PagerDuty vs TOPdesk

Freshdesk

JIRA Service Management

OpsGenie

Splunk On-Call

Planon

Squadcast

Compare PagerDuty and TOPdesk based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Our incident management software aligns log management, monitoring, chat tools, and more, for a centralized view into system health.

Opsgenie centralizes alerts from your monitoring, ticketing and ITSM tooling then dispatches them based on source, content and time to the folks who are on-call and ready to take action. 

Opsgenie provides teams with all the information needed to collaborate and troubleshoot during an incident.

Squadcast is an incident management software that helps businesses send alerts, create event tags, and track response activities on a centralized platform. The incident war room enables users to establish communication with emergency responders and facilitate real-time collaboration on incidents.

PagerDuty is a cloud software that connects people, systems & data into a single view - creating visibility & actionable intelligence across their operations.

Access Controls/Permissions

Alerts/Escalation

Alerts/Notifications

CPU Monitoring

Dashboard

Data Aggregation

Data Storage Management

Email Alerts

Email Management

Event Logs

Incident Management

Incident Reporting

Inventory Management

Issue Management

Issue Tracking

IT Monitoring

IT Reporting

Knowledge Base Management

Mail Server Monitoring

Maintenance Scheduling

Mobile Alerts

Monitoring

On Call Scheduling

Prioritization

Project Management

Real-Time Notifications

Real-Time Reporting

Reminders

Reporting & Statistics

Role-Based Permissions

Root Cause Analysis

Scheduling

Self Service Portal

Service Level Agreement (SLA) Management

Single Sign On

Task Management

Third-Party Integrations

Workflow Management

PagerDuty

Android

Web-based

iPad

iPhone

EMEA ITS Manager

The ability to to have the information displayed and on the go with the App is great for us  as we can engage with stakeholders and its bought in consistency for out out of hours team on alerting.

Devops Engineer

Integration with CloudWatch, webhooks, Jira is outstanding, functional, and reliable. The application has gotten better over the years I have used it.

Senior Software Engineer

We also suffer during outages for the lack of a "acknowledge all incoming pages" button.

Love the on-call rota, the ability to schedule overrides and multiple call out hierarchies. The wide range of alerts and abilities to interact with the product via multiple channels.

Sr. Applications System Administrator

Very good, has assisted in ensuring I provide good customer service as well as life-saving support.

Software Engineer

There is a good amount of features and integrations. It seems to be reliable.

Director of Product

Very happy with the product. The UX is better than most competitors.

Service Desk Analyst

Fully satisfied with this product, for such a price a really good application. Easy to setup, maintain and use.

Algorithms engineer

Once I actually closed an incident of another person, mistakenly. Yes it was my mistake and perhaps my IT department's configuration mistake, but the UI shows me these incidents.

We badly need a "current status, open incident" that auto-acks whatever comes in and, say, converts them to summary push-notifications or some other "just an FYI, this other stuff happened" digest.

Senior devops engineer

It’s easy to use and the UI is great. Linking pager duty with a lot of tools make it worth using.

Platform Operations Engineer

The word service itself is misleading for the users.

A big number of way you could be notified about the accident (really love the SMS and phone alerts). Ability to make schedules and on-call rotations, setting up maintenance windows.

Engineering Manager

Overall experience has been very seamless. Very easy to setup and use.

devops

It is user friendly and understanding of this software is quite easy.

Lead Analyst

We can see the history of alerts and to come to a conclusion and fix it for a long term. They have a great support team.

The notifications are clear and concise, it is easy to respond to, mute and investigate alerts. The apps interface is sleek and easily understandable.

Systems Architect

It provides a quick and efficient means to notify tier 3 support and On Call resources assigned to facilitate system outages.

PagerDuty screenshot: An operations command console offers advanced analytics and visibility

PagerDuty screenshot: Incident management

PagerDuty screenshot: Reports & analytics

PagerDuty screenshot: Escalation policy

PagerDuty screenshot: PagerDuty user

PagerDuty screenshot: Mobile apps for iOS and Android

PagerDuty screenshot: Native app for iOS

PagerDuty screenshot: Native app for Android

PagerDuty screenshot: Hand-Off notification

PagerDuty screenshot: Event intelligence

PagerDuty screenshot: Modern incident response

PagerDuty screenshot: On-call management and notifications

PagerDuty screenshot: Intelligent real-time decisions

PagerDuty screenshot: Automated precision response

PagerDuty screenshot: Business-wide orchestration

PagerDuty screenshot: Infrastructure health module

PagerDuty screenshot: Service health module

PagerDuty screenshot: Major incidents module

PagerDuty screenshot: Responders module

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

JIRA  Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

Planon offers an integrated workplace management system (IWMS) for corporate real estate, facility managers, service providers and financial professionals. It helps them streamline business processes for assets, workplaces, real estate, and employees.

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

TOPdesk is a service management platform for busy IT service teams that want to get things done. Packed with features and templates for processes like Incident Management, Asset Management and Change Management, TOPdesk is ready to use and quick to personalize. Our in-house experts are here to help.

Active Directory Integration

Activity Dashboard

Activity Tracking

Approval Process Control

Asset Lifecycle Management

Asset Tracking

Assignment Management

Audit Management

Audit Trail

Automated Responses

Automated Routing

Availability Management

Barcode/Ticket Scanning

Barcoding/RFID

Calendar Management

Calibration Management

Capacity Management

Case Management

Catalog Management

Change Management

Chat/Messaging

Chatbot

Client Portal

CMDB

Collaboration Tools

Commenting/Notes

Compliance Management

Configuration Management

Contract/License Management

Corrective and Preventive Actions (CAPA)

Customer Complaint Tracking

Customer Support

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard Creation

Data Import/Export

Data Visualization

Disaster Recovery

Document Storage

Drag & Drop

Email Templates

Equipment Maintenance

Event Triggered Actions

Facility Asset Management

Feedback Management

Fixed Asset Management

For Schools

Forms Management

Full Text Search

Help Desk Management

Inspection Management

Interaction Tracking

Issue Scheduling

IT Asset Management

IT Asset Tracking

IT Incident Management

Key & Lock Management

Key Performance Indicators

Knowledge Management

License Management

Live Chat

Macros/Templated Responses

Maintenance Management

Mobile Access

Multi-Channel Communication

Multi-Location

Performance Metrics

Predictive Maintenance

Preventive Maintenance

Problem Management

Real-Time Chat

Recurring Issues

Release Management

Remote Access/Control

TOPdesk

Linux

Windows

Service Desk Team Leader

This has been a great innovation and development. Great customer support, which is really important.

This product is constantly under development and it's great that they actively encourage their customers to help in its development.

Freelancer

This is very easy to check and improve your own services. I enjoy working with TOPdesk with great pleasure and ease.

IT Director

TOPdesk is a quality solution, supported by quality people and at a very affordable price.

PagerDuty vs TOPdesk Comparison (2026)

PagerDuty vs TOPdesk Comparison (2026)

PagerDuty

TOPdesk

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives