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ServiceNow vs Datadog Comparison (2026)
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Good recommendations?
ServiceNow
4.5
(362)5
200
4
139
3
18
2
2
1
3
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Datadog
4.6
(371)5
229
4
129
3
10
2
2
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate & manage numerous IT enterprise services. ServiceNow can be used for cloud & virtualization lifecycle management, change orchestration, infrastructure discovery & IT governance.
Use Datadog's real-time, customizable, interactive dashboards with high-res graphical metrics to monitor your servers, applications, tools and web services.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.5
362
5
4
3
2
1
200
139
18
2
3
- Value for money
- Ease of use
- Features
- Customer support
78%
would recommend this app4.6
371
5
4
3
2
1
229
129
10
2
1
- Value for money
- Ease of use
- Features
- Customer support
79%
would recommend this appPros
“Its ability to centralize and automate workflows—everything from IT support tickets to HR and operations—making processes faster, more organized, and easier to manage in one platform.”
MW
Melinda W.
Owner
“ServiceNow provides strong workflow automation, customizable modules, and clear reporting, and its Change Management features make it easy to track, approve, and control changes consistently.”
Jared S.
Software Developer and Consultant
“ServiceNow also helps organizations maintain better security practices through access controls, monitoring, and detailed records.”
EV
Edwin V.
Dev Manager
Pros
“Only a few minutes are required to setup the monitoring agents and we have pre-built integrations for cloud infrastructure that help our IT team to save a lot of manual configuration time.”
EA
Elizabeth A.
Systems Adninistrator
“It replaced stitching together separate metrics, logs, and tracing tools with one correlated platform, which shortened incident resolution and gave the team much better visibility into production.”
Kaynan S.
Software Engineer
“Log searching andd data analysis are the strongpoints of Datadog - you can take an insane amount of data, and distill it quickly.”
DL
Drew L.
SR SYS Admin
Cons
“What I don’t like or like the least about service now is the interface is a bit complicated if you are not that technical especially the CSM or customer service management interface but other than that, everything is cool”
Gerrol C.
Client Operations Supervisor
“Whilst using ServiceNow, I do have connectivity issues occasionally where, I receive messages stating the conversation has timed out.”
Tom E.
Senior Frontend Developer
“It lacks support for more native processes (like templates for common processes) so you can minimize custom code.”
Sofia B.
Senior Test Engineer
Cons
“Pricing is the big drawback: costs can climb quickly and unpredictably as you add hosts, custom metrics, and log ingestion, so you have to actively manage what you send.”
Kaynan S.
Software Engineer
“The sheer volume of features can also feel overwhelming at first, making it hard to know where to start without proper onboarding or documentation.”
RV
Rakhi V.
QA Lead
“The consequences can include loss of information (due to the developer interpreting the stakeholder's need / wish differently) or confusion (the developer having a tech focused mindset and language while the stakeholders do not)”
JS
Jory S.
Frontend architect
- Vendor responds to reviews
- Last review5 days ago
- Vendor responds to reviews
- Last review2 days ago
Key features
- Total features78
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Anomaly Detection
- Application Management
- Application Security
- Application-Level Analysis
- Approval Process Control
- Archiving & Retention
- Asset Lifecycle Management
- Asset Tracking
- Audit Management
- Audit Trail
- Automated Discovery
- Automated Routing
- Availability Management
- Availability Testing
- Baseline Manager
- Bottleneck Identification
- CPU Monitoring
- CRM
- Capacity Analytics
- Capacity Management
- Capacity Planning
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Cloud Application Security
- Collaboration Tools
- Commenting/Notes
- Communications Management
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Container Monitoring
- Content Management
- Continuous Deployment
- Continuous Integration
- Continuous Monitoring
- Contract/License Management
- Correlation Analysis
- Cost Management
- Cost Tracking
- Customizable Branding
- Customizable Dashboard
- Customizable Reports
- Customization
- Dashboard
- Dashboard Creation
- Data Aggregation
- Data Analysis Tools
- Data Classification
- Data Cleansing
- Data Collection
- Data Connectors
- Data Discovery
- Data Import/Export
- Data Mapping
- Data Migration
- Data Storage Management
- Data Transformation
- Data Visualization
- Database Monitoring
- Debugging
- Dependency Tracking
- Device Auto Discovery
- Diagnostic Tools
- Disaster Recovery
- Drag & Drop
- Email Alerts
- Email Management
- Email Monitoring
- Employee Management
- Event Analysis
- Event Logs
- Event Tracking
- FTP Monitoring
- Financial Management
- For Websites
- For eCommerce
- Graphical User Interface
- HIPAA Compliant
- HR Management
- High Volume Processing
- Historical Trend Analysis
- IT Asset Management
- IT Asset Tracking
- IT Cost Management
- IT Incident Management
- IT Monitoring
- IT Reporting
- Impact Management
- Incident Management
- Incident Reporting
- Indexing
- Integrated Business Operations
- Integrated Development Environment
- Interaction Tracking
- Inventory Management
- Investigation Management
- Issue Auditing
- Issue Management
- Issue Tracking
- KPI Monitoring
- Knowledge Base Management
- Knowledge Management
- License Management
- Lifecycle Management
- Log Access
- Log Analysis
- Log Collection
- Log Management
- Log Parsing
- Log Rotation
- Machine Learning
- Macros/Templated Responses
- Mobile App
- Mobile Network Troubleshooting
- Monitoring
- Move & Copy
- Multi-Cloud Management
- Multi-Language
- Multi-User Collaboration
- Multiple Data Sources
- Natural Language Processing
- Network Analysis
- Network Monitoring
- Network Provisioning
- Network Resource Management
- PCI Compliance
- Parameterized Testing
- Pattern Detection and Recognition
- Performance Analysis
- Performance Management
- Performance Metrics
- Performance Monitoring
- Policy Management
- Predictive Analytics
- Prioritization
- Problem Area Alerts
- Problem Management
- Profiling
- Project Management
- Query Analysis
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Alerts
- Relationship Mapping
- Release Management
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requirements-Based Testing
- Resource Management
- Resource Optimization
- Risk Alerts
- Root Cause Analysis
- SSL Security
- Scheduled/Automated Reports
- Search/Filter
- Security Management
- Self Service Portal
- Server Logs
- Server Monitoring
- Service Catalog
- Service Level Agreement (SLA) Management
- Single Page View
- Single Sign On
- Statistical Analysis
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Third-Party Integrations
- Threat Intelligence
- Threat Response
- Threshold Alerts
- Ticket Management
- Transaction Monitoring
- Trend Analysis
- Troubleshooting
- Troubleshooting Reports
- Uptime Reporting
- User Management
- Version Control
- Virtual Machine Monitoring
- Visual Analytics
- Vulnerability Scanning
- Web Traffic Reporting
- Web-Application Security
- Website Analytics
- Workflow Automation
- Workflow Management
- Total features160
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Anomaly Detection
- Application Management
- Application Security
- Application-Level Analysis
- Approval Process Control
- Archiving & Retention
- Asset Lifecycle Management
- Asset Tracking
- Audit Management
- Audit Trail
- Automated Discovery
- Automated Routing
- Availability Management
- Availability Testing
- Baseline Manager
- Bottleneck Identification
- CPU Monitoring
- CRM
- Capacity Analytics
- Capacity Management
- Capacity Planning
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Cloud Application Security
- Collaboration Tools
- Commenting/Notes
- Communications Management
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Container Monitoring
- Content Management
- Continuous Deployment
- Continuous Integration
- Continuous Monitoring
- Contract/License Management
- Correlation Analysis
- Cost Management
- Cost Tracking
- Customizable Branding
- Customizable Dashboard
- Customizable Reports
- Customization
- Dashboard
- Dashboard Creation
- Data Aggregation
- Data Analysis Tools
- Data Classification
- Data Cleansing
- Data Collection
- Data Connectors
- Data Discovery
- Data Import/Export
- Data Mapping
- Data Migration
- Data Storage Management
- Data Transformation
- Data Visualization
- Database Monitoring
- Debugging
- Dependency Tracking
- Device Auto Discovery
- Diagnostic Tools
- Disaster Recovery
- Drag & Drop
- Email Alerts
- Email Management
- Email Monitoring
- Employee Management
- Event Analysis
- Event Logs
- Event Tracking
- FTP Monitoring
- Financial Management
- For Websites
- For eCommerce
- Graphical User Interface
- HIPAA Compliant
- HR Management
- High Volume Processing
- Historical Trend Analysis
- IT Asset Management
- IT Asset Tracking
- IT Cost Management
- IT Incident Management
- IT Monitoring
- IT Reporting
- Impact Management
- Incident Management
- Incident Reporting
- Indexing
- Integrated Business Operations
- Integrated Development Environment
- Interaction Tracking
- Inventory Management
- Investigation Management
- Issue Auditing
- Issue Management
- Issue Tracking
- KPI Monitoring
- Knowledge Base Management
- Knowledge Management
- License Management
- Lifecycle Management
- Log Access
- Log Analysis
- Log Collection
- Log Management
- Log Parsing
- Log Rotation
- Machine Learning
- Macros/Templated Responses
- Mobile App
- Mobile Network Troubleshooting
- Monitoring
- Move & Copy
- Multi-Cloud Management
- Multi-Language
- Multi-User Collaboration
- Multiple Data Sources
- Natural Language Processing
- Network Analysis
- Network Monitoring
- Network Provisioning
- Network Resource Management
- PCI Compliance
- Parameterized Testing
- Pattern Detection and Recognition
- Performance Analysis
- Performance Management
- Performance Metrics
- Performance Monitoring
- Policy Management
- Predictive Analytics
- Prioritization
- Problem Area Alerts
- Problem Management
- Profiling
- Project Management
- Query Analysis
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Alerts
- Relationship Mapping
- Release Management
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requirements-Based Testing
- Resource Management
- Resource Optimization
- Risk Alerts
- Root Cause Analysis
- SSL Security
- Scheduled/Automated Reports
- Search/Filter
- Security Management
- Self Service Portal
- Server Logs
- Server Monitoring
- Service Catalog
- Service Level Agreement (SLA) Management
- Single Page View
- Single Sign On
- Statistical Analysis
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Third-Party Integrations
- Threat Intelligence
- Threat Response
- Threshold Alerts
- Ticket Management
- Transaction Monitoring
- Trend Analysis
- Troubleshooting
- Troubleshooting Reports
- Uptime Reporting
- User Management
- Version Control
- Virtual Machine Monitoring
- Visual Analytics
- Vulnerability Scanning
- Web Traffic Reporting
- Web-Application Security
- Website Analytics
- Workflow Automation
- Workflow Management
Integrations
- Total integrations77
- 3CLogic
- AWS Lambda
- AlertOps
- Amazon EC2
- Apiiro
- Apizee
- Apptio Platform
- Aria Platform
- BeyondTrust Remote Support
- BigID
- Bitbucket
- Bright Pattern
- Checkmarx
- Claude
- Coda
- Cofense PhishMe
- CrowdStrike
- Cursor
- DeepL Pro
- DomainTools
- Dynatrace
- Expertflow Contact Center
- Fairmarkit
- Five9
- GitHub
- Google Cloud Storage
- IBM Instana
- IFTTT
- Infocert Sign
- Iru
- JIRA Service Management
- Jira
- Lacework
- Linear
- LogMeIn Rescue
- LogMeIn Resolve
- LogicMonitor
- ManageEngine Endpoint Central
- ManageEngine Remote Access Plus
- Metrikus
- Microsoft 365
- Microsoft Entra ID
- Microsoft SharePoint
- Microsoft Teams
- NetBrain
- Netskope Active Platform
- New Relic
- NinjaOne
- Nomus
- Norma by Quality Clouds
- NuView
- ODBC Driver for ServiceNow
- ONEiO
- Okta
- OpsRamp
- PagerDuty
- Pentaho
- Ping Identity
- Qualys Cloud Platform
- Rippling
- Rootly
- Rubrik
- SAP S/4HANA Cloud
- SailPoint
- Salesforce Marketing Cloud
- ScienceLogic
- Secureworks
- ServiceNow IT Operations Management
- Silverfort
- Slack
- Smartling
- Snyk
- Splunk Enterprise
- Squadcast
- SyMetric
- Tableau
- TeamViewer DEX
- TeamViewer Frontline
- TeamViewer ONE
- Teramind
- Terraform
- The Anomali Platform
- VBrick
- VMware Aria
- Vectra AI Platform
- Webex Suite
- Whispir
- Workato
- Zapier
- strongDM
- xMatters
- Total integrations16
- 3CLogic
- AWS Lambda
- AlertOps
- Amazon EC2
- Apiiro
- Apizee
- Apptio Platform
- Aria Platform
- BeyondTrust Remote Support
- BigID
- Bitbucket
- Bright Pattern
- Checkmarx
- Claude
- Coda
- Cofense PhishMe
- CrowdStrike
- Cursor
- DeepL Pro
- DomainTools
- Dynatrace
- Expertflow Contact Center
- Fairmarkit
- Five9
- GitHub
- Google Cloud Storage
- IBM Instana
- IFTTT
- Infocert Sign
- Iru
- JIRA Service Management
- Jira
- Lacework
- Linear
- LogMeIn Rescue
- LogMeIn Resolve
- LogicMonitor
- ManageEngine Endpoint Central
- ManageEngine Remote Access Plus
- Metrikus
- Microsoft 365
- Microsoft Entra ID
- Microsoft SharePoint
- Microsoft Teams
- NetBrain
- Netskope Active Platform
- New Relic
- NinjaOne
- Nomus
- Norma by Quality Clouds
- NuView
- ODBC Driver for ServiceNow
- ONEiO
- Okta
- OpsRamp
- PagerDuty
- Pentaho
- Ping Identity
- Qualys Cloud Platform
- Rippling
- Rootly
- Rubrik
- SAP S/4HANA Cloud
- SailPoint
- Salesforce Marketing Cloud
- ScienceLogic
- Secureworks
- ServiceNow IT Operations Management
- Silverfort
- Slack
- Smartling
- Snyk
- Splunk Enterprise
- Squadcast
- SyMetric
- Tableau
- TeamViewer DEX
- TeamViewer Frontline
- TeamViewer ONE
- Teramind
- Terraform
- The Anomali Platform
- VBrick
- VMware Aria
- Vectra AI Platform
- Webex Suite
- Whispir
- Workato
- Zapier
- strongDM
- xMatters
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