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New Relic vs Raygun Comparison

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Overview

Category Leaders

New Relic is the all-in-one web and mobile application performance management provider for the cloud and the datacenter....

Actionable, real-time insights into the quality and performance of your web and mobile apps. Detect, diagnose, and resolve...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

24

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

40

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.5

175

5

4

3

2

1

112

49

11

2

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

4.4

22

5

4

3

2

1

13

6

2

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
90%
would recommend this app

Pros

Dashboarding perfromance report capability is also good, helps us to keep on top of our applications perfromance.
Very feature rich and appreciate the ability to write custom queries against collected instrumentation data. Integration with other tools.
We've been pleased with the platform and the help we received on implementation.

Pros

Overall i find it very helpful in tracking and debugging the errors, have played an important role in improving the quality of product.
The ability to track almost any level of issues in our codebase that would otherwise need manual log reviews after deployment is super helpful.
Its super helpful having a tool that allows me to offload the conscious effort of checking graphs, log aggregators, and similar health check mechanisms.

Cons

Lack of default dashboard/UI to see the overall status for a group of apps/ team. No feature to turn off a alert policy from the UI, we have to start and stop individual alerts.
Upon cancellation I was charged three months fee because the product had "auto renewed" for a third year. My sales rep had told me it was a one year contract, no mention of anything auto renewing.
I've used New Relic for 6+ years across 3 different companies including my own. Overall they seem to be going downhill each year, sadly along with many tech companies now.

Cons

Sometimes the event grouping does not work exactly as expected but that could be user error.
The user interface is difficult to understand. There are many misleading information.
Not able to send notifications to people when a particular error reoccurs.
  • Vendor responds to reviews
  • Last review16 days ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features58
  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Agile Methodologies
  • Alerts/Escalation
  • Alerts/Notifications
  • Application Management
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Availability Testing
  • Backlog Management
  • Bandwidth Monitoring
  • Baseline Manager
  • Bug Tracking
  • Bug/Issue Capture
  • Code Repository Integration
  • Collaboration Tools
  • Commenting/Notes
  • Compliance Management
  • Continuous Deployment
  • Continuous Integration
  • Credential Management
  • Customizable Reports
  • Dashboard
  • Data Visualization
  • Debugging
  • Deployment Management
  • Diagnostic Tools
  • Drag & Drop
  • Email Management
  • Event Logs
  • FTP Monitoring
  • For Websites
  • Graphical User Interface
  • HIPAA Compliant
  • IP Address Monitoring
  • IT Incident Management
  • Incident Management
  • Integrated Development Environment
  • Internet Usage Monitoring
  • Issue Tracking
  • Log Collection
  • Machine Learning
  • Monitoring
  • Multi-Language
  • Natural Language Processing
  • Network Analysis
  • Performance Analysis
  • Performance Management
  • Performance Metrics
  • Performance Monitoring
  • Predictive Analytics
  • Process/Workflow Automation
  • Real Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Management
  • Root Cause Analysis
  • Search/Filter
  • Server Monitoring
  • Simple Network Management Protocol (SNMP)
  • Single Sign On
  • Software Development
  • Source Control
  • Tagging
  • Task Management
  • Third-Party Integrations
  • Threshold Alerts
  • Transaction Monitoring
  • Trend Analysis
  • Uptime Reporting
  • User Management
  • Web App Development
  • Workflow Management
  • Total features40
  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Agile Methodologies
  • Alerts/Escalation
  • Alerts/Notifications
  • Application Management
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Availability Testing
  • Backlog Management
  • Bandwidth Monitoring
  • Baseline Manager
  • Bug Tracking
  • Bug/Issue Capture
  • Code Repository Integration
  • Collaboration Tools
  • Commenting/Notes
  • Compliance Management
  • Continuous Deployment
  • Continuous Integration
  • Credential Management
  • Customizable Reports
  • Dashboard
  • Data Visualization
  • Debugging
  • Deployment Management
  • Diagnostic Tools
  • Drag & Drop
  • Email Management
  • Event Logs
  • FTP Monitoring
  • For Websites
  • Graphical User Interface
  • HIPAA Compliant
  • IP Address Monitoring
  • IT Incident Management
  • Incident Management
  • Integrated Development Environment
  • Internet Usage Monitoring
  • Issue Tracking
  • Log Collection
  • Machine Learning
  • Monitoring
  • Multi-Language
  • Natural Language Processing
  • Network Analysis
  • Performance Analysis
  • Performance Management
  • Performance Metrics
  • Performance Monitoring
  • Predictive Analytics
  • Process/Workflow Automation
  • Real Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Management
  • Root Cause Analysis
  • Search/Filter
  • Server Monitoring
  • Simple Network Management Protocol (SNMP)
  • Single Sign On
  • Software Development
  • Source Control
  • Tagging
  • Task Management
  • Third-Party Integrations
  • Threshold Alerts
  • Transaction Monitoring
  • Trend Analysis
  • Uptime Reporting
  • User Management
  • Web App Development
  • Workflow Management

Integrations

  • Total integrations92
  • Bitbucket
  • Datadog
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Drive
  • HubSpot CRM
  • Jenkins
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Teams
  • NetSuite
  • PagerDuty
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Zapier
  • Zendesk Suite
  • Total integrations28
  • Bitbucket
  • Datadog
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Drive
  • HubSpot CRM
  • Jenkins
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Teams
  • NetSuite
  • PagerDuty
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Zapier
  • Zendesk Suite

User reviews that mention these apps

YB
AvatarImg

Yassine B.

Human Resources, 51-200 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Raygun logo

Raygun

The worst RUM software

Reviewed 2 years ago

I would not recommend using Raygun: It's time and effort wasted. Better to use New Relic, Datadog, Scout or Sentry

Pros

The website/marketing looks good but the solution is terrible.

Cons

The customer support is not helpful. The metrics are not correct. The user interface is difficult to understand. There are many misleading information. This solution is not usable.

CN
AvatarImg

Christopher N.

Education Management, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Raygun logo

Raygun

Great tool for application health checks

Reviewed 3 years ago
Pros

Its super helpful having a tool that allows me to offload the conscious effort of checking graphs, log aggregators, and similar health check mechanisms. Having a tool that alerts me when software is reporting abnormal behaviour allows me to better focus on my daily tasks. Aggregating reported errors, and providing historical data also helps with new team members being able to better understand the context around errors that may be new to them, and is great for identifying regression bugs.

Cons

There is very little that I can fault with Raygun, and in the times where I have needed additional assistance, the support staff have been prompt, friendly, and effective.