SapphireIMS - 2026 Pricing, Features, Reviews & Alternatives

SapphireIMS is a cloud-based and on-premise IT service management suite designed to help businesses manage operations across service desks, asset lifecycles, compliance and inventory control, IT automation, and more. It includes a business service manager (BSM), which lets IT departments proactively monitor the health and availability status of services and infrastructure including servers, databases, network devices, domain controllers, and virtual machines. The BSM application also maintains an hourly event log for every device and automatically initiates corrective actions, in case a fault is found in defined parameters.

SapphireIMS's inventory and compliance manager allows administrators to control visibility across IT assets, ensure compliance of software or hardware inventory licenses, discover devices in the network using agentless or agent-based discovery methods, and organize assets in a hierarchical structure for analysis at various procurement levels. Businesses can use the service automation manager to automate recurring tasks, such as routine maintenance, employee onboarding or offboarding, policy enforcement, periodic scans, patch deployment, and more. It also offers an asset management suite, which lets IT professionals streamline the entire lifecycle of IT as well as non-IT assets, from procurement and registration in CMDB to retirement registration in accordance with business workflows.

SapphireIMS's ITIL-certified service desk improves service delivery by allowing clients to log incidents through a self-service portal, telephone, email, or SMS and categorize tickets based on various factors to route to appropriate sources. Other features include problem management, financial reporting, mobile helpdesk, customizable workflows, service catalog management, contract management, barcoding, and more.