LogMeIn Rescue vs LogMeIn Resolve

TeamViewer

BeyondTrust Remote Support

ScreenConnect

AnyDesk

Zoho Assist

UltraVNC

Compare LogMeIn Rescue and LogMeIn Resolve based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

TeamViewer enables secure remote access, IT management, and AI-driven solutions, serving 630,000+ customers with 2.5B+ installations.

Ultra VNC is a remote access management software, which helps businesses establish remote connections and control devices to handle helpdesk, IT support services, and other operations. With remote frame buffer (RFB) protocol, users view and manage applications, interface, user access, and settings.

ScreenConnect is a help desk solution that allows businesses to detect and resolve customer queries through remote monitoring capabilities. Agents can prevent potential cyberthreats & protect data via features such as AES-256 encryption and two-factor authentication.

Rescue is a powerful, easy-to-use remote support solution for PC’s, Mac’s, mobile devices, and more.

Access Controls/Permissions

Activity Dashboard

Alerts/Escalation

Annotations

Asset Tracking

Automated Routing

Availability Management

Blended Call Center

Call Logging

Call Recording

Campaign Management

Change Management

Chat/Messaging

Collaboration Tools

Computer Telephony Integration

Configuration Management

Contract/License Management

Customizable Branding

Desktop/Browser Sharing

Diagnostic Tools

Electronic Signature

Email Management

Employee Activity Monitoring

File Sharing

File Transfer

Inbound Call Center

Incident Management

Interaction Tracking

Live Chat

Meeting Management

Mobile Screen Sharing

Multi-Channel Communication

Multi-Participant Screen Sharing

Predictive Dialer

Presenter Control Management

Problem Management

Project Management

Queue Management

Real Time Screen Sharing

Real-Time Chat

Real-time Consumer-facing Chat

Release Management

Remote Access/Control

Remote Support

Reporting/Analytics

Screen Capture

Screen Mirroring

Screen Recording

Screen Sharing

Self Service Portal

Session Recording

Session Transfer

Softphone

Surveys & Feedback

Targeted/Locked Screen Sharing

Task Management

Third-Party Integrations

Time Zone Tracking

Troubleshooting

Unattended Access

Video Chat

Video Conferencing

Video Support

LogMeIn Rescue

Android

Web-based

Windows

iPad

iPhone

Operations Manager

This program is very easy for our staff to use, and very easy for the customer to initiate a support session. The ability to transfer client sessions between Tech Support reps is great.

Nursing assistant 

This software is perfect because it is easy to use and offers IT support anytime of the day. This is reliable because there are times you forgot the so many logins you have.

Logmein is great and my users are very comfortable with this software.

Vice President Operations

Great app, helpful for remote IT troubleshooting, it has been quite easy to use.

IT Support Consultant

The recordings have at times been unreliable at times, which has meant we have lost data necessary to review cases.

It generates both emails with embedded links and session numbers to make access for customer easy. It is robust and reliable and rarely encounters issues.

Field IT Tech

Very good application, has everything I need to be able to help users remotely.

Server Administrator

Software is very reliable and easy to use. Works fine even with slow internet connection.

System Project Manager

Wish LMI vetted these groups more to stop giving their image a bad name.

Service Desk Analyst

Also, I enjoyed the simplicity of the session transfer, leaving notes for the next person to work on your case, integrations, and in general smooth performance.

IT Consultant

Works very well when ad hoc access required. Full feature set including file transfer and ability to remote control and configure certain elements of mobile phones.

Desktop tech

I used this software in its early inception and as it grew it just continued to get better.

Mobile Apllication Developer

With the LogMeIn Rescue platform, we can easily connect remotely with our customers all over the world within few seconds. It saves our time and money.

Website Manager

I'd go to say it's 100% one of the best remote support software money can buy.

Our Tech Support office has used LMI Rescue for around a decade, and it is one of the most valuable tools we rely on every single day.

Consultant senior en technologie de l'information

Secure chat is here and you can have multiple session at the same time and use integrated secure file transfert when needed. There are many connectors available ( servicenow. salesforce... ).

IT Manager

While most find these steps intuitive, some of my older clients find it difficult.

LogMeIn Rescue screenshot: Industry-leading security with advanced features like permission-based security and controls, PIN code validation and IP restrictions, data residency and storage customisation.

LogMeIn Rescue screenshot: Admin Center - manage everything from the one place, such as creating and assigning permissions, or creating and reviewing reports.

LogMeIn Rescue screenshot: Technician and admin management to securely manage your helpdesk - Create and assign administrators and technicians to specific groups, set up permissions at a granular level, and monitor techs in real time during a session.

LogMeIn Rescue screenshot: Mobile screen sharing so you can see exactly what they're seeing. Key mobile device diagnostics help you pinpoint the problem so you can guide the user through solutions.

LogMeIn Rescue screenshot: Brand customisation - personalise your customer support from your calling card and chat tool to the SDK and mobile support app experience.

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

AnyDesk is a remote desktop software accessible on all platforms, including Windows, MacOS, Linux, Android, and iOS. AnyDesk allows users to connect to computers remotely anywhere, anytime, and facilitates desktop sharing, remote support, and web presentation.

Quickly support remote customers through web-based, attended remote support sessions and manage remote computers effortlessly through unattended remote access.

BeyondTrust Remote Support enables help desk teams to quickly and securely access and fix any remote device, running any platform, located anywhere in the world through one solution.


Designed with today's SMBs in mind, LogMeIn Resolve is an all-in-one IT support software built to help IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster.

Active Directory Integration

Activity Monitoring

Activity Tracking

AI/Machine Learning

Alerts/Notifications

Application Management

Assignment Management

Authentication

Automatic User/Device Recognition

Backup and Recovery

Compliance Management

Configurable Workflow

Customizable Fields

Customizable Forms

Dashboard

Data Management

Deployment Management

Device Management

Endpoint Management

Enrollments/Onboarding

For MSPs

Help Desk Management

Inventory Management

Issue Auditing

Issue Management

Issue Scheduling

Issue Tracking

IT Asset Tracking

IT Reporting

Kiosk Mode

Location Tracking

Mobile Device Management

Monitoring

Patch Management

Policy Management

Prioritization

Real-Time Notifications

Real-Time Reporting

Real-Time Updates

Recurring Issues

Remote Monitoring & Management

Remote Update/Installation

Reporting & Statistics

Secure Login

Security Management

Software Management

SSL Security

Support Ticket Management

Support Ticket Tracking

Usage Tracking/Analytics

Wireless Internet Access Control

LogMeIn Resolve

Linux

Manager

The best features are the ability to obtain diagnostic information on the host machine with the click of a button and the ability to have other support team members join a session.

VP of Sales

Recently this issue has got worse and worse with no resolution for months and now has us looking for different remote support software.

Director

I used this software for years and have seen it through many different variations but it definitely remains my favourite. Its ease of use and complex features are made functional and fun to use.

IT Support Specialist

What I liked most about this software is the ease of use and the powerful UI based controls when running on your mobile device.

Documented-Information Officer

I like how I can easy setup the tool just by sending a fastsupport link to the user or better if machine has unattended remote support feature.

Company owner

The video and sound quality is super.its a powerful IT innovation tool.

reception

I'm sure all of this info is in the software information and I haven't read it but I have privacy issues and always worry about people logging onto my computer.

Architectural Consultant 

I like that it has always been around for me, and that it has such an easy way of connecting with my clients to assist them with their needs on their machines using our software.

Content Marketing Manager

GoToAssist is a fantastic tool for IT and customer support teams.

GoToAssist works like a charm, providing remote assistance to colleagues has never been that difficult.

Owner

I had major issues when I used this product. Many of my customers had problems opening it up on their computer for me to access remotely.

LogMeIn Rescue vs LogMeIn Resolve Comparison (2026)

LogMeIn Rescue vs LogMeIn Resolve Comparison (2026)

LogMeIn Rescue

LogMeIn Resolve

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives