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Actionable IT alerting platform for enterprises

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xMatters Pricing, Features, Reviews and Alternatives

xMatters FAQs

Q. What type of pricing plans does xMatters offer?

xMatters has the following pricing plans:
Starting from: $9.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of xMatters?

xMatters has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does xMatters support?

xMatters supports the following languages:
Russian, French, Italian, Chinese (Traditional), Portuguese, Spanish, German, Korean, English, Chinese (Simplified), Japanese


Q. Does xMatters support mobile devices?

xMatters supports the following devices:
Android, iPad, iPhone


Q. Does xMatters offer an API?

Yes, xMatters has an API available for use.


Q. What other apps does xMatters integrate with?

xMatters integrates with the following applications:
Salesforce Service Cloud, Kaseya BMS, Nagios XI, Jira, BigPanda, ManageEngine ServiceDesk Plus, Logz.io, Site24x7, Zapier, Network Performance Monitor, Cherwell Service Management, Pingdom, Fusion, Sumo Logic, Loggly, Twitter/X, Salesforce Sales Cloud, OneLogin, Okta, Slack, Kaseya VSA, AppDynamics, Zabbix, Cove Data Protection, JIRA Service Management, ServiceNow, Confluence, Take Control, ScienceLogic, Google Maps, New Relic, Zendesk Suite


Q. What level of support does xMatters offer?

xMatters offers the following support options:
FAQs/Forum, 24/7 (Live rep), Email/Help Desk, Phone Support, Knowledge Base, Chat

xMatters product overview

Price starts from

9

/user

Per month

What is xMatters?

xMatters is an actionable IT alerting platform that relays data between systems while engaging the right people to resolve incidents faster. xMatters automates and brings structure to communication so you can proactively prevent outages, resolve incidents, and keep the right people informed. xMatters brings your toolchain together to empower IT and Development enabling the connectivity among your solutions as well as the handoffs in your process.

Key benefits of using xMatters

  • xMatters functions fully on mobile and tablet devices, allowing users to manage incidents on the move.

  • xMatters offers effective two-way communications in an enterprise, automating and targeting communication to ensure a timely resolution to any business process or issue.

  • Users have access to xMatter’s drag-and-drop interaction designer, enabling users to create and customize interactions for any business scenario.

  • xMatters can direct messages to the right people using information from on-call schedules and skill sets, making sure the correct resolution team is engaged.

  • xMatters sends targeted notifications and alerts to ensure that users receive only relevant notifications, avoiding bombardment of irrelevant information.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    24/7 (Live rep)
    Email/Help Desk
    Phone Support
    Knowledge Base
    Chat

    Training options

    In Person
    Documentation
    Live Online
    Videos
    Webinars

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    xMatters pricing information

    Value for money

    4.3

    /5

    137

    Starting from

    9

    /user

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    xMatters features

    Functionality

    4.4

    /5

    137

    Total features

    42

    4 categories

    Most valued features by users

    API
    Third-Party Integrations
    Access Controls/Permissions
    Alerts/Notifications
    Activity Dashboard
    Data Import/Export
    Reporting & Statistics
    Workflow Management

    xMatters users reviews

    Overall Rating

    4.5

    /5

    137

    Positive reviews

    96

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.79/10
    Rating distribution

    5

    4

    3

    2

    1

    81

    50

    5

    1

    0

    Pros
    They have made good upgrades to the system to help fit our needs and hopefully benefit their other users.
    Customer and Tech support is excellent and Cust Relation Manager are very eager to help you. We are using xmatters for our critical Control M Alert function and so far our End Users are Happy.
    I have had nothing but great communication, help, and training from the xMatters team. This software is excellent and easy to use.
    Cons
    As a user, I find the interface to be extremely confusing, even frustration. Even after I've figured out how to do something, next time I need to do it, I have to re-figure out how.
    Integrations have been somewhat challenging and professional services disappointing in the time required to get things done.
    The one area which didn't work well was the phone alerts where the combination of American and English 'voices' gave a disjointed feel to the message.
    RR
    AvatarImg

    Reid R.

    Computer Software, 1,001-5,000 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    No doubts here.

