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New Relic
5
121
4
65
3
12
2
2
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Performance testing and monitoring management software
Table of Contents
New Relic - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: September 2026
New Relic overview
Based on 201 verified user reviews
What is New Relic?
By industry, New Relic reviewers are most commonly professionals in computer software (34%). The most frequent use case for New Relic cited by reviewers is server monitoring (64% of reviewers).
What do users say about New Relic pricing?
Some users say New Relic offers a generous free tier and they appreciate recent pricing transparency. Some reviewers feel it provides value for IT teams, but they report advanced features and scaling are costly and pricing is complex.
Starting price
Pros & Cons
Performance and Speed
Security and Access Control
Monitoring
Ease of Use
Pricing
High and complex pricing
New Relic’s user interface
New Relic review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.0
Features
4.5
Ease of use
4.2
Customer support
4.2
Reviews sentiment
What do users say about New Relic?
Users report that New Relic delivers powerful real-time monitoring, detailed performance insights, and robust alerting, helping them quickly identify and resolve issues across their applications and infrastructure. They value its comprehensive dashboards, error tracing, and the ability to drill down into bottlenecks, which improves troubleshooting and optimization efforts. They find it especially useful for maintaining reliability and visibility in complex environments.
However, they feel the pricing is high and often unpredictable, making it challenging for smaller teams or startups. Some say the interface and setup can be complex or unintuitive, and they experience occasional bugs or slow customer support.
Select to learn more
Who uses New Relic?
Based on 201 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
New Relic's key features
Most critical features, based on insights from New Relic users:
All New Relic features
Features rating:
New Relic alternatives
New Relic
Starting from
10
ManageEngine Applications Manager
Starting from
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Per year
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129
/user
Per month
Site24x7
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New Relic pricing
Pricing plans
Pricing details:
Enterprise
No pricing info
Features included:
- 1 Hour Critical Initial Support Response SLA
- Priority Ticket Routing
- Optional: Full consumption pricing with no user licenses
- FedRAMP Moderate and HIPAA Eligibility with Data Plus
User opinions about New Relic price and value
Value for money rating:
Of 47 reviews that provide robust commentary on New Relic's price and value, mention it in a positive light.
Some users say New Relic offers a generous free tier with useful features for small projects, and they appreciate recent improvements in pricing transparency. Some reviewers feel the platform provides significant value and time savings for IT teams, but they note that advanced features and scaling up quickly become costly. Users think the pricing model is complex, often based on servers or containers, making it hard to predict costs and challenging for small businesses or startups. Reviewers indicate that many features are locked behind expensive paywalls, and they often compare New Relic’s pricing unfavorably to competitors.
, and
New Relic integrations (128)
Integrations rated by users
We looked at 201 user reviews to identify which products are mentioned as New Relic integrations and how users feel about them.
Integration rating: 4.8 (5)
“Essential for our team as all comments are synced here, especially for critical tasks.”
Salina T.
Owner
Integration rating: 4.0 (3)
“Linking test plans to Jira is critical to maintain accountability and traceability of the testing done for every feature.”
“Migration from Jira to Bugasura”
Miguel C.
Quality Assurance Lead
Integration rating: 4.0 (3)
Integration rating: 4.5 (2)
Integration rating: 5.0 (2)
Integration rating: 5.0 (2)
New Relic support options
Typical customers
Platforms supported
Support options
Training options
New Relic FAQs
New Relic has the following typical customers:
Freelancers, Small Business, Mid-size Business, Large Enterprises
These products have better value for money
Q. What is New Relic used for?
New Relic is an all-in-one observability platform that enables engineers to monitor, debug, and improve the entire technology stack. Designed for a wide range of industries, New Relic provides instant observability through its New Relic One platform and Quickstarts that help streamline instrumentation. The platform offers various capabilities and integrations, giving users a comprehensive view of their full-stack environment. Key features include AI-enabled capabilities like New Relic AI, AIOps, and AI Monitoring, as well as Application Performance Monitoring (APM) and APM 360, serverless monitoring, business observability, and SAP Monitoring. The platform also includes CodeStream integration, Interactive Application Security Testing (IAST), and vulnerability management tools. For digital experience, New Relic provides browser and mobile real user monitoring, session replay, and synthetic monitoring, along with web performance tracking. Infrastructure monitoring capabilities span Kubernetes, networks, and major cloud providers like AWS, Azure, and Google Cloud. New Relic offers log management with automatic logs obfuscation and OpenTelemetry support. Users can leverage the errors inbox, alerting, customizable dashboards, change tracking, and entity explorer for comprehensive data analysis. Designed with enterprise-level security, New Relic is GDPR compliant, ISO 27001 certified, SOC2 Type II verified, and FedRAMP compliant. The platform also offers root cause analysis tools, zero-day vulnerability alerts, and an observability value calculator to assess the business impact.
Q. Does New Relic support mobile devices?
New Relic supports the following devices:
iPhone, iPad, Android
Q. What level of support does New Relic offer?
New Relic offers the following support options:
FAQs/Forum, Phone Support, Knowledge Base, Email/Help Desk, 24/7 (Live rep), Chat
