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Built for companies of all sizes, New Relic’s user base includes everything from startups to established small businesses, along with some of the largest enterprise organizations in the world. The solution is used by companies in a number of markets, including those in healthcare, media, and ecommerce. Some of New Relic’s most well known clients include, Intuit, NBC, Sony, and Nike.Read the full GetApp Analysis
New Relic for Web Apps all new accounts start out with a free 14 day trail of Pro. Once trial period ends, your account will automatically be migrated to our Lite (free) subscription. Flexibly Pricing & Packages.
New Relic for Mobile Apps all new accounts start out with a free 30 day trial of Enterprise. Once trial period ends, your account will automatically be migrated to our Lite (free) subscription. Standard starts at $29/month per app.
New Relic is a Software Analytics company that makes sense of billions of metrics across millions of applications. It’s family of Software Analytics products help users make better decisions using data from production software. With a focus on user-centricity and simplicity, they’re changing the way modern companies manage their software.
New Relic collects data in real-time from real-users interactions with your web and mobile software and provides actionable insight into the performance and health of your applications. New Relic provides solutions for application development, production monitoring, real-time analytics, mobile application development, IT and Operations.
New Relic is a SaaS-based solution that uses data to help businesses build faster, better, more high-performing software. With a family of software analytics products designed to capture information from production software, New Relic includes separate products for APM (application performance management), Mobile (native mobile application performance management), Insights (real-time, big data analytics), Servers (free server monitoring for cloud and data centers), Browser (front-end application monitoring), and Platform (plug-in architecture for technology partners).
As a SaaS, New Relic captures and stores customer’s data using its cloud storage service. Data is then presented in New Relics easy to use user interface. Data is presented in a meaningful way for customers to easily digest and diagnose performance issues. New Relic Insights goes one step beyond pre-formatted graphs allowing customers to build customized dashboards displaying the metrics that matter most to them.
New Relic’s mobile app monitoring solution brings any problems your app is facing to the forefront, allowing you to spend fewer hours troubleshooting each week. Instead, you can spend more time focusing your attention on developing the types of new features that your growing user base will love.
User Interaction Traces in particular is a feature that allows you to track individual user interactions in your app (all screen loads for example) by providing code-level data traces. You get visual timelines for any activity in your app giving you insight into how memory, database and CPU are being used. Interaction traces also provide insight into how your data is optimized across the different threads in your app - main and background threads, so you can dive into this code and make sure there are no inefficiencies in your app.
Stop guessing what’s causing your application performance issues, and start finding out for sure. Using the New Relic APM transaction trace feature, you can identify the root cause of production performance problems. See traces sorted by response times, and capture invocation patterns related to each invocation.
Use New Relic APM to define Key Transactions to monitor, manage and track the most important business transactions (i.e. shopping cart) independent of overall application. With Key Transactions users set transaction level alerting thresholds and access transaction specific dashboards, topology maps, and SLA reports.
The New Relic Platform provides insight into even the most unique application stacks by allowing you to install and build plugins specific to your environment. Plugins are available for technologies such as databases, caching layers, networks, messaging solutions and much more.
Developers have a number of ways to integrate their applications with New Relic, including Webhooks, REST API, and Performance Data API, among other options. Additionally, New Relic partners, including Zapier and Ducksboard, provide pre-built integrations that require zero coding.
New Relic offers a free Pro trial, with Lite access forever. Pro accounts cost $149 per month, per host. Enterprise accounts are also available for larger companies with complex distribution systems.
All-in-one application performance manager.
Provides 24/7 user monitoring and code-level diagnostics.
Helps businesses get as much data as possible from existing software.
Built for companies of all sizes and industries.
Offers solutions for application development, production monitoring, real-time analytics, and mobile application management.
Head of Mobile Engineering (Computer Software company, 51-200 employees)
We were using Crashlytics/Fabric before we switched to New Relic. Crashlytics is better at reporting the crashes I believe. Mainly because they can include custom data. Like id's etc. But the Insights part of New Relic is really good and for us it ads value.
Pros: Insight is really good and easy to use. And it's really good that 7days retention is now part of normal tier.
Cons: Not getting custom attributes on crash reports. Cumbersome to compare data from different versions in mobile part. But it can be done in Insights.
Ease of use
Value for money
Paul Mendoza, Software Development Manager at Silver Spring Networks
I've only used the trial so far but it has been great. I'm using Azure worker roles and it has been good to work with so far.
Pros: - Great customer support - Powerful customization of metrics
Cons: - Azure support for the name of the apps is a bit lacking
The key to monitoring the app and then rapidly determining the cause of a potential issue is seeing the transaction context. That's the power of having this tool in place.
In just three clicks I go from top to bottom, from the management view to figuring out the details of my problem. It’s amazing – and a huge productivity booster!"
Cons: a bit pricey if you need it for many servers
Product teams are coming to us all the time asking for new features. It’s easy to get overwhelmed. You can’t possibly do it all, so you must make intelligent choices. Trend data from New Relic helps us make informed decisions about what we absolutely must work on, right now
New Relic allows to see performance for each component of the stack on the same chart. I had experience with that before using in-house tools, to measure latency added by Solr, internal API, database, and the site itself - it's so great that finally there's a tool to do that properly. It also doesn't slow down the servers by sending the information (unlike some other monitoring tools like AirBrake).
Cons: The UI is a bit difficult to navigate - the tool has evolved a lot, and because of that there are too many options.
Installation of New Relic was quick and simple. Less than an hour after installing we already had enough data to pinpoint bottlenecks in our application. The breakdown of tiers (PHP, Database, Web External) was invaluable. We were able to quickly realise that 3rd party external resources were the cause of some excessive response times. Montoring of new releases is now all done via the New Relic dashboard, we are able to see in pretty much real time if any issues are happening.
Pros: Interface is very intuitive. Ability to see breakdown of tiers affecting response time. Alerts for server issues. Integration with existing frameworks.
Cons: Nothing, it's now an integral part of our toolset.
Jean Paul Ruiz Vallejo, Software Developer
Ease of use
Value for money
Ben Gridley, Level 12 Paladin at Property Solutions International Inc.
Ease of use
Value for money
Sean Fretenborough, Sr. Systems Engineer at eLEAD
Ease of use
Value for money
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