLA) Management
  • Session Recording
  • Session Transfer
  • Simple Network Management Protocol (SNMP)
  • Software Management
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Task Management
  • Test Performance Metrics
  • Testing Scripts
  • Third-Party Integrations
  • Threshold Alerts
  • Time Zone Tracking
  • Troubleshooting
  • Two-Factor Authentication
  • Unattended Access
  • Uptime Reporting
  • Virtual Machine Monitoring
  • Vulnerability Scanning
  • Web Traffic Reporting
  • Web Usage Monitoring
  • Workflow Management

Integrations

  • Total integrations44
  • Bitbucket
  • Datadog
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Drive
  • HubSpot CRM
  • Jenkins
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Teams
  • NetSuite
  • PagerDuty
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Zapier
  • Zendesk Suite
  • Total integrations12
  • Bitbucket
  • Datadog
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Drive
  • HubSpot CRM
  • Jenkins
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Teams
  • NetSuite
  • PagerDuty
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Zapier
  • Zendesk Suite

User reviews that mention these apps

AR
AvatarImg

Verified reviewer

Computer & Network Security, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Kaseya VSA logo

Kaseya VSA

Kaseya VSA - The Best RMM

Reviewed 6 years ago

Having an RMM package is essential to running an MSP. It allows us to service our customers with fewer tech resources and a lower tech to customer ratio than without.

Pros

Kaseya VSA is the oldest and most mature RMM platform. It does it all; software management, monitoring, alerting, 3rd party patches, windows patches, backup, anti-virus/malware,, and the best scripting engine around.

Cons

The complete integration of the Kasey's network monitor Traverse isn't done yet, nor is their latest acquisition Rapid Fire tools.

ag
AvatarImg

andrey g.

Information Technology and Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Kaseya VSA logo

Kaseya VSA

increasing helpdesk staff productivity

Reviewed 5 years ago

-- Tactical Responsibilities Use remote monitoring and management tool KASEYA to deliver pro-active remote support Establish monitoring and maintenance necessary for new and existing clients Monitors Server Windows Operating System performance and takes action to resolve problems Monitors the Microsoft Exchange Service and resolved any issues regarding the email systems Monitors Workstation Windows...

Pros

Kaseya is one of the best RMM (Remote Monitoring and Management) tools in the market we have moved from REACTIVE to PROACTIVE and now we are moving to SERVICES related to "Service Management Maturity model" thanks to Kaseya we achieved 1. Analyze trends 2. Set thresholds 3. Predict problems 4. measure applications availability 5. Automate (highly appreciable when you handle hundreds of devices) 6. Mature Problem Configuration, change, asset and performance management 7. Increase Security in multiple layers 8. Manage the entire Windows updates process 9. Remote Control 10. Compliance and audit Reports

Cons

unfortunately using kaseya core modules, it is not stronger to manage network devices

MF
AvatarImg

Michael F.

Information Technology and Services, 10,001+ employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Kaseya VSA logo

Kaseya VSA

The most buggy and useless pile of nonsense code in existence.

Reviewed 3 years ago

BUGGY, enough to drive anyone crazy. Take the tree structure drill down... They're actually drill UP, in that if you click ANYTHING, every "+" in the tree expands. If there are 300 customers in the tree, you've got to scroll like mad for an hour through everything you didn't want expanded, just to re-find what you WANTED expanded. Tons of applets in the program simply don't do work at all. The "Discovery" app, which should identify all devices on a given network actually can't identify anything that doesn't already have the Kaseya management agent on it, making deployment a totally manual process. The network monitor doesn't provide any meaningful information, just sends you thousands of emails telling you it failed.

Pros

Not one single "feature" is at all likeable.

Cons

Mostly it doesn't work, that is to say, it doesn't do what it's supposed to. When you ask support how to get a part of the app to function correctly, they just tell you "it's a known issue, we're working on it" The product has been out for over ten years, but they're working on it. One you pay them, say goodbye to that money, and they will never fix it. Why should they, you already paid them, so they have zero incentive.

JB
AvatarImg

John B.

Computer Software, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Kaseya VSA logo

Kaseya VSA

Kaseya VSA RMM

Reviewed 5 years ago

We have had an overall positive experience with Kaseya VSA and it has helped us maintain machines outside of our network.

Pros

The software allows us to monitor and maintain external machines in one central place. This helps limit the resources required to complete most IT tasks

Cons

It isn't intuitive enough and you can end up configuring it in a way that causes you problems further down the line

AvatarImg
AvatarImg

Chase S.