    Reviewed 7 years ago

    We use xMatters for manual and automated notifications. The application and APIs are easy to use, portable, available on multiple platforms with all the necessary options for security and auditing. I rated value for the money four stars only because some of our users receive very few alerts but the licenses are based on based on the level of response needed and not on overall usage. Even so, the license costs are reasonable and we are definitely getting the value needed. From a support standpoint, xMatters is a highly available application with very good notifications regarding maintenance, feature enhancements, etc. The support staff is top notch.

    Pros

    Ease of setup/use. Ability to integrate into other applications.

    Cons

    Cost. (Shouldn't everything be free?)

    Vendor response

    Hi Reid. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory which will make it even easier to integrate with tools in our environment.

    DS
    AvatarImg

    Darren S.

    Information Technology and Services, 51-200 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    Giant spanner for your toolbox

    Reviewed 7 years ago

    This is a great tool for use with an ITSM tool OR directly connected to your DCIM, BMS, or stand alone. We currently have this integrated with our ServiceNow platform and it manages our Minor and Major incident processes very effectively. Thier app is great to use, you can send, receive and respond to notifications. When doing ITSM right, xMatters is the choice you should make.

    Pros

    SaaS based solution Direct integration with my ITSM (ServiceNow) tool Available App

    Cons

    For complex scheduling, it can be difficult to fit into the constructs of the app SaaS-based solution (constant changes)

    Vendor response

    Hi Darren. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements which will help you integrate with more tools in your enterprise.

    GG
    AvatarImg

    Glenda G.

    Medical Devices, 1,001-5,000 employees

    Used monthly for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend5/10

    Share this review:

    Room for improvement

    Reviewed 7 years ago

    At KARL STORZ it confounds us that we are not able to send notifications to entire organization without jamming the switchboards. There are also functionalities that need to be enhanced to give my team the ability to fully use the system, i.e., with a dynamic recipient list only the first ten names can be seen, not able to scroll through the others. This showed up when a common name was request and there was more than 10 of them and there was not way to confirm the correct one was included.

    Pros

    Sending a message is easy.

    Cons

    The text to voice is sometimes unclear, and have to give the teams instructions.

    Vendor response

    Hi Glenda. Thank you for your feedback. We take our customer¿s feedback to heart. The good news is that in our upcoming release we will be addressing one of the challenges you are facing with the Dynamic Recipient List only showing 10 names. We have improved our search features and and this should address your concern. Additionally, we have been working on our text to voice capabilities and you should have seen an improvement in this area. If you haven¿t, please contact your CSM and they will work with you on it.

    MM
    AvatarImg

    Michael M.

    Financial Services, 1,001-5,000 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    xMatters On-Demand review

    Reviewed 7 years ago

    xMatters has been a great help to our company in achieving our SLA's for support call-outs and have always assisted us with our ideas for application support whether it be customization or plug-ins for 3rd party applications.

    Pros

    The flexibility of shifts and schedules and the plug-ins for 3rd party applications

    Cons

    Reporting: xMatters could use better reporting features for admin and users. More detailed reporting for users/roles/groups/devices would be great

    Vendor response

    Hi Michael. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report. We are looking to improve our reporting capabilities over the next few releases, but if you have specific feedback, please let your CSM know.

    KS
    AvatarImg

    Kyla S.

    Environmental Services,

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Great 2-Way Communications Platform

    Reviewed 7 years ago

    We have been using xMatters software now for 2 years. Having the ability to instantly contact available volunteers to resolve incoming rescues, has helped us to significantly improve our service to animals and the community. The support from the xMatters team has been fantastic, working with us to implement improvements and solve any issues as quickly as possible. We are planning a new integration project this year, which will further improve our rescue service and we look forward to working with the xMatters team to make it happen.

    Pros

    No pros were added to this review

    Cons

    No cons were added to this review

    Vendor response

    Dear Kyla. You can¿t see me but we¿re totally doing happy dances at our desks. Thanks for your review of xMatters. We¿re so glad you have had great experiences with our team. We hope to keep wow¿ing you with our products and our people. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features.

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