Spiceworks Cloud Help Desk vs GLPI

Zendesk Suite

Zoho Desk

JIRA Service Management

Freshservice

ManageEngine ServiceDesk Plus

RedBeam

Compare Spiceworks Cloud Help Desk and GLPI based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

ManageEngine ServiceDesk Plus is a help desk software and asset management tool for small, mid-size & large enterprises to manage and troubleshoot IT requests

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

Zoho Desk is a web and mobile-based customer service software that enables businesses of all sizes and types to deliver customer support, empower agents, and maintain operations.

Keep track of everything that’s happening on your network – from when a user installs a piece of software they shouldn’t have, to when your printer’s toner level gets low! Spiceworks lets you monitor and receive alerts on all the network happenings you care about most!

Access Controls/Permissions

Alerts/Escalation

Alerts/Notifications

Analytics

Application Management

Asset Tracking

Assignment Management

Automated Responses

Automated Routing

Bandwidth Monitoring

Baseline Manager

Capacity Management

Change Management

Compliance Management

Configuration Management

Connectivity Management

Customer Support

Customizable Branding

Dashboard

Diagnostic Tools

Email Management

Event Logs

For Websites

Help Desk Management

Incident Management

Inventory Management

Issue Auditing

Issue Scheduling

IT Asset Management

IT Reporting

Knowledge Base Management

Knowledge Management

License Management

Maintenance Management

Maintenance Scheduling

Mobile Access

Mobile App

Monitoring

Network Analysis

Network Monitoring

Patch Management

Performance Metrics

Performance Monitoring

Prioritization

Problem Management

Procurement Management

Project Management

Purchasing & Receiving

Real-Time Chat

Real-Time Monitoring

Remote Access/Control

Reporting/Analytics

Resource Management

Root Cause Analysis

Self Service Portal

Server Monitoring

Service Level Agreement (SLA) Management

Support Ticket Tracking

Task Management

Uptime Reporting

Web Traffic Reporting

Spiceworks Cloud Help Desk

Android

Linux

Web-based

Windows

iPad

iPhone

System Admin

This tool has been great for us. It’s very user friendly which was better then other ticketing systems we looked at.

Practice Leader

I loved this as a startup MSP and i used it for many many years. The inventory control was an awesome add on as well as the help desk.

IT Manager

However this is has been a beast of a program. Reliable and easy for the end user to submit a ticket and easy for the tech team to review and resolve.

Senior Systems Engineer

The lack of expansion, the inability to associate it with a proper SQL server instead of their SQLite DB, which caused massive slowdowns as we got more tickets and became a larger organization.

One benefit that we love is adding and modifying fields in the ticketing system to keep track of certain information of the customer.

Owner

Great library of extensions, integrations, and more. The forums are extremely helpful too.

IT Infrastructure Engineer

Overall, Spiceworks Cloud Help Desk has been a very solid experience, especially considering it's a free solution.

CEO / Lead Architect

The UI is amazing, tons of options for the tickets easy to use and they also have an inventory tool and app and the implementation was a breeze.

IT Tech

Easy to use and set up, great for departments just starting off with a helpdesk.

Manager, Business Systems

Emails sent to Spiceworks are converted to plain text with attachments, so tables and in-line images are lost.

Controller

Great tracking of open tickets. Easy to see what has not been completed.

IT Technician

It does lack some features that you get from a paid alternative such as Autotask,, things such as integrating into an RMM system.

Systems Admin

Not a lot of features for ticketing. Had some trouble tracking tickets.

Quite possibly the best free ticketing system for any Service Desk.

IT manager 

It a good tool for small and medium size organizations.

You can use this tool to manage help desk request in your organization without spending a lot of money.

Director of Operations

Software reports: see who has what installed and if it fits in the companies guidelines. Seamless integration between ticket creation and purchasing.

Owner/President

As I deal mainly with small to medium sized businesses, this product provides a cost effective basic tool. I do not rely solely on this product though for monitoring critical systems.

Spiceworks Cloud Help Desk screenshot: Maximize efficiency with enhanced ticket rules featuring case-insensitive matching to capture every request. Use Regular Expressions (Regex) for specific automation patterns with refined validation for a reliable setup.

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release, and knowledge management tools.

JIRA  Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

RedBeam’s fixed asset tracking software is designed to save you time and money. Streamline audits, ensure compliance, and improve asset visibility in your organization with our powerful solutions. 


GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.

Activity Dashboard

Asset Lifecycle Management

Contract/License Management

Cost Tracking

Customizable Fields

Customizable Forms

Customizable Reports

Dashboard Creation

Data Import/Export

Data Visualization

Inventory Tracking

IT Asset Tracking

Reporting & Statistics

Role-Based Permissions

Supplier Management

Support Ticket Management

Third-Party Integrations

User Management

GLPI

juriste

They praised the software's ability to streamline their IT processes and the ease of use of its user-friendly interface.

Managed 1300 workstations and ticketing smoothly for everybody in the interprise a great asset to have.

Business Development Representative

It has excellent troubleshooting ability and is quite simple to navigate.

Planning and Development Analyst Organizational - IT

There are several plugins that further assist the customization and solution possibilities for the most diverse challenges. The GLPI community is very supportive and helpful in solving any problems.

I recently had the opportunity to speak with our IT team that has been using GLPifor for IT management and they have mostly positive things to say.

Consultant

The interface can be a bit rough around the edges. I don't know if ours was badly configured but it was a little slow to access.

Coordinador de infraestructuras de TI

A lot of features are integrated, we can track tasks and assign them to a ticket, manage the inventory and other cool stuff.

GLPI is most of the powerful opensource ITSM softwares which can be available to implement both on-premise and cloud hosting. For on-premise, it is totally free of charge or zero cost.

Assistant Professor

The interface is dated, and initially may be very difficult to find where are the settings that the administrator want/need to change.

The use of server disk space can be high depending on the configurations and error logs, which can bring down the application, depending on how disk space management is done.

Spiceworks Cloud Help Desk vs GLPI Comparison (2026)

Spiceworks Cloud Help Desk

GLPI

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives