Summit vs ManageEngine Endpoint Central

Zendesk Suite

Salesforce Service Cloud

JIRA Service Management

SolarWinds Service Desk

NinjaOne

Kaseya VSA

Compare Summit and ManageEngine Endpoint Central based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Agentforce Service is a customer service platform offering seamless support across channels like contact centers, field service, HR, and IT. It integrates human agents with AI on a unified platform to personalize interactions. Features include omni-channel engagement, case management, knowledge bases, and analytics tools, enabling organizations to enhance team performance and customer satisfaction.

JIRA  Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from various app integrations.

SymphonyAI Summit transforms the way enterprises work by offering consumer-grade, responsive digital workflows empowering employees with an anytime, anywhere service experience.

Access Controls/Permissions

Active Directory Integration

Activity Dashboard

Activity Tracking

AI Copilot

Alerts/Escalation

Alerts/Notifications

Analytics

Approval Process Control

Asset Lifecycle Management

Asset Tracking

Audit Management

Audit Trail

Automated Routing

Availability Management

Barcode/Ticket Scanning

Benchmarking

Capacity Management

Change Management

Chat/Messaging

Client Portal

CMDB

Compliance Management

Compliance Tracking

Configurable Workflow

Configuration Management

Contract/License Management

Cost Tracking

Customer Support

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Dashboard Creation

Data Import/Export

Data Visualization

Drag & Drop

Email Management

Email Templates

Generative AI

Help Desk Management

Incident Management

Inventory Management

IT Asset Management

IT Asset Tracking

IT Reporting

IT Risk Management

Knowledge Base Management

Knowledge Management

Live Chat

Localization Automation

Macros/Templated Responses

Maintenance Management

Maintenance Scheduling

Mobile Access

Monitoring

Multi-Channel Communication

Performance Metrics

Prioritization

Problem Management

Procurement Management

Project Management

Real-Time Chat

Real-Time Notifications

Real-Time Reporting

Release & Deployment

Release Management

Remote Access/Control

Reporting & Statistics

Reporting/Analytics

Requisition Management

Scheduled/Automated Reports

Self Service Portal

Service Catalog

Service Level Agreement (SLA) Management

Social Media Integration

SSL Security

Supplier Management

Support Ticket Management

Support Ticket Tracking

Surveys & Feedback

Task Management

Third-Party Integrations

User Management

Workflow Management

Summit

Android

Linux

Web-based

Windows

iPad

iPhone

Senior Engineer

I like the overall design of this software and some features are really good like workflow and ticket routing and the orchestration things.

IS Director - Security and Operations

Completeness of solution, flexibility and ease of use  - vision for the product by SummitAI.

Associate Director IT Services

Responsive and willing to help. SummitAI works well in our organization and allows for the automation we need.

Dy Systems Manager

It's very good product for ITSM modules and asset life cycle tracking under low budget.

Manager IT Operations & Projects

Configuration management module still needs some work done, could be in forthcoming releases. Not having Customizing / renaming field option  is highly missed.

SR. GENERAL MANAGER - IT

Integration is not proper sometime there is a lag.

Ph.D. Student

I felt bit tricky to understand the commands but now I can explain all to my workers.

Summit screenshot: Unified service portal
A single service portal ends the complexity of multiple IT sites and interfaces, making it easy for end users to get all their service issues addressed. By consolidating the user’s service needs into one place, users can find what t

Summit screenshot: 24/7 Omnichannel service desk
Deliver an always-on, natural language service experience with the AI-powered SymphonyAI Digital Agent. Featuring AI intelligence, auto-resolve capabilities, multichannel support, and advanced natural language understanding

Summit screenshot: Empower self-service
Employees want to be able to get answers and help when and how they need them. Reduce call deflection and improve service experience by empowering users with a self-service experience enhanced by AI and automation.

Summit screenshot: Improved productivity
Deliver better outcomes and improved enterprise productivity by digitizing work processes with the power of AI. Streamline and automate the workflows, provide faster resolution, make the experience simple and more intuitive.

Summit screenshot: Easy administration
Don’t wait weeks and months to launch new services. Roll out services and workflows at lightning speed with just a few drag and drops using our Design Studio. Leverage over 50 built-in modern controls to build forms, workflows, busines

Summit screenshot: Automate repetitive tasks
Accelerate business value with service automation. Automate service processes to scale faster than ever. Work smarter, not harder.

Summit screenshot: Explore the Apex Enterprise IT Copilot
Redefine support at work

Large Enterprises

Non Profit

Public Administrations

NinjaOne simplifies IT for 35,000+ customers with one platform for endpoint management, autonomous patching, backup and remote access. 

SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days.

Kaseya VSA is a cloud-based Remote Monitoring and Management (RMM) software built for IT professionals. It allows users to monitor, manage, and secure any endpoint from anywhere. Kaseya VSA offers automated IT solutions with comprehensive monitoring and alerting capabilities, automated patch management, auto-remediation of routine IT issues, asset and inventory management, and remote access and control for troubleshooting.

An integrated desktop & mobile device management application that enables the centralized management of desktops, servers, laptops, tablets & smartphones

Anti Virus

Application Management

Application Security

Automatic Patch Deployment

Automatic Scans

Customization

Data Loss Prevention

Deployment Management

Device Management

Encryption

Endpoint Management

Endpoint Protection

Enrollments/Onboarding

Event Logs

HIPAA Compliant

Inventory Tracking

Issue Auditing

License Inventory

License Management

License Tracking

Location Tracking

Mobile Device Management

Packaging

Patch Management

Patch Prioritization

Patch Testing

Portable License

Product Activation

Ransomware Protection

Remote Access & Monitoring

Role-Based Permissions

Scheduling

Secure Login

Security Auditing

Security Management

Single Sign On

Software Management

Trial License

Two-Factor Authentication

Usage Tracking/Analytics

Vulnerability Management

Web Threat Management

ManageEngine Endpoint Central

IT Leader

Integration with ServiceDesk Plus is great, if it's working. The integrated templates of software to deploy are very great and easy to use.

network engineer

Cant love it more  support is amazing...product is amazing does everything you can think of.

Technical Support Technican II

I do appreciate the nice remote capabilities, the option to roll out your own image, MS Updates, asset management and great reports.

Network security specialist

Best endpoint management solution. Patch management, software deployment, It asset management,desktop configuration are easy to use and fulfill customer requirement.

Senior Manager of Infrastructure and Compliance

They also have a wonderful ability to take feedback and then have it show up in the product in very little time.

I.T. Director

Companies took huge damage because of covid-19 pandemic. Most of country lost its economic balance.

IS System Engineer

Overall I love using this product. I'm excited to see how it improves over time and adds features.

Technical Support Engineer

All the links for help and explain the different ways things work are helpful. Clean interface compared to other products that I have used.

Business Director

All this from a respected company and at a great price when compared with alternatives. If you what a fully featured suite then Desptop central is the one.

Information Security Manager

My overall experience has been great. The product is easy to use and helpdesk support is always quick and friendly.

IT Support Specialist

Errors installing software or agent are hard to troubleshoot without having to start over with deployment.

We've a great trial an take the product for the future. Its easy to use and feature rich.

Technical Pre-sales

Easy to use UI, Online help and chat support, Great community support. Overall, quick to learn and easy Setup.

Summit vs ManageEngine Endpoint Central Comparison (2026)

Summit vs ManageEngine Endpoint Central Comparison (2026)

Summit

ManageEngine Endpoint Central

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives