New Relic Pricing, Features, Reviews & Comparison of Alternatives

New Relic Reviews

New Relic

Performance testing and monitoring

4.63/5 (16 reviews)
13,766     69,725

Who is New Relic For?

Built for companies of all sizes, New Relic’s user base includes everything from startups to established small businesses, along with some of the largest enterprise organizations in the world. The solution is used by companies in a number of markets, including those in healthcare, media, and ecommerce. Some of New Relic’s most well known clients include, Intuit, NBC, Sony, and Nike.

Read the full GetApp Analysis

New Relic Screenshots (8)

New Relic screenshot: New RelicNew Relic screenshot: Mobile App MonitoringNew Relic screenshot: Transaction TracingNew Relic screenshot: Web TransactionsNew Relic screenshot: HistogramsNew Relic screenshot: User GeographyNew Relic screenshot: Platform PluginsNew Relic screenshot: Web Application Monitoring

New Relic Overview

New Relic provides SaaS Web & Mobile Application Monitoring for Ruby, PHP, .Net, Java, Python, Node.js, iOS, and Android Apps

Performance at-a-Glance

New Relic is the only dashboard you need to keep an eye on the end-to-end health and availability of your applications. New Relic provides real-time performance visibility for each component of your production app: from your real user’s browser, through the application code, and down to the underlying server infrastructure. Complete visibility anytime you want it.

Deep Diagnostics

Go from performance at-a-glance monitoring to deep-dive code and SQL-level diagnostics in 2 clicks or less. Use New Relic to identify when performance bottlenecks occur, where in your application stack and code problems exist, and how to fix them.


Intended Users
Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business
Devices Supported
Android, iPhone-iPad, iPhone, iPad, Linux, Mac, Windows, Web-based, Mobile Web App
Supported Countries
Asia, Australia, Canada, China, Europe, Germany, India, Japan, Latin America, Middle-East and Africa, United Kingdom, United States
Supported Languages
Support Options
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials

New Relic Pricing

Starting from: $24.00/month
Pricing model: Freemium, Open-source, Subscription
Free Trial: Available (No Credit Card required)

New Relic for Web Apps all new accounts start out with a free 14 day trail of Pro. Once trial period ends, your account will automatically be migrated to our Lite (free) subscription. Flexibly Pricing & Packages.

New Relic for Mobile Apps all new accounts start out with a free 30 day trial of Enterprise. Once trial period ends, your account will automatically be migrated to our Lite (free) subscription. Standard starts at $29/month per app.

Competitors Pricing

Uptime Infrastructure Monitor

Free Trial: Available (No Credit Card required)

Dynatrace Ruxit

Pricing model: Subscription
Free Trial: Available (No Credit Card required)


Starting from: $9.00/month
Pricing model: One-time License, Subscription
Free Trial: Available (No Credit Card required)

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  • · 120+ turn-key integrations for data aggregation
  • · Clean graphs of StatsD and other integrations
  • · Slice and dice graphs and alerts by tags, roles, and more
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DatadogIT Management
  • · Performance Monitoring of Anything on Your Stack
  • · Unlimited Free Email & SMS Alerts
  • · Alert Routing & Escalation
  • · Historical Trending Data Stored for 1 Year
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Stackify Retrace
  • · Application performance management (APM)
  • · Performance. Metrics. Logs. Errors. One platform
  • · Error tracking
  • · Custom metrics monitoring
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Key Features of New Relic

  • App availability monitoring, alerting, and notification
  • Production Thread Profiler
  • Automatic application topology mapping
  • Platform Plugins
  • Histograms & Percentiles
  • Performance Data API access
  • Real-User response time, throughput, & Breakdown by layer
  • JVM performance analyzer
  • Error detection, alerting, & analysis
  • Database call response time & throughput
  • Code level diagnostics, transaction tracing, & stack trace
  • App response time, Throughput, & Breakdown by component
  • Slow SQL and SQL performance details
  • Apdex Score
  • Real-User breakdown by web page, browser, geography
  • Custom Dashboards
  • Track individual Business Transactions
  • X-Ray Sessions for Business Transactions
  • Cross Application Tracing for Distributed Apps
  • Availability, Scalability, Deployment Reports


End-to-End Performance Management Made Easy

Sign-up for your free account. Deploy a small, lightweight agent in your application servers. Then, log into the New Relic web app and the service will immediately “light up” with actionable performance data about your application. From here your application and server monitoring experience begins! Oh, and this only takes about 2 minutes – so yeah it’s easy!

Don't worry it’s safe and secure too. 70,000+ customers trust us to monitor more than 140 billion metrics daily.

Security certifications? Yes, we have those – we successfully completed our SOC2 audit. Learn more here:

Multi-Platform Support

Rather than building on expensive, monolithic application architectures, organizations today are increasingly developing applications that get the job done easily and provide immediate value. This means that applications are being written in languages and frameworks that get the job done fast. They need an application performance management tool that does the same thing. That’s why New Relic is the only application performance management solution that supports applications written in Java, .NET, PHP, Ruby, Python, and Node.js.
Whatever language your app is written in – New Relic has you covered!

SaaS-Based App Management Anytime, Anywhere

Proven app management capabilities delivered as a service. What does that really mean? It's our system, in our datacenter, and we do the heavy lifting. All you do is log in via your browser, watch your app, find and fix issues. Not to mention – save a ton of time and money along the way.

Alternatives to New Relic

Dynatrace Ruxit
  • · Java and JVM performance monitoring
  • · Node.js and Web framework monitoring
  • · Server and virtual infrastructure monitoring
  • · Real-user response time in browsers
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Dynatrace RuxitIT Management
  • · Monitoring Aggregation
  • · Easy Setup
  • · Effective Alerting
  • · Mobile Incident Management
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PagerDutyIT Management
Uptime Infrastructure Monitor
  • · Unified IT Dashboard
  • · Multi-platform server monitoring
  • · Virtual server monitoring
  • · Application monitoring
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GetApp Analysis

New Relic is a Software Analytics company that makes sense of billions of metrics across millions of applications. It’s family of Software Analytics products help users make better decisions using data from production software. With a focus on user-centricity and simplicity, they’re changing the way modern companies manage their software.

New Relic collects data in real-time from real-users interactions with your web and mobile software and provides actionable insight into the performance and health of your applications. New Relic provides solutions for application development, production monitoring, real-time analytics, mobile application development, IT and Operations.

What is New Relic?

New Relic is a SaaS-based solution that uses data to help businesses build faster, better, more high-performing software. With a family of software analytics products designed to capture information from production software, New Relic includes separate products for APM (application performance management), Mobile (native mobile application performance management), Insights (real-time, big data analytics), Servers (free server monitoring for cloud and data centers), Browser (front-end application monitoring), and Platform (plug-in architecture for technology partners).

As a SaaS, New Relic captures and stores customer’s data using its cloud storage service. Data is then presented in New Relics easy to use user interface. Data is presented in a meaningful way for customers to easily digest and diagnose performance issues. New Relic Insights goes one step beyond pre-formatted graphs allowing customers to build customized dashboards displaying the metrics that matter most to them.

Main Features

User Interaction Traces

New Relic’s mobile app monitoring solution brings any problems your app is facing to the forefront, allowing you to spend fewer hours troubleshooting each week. Instead, you can spend more time focusing your attention on developing the types of new features that your growing user base will love.

User Interaction Traces in particular is a feature that allows you to track individual user interactions in your app (all screen loads for example) by providing code-level data traces. You get visual timelines for any activity in your app giving you insight into how memory, database and CPU are being used. Interaction traces also provide insight into how your data is optimized across the different threads in your app - main and background threads, so you can dive into this code and make sure there are no inefficiencies in your app.

Transaction Tracing

Stop guessing what’s causing your application performance issues, and start finding out for sure. Using the New Relic APM transaction trace feature, you can identify the root cause of production performance problems. See traces sorted by response times, and capture invocation patterns related to each invocation.

Key Transactions

Use New Relic APM to define Key Transactions to monitor, manage and track the most important business transactions (i.e. shopping cart) independent of overall application. With Key Transactions users set transaction level alerting thresholds and access transaction specific dashboards, topology maps, and SLA reports.

New Relic Platform Plugins

The New Relic Platform provides insight into even the most unique application stacks by allowing you to install and build plugins specific to your environment. Plugins are available for technologies such as databases, caching layers, networks, messaging solutions and much more.


Developers have a number of ways to integrate their applications with New Relic, including Webhooks, REST API, and Performance Data API, among other options. Additionally, New Relic partners, including Zapier and Ducksboard, provide pre-built integrations that require zero coding.