Information Technology and Services, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Kaseya VSA logo

Kaseya VSA

Needs Work

Reviewed 4 years ago

Horrible product at the end of the day. Great for when you need monitor tools, however, it's a huge tax on IT in learning everything.

Pros

Kaseya VSA is a good product. It offers a lot of choices and many different configurations and plugins that you can import from many different 3rd party vendors.

Cons

It's a mess GUI wise. Everything feels clunky and menus are not categorized right. Not only that, the remote tool is HORRID. It lacks a low latency feature such as Zoho assist. If your customer has a poor connection, expect key presses to be delayed and your words being typed wrong.

AR
AvatarImg

Verified reviewer

Information Technology and Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Kaseya VSA logo

Kaseya VSA

It was great

Reviewed 5 years ago

We have been working with Kaseya since an early version. It was a great tool back in 2009, but they haven't change too much. Functionality is there, but the interface is inconsistent between the different modules. Support has been terrible, but it got better on the last year.

Pros

Kaseya VSA is a powerful RMM solution that includes everything you need to manage your customers networks. From remote access tool, network discovery, patch management to scripting.

Cons

VSA seems to be made from different teams each one with its own interface. It is not consistent and it you need to click several place just to do another task in the same machine.

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Dimitri M.

Computer Networking, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Kaseya VSA logo

Kaseya VSA

Kaseya is the "Cadillac"

Reviewed 6 years ago

We now have the ability to provide true value to our business customers. Monitoring and maintenance is the foundation of having a secure network and productive end users.

Pros

Kaseya is the most robust of all solutions.

Cons

All software of this nature has a big learning curve.

GM
AvatarImg

Gregory M.

Information Technology and Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Kaseya VSA logo

Kaseya VSA

Great use of User Interface to keep the experience for techs consistent and still fully featured.

Reviewed 6 years ago

It really helps decrease the amount of time we spend working on client PCs and allows us to more quickly deploy global solutions to our clients.

Pros

Consistency of user experience and large feature set which allows techs to easily perform tasks while still being powerful.

Cons

Inability to use "Policy Management" for all modules as I haven't seen any 3rd party modules in there, nor have I seen the ability to apply policies for Network Monitor. I'd also like to see a way to track the amount of time various automation are saving us. Such as software deployments, patch installs, etc. I can do some of this manually by having monitoring open a ticket then the ticket triggers actions which then add time and then close the ticket. But doing this for all automation isn't currently possible and this data would help justify Kaseya and Automation time to administration both internally and externally more readily.

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Josemaria G.

Building Materials, 201-500 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Kaseya VSA logo

Kaseya VSA

Best tool for Sysads!

Reviewed 5 years ago

Super happy to have this tool. It makes life funu for our IT office which makes them even more proactive than traditional reactive. :)

Pros

Best feature... remote access to end-points! This allowed our small helpdesk team us to monitor and manage hundreds of end points (mostly desktops) all over different sites. No need to physically go to the office to install a patch or troubleshoot. Also, it was very useful for our hardware and software inventory. The reports are easy to generate and use especially for budget decisions. We get to monitor also unauthorised software, and sometimes, with the consent of the respective pc users, we get to monitor their pc activity in real-time. Plus! It supports all our devices (mac to pc and even linux, iOS and android).

Cons

Functionality wise, I have no complaints. However, in terms of UX, it looks a little dated. Perhaps the interface navigation can be improved.

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Shawn H.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Kaseya VSA logo

Kaseya VSA

The Kaseya Experience is good but takes alot of experience to work though it

Reviewed 6 years ago

a glorified remote support agent

Pros

the almost unlimited options of monitoring capability's and that windows update works semi well on machines.

Cons

how you go about setting up the monitoring and that you need a secondary monitoring tool to monitor networks or to sync machines and tickets you need to buy yet a nother tool that they dont tell you about

RW
AvatarImg

Rob W.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Kaseya VSA logo

Kaseya VSA

Have had the product in my control for over a year and am still not able to fully use it

Reviewed 7 years ago
Pros

The ability to centralize a, automate and monitor lot of our IT functions. The windows update and application update module is a really nice add-on to address all vulnerable applications.

Cons

Asset management and Active Directory integration. Lack of Chromebook options. The support has been challenging to work with on higher end issues.

AT
AvatarImg

Andrew T.

Computer Software, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

Share this review:

Kaseya VSA logo

Kaseya VSA

Very unsatisfied

Reviewed 6 years ago

For an established RMM tool, one would expect better performance and reliability. The constant connection problems will cost countless hours every month in productivity.

