PagerDuty vs xMatters

OpsGenie

Splunk On-Call

ManageEngine OpManager Plus

Pazo

Squadcast

SimplyDesk

Compare PagerDuty and xMatters based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Our incident management software aligns log management, monitoring, chat tools, and more, for a centralized view into system health.

Opsgenie centralizes alerts from your monitoring, ticketing and ITSM tooling then dispatches them based on source, content and time to the folks who are on-call and ready to take action. 

Opsgenie provides teams with all the information needed to collaborate and troubleshoot during an incident.

Squadcast is an incident management software that helps businesses send alerts, create event tags, and track response activities on a centralized platform. The incident war room enables users to establish communication with emergency responders and facilitate real-time collaboration on incidents.

PagerDuty is a cloud software that connects people, systems & data into a single view - creating visibility & actionable intelligence across their operations.

Access Controls/Permissions

Alerts/Escalation

Alerts/Notifications

CPU Monitoring

Dashboard

Data Aggregation

Data Storage Management

Email Alerts

Email Management

Event Logs

Incident Management

Incident Reporting

Inventory Management

Issue Management

Issue Tracking

IT Monitoring

IT Reporting

Knowledge Base Management

Mail Server Monitoring

Maintenance Scheduling

Mobile Alerts

Monitoring

On Call Scheduling

Prioritization

Project Management

Real-Time Notifications

Real-Time Reporting

Reminders

Reporting & Statistics

Role-Based Permissions

Root Cause Analysis

Scheduling

Self Service Portal

Service Level Agreement (SLA) Management

Single Sign On

Task Management

Third-Party Integrations

Workflow Management

PagerDuty

Android

Web-based

iPad

iPhone

EMEA ITS Manager

The ability to to have the information displayed and on the go with the App is great for us  as we can engage with stakeholders and its bought in consistency for out out of hours team on alerting.

Devops Engineer

Integration with CloudWatch, webhooks, Jira is outstanding, functional, and reliable. The application has gotten better over the years I have used it.

Senior Software Engineer

We also suffer during outages for the lack of a "acknowledge all incoming pages" button.

Love the on-call rota, the ability to schedule overrides and multiple call out hierarchies. The wide range of alerts and abilities to interact with the product via multiple channels.

Sr. Applications System Administrator

Very good, has assisted in ensuring I provide good customer service as well as life-saving support.

Software Engineer

There is a good amount of features and integrations. It seems to be reliable.

Director of Product

Very happy with the product. The UX is better than most competitors.

Service Desk Analyst

Fully satisfied with this product, for such a price a really good application. Easy to setup, maintain and use.

Algorithms engineer

Once I actually closed an incident of another person, mistakenly. Yes it was my mistake and perhaps my IT department's configuration mistake, but the UI shows me these incidents.

We badly need a "current status, open incident" that auto-acks whatever comes in and, say, converts them to summary push-notifications or some other "just an FYI, this other stuff happened" digest.

Senior devops engineer

It’s easy to use and the UI is great. Linking pager duty with a lot of tools make it worth using.

Platform Operations Engineer

The word service itself is misleading for the users.

A big number of way you could be notified about the accident (really love the SMS and phone alerts). Ability to make schedules and on-call rotations, setting up maintenance windows.

Engineering Manager

Overall experience has been very seamless. Very easy to setup and use.

devops

It is user friendly and understanding of this software is quite easy.

Lead Analyst

We can see the history of alerts and to come to a conclusion and fix it for a long term. They have a great support team.

The notifications are clear and concise, it is easy to respond to, mute and investigate alerts. The apps interface is sleek and easily understandable.

Systems Architect

It provides a quick and efficient means to notify tier 3 support and On Call resources assigned to facilitate system outages.

PagerDuty screenshot: An operations command console offers advanced analytics and visibility

PagerDuty screenshot: Incident management

PagerDuty screenshot: Reports & analytics

PagerDuty screenshot: Escalation policy

PagerDuty screenshot: PagerDuty user

PagerDuty screenshot: Mobile apps for iOS and Android

PagerDuty screenshot: Native app for iOS

PagerDuty screenshot: Native app for Android

PagerDuty screenshot: Hand-Off notification

PagerDuty screenshot: Event intelligence

PagerDuty screenshot: Modern incident response

PagerDuty screenshot: On-call management and notifications

PagerDuty screenshot: Intelligent real-time decisions

PagerDuty screenshot: Automated precision response

PagerDuty screenshot: Business-wide orchestration

PagerDuty screenshot: Infrastructure health module

PagerDuty screenshot: Service health module

PagerDuty screenshot: Major incidents module

PagerDuty screenshot: Responders module

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Mobile First
GPS Enabled
QR/NFC Support
Integrations Ready
AI Enhanced
Offline Support

ManageEngine OpManager Plus is an AIOps software designed to help businesses monitor networks, servers, IP addresses, switch ports, bandwidth, network configurations, firewall rules, logs, policies, application usage, and storage devices. IT admins can perform an in-depth analysis of IT performance parameters, including health, availability, device utilization, and more.

SimplyDesk is an all-in-one IT management platform combining Helpdesk, asset tracking, remote tools, alerts, and reporting. Scalable, easy to deploy, and available in SaaS or on-premise. Includes expert support to help you stay efficient at every stage.



xMatters is an actionable IT alerting platform that relays data between systems while engaging the right people to resolve incidents faster.

Activity Dashboard

Activity Tracking

Application Management

Audit Management

Chat/Messaging

Collaboration Tools

Compliance Management

Customizable Fields

Customizable Templates

Dashboard Creation

Data Import/Export

Disaster Recovery

Drag & Drop

Help Desk Management

Issue Auditing

Multi-Channel Communication

Multi-Language

Performance Metrics

Real-Time Monitoring

Remote Access/Control

Uptime Reporting

User Management

xMatters

Windows

They have made good upgrades to the system to help fit our needs and hopefully benefit their other users.

Sr.Manager Global IS

Customer and Tech support is excellent and Cust Relation Manager are very  eager to help you. We are  using  xmatters for our critical Control M  Alert function and so far our End  Users are Happy.

I have had nothing but great communication, help, and training from the xMatters team. This software is excellent and easy to use.

Incident Manager / Service Coordinator

I am very positive, and I have a good feeling that this will be an extremely useful solution for Arla in the future.

Customer service at xMatters is fantastic, personally would like to call out Dane Q and Simta, they have been extremely helpful and responsive to my numerous queries.

Release manager

I have been using xMatters for quite some time now and it has been a great experience overall. I love the interface and features.

XMatters has proved to be a very useful tool for our company. Setting up schedules and escalation rosters is a breeze and our users like the ability to configure their own devices and notifications.

Device Engineer III

As a user, I find the interface to be extremely confusing, even frustration. Even after I've figured out how to do something, next time I need to do it, I have to re-figure out how.

Also, having on call individuals being able to immediately join bridges is a huge advantage. XMatters will continue to benefit out company in more ways when we integrate with ServiceNow.

Technical System Admin II

Seems to be a good overall application to use. XMatter support is great and works with us on customization to fit our needs.

We have xMatters hooked into our ServiceNow instance and it works great. I've been a happy customer for xMatters over 10 years.

Network Security Analyst

It was pain free to be setup in and the Android App complements the website perfectly. Easy to use, easy to customize, and a powerful tool.

Very user friendly and easy to manage the tool , its a value of money which will help in reducing a lot of manual work we do in day to day activities.

It has helped make it easy for our NOC to quickly page out to our on call teams when there is an issue with our system. It also has great integration tool that can be used to integrate with Slack.

IT Production Assurance Manager

The organization has been great as far as informing their customers on new features and functionality. Where I do feel they could use some work is on their licensing model.

Integrations have been somewhat challenging and professional services disappointing in the time required to get things done.

Business Continuity Manager

The one area which didn't work well was the phone alerts where the combination of American and English 'voices' gave a disjointed feel to the message.

PagerDuty vs xMatters Comparison (2026)

PagerDuty

xMatters

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives