New Relic vs Hotjar

ManageEngine Applications Manager

Site24x7

Datadog

Applications Manager is an application performance monitoring and observability solution that is designed to empower businesses with deep insights into the performance, health, and availability of their critical applications and infrastructure components.

Site24x7 is a monitoring solution for DevOps and IT operations for troubleshooting applications, servers and network infrastructure

Datadog is a monitoring and security platform for Dev, Sec, and Ops teams that unifies metrics, traces, and logs in one place so teams can get full visibility into their IT environment.

Monitor app performance with New Relic APM. Gain real-time insights, resolve issues proactively, and enhance user satisfaction.

Access Controls/Permissions

Activity Dashboard

Alerts/Escalation

Alerts/Notifications

Analytics

Anomaly Detection

Application Management

Application Security

Audit Management

Audit Trail

Automated Testing 

Availability Testing

Backlog Management

Bandwidth Monitoring

Baseline Manager

Bug Tracking

Collaboration Tools

Compliance Management

Configurable Workflow

Continuous Deployment

Continuous Integration

Cost Management

Credential Management

Custom Development

Customizable Dashboard

Dashboard

Database Monitoring

Database Support

Data Modeling

Data Security

Data Visualization

Debugging

Deployment Management

Diagnostic Tools

Drag & Drop

Event Logs

For Websites

Graphical User Interface

Incident Management

Incident Reporting

Integrated Development Environment

IP Address Monitoring

IT Incident Management

IT Monitoring

Lifecycle Management

Log Analysis

Log Collection

Log Management

Machine Learning

@mentions

Mobile App

Mobile Development

Monitoring

Multi-Cloud Management

Multi-Language

Natural Language Processing

Network Analysis

Network Monitoring

Performance Analysis

Performance Management

Performance Metrics

Performance Monitoring

Predictive Analytics

Process/Workflow Automation

Query Analysis

Real-Time Monitoring

Reporting/Analytics

Reporting & Statistics

Resource Management

Root Cause Analysis

Search/Filter

Simple Network Management Protocol (SNMP)

Software Development

Source Control

Task Management

Third-Party Integrations

Threshold Alerts

Transaction Monitoring

Troubleshooting

Uptime Reporting

User Management

Visualization

Vulnerability Management

Web App Development

Workflow Management

Some users report that New Relic’s free tier is generous for small projects, but reviewers indicate the free version is limited and upgrading is costly. Some reviewers find the pricing complex, and they say costs escalate with usage.

Value for money

By industry, New Relic reviewers are most commonly professionals in computer software (35%). The most frequent use case for New Relic cited by reviewers is server monitoring (60% of reviewers).

Open Source

New Relic

Web-based

iPhone

iPad

Linux

Windows

Android

Dynatrace

PagerDuty

Free

 Standard

 Pro

 Enterprise

High and complex pricing

Project Manager

Set-up can be tricky sometimes for determined services, and also, it can become quickly expensive if you need more than the free tier, which can make it difficult for SMB's to adopt it.

Senior staff engineer

I least liked about New Relic is its pricing structure, which can be complex to understand and may become expensive as my monitoring needs grow.

60% of reviewers feel negative about New Relic’s pricing. Some users say the cost is prohibitively high, especially for small businesses, startups, or teams with many servers. Reviewers indicate that the pricing model is complex, often based on the number of servers or containers, making it difficult to predict expenses as needs grow. Many users report frustration with features being locked behind expensive paywalls and find the licensing structure confusing. Some reviewers feel that the overall value does not justify the high price, particularly when compared to alternative solutions.

Comprehensive real-time monitoring

Software Engineer

You can integrate New Relic to your application written in almost any language for monitoring it.

Web Developer

It's been really helpful using New Relic to monitor our websites and servers.

100% of reviewers feel positive about New Relic’s monitoring capabilities. Reviewers indicate that they value the ability to monitor their entire technology stack in real time, from backend servers to frontend applications. They appreciate having centralized dashboards, proactive alerts, and customizable data visualizations, which help them quickly identify issues and maintain system health. Some users say the platform’s integration with various tools and languages makes it versatile for diverse environments. Many users find that having all monitoring data in one place simplifies troubleshooting and supports their efforts to ensure a seamless user experience.

