tbITSM - 2025 Pricing, Features, Reviews & Alternatives

• ITIL V3 Pink Elephant Certified tool for the Six processes
• Inbuilt CMDB
• Integrated Kanban Board for the C level executive
• Integrated Remote Desktop and Collaboration tool
• Cross Platform Supported
• Workflow management and customization as per the business requirement
• Automatic closer of incident without manual intervention
• Intelligent Operation management
• Leveraging AI to help resolve issues faster, reduce costs and increase productivity
• Intelligent Asset Management
• Extensive reconciliation technique for synchronizing the Cis from the legacy system
• Easily integrable with third party applications
• Customize your support desk for consistent support tailored to the needs of the company.
• Intelligent/Auto location mapping with Asset
• Powerful automation of dynamic, code-free workflows
• For a Google-like search experience, use the Universal Advanced Search box with proactive filters.
• Smart Ticket Assignment for auto assigning tickets based on agent's support level, technician group & workload
• Resolve tickets quickly based on priority, receive notifications when SLAs are breached, and track performance. Time-to-response and time-to-resolve SLA
• Auto asset discovery in Windows, Linux, Mac & auto-updates location to know where your assets are
• Software Metering to identify if software are under-utilized or over-utilized.
• Plug-in driven architecture
• Notification through Email, SMS & Mobile
• Comprehensive Reports from Summary, Matrix, Tabular, etc.
• Import Asset details to CMDB using CSV.
• Ban certain emails and domains from creating tickets.
• Disaster recovery automates the process of replicating the database of the main to remote server.
• Easy export of request, problem & change ticket details