New Relic offers a free Pro trial, with Lite access forever. Pro accounts cost $149 per month, per host. Enterprise accounts are also available for larger companies with complex distribution systems.

Bottom Line

  • All-in-one application performance manager.

  • Provides 24/7 user monitoring and code-level diagnostics.

  • Helps businesses get as much data as possible from existing software.

  • Built for companies of all sizes and industries.

  • Offers solutions for application development, production monitoring, real-time analytics, and mobile application management.


New Relic Reviews & Ratings

User ratings


Rating summary

Overall rating
Value for money
Ease of use
Customer support

Deceptive Billing Practices

Verified Reviewer  14th of September

Ryan Krueger, Founder at
They have very deceptive billing practices. I agreed to a 12 month term, kept the product for 2+ years before cancelling. Upon cancellation I was charged three months fee because the product had "auto renewed" for a third year. My sales rep had told me it was a one year contract, no mention of anything auto renewing. I would have gone back to new relic but not after this.

Rating breakdown
Value for money
Ease of use
Customer support

Time used

2+ years

Frequency of use


Likelihood to recommend


Insights is really good

Verified Reviewer  16th of February

Head of Mobile Engineering (Computer Software company, 51-200 employees)
We were using Crashlytics/Fabric before we switched to New Relic. Crashlytics is better at reporting the crashes I believe. Mainly because they can include custom data. Like id's etc. But the Insights part of New Relic is really good and for us it ads value.

Pros: Insight is really good and easy to use. And it's really good that 7days retention is now part of normal tier.

Cons: Not getting custom attributes on crash reports. Cumbersome to compare data from different versions in mobile part. But it can be done in Insights.

Rating breakdown
Value for money
Ease of use
Customer support

Time used

6-12 months

Amazing service

Verified Reviewer  4th of May, 2014

Paul Mendoza, Software Development Manager at Silver Spring Networks
I've only used the trial so far but it has been great. I'm using Azure worker roles and it has been good to work with so far.

Pros: - Great customer support - Powerful customization of metrics

Cons: - Azure support for the name of the apps is a bit lacking

a must have tool

29th of April, 2013

The key to monitoring the app and then rapidly determining the cause of a potential issue is seeing the transaction context. That's the power of having this tool in place.

a huge productivity booster

29th of January, 2013

Bob S.
In just three clicks I go from top to bottom, from the management view to figuring out the details of my problem. It’s amazing – and a huge productivity booster!"

Cons: a bit pricey if you need it for many servers

helps us make informed decisions

19th of January, 2013

Product teams are coming to us all the time asking for new features. It’s easy to get overwhelmed. You can’t possibly do it all, so you must make intelligent choices. Trend data from New Relic helps us make informed decisions about what we absolutely must work on, right now

Amazing tool

26th of January, 2012

Viktors Rotanovs
New Relic allows to see performance for each component of the stack on the same chart. I had experience with that before using in-house tools, to measure latency added by Solr, internal API, database, and the site itself - it's so great that finally there's a tool to do that properly. It also doesn't slow down the servers by sending the information (unlike some other monitoring tools like AirBrake).

Cons: The UI is a bit difficult to navigate - the tool has evolved a lot, and because of that there are too many options.

Already an integral tool for our systems

26th of January, 2012

Paul Griffiths
Installation of New Relic was quick and simple. Less than an hour after installing we already had enough data to pinpoint bottlenecks in our application. The breakdown of tiers (PHP, Database, Web External) was invaluable. We were able to quickly realise that 3rd party external resources were the cause of some excessive response times. Montoring of new releases is now all done via the New Relic dashboard, we are able to see in pretty much real time if any issues are happening.

Pros: Interface is very intuitive. Ability to see breakdown of tiers affecting response time. Alerts for server issues. Integration with existing frameworks.

Cons: Nothing, it's now an integral part of our toolset.

Verified Reviewer  11th of May

Jean Paul Ruiz Vallejo, Software Developer

Rating breakdown
Value for money
Ease of use
Customer support

Time used

1-2 years

Verified Reviewer  9th of March

Ben Gridley, Level 12 Paladin at Property Solutions International Inc.

Rating breakdown
Value for money
Ease of use
Customer support

Time used

1-2 years

Frequently used together