Pros

The ability to categorize a site into subsites, creating tasks from scripts is very easy (although creating your own is not for the majority of users), easy to install.

Cons

Constant disconnects, too many steps to accomplish tasks that other RMM tools do much better, Live Connect is not seamless and requires logging into almost every time, registry editor does not show actual data and only keys, navigation in the menu does not always pull results, saved credentials suddenly no longer work, no ability to drag and drop from local to remote and vice-versa....there are honestly too many negative aspects to the program compared to other tools out there.

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Neil T.

Individual & Family Services, 201-500 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Kaseya VSA logo

Kaseya VSA

Over all good software that lets us easily do some tasks.

Reviewed 6 years ago

Consolidated control panel for all machines on our multi-homed network, remove control of end points, software pushes, cheap licenses for Kapersky and Malwarebytes. The ability to quickly find who has what hardware.

Pros

I love that I can quickly and easily identify machines and push antivirus and anti-malware to them with a few clicks. I love the remote control capabilities.

Cons

When the install fails their doesn't appear to be an easy way to fix it. Changing computer names does not update he name in the client, and thus in the control panel. You have to uninstall and reinstall the client to correct it.

SL
AvatarImg

Steve L.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Kaseya VSA logo

Kaseya VSA

Overall a good experience. Kaseya works well for our needs, once we got the deployment figured out.

Reviewed 6 years ago
Pros

Kaseya has a huge array of features. We use it for monitoring, backups, anti-virus, reporting, etc. Theres also network discovery tools. I like that it can be used as a single point of management of all endpoints.

Cons

Configuration. If you are new to the system, it can be very difficult to configure. The settings are so granular, it can be a bit cumbersome to get everything figured out. Once done, everything works very well.

SB
AvatarImg

Scott B.

Hospitality, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Kaseya VSA logo

Kaseya VSA

We have been using Kaseya for many years. There are some frustrations . Overall the VSA works well

Reviewed 6 years ago

Asset management and OS and software patching have been very valuable. The Kaseya Remote Control is fast and easy to use. Our entire team uses it every day to support our end users.

Pros

We are a private company that uses the VSA for supporting our internal network and users. As an asset management platform the VSA works well. We are able to leverage the many support features to provide assistance to our end users.

Cons

The integration with end point security has been tough. The management platform for EPS was frustrating and difficult to understand. We experienced false positives on a daily basis on the EPS solution. Ultimately we moved away from the Kaseya/Kaspersky solution for end point security. We used the ticketing system for years before moving away from it last year. We found that the ticketing module did not provide the flexibility our team needed to track and manage tickets in the most efficient way possible. The ticket module was one of the modules that did not get much attention and did not get updates because we were pushed to the service desk solution.

AR
AvatarImg

Verified reviewer

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Kaseya VSA logo

Kaseya VSA

Hopeful for change and more efficient software

Reviewed 5 years ago

Much better than the first experience I had with them. The people are good people and I trust and hope things are going to get better. It takes a while to implement all of the new changes that need to be done to keep up with all of the changes that Microsoft is making to the patching engine alone.

Pros

I like the web based application and the abilities that it currently has. Much better performance that the previous systems we have used. I like having all of the modules in one pane of glass.

Cons

The slow development cycle. Icons reverting back to non-customized images every other upgrade. New modules that are released are not ready for prime time and are lacking in functions that we need as MSPs. There appears to be no partner beta program, which is unfortunate.

TW
AvatarImg

Trent W.

Computer Networking, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Kaseya VSA logo

Kaseya VSA

Kaseya - Building your MSP

Reviewed 5 years ago

Kaseya provides us the ability to report on customer environments and also support them remotely via the Remote Connect.

Pros

Fantastic product that provides the ability to securely manage and monitor your managed service customers. We integrate Kaseya with IT Glue to give our MSA customers the peace of mind that their environment is not only easy to manage but is fully documented. Kaseya has helped us confidently grow our MSA business.

Cons

Outdated Interface, Clunky reporting functionality

JS
AvatarImg

Justin S.

Health, Wellness and Fitness, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Kaseya VSA logo

Kaseya VSA

Great software, but the interface is limited.

Reviewed 5 years ago

Kaseya helped us to get an accurate picture of our network and assets. We have been able to leverage Kaseya to do a number of projects that previously were off limits because we had to "touch" every machine. Now that "touching" a machine is just selecting all from a list we have significantly more flexibility from an IT standpoint.

Pros

The feature set of Kaseya is impressive and has helped me to automate a significant amount of our work.

Cons

The interface is currently awful. Flash is not a technology that should be used in a modern product and the interface frequently fails to update accurately when using filters.

SR
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Shane R.

Design, 11-50 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Kaseya VSA

Great software for remote computer management

Reviewed 5 years ago

I use this software to maintain computers and servers on several different networks. VSA gives me one spot where I can connect to and maintain resources across multiple companies and locations. I am not sure how we would manage all these assets without Kaseya VSA.

Pros

Remote management of all computers and servers. This is the best feature. As long as they are online I can access and maintain all computers on my network without actually having to be in the office. I can also set alerts that e-mail me if a server happens to go offline, which allows me to quickly respond before there is any real employee time loss.

Cons

While it is very versatile, it is not very refined. It takes a bit to get acclimated to how it works. Kaseya provides training to help with this.

AR
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Verified reviewer

Information Technology and Services, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Kaseya VSA

Solid RMM

Reviewed 5 years ago
Pros

Kaseya just scaled up on my number of end points without any issue over the years. It is stable and I hardly face any issue with the agent stability as I have bad experience other RMM that keep needing reinstallation of agent and etc. Kaseya also offers a huge range of solutions ranging from DRaaS, Network Monitoring, Ticketing and security to choose from that integrates nicely inside the RMM.

Cons

Nothing much except the price is a bit steep but I guess you have to pay for solid software.

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Brett V.

Design, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Kaseya VSA

Overall positive experience with Kaseya so far, but getting down to brass tacks.

Reviewed 6 years ago

This software allows my company to support and manage the networks, workstations, servers, and technology of our customers. It allows our technicians to remotely access and administer customer systems, automate maintenance tasks, monitor security and end user behavior, and also gives us a direct link into Kaseya's BMS product for support desk access with direct customer asset access and information. It has saved us many labor hours through automation of system patching and simple end user request or issue resolution.

Pros

I very much like Kaseya VSA's patch management capabilities, discovery, remote control and Live Connect, as well as the many integrations with 3rd party products. VSA has made troubleshooting and reporting on ours and our customer's networks exponentially easier. I like that Kaseya is plotting out a roadmap to a software version that encompasses all aspects of Managed IT Services, and am looking forward to the next release.

Cons

I am not particularly fond of Kaseya's Cloud Backup integration with Acronis, and while customer support was exceptionally good prior to our purchase, and for almost the next full year after, it seems that there have been some internal changes of late. We've had 4x account representatives in the 1.5 years we've been using VSA, and this last fellow just isn't cutting it. I've also noticed that our version (permissions) to the SAAS VSA do not reflect the same dashboard as others and getting features added or removed has been a process.

AR
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Verified reviewer

Information Technology and Services, 51-200 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Kaseya VSA

The Kaseya lego kit

Reviewed 4 years ago

We manage almost 8000 of our customers machines. On almost all servers we run monitoring to alert us to issues, like disk space problems, services not running or certain eventlogs popping up. Here the lego building part of Kaseya is obvious. You get the rough shape to help you set up, but you determine what machine needs what monitoring. You polish the whole in the right shape. We have good security...

Pros

- You can build a whole lot of automation with their building blocks; - The depth of information should cover your needs; - New leadership has taken some time to reform the company, but is now running full speed ahead; - The potential of venture capital is a big benefit to what they can do, if you make them see the need.

Cons

- Old building blocks have lived on too long (this year is supposed to be the big clean-up); - The mix of old parts (up to 20 years old) and very recent changes in limited places is confusing; - Support can be great, but usually takes a few days to get up to speed on technical challenges; - Integrations of Antivirus are limited and the Kaspersky Anti Virus option will cost you a lot of time;

RP
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Ron P.

Health, Wellness and Fitness, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Network Performance Monitor

NPM is one of the better products

Reviewed 7 years ago

I am utilizing NPM, SAM and DPA to monitor our environment. NPM is used to monitor a mix of Cisco and Palo Alto equipment. We are monitoring nodes in about 12 sites (2 hubs and 10 spokes). Overall, the product is stable and features get added on a timely basis. If I had one gripe, I would wish that Solarwinds could move the product towards the cloud (ala Kaseya, LogicMonitor, etc). This would remove my need to run an application server and database.

Pros

Easy to use. Lots of features.

Cons

I wish the management and database were in the cloud and they used the "collector" model at the location to get the data.