LogMeIn Rescue vs BeyondTrust Remote Support

TeamViewer

Zoho Desk

ScreenConnect

AnyDesk

SolarWinds Service Desk

UltraVNC

Compare LogMeIn Rescue and BeyondTrust Remote Support based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

TeamViewer enables secure remote access, IT management, and AI-driven solutions, serving 630,000+ customers with 2.5B+ installations.

Ultra VNC is a remote access management software, which helps businesses establish remote connections and control devices to handle helpdesk, IT support services, and other operations. With remote frame buffer (RFB) protocol, users view and manage applications, interface, user access, and settings.

ScreenConnect is a help desk solution that allows businesses to detect and resolve customer queries through remote monitoring capabilities. Agents can prevent potential cyberthreats & protect data via features such as AES-256 encryption and two-factor authentication.

Rescue is a powerful, easy-to-use remote support solution for PC’s, Mac’s, mobile devices, and more.

Access Controls/Permissions

Activity Dashboard

Alerts/Escalation

Annotations

Asset Tracking

Automated Routing

Availability Management

Blended Call Center

Call Logging

Call Recording

Campaign Management

Change Management

Chat/Messaging

Collaboration Tools

Computer Telephony Integration

Configuration Management

Contract/License Management

Customizable Branding

Desktop/Browser Sharing

Diagnostic Tools

Electronic Signature

Email Management

Employee Activity Monitoring

File Sharing

File Transfer

Inbound Call Center

Incident Management

Interaction Tracking

Live Chat

Meeting Management

Mobile Screen Sharing

Multi-Channel Communication

Multi-Participant Screen Sharing

Predictive Dialer

Presenter Control Management

Problem Management

Project Management

Queue Management

Real Time Screen Sharing

Real-Time Chat

Real-time Consumer-facing Chat

Release Management

Remote Access/Control

Remote Support

Reporting/Analytics

Screen Capture

Screen Mirroring

Screen Recording

Screen Sharing

Self Service Portal

Session Recording

Session Transfer

Softphone

Surveys & Feedback

Targeted/Locked Screen Sharing

Task Management

Third-Party Integrations

Time Zone Tracking

Troubleshooting

Unattended Access

Video Chat

Video Conferencing

Video Support

LogMeIn Rescue

Android

Web-based

Windows

iPad

iPhone

Operations Manager

This program is very easy for our staff to use, and very easy for the customer to initiate a support session. The ability to transfer client sessions between Tech Support reps is great.

Nursing assistant 

This software is perfect because it is easy to use and offers IT support anytime of the day. This is reliable because there are times you forgot the so many logins you have.

Logmein is great and my users are very comfortable with this software.

Vice President Operations

Great app, helpful for remote IT troubleshooting, it has been quite easy to use.

IT Support Consultant

The recordings have at times been unreliable at times, which has meant we have lost data necessary to review cases.

It generates both emails with embedded links and session numbers to make access for customer easy. It is robust and reliable and rarely encounters issues.

Field IT Tech

Very good application, has everything I need to be able to help users remotely.

Server Administrator

Software is very reliable and easy to use. Works fine even with slow internet connection.

System Project Manager

Wish LMI vetted these groups more to stop giving their image a bad name.

Service Desk Analyst

Also, I enjoyed the simplicity of the session transfer, leaving notes for the next person to work on your case, integrations, and in general smooth performance.

IT Consultant

Works very well when ad hoc access required. Full feature set including file transfer and ability to remote control and configure certain elements of mobile phones.

Desktop tech

I used this software in its early inception and as it grew it just continued to get better.

Mobile Apllication Developer

With the LogMeIn Rescue platform, we can easily connect remotely with our customers all over the world within few seconds. It saves our time and money.

Website Manager

I'd go to say it's 100% one of the best remote support software money can buy.

Our Tech Support office has used LMI Rescue for around a decade, and it is one of the most valuable tools we rely on every single day.

