ScaleGrid Reviews

The ease of use was fantastic! The dev ops that goes into setting up scalable and redundant MongoDB clusters in Microsoft Azure is fairly daunting, but ScaleGrid automates 95% of that! They also make it very easy to switch from Azure to AWS, an initiative of ours which is currently underway. We are also currently implementing a sharding solution for improved horizontal scalability and ScaleGrid has made that process much easier to manage as well.

There is not much to not like about ScaleGrid. My biggest complaint is the lack of multi user account with groups and access controls, this forces us to use a single login to manage our ScaleGrid instances, which is not ideal. I think the monitoring metrics are in a pretty good place now but could be improved to be more on par with what you get from a more mature platform like AWS RDS for example.

Although I could have spun up yet another database in Azure or AWS, I found during the proof of concept stage that even though it is an Azure or AWS solution that ScaleGrid is managing, the throughput and reliability is much higher. In fact, it is because ScaleGrid effectively manage the instance for us that I decided to let them take the hassle.

It is slightly more expensive than going direct but the value add of being fully managed and pre-configured was worth the additional spend.

I'm using MongoDB and it's easy to spin up a database, though it takes about 20 minutes to complete the set up. Backup services etc seems ideal, with different frequency settings. Automatic replica and sharded cluster set ups (though I've never tried).

Expensive, just expensive. Slow - Spinning up server takes a long time (20-30 minutes). Updating takes a long time. Migration also takes a long time. They claimed they use encryption at rest, while that is only available in MongoDB Enterprise version. They are not using enterprise version.

Thanks for sharing your experience! Regarding setup, it takes 15-20 mins to spin up a cluster as we create dedicated machines from scratch, saving users 3x the time through automation. Updates/migrations do take time, as these are performed so there is no downtime. We perform encryption at rest using OS encryption based on LUKS - so you don't need MongoDB enterprise for it. DigitalOcean as a service...

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We previously used mlab for our hosted MongoDB needs, but they shut down. Out of all competitors ScaleGrid stood out to us because of their fair pricing and simple setup.

We would have liked to have our test/staging environment on a different cluster. This would double our costs though. Mlab offered free environments for testing. They had very small data allowance, but it was perfect for us. We now had to opt into having our test database live on the same cluster. It's okay, but that could be improved. Accessing backups is also cumbersome. Often I just need to look up something that for instance got deleted by accident. These are small issues and definitely not a deal breaker.

Setup a production Mongo database in less than a few hours. I had a few questions for the support team and they were quick to respond.

It wasn't clear to me about which nodes I should setup the replica set. Support helped me with this.

The dashboard is great for tracking, and although the functionality around accessing the db via the console is limited, it does the job we need it to. Alerts definitely help. Customer service is my best part, the team is great, always responds to our messages and queries and sometimes are already investigating issues they picked up before us. great job!

Console often gets stuck loading, i need to reboot and then everything is fine. when building a DB, it would be fantastic to be able to choose an IOPS level with the package. The team has been very helpful with us, helping us upscale our drives to allow for more IOPS when we do not need any more storage space.

The "Bring your Own Cloud" is pretty intuitive and the very strong (90%+) start-up discounts make it a no-brainer if you go that route; the interface makes it easier to manage deployments when they're supported. Fast and friendly customer service - well above average for sure!

- Not so much a con, but Postgres (which we were told was to be in beta a while ago) still doesn't seem to be an option yet. This was something we hoped to use ScaleGrid for. - Again, less of a con and more of a remark: Bring your Cloud is great (if you have the credits and plan to rely on that cloud), but - as is usually the case with these things - it could use faster versioning (though this is often tied to the upstream cloud though, so I wouldn't put too much emphasis on it).

I went from a great service from a famous competitor, but too expensive compared to using it for a project and decided to give this software a try. It allows the creation of many database versions on different cloud services and I must admit that at a low price you have an excellent result.

I use the DB on linode instance and it would be nice to have pointing in time backup.

It is extremely reliable. We serve a few million API a month and guarantee 99% uptime to our clients. Scalegrid makes this statistic attainable.

Few more performances metrics would be helpfulness.

Ease of use, hassle free. The support team is also very responsive with questions from our engineering team.

Nothing to be complained about at the moment, it's a fully hosted solution so we don't have to worry about anything.

I've been a fan of PostgreSQL for many years, and when we determined that it was an excellent choice for our start up in healthcare informatics, pharmacovigilance and drug safety, we next had to choose a cloud hosting platform to get it up and running ASAP. We started by looking into the major DaaS cloud hosts and could certainly have gone directly with AWS, GCP or Azure (among others), but all of...

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The management console is OK. Nothing terrible, but some richer controls would be nice, bringing in, perhaps, the functionality that's available in tools like PGAdmin, and making it easier to see / administer all the user roles and their permissions from the console. Many years ago, I was spoiled by the GUI admin tools that MS SQL Server provides -- I'd love to see that built in for PostgreSQL, but it simply doesn't exist. If a host like ScaleGrid could add this in as their own management layer, it would be compelling. But the lack of this really isn't an issue, and not a big downside for me.

It was easy to deploy, doesn't force me to upgrade other dependent environments.

It's more than double the price for small start-ups then what mLab offered. There was a comparable shared cluster subscription, but it seems like they stopped offering it as soon as mLab users were forced to move elsewhere due to an acquisition from MangoDB (Atlas).

ScaleGrid is easy to use and helps take the complexity out of running and maintaining a resilient MongoDB cluster. We like the ability to Bring [Y]Our Own Cloud because we want to keep as much control over our data as possible such as in which jurisdiction it is stored, and how it is secured. The fact that we can use our own cloud account and private subnets in multiple Availability Zones increases the security and resilience of our database operations. Security features such as access controls, data at rest encryption and data in transit encryption are easy to enable. Operational duties like backup are easy to setup and tailor to suit. We also expect that leveraging ScaleGrid will help manage the performance, maintenance and growth/scaling of our database operations into the future.

We'd like ScaleGrid to think about making its management system available in [Y]Our Own Cloud so that the agents don't have a need to connect and report externally. We don't need it now, but we expect we may need in the future.

I've been using this service for over 3 years and never had any issue with it. The service is super solid and has saved me a lot of time when managing and setting up Mongo databases. I originally started using this services for dev work but I quickly made the transition to also run my production workload. The services makes it super simple to get up and running in a few minutes. They abstract...

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Very little is not to like. At times features can be a little buried in the software. However, I was on the service since the start and they have always made things better with time.

Easy to get started and set up. Decent reporting and monitoring.

We've had two complete outages for MySQL over the 18 months we've been running on ScaleGrid. Each time is the same - the database stops responding, then eventually is flagged as Failed in the SG dashboard. The second outage was a cluster intended to provide higher availability - didn't work. Support has met their SLA (1 hour ) however it's frustrating sitting idle when your production database is down. Also, there seems to be no way of accessing a backup other than restoring it to a new cluster and then dumping that manually. Ugh.

Easy to use web console. Flexible security options. Responsive support team. That combination of pros really made it easy to roll out the product in our test, stage, and production environments. Once it was rolled out, on-going administration with just as easy.

Web console is limited to a single user account. We have been told multiple accounts is in the development schedule.

Software delivers what I need, and the support is prompt and professional. The service runs very stable, and whenever there was an issue or I needed support, I was promptly given it.

There is nothing I don't like about the product. I can only recommend it and we are absolutely happy with all aspects of the service.

Scalegrid has always been there to support any needs we have and the software just works. We have several collections with millions of records and there is never an issue.

There is nothing I would change about this product. It is great. The UI/UX is done well and the site is always performant.

As a startup, we use Redis, Mongodb and Mysql extensively in our projects but we do not have dedicated resources for database administration. Scalegrid allows us to focus on developing features that align with our business priorities, rather than the mundane system admin work. We can centrally monitor all our databases in one console and better yet, have all of them hosted on our own AWS account.

Companies like ours outsource to a managed solution because we don't have the necessary resources and skills to manage these databases professionally. It would be help to add more expert advise and best practice and knowledge sharing throughout the console to guide us to the best practice management. For example, what should we be worried about, key metrics and why is that important. An AI bot in the console would be nice.

Very easy to set up and SSL was simple to add. We have had no unexpected outages with ScaleGrid and the price point is perfect for our company.

ScaleGrid satisfies everything that we currently require from a MongoDB host. I have not come across anything that I dislike yet.

Easy to setup and administer. Has support for multiple clouds, and Azure in particular which is difficult to find among competitors. Supports encryption at rest.

Lots of connectivity issues that their technical support have been unable to determine the root cause of.

BYOC, easy accessible GUI, Reports to filter out slow and un-indexed queries. Built in alert rules are more than enough to notify any issues. quick response from support.

Weekly digest email of performance hits, improvements and how we can remediate would be much useful for production databases. can reduce the cost.

Scalegrid is one of the few hosting providers we found that allowed us to deploy MongoDB instances in our own AWS cloud. The Scalegrid console provides many useful tools that help to simplify our database management, including scheduled backups and slow query analysis. Deploying a new MongoDB cluster is easy and their support team is quick to respond to issues.

Certain tasks, such as scaling down a cluster, cannot be performed from the Scalegrid console and must be done by contacting their support team.

So easy to use connect and deploy a database with many different cloud providers.

Mongodb Version limited. Does not allow VPC (private network) with Digital Ocean. Query analysis tools look ugly and are not responsive at all. They does not help so much. Should check what other companies offer, like MongoAtlas. You are not allowed to "Downgrade" a mongodb replica, you need to start another one (u will be billed by that) and migrate from A to B, instead of ScaleGrid downgrade it and resize.

Instant setup, fast scale ups, Redis sentinel single endpoint, high uptime (haven't experienced any down time since I started using Scalegrid). The pricing is most important to me, I'm really happy.

Not accepting PayPal or iDeal as payment method, just anything besides credit card. Not possible to scale down Redis deployments, for example the RAM.