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Pulseway vs Remote Desktop Manager Comparison

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Overview

Category Leaders

Built directly for MSPs and internal IT teams, Pulseway delivers a powerful monitoring and management tool that gives you...

Remote Desktop Manager is an IT management software that helps businesses launch, run, and manage remote connections to virtual...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

20

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

199.99

/yryear
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

116

36

4

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

5

4

3

2

1

170

85

18

2

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

The scripting tools help me accomplish tasks effortlessly for tasks that are not built in to the system, which is rare. It is also a very versatile/customizable tool for monitoring and notifications.
Pulseway has THE best mobile RMM available, combined with their other services and add-on it makes for on of the best or the best MSP tools out there.
Good monitoring tools and automation of tasks, good combination of features overall. Especially like having the PSA integration.

Pros

The costumer support has always been good and there are plenty of resources online to help the first time users. Also great for IT support with helping you manage and fix issues on your computer.
I have really enjoyed being able to watch my problems be solved by someone miles and miles away. It's helpful to have an easy solution, and it's a great learning experience.
Remote Desktop Manager is great when giving or receiving help. The tools for highlighting and drawing is great.

Cons

Difficult to uninstall sometimes. I am having trouble uninstalling from one particular PC.
The file transfer for remote control sessions is horrible. You can't sort or manage files, you can't type a directory path, you can't send directories.
I do miss grouping capabilities when working with antivirus menu.

Cons

If change was a mistake you simply roll the change back via the history feature. I had someone delete 200+ entries by mistake and five minutes later they were back.
My only complaint with the software is that upon launch, my computer freezes up for a few seconds while the launch animation occurs. This has happened on a handful of different computers.
What i don't like is that sometimes it freezes, it makes logout itself. This makes me uncomfortable during working process.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review6 days ago

Key features

  • Total features160
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Administrative Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Anti Virus
  • Application Management
  • Approval Process Control
  • Asset Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Authentication
  • Automated Scheduling
  • Automatic Backup
  • Automatic Patch Deployment
  • Automatic Scans
  • Availability Testing
  • Bandwidth Monitoring
  • Baseline Manager
  • Billing & Invoicing
  • CPU Monitoring
  • CRM
  • Capacity Management
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Credential Management
  • Cross Reference System
  • Customizable Branding
  • Customizable Reports
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Capture and Transfer
  • Data Extraction
  • Data Import/Export
  • Data Migration
  • Data Storage Management
  • Data Synchronization
  • Data Visualization
  • Database Conversion
  • Database Support
  • Deployment Management
  • Desktop Virtualization
  • Device Auto Discovery
  • Diagnostic Testing
  • Diagnostic Tools
  • Disaster Recovery
  • Drag & Drop
  • Email Alerts
  • Email Monitoring
  • Endpoint Management
  • Endpoint Protection
  • Event Logs
  • Event Tracking
  • File Management
  • File Sharing
  • File Transfer
  • For MSPs
  • HIPAA Compliant
  • Help Desk Management
  • IP Address Monitoring
  • IT Asset Management
  • IT Asset Tracking
  • IT Cost Management
  • IT Reporting
  • Import/Export Data
  • Incident Management
  • Internet Usage Monitoring
  • Inventory Management
  • Inventory Tracking
  • Issue Auditing
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Mail Server Monitoring
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Mobile Device Management
  • Mobile Network Troubleshooting
  • Monitoring
  • Multi-Channel Communication
  • Multi-Platform
  • Multi-User Collaboration
  • Multiple Monitor Access
  • Multiple User Accounts
  • Network Analysis
  • Network Monitoring
  • Network Resource Management
  • Network Wide Management
  • Password Management
  • Patch Management
  • Patch Prioritization
  • Patch Testing
  • Performance Analysis
  • Performance Management
  • Performance Metrics
  • Policy Management
  • Print Management
  • Process Control
  • Process/Workflow Automation
  • Project Management
  • Purchasing & Receiving
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Alerts
  • Real-time Updates
  • Remediation Management
  • Remote Access & Monitoring
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Printing
  • Remote Update / Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Management
  • Risk Alerts
  • Role-Based Permissions
  • Scheduling
  • Screen Sharing
  • Secure Data Storage
  • Secure Login
  • Self Service Portal
  • Server Monitoring
  • Service Level Agreement (SLA) Management
  • Session Transfer
  • Simple Network Management Protocol (SNMP)
  • Single Sign On
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Tagging
  • Task Management
  • Task Scheduling
  • Third Party Integrations
  • Threshold Alerts
  • Trace individual transactions
  • Troubleshooting
  • Two-Factor Authentication
  • Unattended Access
  • Uptime Reporting
  • Usage Tracking/Analytics
  • User Defined Attributes
  • User Management
  • Version Control
  • Virtual Machine Monitoring
  • Vulnerability Scanning
  • Web Traffic Reporting
  • Widgets
  • Workflow Management
  • Total features48
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Administrative Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Anti Virus
  • Application Management
  • Approval Process Control
  • Asset Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Authentication
  • Automated Scheduling
  • Automatic Backup
  • Automatic Patch Deployment
  • Automatic Scans
  • Availability Testing
  • Bandwidth Monitoring
  • Baseline Manager
  • Billing & Invoicing
  • CPU Monitoring
  • CRM
  • Capacity Management
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Credential Management
  • Cross Reference System
  • Customizable Branding
  • Customizable Reports
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Capture and Transfer
  • Data Extraction
  • Data Import/Export
  • Data Migration
  • Data Storage Management
  • Data Synchronization
  • Data Visualization
  • Database Conversion
  • Database Support
  • Deployment Management
  • Desktop Virtualization
  • Device Auto Discovery
  • Diagnostic Testing
  • Diagnostic Tools
  • Disaster Recovery
  • Drag & Drop
  • Email Alerts
  • Email Monitoring
  • Endpoint Management
  • Endpoint Protection
  • Event Logs
  • Event Tracking
  • File Management
  • File Sharing
  • File Transfer
  • For MSPs
  • HIPAA Compliant
  • Help Desk Management
  • IP Address Monitoring
  • IT Asset Management
  • IT Asset Tracking
  • IT Cost Management
  • IT Reporting
  • Import/Export Data
  • Incident Management
  • Internet Usage Monitoring
  • Inventory Management
  • Inventory Tracking
  • Issue Auditing
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Mail Server Monitoring
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Mobile Device Management
  • Mobile Network Troubleshooting
  • Monitoring
  • Multi-Channel Communication
  • Multi-Platform
  • Multi-User Collaboration
  • Multiple Monitor Access
  • Multiple User Accounts
  • Network Analysis
  • Network Monitoring
  • Network Resource Management
  • Network Wide Management
  • Password Management
  • Patch Management
  • Patch Prioritization
  • Patch Testing
  • Performance Analysis
  • Performance Management
  • Performance Metrics
  • Policy Management
  • Print Management
  • Process Control
  • Process/Workflow Automation
  • Project Management
  • Purchasing & Receiving
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Alerts
  • Real-time Updates
  • Remediation Management
  • Remote Access & Monitoring
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Printing
  • Remote Update / Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Management
  • Risk Alerts
  • Role-Based Permissions
  • Scheduling
  • Screen Sharing
  • Secure Data Storage
  • Secure Login
  • Self Service Portal
  • Server Monitoring
  • Service Level Agreement (SLA) Management
  • Session Transfer
  • Simple Network Management Protocol (SNMP)
  • Single Sign On
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Tagging
  • Task Management
  • Task Scheduling
  • Third Party Integrations
  • Threshold Alerts
  • Trace individual transactions
  • Troubleshooting
  • Two-Factor Authentication
  • Unattended Access
  • Uptime Reporting
  • Usage Tracking/Analytics
  • User Defined Attributes
  • User Management
  • Version Control
  • Virtual Machine Monitoring
  • Vulnerability Scanning
  • Web Traffic Reporting
  • Widgets
  • Workflow Management

Integrations

  • Total integrations18
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations9
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Pulseway vs. Remote Desktop Manager

See how Pulseway and Remote Desktop Manager stack up against each other by comparing features, pricing, ratings, integrations, security & more.