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New Relic

4.5
(175)

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Performance testing and monitoring

(61)

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New Relic Pricing, Features, Reviews and Alternatives

New Relic FAQs

Q. What type of pricing plans does New Relic offer?

New Relic has the following pricing plans:
Starting from: $24.00/month
Pricing model: Free, Subscription, Open Source
Free Trial: Available

These products have better value for money


Q. Who are the typical users of New Relic?

New Relic has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does New Relic support?

New Relic supports the following languages:
English


Q. Does New Relic support mobile devices?

New Relic supports the following devices:
Android, iPad, iPhone


Q. Does New Relic offer an API?

Yes, New Relic has an API available for use.


Q. What other apps does New Relic integrate with?

New Relic integrates with the following applications:
Jira, Pivotal Tracker


Q. What level of support does New Relic offer?

New Relic offers the following support options:
FAQs/Forum, Phone Support, Knowledge Base, Email/Help Desk, 24/7 (Live rep)

New Relic product overview

Price starts from

24

Per month

Per Feature

What is New Relic?

<strong>Performance at-a-Glance</strong>

Key benefits of using New Relic

End-to-End Performance Management Made Easy

Sign-up for your free account. Deploy a small, lightweight agent in your application servers. Then, log into the New Relic web app and the service will immediately “light up” with actionable performance data about your application. From here your application and server monitoring experience begins! Oh, and this only takes about 2 minutes – so yeah it’s easy!

Don't worry it’s safe and secure too. 70,000+ customers trust us to monitor more than 140 billion metrics daily.

Security certifications? Yes, we have those – we successfully completed our SOC2 audit. Learn more here: http://trust.newrelic.com

Multi-Platform Support

Rather than building on expensive, monolithic application architectures, organizations today are increasingly developing applications that get the job done easily and provide immediate value. This means that applications are being written in languages and frameworks that get the job done fast. They need an application performance management tool that does the same thing. That’s why New Relic is the only application performance management solution that supports applications written in Java, .NET, PHP, Ruby, Python, and Node.js.
Whatever language your app is written in – New Relic One has you covered!

SaaS-Based App Management Anytime, Anywhere

Proven app management capabilities delivered as a service. What does that really mean? It's our system, in our datacenter, and we do the heavy lifting. All you do is log in via your browser, watch your app, find and fix issues. Not to mention – save a ton of time and money along the way.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Phone Support
Knowledge Base
Email/Help Desk
24/7 (Live rep)

Training options

In Person
Webinars
Documentation
Live Online
Videos

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New Relic pricing information

Value for money

4.0

/5

175

Starting from

24

Per month

Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

New Relic features

Functionality

4.5

/5

175

Total features

58

21 categories

Most valued features by users

API
Reporting/Analytics
Third-Party Integrations
Access Controls/Permissions
Alerts/Notifications
Activity Dashboard
Reporting & Statistics
Monitoring

Functionality contenders

New Relic users reviews

Overall Rating

4.5

/5

175

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.39/10
Rating distribution

5

4

3

2

1

112

49

11

2

1

Pros
Dashboarding perfromance report capability is also good, helps us to keep on top of our applications perfromance.
Very feature rich and appreciate the ability to write custom queries against collected instrumentation data. Integration with other tools.
We've been pleased with the platform and the help we received on implementation.
Cons
Lack of default dashboard/UI to see the overall status for a group of apps/ team. No feature to turn off a alert policy from the UI, we have to start and stop individual alerts.
Upon cancellation I was charged three months fee because the product had "auto renewed" for a third year. My sales rep had told me it was a one year contract, no mention of anything auto renewing.
I've used New Relic for 6+ years across 3 different companies including my own. Overall they seem to be going downhill each year, sadly along with many tech companies now.

Overall rating contenders

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Burak Ş.

Retail, 10,001+ employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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A great monitoring tool

Reviewed 2 years ago

We are using New Relic in our services to track errors, bugs and to monitor the overall APIs. Thanks to New Relic, we can find issues before its late, optimize our queries, slow endpoints and etc... Usage of New Relic One is really diverse in terms of an application and in my opinion it is essential.

Pros

Integration with the services is really easy. You can integrate New Relic to your application written in almost any language for monitoring it.

Cons

The user interface is not that simple and understanding. Thus, full utilization of New Relic One is not that easy for administrators and developers. It has a steep learning curve.

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Daniel Mario M.

Computer Software, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Good enough monitoring

Reviewed 5 years ago

Overall positive, but it could be improved with better and more intuitive configuration and more flexible pricing.

Pros

I like how we can centralize and customize all our monitoring, get alerted when anything goes down, including servers, processes etc. We can also keep an eye on the performance of our web application and detect problems before they become serious. Takes a little setting up but it's very helpful.

Cons

The page where it runs often hangs and needs to be reloaded. The setup can be tricky, removing assets is also kind of complicated and not very intuitive. Seems to me a little bit pricey, I wouldn't mind a base price close to what we pay and then having the ability to add or remove assets easily and for a lower extra price. I currently keep all the testing and staging infrastructure out of this because it would cost too much to have it on.

SD
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Srikanth D.

Information Technology and Services, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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A promising product being hampered by frequent bugs and issues

Reviewed 4 years ago

Its a very promising product, but the recent issues and the frequency of those issues have ruined the overall experience. There are more false alerts than the actual alerts and the team is looking for alternate options now.

Pros

We can have a centralized monitoring of all the apps and hosts. Ability to develop custom alerts using NRQL. Helps to identify potential bottlenecks and peaks in the performance.

Cons

Frequent issues/ glitches and downtimes in NewRelic causing false alarms while monitoring. Lack of default dashboard/UI to see the overall status for a group of apps/ team. No feature to turn off a alert policy from the UI, we have to start and stop individual alerts.

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Dilraj S.

Computer Software, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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System analytics made easy!

Reviewed 5 years ago

Overall experience was really good with us identifying the system bottlenecks using New Relic and then optimizing those and checking their improved performance in New Relic again.

Pros

New Relic can be used to monitor system performance by integrating it with your system, written in any programming language, so that New Relic can gather variety of system metrics available. The APIs being used in the system can be profiled using New Relic or be it the queries happening on the system database. This analysis can later help in optimising the system performance by making sure all these slow api hits or db queries are working efficiently.

Cons

User interface of New Relic can be enhanced and made more user friendly for new users so that they can start their system analysis straightaway without having to get familiar with the UI first.

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Lavish S.

Information Technology and Services, 501-1,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A very good tool to keep an eye over your app health.

Reviewed 5 years ago
Pros

It is one of the best tools to check the performance of your app. It can help you in checking the performance of different API's or can even tell that which API is making your system slower and you immediately need to optimize that. It also helps in finding out which front-end page is making your app slow by detecting the load time of that page.

Cons

Bar charts are confusion as no proper definition is given for them.

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