New Relic Pricing, Features, Reviews & Comparison of Alternatives

New Relic Reviews

New Relic

Performance testing and monitoring

4.61/5 (31 reviews)
73,201

New Relic provides SaaS Web & Mobile Application Monitoring for Ruby, PHP, .Net, Java, Python, Node.js, iOS, and Android Apps

Performance at-a-Glance

New Relic is the only dashboard you need to keep an eye on the end-to-end health and availability of your applications. New Relic provides real-time performance visibility for each component of your production app: from your real user’s browser, through the application code, and down to the underlying server infrastructure. Complete visibility anytime you want it.

Deep Diagnostics

Go from performance at-a-glance monitoring to deep-dive code and SQL-level diagnostics in 2 clicks or less. Use New Relic to identify when performance bottlenecks occur, where in your application stack and code problems exist, and how to fix them.
newrelic.com

New Relic Reviews (31)

Most positive review

 Insights is really good

We were using Crashlytics/Fabric before we switched to New Relic. Crashlytics is better at reporting the crashes I believe. Mainly because they can include custom data. Like id's etc. But the Insights part of New Relic is really good and for us it ads value.

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Reviewed 16th of February, 2016 by Head of Mobile Engineering

Most critical review

 Deceptive Billing Practices

They have very deceptive billing practices. I agreed to a 12 month term, kept the product for 2+ years before cancelling. Upon cancellation I was charged three months fee because the product had "auto renewed" for a third year. My sales rep had told me it was a one year contract, no mention of ...

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Reviewed 14th of September, 2016 by Ryan Krueger

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New Relic Screenshots (8)

New Relic screenshot: New RelicNew Relic screenshot: Mobile App MonitoringNew Relic screenshot: Transaction TracingNew Relic screenshot: Web TransactionsNew Relic screenshot: HistogramsNew Relic screenshot: User GeographyNew Relic screenshot: Platform PluginsNew Relic screenshot: Web Application Monitoring

Specifications

Intended Users
Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business
Devices Supported
Android, iPhone-iPad, iPhone, iPad, Linux, Mac, Windows, Web-based, Mobile Web App
Supported Countries
Asia, Australia, Canada, China, Europe, Germany, India, Japan, Latin America, Middle-East and Africa, United Kingdom, United States
Supported Languages
English
Support Options
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials

New Relic Pricing

Starting from: $24.00/month

Pricing model: Freemium, Open-source, Subscription

Free Trial: Available (No Credit Card required)

New Relic for Web Apps all new accounts start out with a free 14 day trail of Pro. Once trial period ends, your account will automatically be migrated to our Lite (free) subscription. Flexibly Pricing & Packages.

New Relic for Mobile Apps all new accounts start out with a free 30 day trial of Enterprise. Once trial period ends, your account will automatically be migrated to our Lite (free) subscription. Standard starts at $29/month per app.

Competitors Pricing

PagerDuty

Starting from: $9.00/month
Pricing model: One-time License, Subscription
Free Trial: Available (No Credit Card required)

Raygun

Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Site24x7

Starting from: $9.00/month
Pricing model: Freemium, Open-source, Subscription
Free Trial: Available (No Credit Card required)

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Key Features of New Relic

  • App availability monitoring, alerting, and notification
  • Production Thread Profiler
  • Automatic application topology mapping
  • Platform Plugins
  • Histograms & Percentiles
  • Performance Data API access
  • Real-User response time, throughput, & Breakdown by layer
  • JVM performance analyzer
  • Error detection, alerting, & analysis
  • Database call response time & throughput
  • Code level diagnostics, transaction tracing, & stack trace
  • App response time, Throughput, & Breakdown by component
  • Slow SQL and SQL performance details
  • Apdex Score
  • Real-User breakdown by web page, browser, geography
  • Custom Dashboards
  • Track individual Business Transactions
  • X-Ray Sessions for Business Transactions
  • Cross Application Tracing for Distributed Apps
  • Availability, Scalability, Deployment Reports

Benefits

End-to-End Performance Management Made Easy

Sign-up for your free account. Deploy a small, lightweight agent in your application servers. Then, log into the New Relic web app and the service will immediately “light up” with actionable performance data about your application. From here your application and server monitoring experience begins! Oh, and this only takes about 2 minutes – so yeah it’s easy!

Don't worry it’s safe and secure too. 70,000+ customers trust us to monitor more than 140 billion metrics daily.

