New Relic Pricing, Features, Reviews & Comparison of Alternatives

New Relic

Performance testing and monitoring

4.53/5 (137 reviews)

New Relic overview

What is New Relic?

New Relic provides SaaS Web & Mobile Application Monitoring for Ruby, PHP, .Net, Java, Python, Node.js, iOS, and Android Apps

Performance at-a-Glance

New Relic is the only dashboard you need to keep an eye on the end-to-end health and availability of your applications. New Relic provides real-time performance visibility for each component of your production app: from your real user’s browser, through the application code, and down to the underlying server infrastructure. Complete visibility anytime you want it.

Deep Diagnostics

Go from performance at-a-glance monitoring to deep-dive code and SQL-level diagnostics in 2 clicks or less. Use New Relic to identify when performance bottlenecks occur, where in your application stack and code problems exist, and how to fix them.
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Pricing

Starting from
$24/month
Pricing options
Free
Subscription
Free trial
Open source
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 3 other markets, India, Japan, Germany

Supported languages

English
New Relic screenshot: Web Application Monitoring New Relic OverviewNew Relic screenshot: Platform PluginsNew Relic screenshot: User GeographyNew Relic screenshot: HistogramsNew Relic screenshot: Web TransactionsNew Relic screenshot: Transaction TracingNew Relic screenshot: Mobile App MonitoringNew Relic screenshot: New Relic

New Relic reviews

Value for money
Features
Ease of use
Customer support
  3.9
  4.5
  4.2
  4.2
Jonathan Simcoe

New Relic Offers Simple-to-Set-Up Server Monitoring

Used daily for less than 6 months
Reviewed 2019-08-21
Review Source: Capterra

New Relic is a great product/service that is extremely powerful and easy to use. They even have iOS/Android apps to stay up-to-date on server stats while away from your desk.

Pros
I love how easy it was to get the New Relic agent installed on my Digital Ocean server. Within minutes it was piping in data to their dashboard.

Cons
Making sense of the mountain of data is challenging. It takes time and effort to figure out what all the data means and how it can be useful to your organization. It is well worth the effort though.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Darshan Yamakanamardi

One stop solution for all your APM need

Used daily for 2+ years
Reviewed 2019-12-06
Review Source: Capterra

I been working with New Relic for quite a while now i am not able to find any replacement for it till now

Pros
Relic is one of the best Application performance management tool available in market, It helps Application support team to review the performance of application and suggest the best way to optimize it

Cons
New Relic is an enterprise tool which means it comes with licensing cost which makes it tough for small scale business owners to buy the license

Rating breakdown

Ease of use
Features

Likelihood to recommend: 8/10

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Srikanth Donepudi

A promising product being hampered by frequent bugs and issues

Used daily for 1-2 years
Reviewed 2020-07-30
Review Source: Capterra

Its a very promising product, but the recent issues and the frequency of those issues have ruined the overall experience. There are more false alerts than the actual alerts and the team is looking for alternate options now.

Pros
We can have a centralized monitoring of all the apps and hosts. Ability to develop custom alerts using NRQL. Helps to identify potential bottlenecks and peaks in the performance.

Cons
Frequent issues/ glitches and downtimes in NewRelic causing false alarms while monitoring. Lack of default dashboard/UI to see the overall status for a group of apps/ team. No feature to turn off a alert policy from the UI, we have to start and stop individual alerts.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Anonymous

Performance Monitoring made easy

Used daily for 2+ years
Reviewed 2020-07-20
Review Source: Capterra

I would rate my experience with New Relic as very good. It's easy to setup and use with the exception of a little learning curve about all the corners where information is stored. I highly recommend New Relic.

Pros
The feature I enjoy the most about new relic is their individualize transaction monitoring from ruby threads to JVM processes. The Transaction/full system monitoring new relic offers can make any developer feel like a super hero with debugging/speeding up queries and processes or anything at all.

Cons
To me the UI can sometimes be a bit complicated where you can find information. The New Relic UI is mostly a single page application with multiple layers you have to click into. This is nice for some but sharing links is often not possible because of where you have to click to get to the same information.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Anonymous

Monitoring for Applications and Systems

Used daily for 2+ years
Reviewed 2019-12-18
Review Source: Capterra

We like and use New Relic, but it is no longer our only monitoring solution, as we need to use several tools to hit all of the needs that it once hit on its own.

Pros
New Relic provides great insight into what our applications are doing in real time, from traffic through to code timings.

Cons
New Relic's business model has gotten in the way of their product. Several features we used daily were sunset and their replacements were hidden behind new billing models. In the time since we have started using New Relic we have paid no less, but lost several features.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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New Relic pricing

Starting from
$24/month
Pricing options
Free
Subscription
Free trial
Open source
View Pricing Plans

New Relic for Web Apps all new accounts start out with a free 14 day trail of Pro. Once trial period ends, your account will automatically be migrated to our Lite (free) subscription. Flexibly Pricing & Packages.

New Relic for Mobile Apps all new accounts start out with a free 30 day trial of Enterprise. Once trial period ends, your account will automatically be migrated to our Lite (free) subscription. Standard starts at $29/month per app.

New Relic features

API
Auditing
Monitoring

Access Control (161 other apps)
Activity Dashboard (222 other apps)
Activity Tracking (114 other apps)
Alerts / Escalation (115 other apps)
Automatic Notifications (163 other apps)
Collaboration Tools (110 other apps)
Compliance Management (120 other apps)
Data Import/Export (151 other apps)
Data Visualization (112 other apps)
Drag & Drop Interface (117 other apps)
Real Time Data (107 other apps)
Real Time Monitoring (139 other apps)
Reporting & Statistics (174 other apps)
Role-Based Permissions (101 other apps)
Search Functionality (101 other apps)
Third Party Integration (220 other apps)
Workflow Management (136 other apps)

GetApp Analysis

New Relic is a Software Analytics company that makes sense of billions of metrics across millions of applications. It’s family of Software Analytics products help users make better decisions using data from production software. With a focus on user-centricity and simplicity, they’re changing the way modern companies manage their software.

New Relic collects data in real-time from real-users interactions with your web and mobile software and provides actionable insight into the performance and health of your applications. New Relic provides solutions for application development, production monitoring, real-time analytics, mobile application development, IT and Operations.


What is New Relic?

New Relic is a SaaS-based solution that uses data to help businesses build faster, better, more high-performing software. With a family of software analytics products designed to capture information from production software, New Relic includes separate products for APM (application performance management), Mobile (native mobile application performance management), Insights (real-time, big data analytics), Servers (free server monitoring for cloud and data centers), Browser (front-end application monitoring), and Platform (plug-in architecture for technology partners).

As a SaaS, New Relic captures and stores customer’s data using its cloud storage service. Data is then presented in New Relics easy to use user interface. Data is presented in a meaningful way for customers to easily digest and diagnose performance issues. New Relic Insights goes one step beyond pre-formatted graphs allowing customers to build customized dashboards displaying the metrics that matter most to them.


Who is New Relic For?

Built for companies of all sizes, New Relic’s user base includes everything from startups to established small businesses, along with some of the largest enterprise organizations in the world. The solution is used by companies in a number of markets, including those in healthcare, media, and ecommerce. Some of New Relic’s most well known clients include, Intuit, NBC, Sony, and Nike.


Main Features

User Interaction Traces

New Relic’s mobile app monitoring solution brings any problems your app is facing to the forefront, allowing you to spend fewer hours troubleshooting each week. Instead, you can spend more time focusing your attention on developing the types of new features that your growing user base will love.

User Interaction Traces in particular is a feature that allows you to track individual user interactions in your app (all screen loads for example) by providing code-level data traces. You get visual timelines for any activity in your app giving you insight into how memory, database and CPU are being used. Interaction traces also provide insight into how your data is optimized across the different threads in your app - main and background threads, so you can dive into this code and make sure there are no inefficiencies in your app.

Transaction Tracing

Stop guessing what’s causing your application performance issues, and start finding out for sure. Using the New Relic APM transaction trace feature, you can identify the root cause of production performance problems. See traces sorted by response times, and capture invocation patterns related to each invocation.

Key Transactions

Use New Relic APM to define Key Transactions to monitor, manage and track the most important business transactions (i.e. shopping cart) independent of overall application. With Key Transactions users set transaction level alerting thresholds and access transaction specific dashboards, topology maps, and SLA reports.

New Relic Platform Plugins

The New Relic Platform provides insight into even the most unique application stacks by allowing you to install and build plugins specific to your environment. Plugins are available for technologies such as databases, caching layers, networks, messaging solutions and much more.


Integrations

Developers have a number of ways to integrate their applications with New Relic, including Webhooks, REST API, and Performance Data API, among other options. Additionally, New Relic partners, including Zapier and Ducksboard, provide pre-built integrations that require zero coding.


Pricing

New Relic offers a free Pro trial, with Lite access forever. Pro accounts cost $149 per month, per host. Enterprise accounts are also available for larger companies with complex distribution systems.


Bottom Line

  • All-in-one application performance manager.

  • Provides 24/7 user monitoring and code-level diagnostics.

  • Helps businesses get as much data as possible from existing software.

  • Built for companies of all sizes and industries.

  • Offers solutions for application development, production monitoring, real-time analytics, and mobile application management.


Videos and tutorials

Additional information for New Relic

Key features of New Relic

  • App availability monitoring, alerting, and notification
  • Production Thread Profiler
  • Automatic application topology mapping
  • Platform Plugins
  • Histograms & Percentiles
  • Performance Data API access
  • Real-User response time, throughput, & Breakdown by layer
  • JVM performance analyzer
  • Error detection, alerting, & analysis
  • Database call response time & throughput
  • Code level diagnostics, transaction tracing, & stack trace
  • App response time, Throughput, & Breakdown by component
  • Slow SQL and SQL performance details
  • Apdex Score
  • Real-User breakdown by web page, browser, geography
  • Custom Dashboards
  • Track individual Business Transactions
  • X-Ray Sessions for Business Transactions
  • Cross Application Tracing for Distributed Apps
  • Availability, Scalability, Deployment Reports
View All Features

Benefits

End-to-End Performance Management Made Easy

Sign-up for your free account. Deploy a small, lightweight agent in your application servers. Then, log into the New Relic web app and the service will immediately “light up” with actionable performance data about your application. From here your application and server monitoring experience begins! Oh, and this only takes about 2 minutes – so yeah it’s easy!

Don't worry it’s safe and secure too. 70,000+ customers trust us to monitor more than 140 billion metrics daily.

Security certifications? Yes, we have those – we successfully completed our SOC2 audit. Learn more here: http://trust.newrelic.com

Multi-Platform Support

Rather than building on expensive, monolithic application architectures, organizations today are increasingly developing applications that get the job done easily and provide immediate value. This means that applications are being written in languages and frameworks that get the job done fast. They need an application performance management tool that does the same thing. That’s why New Relic is the only application performance management solution that supports applications written in Java, .NET, PHP, Ruby, Python, and Node.js.
Whatever language your app is written in – New Relic has you covered!

SaaS-Based App Management Anytime, Anywhere

Proven app management capabilities delivered as a service. What does that really mean? It's our system, in our datacenter, and we do the heavy lifting. All you do is log in via your browser, watch your app, find and fix issues. Not to mention – save a ton of time and money along the way.