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Spiceworks Cloud Help Desk vs GLPI Comparison (2026)
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Good recommendations?
Spiceworks Cloud Help Desk
5
301
4
220
3
50
2
13
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
GLPI
5
22
4
18
3
1
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Keep track of everything that’s happening on your network – from when a user installs a piece of software they shouldn’t have, to when your printer’s toner level gets low! Spiceworks lets you monitor and receive alerts on all the network happenings you care about most!
GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.4
586
5
4
3
2
1
301
220
50
13
2
- Value for money
- Ease of use
- Features
- Customer support
4.5
41
5
4
3
2
1
22
18
1
0
0
- Value for money
- Ease of use
- Features
- Customer support
Pros
Raul S.
Professor
Piergiorgio T.
Project Manager
Donna A.
IT Systems Manager
Pros
Tom R.
IT Specialist
Aung H.
IT Manager
Karsten F.
SAP Basis Admin
Cons
Naz Y.
Technology Integration and Support Specialist
Juan F.
CIO
Jerren R.
Payroll Clerk
Cons
Daniel G.
CIO
Daniel G.
CIO
- Vendor responds to reviews
- Last review3 months ago
- Vendor responds to reviews
- Last reviewa year ago
Key features
- Total features62
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Application Management
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Automated Responses
- Automated Routing
- Bandwidth Monitoring
- Baseline Manager
- Capacity Management
- Change Management
- Compliance Management
- Configuration Management
- Connectivity Management
- Contract/License Management
- Cost Tracking
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Visualization
- Diagnostic Tools
- Email Management
- Event Logs
- For Websites
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- Incident Management
- Inventory Management
- Inventory Tracking
- Issue Auditing
- Issue Scheduling
- Knowledge Base Management
- Knowledge Management
- License Management
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile App
- Monitoring
- Network Analysis
- Network Monitoring
- Patch Management
- Performance Metrics
- Performance Monitoring
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Purchasing & Receiving
- Real-Time Chat
- Real-Time Monitoring
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Resource Management
- Role-Based Permissions
- Root Cause Analysis
- Self Service Portal
- Server Monitoring
- Service Level Agreement (SLA) Management
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Task Management
- Third-Party Integrations
- Ticket Management
- Uptime Reporting
- User Management
- Web Traffic Reporting
- Total features37
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Application Management
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Automated Responses
- Automated Routing
- Bandwidth Monitoring
- Baseline Manager
- Capacity Management
- Change Management
- Compliance Management
- Configuration Management
- Connectivity Management
- Contract/License Management
- Cost Tracking
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Visualization
- Diagnostic Tools
- Email Management
- Event Logs
- For Websites
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- Incident Management
- Inventory Management
- Inventory Tracking
- Issue Auditing
- Issue Scheduling
- Knowledge Base Management
- Knowledge Management
- License Management
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile App
- Monitoring
- Network Analysis
- Network Monitoring
- Patch Management
- Performance Metrics
- Performance Monitoring
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Purchasing & Receiving
- Real-Time Chat
- Real-Time Monitoring
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Resource Management
- Role-Based Permissions
- Root Cause Analysis
- Self Service Portal
- Server Monitoring
- Service Level Agreement (SLA) Management
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Task Management
- Third-Party Integrations
- Ticket Management
- Uptime Reporting
- User Management
- Web Traffic Reporting
Integrations
- Total integrationsN/A
- Total integrationsN/A
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