Consultant senior en technologie de l'information

Secure chat is here and you can have multiple session at the same time and use integrated secure file transfert when needed. There are many connectors available ( servicenow. salesforce... ).

IT Manager

While most find these steps intuitive, some of my older clients find it difficult.

LogMeIn Rescue screenshot: Industry-leading security with advanced features like permission-based security and controls, PIN code validation and IP restrictions, data residency and storage customisation.

LogMeIn Rescue screenshot: Admin Center - manage everything from the one place, such as creating and assigning permissions, or creating and reviewing reports.

LogMeIn Rescue screenshot: Technician and admin management to securely manage your helpdesk - Create and assign administrators and technicians to specific groups, set up permissions at a granular level, and monitor techs in real time during a session.

LogMeIn Rescue screenshot: Mobile screen sharing so you can see exactly what they're seeing. Key mobile device diagnostics help you pinpoint the problem so you can guide the user through solutions.

LogMeIn Rescue screenshot: Brand customisation - personalise your customer support from your calling card and chat tool to the SDK and mobile support app experience.

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

AnyDesk is a remote desktop software accessible on all platforms, including Windows, MacOS, Linux, Android, and iOS. AnyDesk allows users to connect to computers remotely anywhere, anytime, and facilitates desktop sharing, remote support, and web presentation.

SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days.

Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune.

BeyondTrust Remote Support enables help desk teams to quickly and securely access and fix any remote device, running any platform, located anywhere in the world through one solution.


Access Management

Activity Tracking

Audit Trail

Authentication

Compliance Management

Credential Management

Knowledge Base Management

Least Privilege

Password Management

Real-Time Notifications

Remote Monitoring & Management

Role-Based Permissions

Secure Data Storage

Two-Factor Authentication

User Management

User Session Management

BeyondTrust Remote Support

Linux

Agent

I like that BeyondTrust Remote is secure and can be trusted when we use their product to receive help from our various support companies.

Self  Occupied

It is really good and helpful. It helped me in fixing many devices with its excellent remote access.

Leasing Manager

Bomgar's remote support feature earns high praise from me, as it combines an excellent ease of use with excellent support (the connection itself was unimpeded every time I used it).

for all users

And proven good software for business. It has multi functionalities like secure remote support, customer support, and help desk administration also.

Pharmacist 

I think this is a great service for remote desktops because of the quickness of the staff to respond and the help I get is great.

Personal Banker 

Ve always used Remote Support when learning new things about certain softwares. I love how it’s inexpensive and super user friendly.

Marketing/house Cleaning

Cons from what I heard it was very pricey and some of the teachers reported security breaches which could of messed up all of all information we had in this software. That was a little scary.

Reservation Sales representative

What I like most about the software is that it's easy to share your screen so that you can either give help or receive help when having technical difficulties or issues with your hardware.

Coordinator

There are just some things my arrogant self, who thinks she knows how to do some things she has no business pretending she knows how to do in the setup of some programs, should just not do.

Director, IMIT

This review for Bomgar as part of KACE/Bomgar deployment, seamless integration, excellent and robust deployment and easy to use and administration.

Operations manager 

This was brilliant during covid as it enabled us to still support our learners and help with their issues in a safe way.

Software license manager

All in all the tickets I have worked through this system have been super easy to use and get help from our support teams.

However,  each time I have used this software support tool,  I have found it helpful. They best part about it is that I find it easy to navigate and the chat feature is easy to use.

Program Manager

Once a session was established, using this tool was very simple, seamless and effective. It was like have a desktop support resource sitting with me at my desk.

Security

Price was it a good investment and provide great audio and video.

IT Helpdesk Manager

Incredibly difficult to get off the ground and customer support is poor, often dismissing you with a link to an out of date KB.

Data Analyst

Frequently drops connection during the process of account elevation. Worst remote support software I've ever had to use.

LogMeIn Rescue vs BeyondTrust Remote Support Comparison (2026)

LogMeIn Rescue

BeyondTrust Remote Support

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives