This is your compare tray

Apps you want to compare will be listed here. Launch a head to head comparison at any time.

xMatters Pricing, Features, Reviews and Alternatives

xMatters product overview

Price starts from

9

/user

Per month

What is xMatters?

xMatters is an actionable IT alerting platform that relays data between systems while engaging the right people to resolve incidents faster. xMatters automates and brings structure to communication so you can proactively prevent outages, resolve incidents, and keep the right people informed. xMatters brings your toolchain together to empower IT and Development enabling the connectivity among your solutions as well as the handoffs in your process.

Key benefits of using xMatters

  • xMatters functions fully on mobile and tablet devices, allowing users to manage incidents on the move.

  • xMatters offers effective two-way communications in an enterprise, automating and targeting communication to ensure a timely resolution to any business process or issue.

  • Users have access to xMatter’s drag-and-drop interaction designer, enabling users to create and customize interactions for any business scenario.

  • xMatters can direct messages to the right people using information from on-call schedules and skill sets, making sure the correct resolution team is engaged.

  • xMatters sends targeted notifications and alerts to ensure that users receive only relevant notifications, avoiding bombardment of irrelevant information.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    24/7 (Live rep)
    Email/Help Desk
    Phone Support
    Knowledge Base
    Chat

    Training options

    In Person
    Documentation
    Live Online
    Videos
    Webinars

    xMatters pricing information

    Value for money

    4.3

    /5

    136

    Starting from

    9

    /user

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    xMatters features

    Functionality

    4.4

    /5

    136

    Total features

    47

    4 categories

    Most valued features by users

    API
    Access Controls/Permissions
    Third Party Integrations
    Activity Dashboard
    Alerts/Notifications
    Reporting & Statistics
    Data Import/Export
    Real Time Monitoring

    xMatters users reviews

    Overall Rating

    4.5

    /5

    136

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.79/10
    Rating distribution

    5

    4

    3

    2

    1

    80

    50

    5

    1

    0

    Pros
    They have made good upgrades to the system to help fit our needs and hopefully benefit their other users.

    TV

    Tamra V.

    Customer and Tech support is excellent and Cust Relation Manager are very eager to help you. We are using xmatters for our critical Control M Alert function and so far our End Users are Happy.

    US

    Umesh S.

    I have had nothing but great communication, help, and training from the xMatters team. This software is excellent and easy to use.

    KJ

    Katy J.

    Cons
    As a user, I find the interface to be extremely confusing, even frustration. Even after I've figured out how to do something, next time I need to do it, I have to re-figure out how.

    MR

    Mark R.

    Integrations have been somewhat challenging and professional services disappointing in the time required to get things done.

    KW

    Ken W.

    The one area which didn't work well was the phone alerts where the combination of American and English 'voices' gave a disjointed feel to the message.

    RV

    Richard V.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    xMatters for alerting

    Reviewed 3 years ago
    Pros

    We use xMatters along with Jira to send out production pages to personal mobiles. Automated workflows, acknowledgements and escalations are great features.

    Cons

    The UI is not so intuitive especially for first time users.

    Vendor response

    Thanks for your review, Krishna. We're glad you're leveraging our integrations. Do check out our latest feature, Flow Designer (xmatters.com/flow-designer). It's visual interface makes automating incident management workflows even easier. Our UI is always in development. If you have changes you'd like to propose, visit our online community or send us a support ticket with your ideas so we can continue to improve. Thanks, Krishna!

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Vital tool for on-call support and gathering techs for troubleshooting conference calls

    Reviewed 5 years ago

    We use xMatters primarily as an extension to notifications coming from our ticketing system. We also use its form-based notifications to send out invitations to join a conference bridge for troubleshooting situations. The integration from the ticketing system to xMatters On Demand (their cloud solution) was made difficult by the lack of a true outbound API from our old ticketing system. Regardless,...

    Pros

    Flexibility in use, support is quick to respond, xMatters continues to add features through frequent updates to the instances

    Cons

    We had to rely 100% on having their techs write the integration between our ticketing system and xMatters, which makes us reliant on them for any corrections/updates. This is likely due to our ticketing system - I can't speak to all implementations. Also, there are some functions we used to have with the on-premise version that we don't have anymore in the cloud solution. This is not an insurmountable issue, but we did have to make some accommodations.

    Vendor response

    Hi Lee. Thanks very much for leaving an xMatters review on Capterra and for your positive comments. We are always looking at ways to improve our product for our customers and if there are specific features you are looking for please let your CSM know and we will review it internally. Our next quarterly release is coming soon and we look forward to sharing details on new enhancements especially with regards to integrations that should make it even easier for you to integrate with other tools that your organization leverages.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    xMatters is great!

    Reviewed 5 years ago

    xMatters is simple to use, efficient and effective! We began using xMatters for basic paging and messaging for specific departments and teams but have now evolved into automation and integration with a few of our essential tools like NewRelic, Nagios, and ServiceNow. We love the fact that how well xMatters has worked for us to the point we are looking into their BCM solution as well. We are more efficient, more informed, and have a much faster response time to incidents involving critical business elements. The staff is awesome! They are always on top of any questions or concerns we may have.

    Pros

    The ease of use is a plus for users who may not be familiar with this type of tool. It's easy to teach and well received.

    Cons

    The mobile app leaves something to be desired.

    Vendor response

    Hi Aaron. Thank you for taking the time to leave a review for xMatters. Reviews help us make better products and offer outstanding service. We are so excited to see how many systems you have integrated our xMatters solution with including: New Relic, Nagios, and ServiceNow. You¿ll be happy to hear that we will continue to build on our integration capabilities and make it even faster for you to integrate with systems in your toolchain. Our next release is coming out shortly, so stay tuned for the video highlighting some of those features. We are always looking to improve our product and mobile is a focus for us. If you have specific feedback on how we can improve it, please contact your CSM and they will track it.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Excellent level of Customer Service

    Reviewed 5 years ago

    The xMatters staff continuously offers us a high level of Customer Service. When I have contacted Rennie Chen or the Support Team (Kim Jue, Jason, Wong) I have always received excellent customer service. They diligently work with me to resolve any issues and answer any questions I might have. They also explain to me in detail the resolution for my issues. When I contact this team of professionals, I know any issues I'm experiencing will be resolved in a timely and efficient manner. I have enjoyed working with this team over the years.

    Pros

    User friendly

    Cons

    * No calendar available to clients listing future Updates and Maintenance. My organization is requesting that I submit a Change Request when any change(s) are made in Production. This has been a nightmare for me because sometimes I'm not aware of these Updates and Maintenance until they are being implemented. I realize these changes are usually seamless however my organization has requested that I submitted a CR in advance for all Updates and Maintenance. * Groups can not easily be exported from Non-Production to Production.

    Vendor response

    Dear Burdell. Thanks for your review of xMatters. We¿re so glad you have had great experiences with our team. We hope to keep wow¿ing you with our products and our people. If you subscribe to http://status.xmatters.com you can take a look at the status as well as information regarding upcoming releases. If you have any additional feedback on how we may improve this, please contact your CSM.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    xMatters Review

    Reviewed 5 years ago

    I feel the product does a great job and has been very reliable. The organization has been great as far as informing their customers on new features and functionality. Where I do feel they could use some work is on their licensing model. I feel it is complicated to figure out their pricing model and they should address this as well as the product is very pricing if you want to extend it for "limited use" within your organization.

    Pros

    Ease of use, reliability and the find/assign with escalation capabilities. Having one tool to notify and also be able to do scheduling for on-call rotations is a benefit.

    Cons

    Pricing is too high as well as the pricing model for purchasing licensing. It is based on business cases versus just something like we offer 3 types of licenses that do x, y, and z.

    Vendor response

    Hi Christina. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report.

    xMatters FAQs and common questions

    Q. What type of pricing plans does xMatters offer?

    xMatters has the following pricing plans:
    Starting from: $9.00/month
    Pricing model: Free, Subscription
    Free Trial: Available | (No Credit Card required)


    Q. Who are the typical users of xMatters?

    xMatters has the following typical customers:
    Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does xMatters support?

    xMatters supports the following languages:
    Chinese (Simplified), Chinese (Traditional), English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish


    Q. Does xMatters support mobile devices?

    xMatters supports the following devices:
    Android, iPad, iPhone


    Q. Does xMatters offer an API?

    Yes, xMatters has an API available for use.


    Q. What other apps does xMatters integrate with?

    xMatters integrates with the following applications:
    Salesforce Service Cloud, Kaseya BMS, Nagios XI, Jira, BigPanda, ManageEngine ServiceDesk Plus, Logz.io, Site24x7, Zapier, Network Performance Monitor, Cherwell Service Management, Pingdom, Fusion, Sumo Logic, Loggly, Twitter, Salesforce Sales Cloud, OneLogin, Okta, Slack, Kaseya VSA, AppDynamics, Zabbix, Cove Data Protection, JIRA Service Management, ServiceNow, Confluence, Take Control, ScienceLogic, OverOps, Google Maps, New Relic One, Zendesk


    Q. What level of support does xMatters offer?

    xMatters offers the following support options:
    FAQs/Forum, 24/7 (Live rep), Email/Help Desk, Phone Support, Knowledge Base, Chat

    Common xMatters comparisons

    xMatters logo
    AlertOps logo
    xMattersvsAlertOps
    xMatters logo
    BigPanda logo
    xMattersvsBigPanda
    xMatters logo
    Splunk On-Call logo
    xMattersvsSplunk On-Call
    xMatters logo
    OpsGenie logo
    xMattersvsOpsGenie
    xMatters logo
    PagerDuty logo
    xMattersvsPagerDuty

    Related categories