Performance optimization insights

88% of reviewers feel positive about New Relic’s performance and speed features. Some users report that the platform provides detailed visibility into application and server performance, allowing them to identify bottlenecks and optimize processes efficiently. Reviewers appreciate real-time analytics, easy-to-use dashboards, and the ability to monitor key metrics like response times and error rates. They find that these insights help prioritize development efforts and improve overall system reliability. Many users say that the tool’s profiling and debugging capabilities are valuable for maintaining high performance in production environments.

Site Reliability Engineer

It offers comprehensive observability across applications, infrastructure, and synthetics, enabling quick detection and resolution of performance issues.

Director of Cyber Security

New Relic, a cloud-based observability platform providing a comprehensive view of application performance, has expanded its reach to become a strategic ally in cybersecurity.

From early anomaly detection and threat identification to vulnerability management, it has enabled our security team to implement more effective preventive measures.

Senior Software Engineer

Now when scaling and for enterprise, datadog feels more connected when a trace is easier to filter on behaviours, logs, graphs, etc.

Product Manager

It is easy to identify problems with performance or load and quickly get to the root cause or at least a step in the right direction to help solve your problem with your infrastructure.

DevOps Engineer

It has capacity to monitor massive amount of data.

Accountant

There are so many metrics, that the interface can feel overwhelming and it takes time for me to seek the information I need for accounting.

I like the fact that it can give very good insights into application performance through real-time monitoring and detailed metrics.

With New Relic, I was able to drill down into the root cause, discovering that it was due to a database query that needed optimization.

Occasional Lag: Rare delays in metrics during high load.

Program Support I

The only thing that I don't like about New Relic, at least from what we have in my current company, is the limit on the amount of data that it displays.

engineer

Need to have more documentation around Nerdgraphs and Mutations.

Lot of widgets available for different visualizations.

These features empower businesses to gain deep insights into application performance, troubleshoot issues efficiently, optimize performance, and enhance user experience.

IT Manager

It really can cover the capabilities of multiple other products.

Easy NRQL to to get data and prepare dashboards and view logs.

In our organization we are monitoring nearly about 1000 servers.

New Relic has been very helpful in tracking saturation reports as well as errors.

Director of IT

Some of the monitoring options are hard to setup.

Product owner

New relic has many features for active monitoring and getting access is pretty easy.

I would say that overall, New Relic has been a significant piece of software for our company, given that we manage a mobile app.

New Relic has been invaluable in bolstering our company's security posture.

I found it very hard and complicated to get started without training.

Head Of Development

Very easy to setup and get installed, either directly using the agent or via Docker.

Engineering Manager

Newrelic is a really good tool I can have a lot of metrics in a easy way, but this is so expensive

There is nothing I don't like about New Relic now. But initially, during setup, it was a bit complicated.

Senior Experience specialist

New relic provides good KPIs 1) 4xx , 5xx and response time in application 2) CPU and memory usage in infrastructure 3) Mobile app crash and http error rate4) Browser performance metrics5) synthetic test availability

Full Stack Developer

I use the realtime app monitoring (APM) the most, to see current traffic as well as checking for slow apis and why they are slow.

QA and Observability Engineer

Pricing and user Licence model, every year it's changing his pricing model and usage model  

I felt it was easier to setup than with datadog.

the complexity of setting up and configuring the tool for legacy applications.

Founder

I went from having no APM solution to having a full-fledged monitoring system in mere minutes.

It has a great interface to debug server-side performance issues.2. Since it runs on your server you get accurate real-user page load times.3.

Application Performance management helps developers to know where they have to focus in the system to make the system more efficient, reliable and scalable.

Senior DevOps Engineer

Log aggregation capabilities were not very enhanced.

Our understanding is that NewRelic did their best to revamp their product but they are suffering from 10 years of product additions/modifications and most likely the only way to resolve that would be for them to start a brand new product from scratch or acquire a smaller player in the space who gets it.

Happy with the product overall and it has a good user interface and easy to use

It is giving me useful insights about my product in real time

Senior Software Engineer 

It’s got lots of features that enterprise companies are begging for.

We had to install the MySQL agent manually, and the step-by-step guide was outdated.

Application Developer

You can monitor the application health, latency, memory used and so much more and also customize the dashboard according to your needs.

It could be frustrating to log in trying to resolve an issue and have to struggle to find the information in a new layout.

Its Python agent has many memory leaks which lead to resource hogging.2.

Technical Lead

Some of the UI could be improved compared to the competitors to display information.

New Relic vs Hotjar Comparison (2026)

New Relic

Hotjar

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives