Twilio vs Bird

RingEX

CallHippo

800.com

Telnyx Suite

charles

CM Commerce

Compare Twilio and Bird based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

CallHippo is a Virtual Phone System that is easy-to-use while offering robust functionality with advanced features, extensive reporting, and seamless integrations to empower sales and service teams to have effective conversations with customers. 24x7 World Class Support. Instant Setup

Telnyx is an all-in-one communications platform which delivers voice, messaging & IP services for applications & communications companies. Telnyx enables users to integrate, manage & analyze all of their voice & messaging needs with features like elastic SIP trunking, programmable SMS, & more

Twilio offers an API for phone services enabling companies to make and receive phone calls and send and receive text messages. It allows programmers to integrate various communication methods and to use existing web development skills and codes to solve communication problems.

2-Way Messaging

Access Controls/Permissions

Alerts/Escalation

Alerts/Notifications

Archiving & Retention

Audio/Video Conferencing

Automated Attendant

Automated Responses

Automated Routing

Automatic Call Distribution

Automatic Outbound Dialer

Blended Call Center

Call Center Management

Call Conferencing

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Scripting

Call Tagging

Call Tracking Metrics

Campaign Management

Chat/Messaging

Collaboration Tools

Compliance Management

Computer Telephony Integration

Contact Management

Data Management

Event Triggered Actions

Fax Management

Inbound Call Center

Live Chat

Manual Dialer

Mass Texting

Message Personalization

Mobile Coupons

Multi-Channel Communication

Multiple Scripts

On-Demand Recording

Online Voice Transmission

Outbound Call Center

Performance Management

Phone Key Input

Polls/Voting

Purchasing & Receiving

Queue Management

Real-Time Chat

Recording

Reminders

Reporting & Statistics

Reporting/Analytics

ROI Tracking

Scheduled Messaging

Scheduled Recording

Shortcodes

SIP Trunking

SMS Messaging

Status Tracking

Text to Speech

Text-to-Win

Third-Party Integrations

Unified Communications

Video Conferencing

Voice Customization

Voice Mail

Voicemail Transcription

VoIP Connection

Workflow Management

Twilio

Linux

Web-based

Windows

Product Expert

Fantastic service for the money they ask. Twilio is a wonderful tool for building an infrastructure for making phone calls and sending SMS messages.

Director of R&D

Some of the support team at Twilio is okay. Some of them are the worst: Rude, unhelpful and stubborn and zero knowledge about their product and the industry they are part of.

Software Engineer

It just works great and helps businesses communicate effectively and programmatically.

Creative Strategist

Wonderful people, always replay within a few hours of my late-night support emails. Reducing the bills is fantastic, and the tool plugs and plays with everything else nicely.

Company Director

Me and my client's completely mislead by an account executive who wasted our 4 weeks.

Executive Pastor

I like that it integrates with our Church Management Software. The customer service is excellent and communication is timely.

SDE2

Great api documentation and that too in multiple languages which helps a lot while developing.

Project manager

Sending of messages is pretty fast, there is log of messaging activity and overall this is a great tool to extend your marketing messaging.

AI Engineer

It also has very helpful and well detailed documentation for ease of use. Rates are also very resoanable according to market.

Software engineer 

We use it for alerting when things aren' going well. Setting up the api was super simple, and integrating it with our codebase was easy enough.

Easy to use sms sending solution that integrates well with many third party solutions, for a fair price.

marketing manager

Best sms and fax platform. Cheap and work really good.

IT Technical Support Specialist

Have not came across anything during the trial that I dislike.

Project Coordinator and Analyst

Good in the price range. Can specify according to geographies so that specific customer base can be targeted.

Tech Lead

The API was very easy to use. The hardest and most challenging part was getting set up and approved by Facebook to get our WhatsApp numbers.

I can say that account sign up was very easy, the interface was fairly quick to understand, the pricing of sms is fair and support was quick to respond. It does support sending sms for many countries.

Project Manager

Information for the error is minimum, so we can't get more information why the sms is not delivered. Also the price is quite high to send 1 SMS.

Customer service and communication are top notch.

Twilio screenshot: Twilio Voice API

Twilio screenshot: Twilio Message API

Twilio screenshot: Twilio SendGrid marketing campaigns

Twilio screenshot: Twilio SendGrid Email API

Twilio screenshot: Twilio Lookup API

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Campaign Monitor's CM Commerce, previously Conversio, is a marketing automation platform which enables Ecommerce stores to streamline their marketing efforts, prepare strategies, monitor cart abandonment, and more via an all-in-one dashboard

800.com is a telephone and call tracking software designed to help businesses of all sizes search and activate toll free and vanity numbers in compliance with FCC regulations. It enables employees to view name and phone number of callers and identify forwarded calls using a caller ID feature.

charles assists companies in pioneering conversational commerce by integrating shop systems, chat apps, and bots in a single platform. Key features include lead distribution & qualification, analytics, human handover, one-to-one messaging, real-time conversations, multi-chat, automation, and more.

MessageBird solves your communication challenges via our SMS, Voice and Conversations APIs.

Activity Tracking

Appointment Scheduling

Auto-Dialer

Call Reminders

Call Reporting

Call Transfer

Campaign Scheduling

Communication Management

Confirmations/Reminders

Contact Database

Customizable Branding

Debugging

Email Campaign Management

Graphical User Interface

List Management

Marketing Automation

Mobile Alerts

Multi-Language

Online Booking

Payment Reminders

Pre-built Templates

Predictive Dialer

Real-Time Analytics

Real-Time Data

Real-Time Reporting

Recurring Appointments

Rescheduling

SMS Marketing

SMS Reminders

Software Development

Survey/Poll Management

Template Management

VoIP

Web App Development

Bird

Developer

MessageBird is restricted by their "provider" who severely limits sms content, frequency and volume.

Copywriter

Great product, very easy to implement, good delivery rates, and responsive support team.

UX Designer

It works out of the box with IFTTT and it's really easy to integrate with your native app or workflow and the SMS feature is more affordable and reliable than other services.

Supervising Solicitor

The interface is really nice, easy to use, great for the emergency type of law that I do. Really helps cut through loads of unnecessary work.

Excellent Progressive Solution with amazing customer support.

Creative Director

I have medical and government clients who have tied this software into their websites. Great secure method for chat widget use.

IT Project Manager

The UI has a lot of easy to use facets. I'm very confident and comfortable with this company's services.

Fundador y Jefe de Producto

We have some deliveravility problems with some phone numbers.

Shreekala Kurup

Our 600$ is still stuck with them. They haven't refunded the amount at all.

Owner

However,  I chose it because I thought the price was good for what I wanted to do.

Ease of use when setting up a number. One feature that seemed very interesting was the SMS to email for inbound messages.

Director

The export functionality is really poor. I supply security officers.

Marketplace Specialist

The simplicity of the program and Messagebird is very easy to use for new users. It's very self explainable.

Researcher

MessageBird allows one to send SMS messages with great facility.

Marketer 

I like messageBird because they streamline customer conversation by connecting applications and APIs to one inbox.

Head of online

Cost and had features that seemed to be good on paper and in trial. But upon implementing absolutely fell over.

Twilio vs Bird Comparison (2026)

Twilio

Bird

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives