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Bird Logo

Bird

Enterprise cloud communications platform

Last updated: October 2024

Bird - 2024 Pricing, Features, Reviews, & Alternatives

Table of Contents

What is Bird?

MessageBird connects companies of all sizes to their users around the world, making business-to-customer communications feel as natural as communicating with a friend.

We’re on a mission to modernize and simplify the overcomplicated space of customer communication. As the only leading cloud communications platform with its own telecommunications carrier infrastructure, our SMS, Voice and Conversations APIs continue to revolutionize company-customer interactions.

Over 15,000 global customers rely on us to solve their communication challenges. We offer the world’s fastest, most reliable global communication, making contact easier, more efficient and accessible than ever before.

Benefits of using Bird

  • Deliver SMS messages to every country in the world.

  • Send and receive rich media (including images, video, audio and locations) to and from customers' mobile phones with MMS, RCS and chat messages.

  • Anonymize calls between employees and customers to maintain their privacy and avoid the need to share contact details or identities.

  • Calls can be recorded, with calls recordings automatically converted into text transcripts. Callers can also leave voice messages.

  • Use RCS to enable suggested actions, which allow customers to perform a range of actions from within conversation threads, such as adding events to their calendar and saving tickets in their wallet app.

  • The MessageBird API can be integrated within any website, app, or software.

    • Starting from

    50

    Per month

    Alternatives with better value for money

    Bird's key features

    Most critical features, based on insights from Bird users:

    SMS Messaging
    4.5
    (8)
    Message Personalization
    4.4
    (8)
    VoIP Connection
    4.2
    (5)
    Mass Texting
    4.4
    (7)
    Call Routing
    4.0
    (5)
    Voice Mail
    4.0
    (3)

    Features

    4.3

    /5

    152

    Ease of use

    4.5

    /5

    152

    All Bird features

    Mobile Coupons
    5.0
    (1)
    Debugging
    5.0
    (1)
    Reporting/Analytics
    5.0
    (1)
    Shortcodes
    5.0
    (1)
    SMS Marketing
    4.0
    (1)
    Call Transfer
    5.0
    (1)
    Survey/Poll Management
    5.0
    (1)
    Call Monitoring
    5.0
    (1)
    Text-to-Win
    5.0
    (1)
    Automated Responses
    5.0
    (1)
    2-Way Messaging
    5.0
    (1)
    Call Center Management
    4.5
    (4)
    Call Recording
    4.7
    (3)
    Scheduled Messaging
    3.3
    (3)
    API
    5.0
    (1)
    Alerts/Notifications
    5.0
    (1)
    Online Booking
    (0)
    Payment Reminders
    (0)
    Phone Key Input
    (0)
    Polls/Voting
    (0)
    Pre-built Templates
    (0)
    Predictive Dialer
    (0)
    Real-Time Analytics
    (0)
    Web App Development
    (0)
    Real-Time Data
    (0)
    Real-Time Reporting
    (0)
    Recurring Appointments
    (0)
    VoIP
    (0)
    Rescheduling
    (0)
    SIP Trunking
    (0)
    SMS Reminders
    (0)
    Voice Customization
    (0)
    Software Development
    (0)
    Unified Communications
    (0)
    Text to Speech
    (0)
    Access Controls/Permissions
    (0)
    Activity Tracking
    (0)
    Appointment Scheduling
    (0)
    Auto-Dialer
    (0)
    Call Logging
    (0)
    Call Reminders
    (0)
    Call Reporting
    (0)
    Call Scripting
    (0)
    Campaign Management
    (0)
    Campaign Scheduling
    (0)
    Chat/Messaging
    (0)
    Collaboration Tools
    (0)
    Communication Management
    (0)
    Confirmations/Reminders
    (0)
    Contact Database
    (0)
    Contact Management
    3.0
    (1)
    CRM
    (0)
    Customizable Branding
    (0)
    Graphical User Interface
    3.0
    (1)
    IVR
    (0)
    Marketing Automation
    (0)
    Mobile Alerts
    (0)
    Multi-Channel Communication
    (0)
    Multi-Language
    (0)
    Multiple Scripts
    (0)

