App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

xMatters Logo

xMatters

4.5
(136)

Write a review

Actionable IT alerting platform for enterprises

(4)

xMatters Pricing, Features, Reviews and Alternatives

xMatters FAQs

Q. What type of pricing plans does xMatters offer?

xMatters has the following pricing plans:
Starting from: $9.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of xMatters?

xMatters has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does xMatters support?

xMatters supports the following languages:
Chinese (Simplified), Chinese (Traditional), English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish


Q. Does xMatters support mobile devices?

xMatters supports the following devices:
Android, iPad, iPhone


Q. Does xMatters offer an API?

Yes, xMatters has an API available for use.


Q. What other apps does xMatters integrate with?

xMatters integrates with the following applications:
Salesforce Service Cloud, Kaseya BMS, Nagios XI, Jira, BigPanda, ManageEngine ServiceDesk Plus, Logz.io, Site24x7, Zapier, Network Performance Monitor, Cherwell Service Management, Pingdom, Fusion, Sumo Logic, Loggly, Twitter/X, Salesforce Sales Cloud, OneLogin, Okta, Slack, Kaseya VSA, AppDynamics, Zabbix, Cove Data Protection, JIRA Service Management, ServiceNow, Confluence, Take Control, ScienceLogic, OverOps, Google Maps, New Relic, Zendesk Suite


Q. What level of support does xMatters offer?

xMatters offers the following support options:
FAQs/Forum, 24/7 (Live rep), Email/Help Desk, Phone Support, Knowledge Base, Chat

xMatters product overview

Price starts from

9

/user

Per month

What is xMatters?

xMatters is an actionable IT alerting platform that relays data between systems while engaging the right people to resolve incidents faster. xMatters automates and brings structure to communication so you can proactively prevent outages, resolve incidents, and keep the right people informed. xMatters brings your toolchain together to empower IT and Development enabling the connectivity among your solutions as well as the handoffs in your process.

Key benefits of using xMatters

  • xMatters functions fully on mobile and tablet devices, allowing users to manage incidents on the move.

  • xMatters offers effective two-way communications in an enterprise, automating and targeting communication to ensure a timely resolution to any business process or issue.

  • Users have access to xMatter’s drag-and-drop interaction designer, enabling users to create and customize interactions for any business scenario.

  • xMatters can direct messages to the right people using information from on-call schedules and skill sets, making sure the correct resolution team is engaged.

  • xMatters sends targeted notifications and alerts to ensure that users receive only relevant notifications, avoiding bombardment of irrelevant information.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    24/7 (Live rep)
    Email/Help Desk
    Phone Support
    Knowledge Base
    Chat

    Training options

    In Person
    Documentation
    Live Online
    Videos
    Webinars

    Not sure about xMatters? Compare it with a popular alternative

    Starting from

    9

    /user

    Per month

    Free plan
    Free trial
    Pricing range

    Starting from

    ic-pricetag

    No pricing info

    Free plan
    Free trial
    Pricing range
    Ease of use
    Value for money
    Customer support
    Ease of use
    Value for money
    Customer support
    Why am I seeing this?

    xMatters pricing information

    Value for money

    4.3

    /5

    136

    Starting from

    9

    /user

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    xMatters features

    Functionality

    4.4

    /5

    136

    Total features

    42

    4 categories

    Most valued features by users

    API
    Third-Party Integrations
    Access Controls/Permissions
    Activity Dashboard
    Alerts/Notifications
    Reporting & Statistics
    Data Import/Export
    User Management

    xMatters users reviews

    Overall Rating

    4.5

    /5

    136

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.79/10
    Rating distribution

    5

    4

    3

    2

    1

    80

    50

    5

    1

    0

    Pros
    They have made good upgrades to the system to help fit our needs and hopefully benefit their other users.
    Customer and Tech support is excellent and Cust Relation Manager are very eager to help you. We are using xmatters for our critical Control M Alert function and so far our End Users are Happy.
    I have had nothing but great communication, help, and training from the xMatters team. This software is excellent and easy to use.
    Cons
    As a user, I find the interface to be extremely confusing, even frustration. Even after I've figured out how to do something, next time I need to do it, I have to re-figure out how.
    Integrations have been somewhat challenging and professional services disappointing in the time required to get things done.
    The one area which didn't work well was the phone alerts where the combination of American and English 'voices' gave a disjointed feel to the message.

    Overall rating contenders

    Common xMatters comparisons

    xMatters logo
    AlertOps logo
    xMattersvsAlertOps
    xMatters logo
    PagerDuty logo
    xMattersvsPagerDuty
    xMatters logo
    OpsGenie logo
    xMattersvsOpsGenie

    Related categories