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ServiceNow vs BMC Helix ITSM Comparison (2026)

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ServiceNow

BMC Helix ITSM

Overview

ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate & manage numerous IT enterprise services. ServiceNow can be used for cloud & virtualization lifecycle management, change orchestration, infrastructure discovery & IT governance.

BMC Helix ITSM is an IT asset management software that helps businesses manage incidents, create data visualizations, broker releases, and more from within a unified platform. It enables staff members to set up workflow automation to manage the creation, approval, and implementation of multiple change requests.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

No videos yet

Pricing

Starting from

100

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.5

362

200

139

Value for money

Ease of use

Features

Customer support

78%

would recommend this app

4.1

116

Value for money

Ease of use

Features

Customer support

57%

would recommend this app

Pros

“Its ability to centralize and automate workflows—everything from IT support tickets to HR and operations—making processes faster, more organized, and easier to manage in one platform.”

Melinda W.

Owner

“The platform helps teams improve efficiency by automating approvals, routing requests, and managing incidents in a structured way.”

Edwin V.

Dev Manager

“Regular patches and platform updates show that the product continues to evolve. While the learning curve and cost can be challenging, the long-term benefits in productivity, visibility, and process improvement make ServiceNow a valuable enterprise platform.”

Edwin V.

Dev Manager

Pros

“The software has auto refresh feature where the view is automatically refreshed with new tickets.”

Aishwarya T.

Salesforce Consultant

“We can see all the updated and logs very smoothly and can pull reports of the data.”

Pankaj K.

NOC

“Not to mention that all of this isn’t just flat text, you actually get visual maps of the infrastructure and all the relationships, models and services. And it doesn’t stop there you can even view this through digital Workplace on actual maps.”

Marie J.

Services Architect

Cons

“Certain processes may involve multiple steps or screens, which can make simple requests feel less efficient.”

Fernando G.

Talent Acquisition

“What I don’t like or like the least about service now is the interface is a bit complicated if you are not that technical especially the CSM or customer service management interface but other than that, everything is cool”