Security certifications? Yes, we have those – we successfully completed our SOC2 audit. Learn more here: http://trust.newrelic.com

Multi-Platform Support

Rather than building on expensive, monolithic application architectures, organizations today are increasingly developing applications that get the job done easily and provide immediate value. This means that applications are being written in languages and frameworks that get the job done fast. They need an application performance management tool that does the same thing. That’s why New Relic is the only application performance management solution that supports applications written in Java, .NET, PHP, Ruby, Python, and Node.js.
Whatever language your app is written in – New Relic has you covered!

SaaS-Based App Management Anytime, Anywhere

Proven app management capabilities delivered as a service. What does that really mean? It's our system, in our datacenter, and we do the heavy lifting. All you do is log in via your browser, watch your app, find and fix issues. Not to mention – save a ton of time and money along the way.

Alternatives to New Relic

GetApp Analysis

New Relic is a Software Analytics company that makes sense of billions of metrics across millions of applications. It’s family of Software Analytics products help users make better decisions using data from production software. With a focus on user-centricity and simplicity, they’re changing the way modern companies manage their software.

New Relic collects data in real-time from real-users interactions with your web and mobile software and provides actionable insight into the performance and health of your applications. New Relic provides solutions for application development, production monitoring, real-time analytics, mobile application development, IT and Operations.

What is New Relic?

New Relic is a SaaS-based solution that uses data to help businesses build faster, better, more high-performing software. With a family of software analytics products designed to capture information from production software, New Relic includes separate products for APM (application performance management), Mobile (native mobile application performance management), Insights (real-time, big data analytics), Servers (free server monitoring for cloud and data centers), Browser (front-end application monitoring), and Platform (plug-in architecture for technology partners).

As a SaaS, New Relic captures and stores customer’s data using its cloud storage service. Data is then presented in New Relics easy to use user interface. Data is presented in a meaningful way for customers to easily digest and diagnose performance issues. New Relic Insights goes one step beyond pre-formatted graphs allowing customers to build customized dashboards displaying the metrics that matter most to them.

Main Features

User Interaction Traces

New Relic’s mobile app monitoring solution brings any problems your app is facing to the forefront, allowing you to spend fewer hours troubleshooting each week. Instead, you can spend more time focusing your attention on developing the types of new features that your growing user base will love.

User Interaction Traces in particular is a feature that allows you to track individual user interactions in your app (all screen loads for example) by providing code-level data traces. You get visual timelines for any activity in your app giving you insight into how memory, database and CPU are being used. Interaction traces also provide insight into how your data is optimized across the different threads in your app - main and background threads, so you can dive into this code and make sure there are no inefficiencies in your app.

Transaction Tracing

Stop guessing what’s causing your application performance issues, and start finding out for sure. Using the New Relic APM transaction trace feature, you can identify the root cause of production performance problems. See traces sorted by response times, and capture invocation patterns related to each invocation.

Key Transactions

Use New Relic APM to define Key Transactions to monitor, manage and track the most important business transactions (i.e. shopping cart) independent of overall application. With Key Transactions users set transaction level alerting thresholds and access transaction specific dashboards, topology maps, and SLA reports.

New Relic Platform Plugins

The New Relic Platform provides insight into even the most unique application stacks by allowing you to install and build plugins specific to your environment. Plugins are available for technologies such as databases, caching layers, networks, messaging solutions and much more.

Integrations

Developers have a number of ways to integrate their applications with New Relic, including Webhooks, REST API, and Performance Data API, among other options. Additionally, New Relic partners, including Zapier and Ducksboard, provide pre-built integrations that require zero coding.

Pricing

New Relic offers a free Pro trial, with Lite access forever. Pro accounts cost $149 per month, per host. Enterprise accounts are also available for larger companies with complex distribution systems.

Bottom Line

  • All-in-one application performance manager.

  • Provides 24/7 user monitoring and code-level diagnostics.

  • Helps businesses get as much data as possible from existing software.

  • Built for companies of all sizes and industries.

  • Offers solutions for application development, production monitoring, real-time analytics, and mobile application management.

Videos

Filip Tepper

Great insights but pricey

13/02/2017

I've been using New Relic in numerous projects since the very beginning of the service. Gives an amazing insight into application performance. Integration with Ruby on Rails is really amazing, though I would like to see a bit tighter integration with Sidekiq and little bit more detailed ActiveRecord query tracking (with query source).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

9/10

Recommendations to others considering New Relic

If you can afford it - it's the best out there.

Source: Capterra
Helpful?   Yes   No
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Virgymar Tovar

Near-zero installation analytics app

07/02/2017

We have been using New Relic for a while now, and it has become an indispensable tool for optimizing the performance of our apps. New Relic's Apdex feature allows us monitor end users experience at a glance.

Pros

Fast to deploy, great analytics out of the box

Cons

Can be overwhelming at first; there's just too much going on at once

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10

Recommendations to others considering New Relic

Take it slow at first, there are many features inside. Stay alert for new relics' webinars, those are great!

Source: Capterra
Helpful?   Yes   No
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Ron Pugh

Great but pricey

01/02/2017

Primarily, I have used this product for monitoring Java Applications. In addition, it has pieces of monitoring server components. It very features rich, but the price gets exorbitant (we were paying around $M/year for monitoring Java apps. I can not imagine what it would have cost to add in general server monitoring....we went with a much cheaper solution for that.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
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David Pollitt

Important tool

17/01/2017

New relic is an important tool for us, providing clear accurate data, quickly, and from any location.

Pros

SImplicity

Cons

Cost model

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Manu Mittal

Rockstar debugger

10/01/2017

Been using it at our company. Has been a breeze to help us with perfecting our ideal architecture config and can promptly help with any issues and where exactly they occur.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
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Jorge Mendoza

Lightweight and easy

10/01/2017

I'd been using new relic to monitor my server's performance and stability, New relic is the simplest way to do so, also I receive a weekly email that summarizes the activities in our main server which makes the job easier.

Pros

Installation time = 0

Cons

I have no cons for this product so far.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering New Relic

The mobile app is a nice aggregate.

Source: Capterra
Helpful?   Yes   No
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Ramses Lopez

Indispensable analytics tool

06/01/2017

We have used New Relic for several projects and our experience cannot be better. It has been critical for identifying bottlenecks and usage pattern on our apps.

Pros

Free tier is really helpful for new apps! The database analytics are top notch and help.

Cons

Beautiful & useful dashboards, ease of deployment.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

9/10

Recommendations to others considering New Relic

Check their free tier for your new apps!

Source: Capterra
Helpful?   Yes   No
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Fernando Hamasaki de Amorim

Focus on Ruby on Rails

06/01/2017

I believe New Relic conquered its space inside the Ruby development community. I am not sure if New Relic offers the same tools available for Ruby on Rails applications in another programming languages and/or frameworks. The advent of Ruby is losing power and many developers are looking for other technology alternatives to solve their software problems.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
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Terence Beck

The X Ray you'd want for your web app

13/12/2016

I highly recommend you try out New Relic. New Relic takes out the guess work on where the bottlenecks of your web app are located. If you can afford it, go with the PRO subscription as the thread profiler feature is just awesome.

Pros

Thread Profiler, Apdex, Key Transactions monitoring

Rating breakdown

Value for money
Ease of use
Features
Customer support

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ben Dalton

Can't live without it

12/12/2016

New Relic provides much-needed visibility and monitoring for our application's performance. With a ton of insights into how the elements of our application interact, New Relic has helped us tune the experience for our users and identify potentially disastrous issues before they become problems. Pricing is can be a challenge, though. If you have a highly distributed server model, their per-server pricing can be prohibitive. As long you fit in their model, it really can save your hide and help your business.

Pros

New Relic is a critical part of our infrastructure and has saved our hide on several occasions. Very flexible Easy to get started and use Basic server monitoring is included with application monitoring - really nice Tons of integrations If you have a problem, you will get support - it may take a while to find the right person, but you can even talk to the engineers who built the part of their service you are using.

Cons

We've had a ton of reps we've dealt with - very little continuity Though the base features are great, it's easy to spend a LOT of extra money on other features. Sometimes it feels like one of those "free-to-play" games where you are tempted to spend money at every turn.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

8/10

Recommendations to others considering New Relic

Start with the basic feature set and get a sense for how it works in your organization. Don't hesitate to ask for assistance from them. They want to make sure you succeed and are always glad to help you realize more value from your investment.

Source: Capterra
Helpful?   Yes   No
Read more

Who is New Relic For?



Built for companies of all sizes, New Relic’s user base includes everything from startups to established small businesses, along with some of the largest enterprise organizations in the world. The solution is used by companies in a number of markets, including those in healthcare, media, and ecommerce. Some of New Relic’s most well known clients include, Intuit, NBC, Sony, and Nike.

Read the full GetApp Analysis

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