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Spiceworks Cloud Help Desk vs Remote Monitoring and Management Comparison (2026)
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Good recommendations?
Spiceworks Cloud Help Desk
4.4
(586)5
301
4
220
3
50
2
13
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Remote Monitoring and Management
4.5
(461)5
292
4
139
3
18
2
9
1
3
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Keep track of everything that’s happening on your network – from when a user installs a piece of software they shouldn’t have, to when your printer’s toner level gets low! Spiceworks lets you monitor and receive alerts on all the network happenings you care about most!
Atera’s all-in-one RMM platform provides IT professionals with various integrated solutions that help them get access, visibility, a...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.4
586
5
4
3
2
1
301
220
50
13
2
- Value for money
- Ease of use
- Features
- Customer support
77%
would recommend this app4.5
461
5
4
3
2
1
292
139
18
9
3
- Value for money
- Ease of use
- Features
- Customer support
88%
would recommend this appPros
“Students are able to follow the entire life-cycle of an IT related situation including tickte submission, documentation, progress, reporting and resoltion.”
RS
Raul S.
Professor
“Spiceworks Cloud Help Desk gives us value for money because it enhances team collaboration and provides accurate features.”
PT
Piergiorgio T.
Project Manager
“We were able to customize the ticket categories to fit our business and on the few times there was a problem it was resolved in an efficient manner.”
DA
Donna A.
IT Systems Manager
Pros
“The ticketing and monitoring features are useful for keeping issues organized, while patch management helps reduce the amount of manual follow-up needed.”
SB
Stacie B.
Assistant Controller
“It gives developers, product teams, and managers a shared view of progress without relying on constant status meetings. Once the projects are structured properly, it makes priorities and dependencies much easier to follow.”
VF
Vincenza F.
Software Engineer
“With everything such as monitoring, remote control, patching, and ticketing in one product, I don’t need to switch between applications unnecessarily.”
TS
Teerasak S.
Integration Service Operation
Cons
“There is one bug happens sometimes when I try to reply a customer inside the ticket.”
NY
Naz Y.
Technology Integration and Support Specialist
“I know that the ads are a necessity, and that a paid subscription could fix the ads, but we do not pay, and they sometimes get annoying.”
JF
Juan F.
CIO
“There also have been some access issues in the past.”
JR
Jerren R.
Payroll Clerk
Cons
“Customer support can be slow and unresponsive on complex tickets, while the platform suffers from occasional dashboard lag, connection drops, and noisy false alerts.”
Sushant T.
Staff Engineer
“There are times when the number of alerts can be a little overwhelming, especially when several devices have issues at the same time.”
Varshini B.
cyber security specialist
“The biggest issue for us was that the product didn’t fully live up to how it’s marketed.”
BR
Bradley R.
IT Director
- Vendor responds to reviews
- Last review3 months ago
- Vendor responds to reviews
- Last reviewa month ago
Key features
- Total features62
- 360-Degree Network Visibility
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Access Management
- Active Directory
- Activity Dashboard
- Adaptive Learning
- Adaptive Responses
- Administration Console
- Alerting
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Annotations
- Anomaly Detection
- Application Deployment
- Application Management
- Asset Discovery
- Asset Management
- Asset Policy Management
- Asset Tracking
- Assignment Management
- Attachments/Screencasts
- Automate Ticket Routing
- Automated Responses
- Automated Routing
- Automated Tasks Routing
- Automated Ticket Creation
- Automated response
- Automation
- Autonomous Task Execution
- Bandwidth Monitoring
- Baseline Manager
- Capacity Management
- Change Management
- Cloud Asset Inventory
- Compliance
- Compliance Management
- Configuration Management
- Connectivity Management
- Conversation Editor
- Cross-Platform
- Cross-system Integration
- Customer Database
- Customer Experience Management
- Customer Support
- Customizable Branding
- Dashboard
- Data Encryption
- Data Separation
- Data Visualization
- Decision Making
- Device Auto Discovery
- Device Compliance
- Device Configuration
- Device Enrollment
- Device Management
- Diagnostic Tools
- Disaster Recovery
- Document Processing
- Dynamic Network Optimization
- Email Management
- Email to Case
- Encrypted Data Transmission
- Endpoint Inclusiveness
- Endpoint Protection
- Event Logs
- Feedback Collection
- File Sharing
- For Websites
- Hardware Asset Inventory
- Help Desk
- Help Desk Management
- Human-In-The-Loop
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- ITIL Policy Compliance
- Improvement Suggestions
- Incident Management
- Incident Reports
- Independent Decision Making
- Integration
- Internationalization
- Inventory Management
- Issue Auditing
- Issue Scheduling
- Knowledge Base Management
- Knowledge Base Utilization
- Knowledge Base/Ticket Integration
- Knowledge Management
- License Management
- Maintenance Management
- Maintenance Scheduling
- Mobile
- Mobile Access
- Mobile App
- Mobile Asset Inventory
- Mobile Device Access
- Mobile User Support
- Monitoring
- Multi - Session Handling
- Multi-Channel Communication
- Multi-Monitor Support
- Multi-Network Capability
- Multi-OS Support
- Multi-platform support
- Multi-step Planning
- Natural Language Interaction
- Natural Language Understanding (NLU)
- Network Analysis
- Network Monitoring
- Packet & Flow Analysis
- Patch Management
- Performance Baseline
- Performance Logging
- Performance Metrics
- Performance Monitoring
- Performance and Reliability
- Personalization
- Policy Dictation
- Predictive Analytics
- Predictive Network Maintenance
- Prioritization
- Proactive Assistance
- Proactive Issue Detection
- Problem Management
- Problem Solving
- Process Workflow
- Procurement Management
- Project Management
- Purchasing & Receiving
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Troubleshooting
- Remote Access/Control
- Remote Printing
- Remote Reboot
- Remote Wiping
- Reporting
- Reporting and Alerts
- Reporting/Analytics
- Reports & Analytics
- Resource Management
- Risk Management
- Root Cause Analysis
- Route To Human
- SSL Security
- Screen Sharing
- Self Service Portal
- Self-Healing
- Self-Healing Networks
- Server Monitoring
- Service Level Agreement (SLA) Management
- Service Management (Issue Prioritization)
- Session Recording
- Social Media Integration
- Software Asset Inventory
- Support Ticket Tracking
- Surveys
- Task Execution
- Task Management
- Third-Party Integrations
- Threat Detection
- Ticket Assignment
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Management
- Ticket Response User Experience
- Ticket Status Updates
- Ticketing
- Ticketing System
- Time Tracking
- Two-Way Audio & Video
- Unattended Access
- Unified Communications Platform
- Uptime Reporting
- Usage Information
- User Self-Service Assistance
- User, Role, and Access Management
- VoIP
- Voice
- Web Traffic Reporting
- Workflow
- Workflow Automation
- Workflow Management
- Total features147
- 360-Degree Network Visibility
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Access Management
- Active Directory
- Activity Dashboard
- Adaptive Learning
- Adaptive Responses
- Administration Console
- Alerting
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Annotations
- Anomaly Detection
- Application Deployment
- Application Management
- Asset Discovery
- Asset Management
- Asset Policy Management
- Asset Tracking
- Assignment Management
- Attachments/Screencasts
- Automate Ticket Routing
- Automated Responses
- Automated Routing
- Automated Tasks Routing
- Automated Ticket Creation
- Automated response
- Automation
- Autonomous Task Execution
- Bandwidth Monitoring
- Baseline Manager
- Capacity Management
- Change Management
- Cloud Asset Inventory
- Compliance
- Compliance Management
- Configuration Management
- Connectivity Management
- Conversation Editor
- Cross-Platform
- Cross-system Integration
- Customer Database
- Customer Experience Management
- Customer Support
- Customizable Branding
- Dashboard
- Data Encryption
- Data Separation
- Data Visualization
- Decision Making
- Device Auto Discovery
- Device Compliance
- Device Configuration
- Device Enrollment
- Device Management
- Diagnostic Tools
- Disaster Recovery
- Document Processing
- Dynamic Network Optimization
- Email Management
- Email to Case
- Encrypted Data Transmission
- Endpoint Inclusiveness
- Endpoint Protection
- Event Logs
- Feedback Collection
- File Sharing
- For Websites
- Hardware Asset Inventory
- Help Desk
- Help Desk Management
- Human-In-The-Loop
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- ITIL Policy Compliance
- Improvement Suggestions
- Incident Management
- Incident Reports
- Independent Decision Making
- Integration
- Internationalization
- Inventory Management
- Issue Auditing
- Issue Scheduling
- Knowledge Base Management
- Knowledge Base Utilization
- Knowledge Base/Ticket Integration
- Knowledge Management
- License Management
- Maintenance Management
- Maintenance Scheduling
- Mobile
- Mobile Access
- Mobile App
- Mobile Asset Inventory
- Mobile Device Access
- Mobile User Support
- Monitoring
- Multi - Session Handling
- Multi-Channel Communication
- Multi-Monitor Support
- Multi-Network Capability
- Multi-OS Support
- Multi-platform support
- Multi-step Planning
- Natural Language Interaction
- Natural Language Understanding (NLU)
- Network Analysis
- Network Monitoring
- Packet & Flow Analysis
- Patch Management
- Performance Baseline
- Performance Logging
- Performance Metrics
- Performance Monitoring
- Performance and Reliability
- Personalization
- Policy Dictation
- Predictive Analytics
- Predictive Network Maintenance
- Prioritization
- Proactive Assistance
- Proactive Issue Detection
- Problem Management
- Problem Solving
- Process Workflow
- Procurement Management
- Project Management
- Purchasing & Receiving
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Troubleshooting
- Remote Access/Control
- Remote Printing
- Remote Reboot
- Remote Wiping
- Reporting
- Reporting and Alerts
- Reporting/Analytics
- Reports & Analytics
- Resource Management
- Risk Management
- Root Cause Analysis
- Route To Human
- SSL Security
- Screen Sharing
- Self Service Portal
- Self-Healing
- Self-Healing Networks
- Server Monitoring
- Service Level Agreement (SLA) Management
- Service Management (Issue Prioritization)
- Session Recording
- Social Media Integration
- Software Asset Inventory
- Support Ticket Tracking
- Surveys
- Task Execution
- Task Management
- Third-Party Integrations
- Threat Detection
- Ticket Assignment
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Management
- Ticket Response User Experience
- Ticket Status Updates
- Ticketing
- Ticketing System
- Time Tracking
- Two-Way Audio & Video
- Unattended Access
- Unified Communications Platform
- Uptime Reporting
- Usage Information
- User Self-Service Assistance
- User, Role, and Access Management
- VoIP
- Voice
- Web Traffic Reporting
- Workflow
- Workflow Automation
- Workflow Management
Integrations
- Total integrationsN/A
- Acronis Cyber Platform
- Acronis Cyber Protect
- AnyDesk
- Axcient
- Bitdefender GravityZone
- Chocolatey
- Cisco Duo
- Clockify
- Cynet 360
- Domotz
- Hudu
- IRONSCALES
- IT Glue
- Keeper Business Password Manager
- Keeper Connection Manager
- Keeper Secrets Manager
- Malwarebytes for Business
- Malwarebytes for Teams
- Microsoft Entra ID
- Microsoft Outlook
- Microsoft Project Server Subscription Edition
- Microsoft SQL Server
- Microsoft SharePoint
- Microsoft Teams
- Miradore Management Suite
- Okta
- Rewind
- ScalePad Lifecycle Manager
- ScreenConnect
- Slack
- Webroot SecureAnywhere
- Xero
- Zapier
- Zomentum Grow
- monday service
- x360Cloud
- x360Recover
- Total integrations37
- Acronis Cyber Platform
- Acronis Cyber Protect
- AnyDesk
- Axcient
- Bitdefender GravityZone
- Chocolatey
- Cisco Duo
- Clockify
- Cynet 360
- Domotz
- Hudu
- IRONSCALES
- IT Glue
- Keeper Business Password Manager
- Keeper Connection Manager
- Keeper Secrets Manager
- Malwarebytes for Business
- Malwarebytes for Teams
- Microsoft Entra ID
- Microsoft Outlook
- Microsoft Project Server Subscription Edition
- Microsoft SQL Server
- Microsoft SharePoint
- Microsoft Teams
- Miradore Management Suite
- Okta
- Rewind
- ScalePad Lifecycle Manager
- ScreenConnect
- Slack
- Webroot SecureAnywhere
- Xero
- Zapier
- Zomentum Grow
- monday service
- x360Cloud
- x360Recover
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