    Bird alternatives

    Bird logo

    Bird

    4.5
    (152)

    Starting from

    50

    Per month

    Free trial
    Free version
    Ease of Use
    4.5
    Features
    4.3
    Value for Money
    4.3
    Customer Support
    4.3
    CallTrackingMetrics logo

    CallTrackingMetrics

    4.6
    (130)
    visit website

    Starting from

    79

    Per month

    Free trial
    Free version
    Ease of Use
    4.4
    Features
    4.6
    Value for Money
    4.5
    Customer Support
    4.5
    Attentive logo

    Attentive

    4.8
    (106)
    visit website

    Starting from

    ic-pricetag

    No pricing info

    Free trial
    Free version
    Ease of Use
    4.7
    Features
    4.5
    Value for Money
    4.4
    Customer Support
    4.8
    DialMyCalls logo

    DialMyCalls

    4.8
    (51)
    visit website

    Starting from

    10

    Free trial
    Free version
    Ease of Use
    4.8
    Features
    4.6
    Value for Money
    4.6
    Customer Support
    4.6

    Bird pricing

    Pricing options
    Free plan
    Subscription
    Free trial
    Pricing range
    view pricing plans

    Value for money

    4.3

    /5

    152

    Starting from

    50

    Per month

    Flat Rate

    Bird support options

    Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    24/7 (Live rep)
    Knowledge Base
    Chat
    FAQs/Forum
    Phone Support

    Training options

    Live Online
    Videos
    Documentation
    In Person

    Bird reviews

    Overall rating

    4.5

    /5

    152

    Positive reviews

    92

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.73/10
    Rating distribution

    5

    4

    3

    2

    1

    97

    43

    4

    2

    6

    Pros
    What I appreciate most about this software is the fact that it integrates easily with other solutions and has a great uptime and performance.
    MJ

    Maarten J.

    Product Manager

    Overall, the platform is great. The price is cost effective and customer service always endeavour to resolve all issues promptly.
    LH

    Leanne H.

    Manager

    Great product, very easy to implement, good delivery rates, and responsive support team.
    AvatarImg

    William B.

    Copywriter

    Cons
    MessageBird is restricted by their "provider" who severely limits sms content, frequency and volume.
    RE

    Rhett E.

    Developer

    We have some deliveravility problems with some phone numbers.

    Verified reviewer

    Anonymity request

    Our 600$ is still stuck with them. They haven't refunded the amount at all.
    AvatarImg

    Shreekala K.

    Shreekala Kurup

    Read all reviews
    Read all reviews

    Bird FAQs

    Q. What type of pricing plans does Bird offer?

    Bird has the following pricing plans:
    Starting from: $50.00/month
    Pricing model: Free, Subscription

    These products have better value for money

    Q. Who are the typical users of Bird?

    Bird has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

    Q. What languages does Bird support?

    Bird supports the following languages:
    English, Italian, Portuguese, Dutch, German, French, Spanish

    Q. Does Bird offer an API?

    Yes, Bird has an API available for use.

    Q. What other apps does Bird integrate with?

    Bird integrates with the following applications:
    Tray.io, Adobe Commerce, Zapier, IFTTT, Zendesk Suite

    Q. What level of support does Bird offer?

    Bird offers the following support options:
    Email/Help Desk, 24/7 (Live rep), Knowledge Base, Chat, FAQs/Forum, Phone Support

    Related categories

    Marketing Automation
    Email Marketing
    Application Development
    SMS Marketing
    Appointment Reminder
    IVR
    VoIP
    Telephony

    Select your country

    US office

    56 Top Gallant Road
    Stamford, CT 06902
    USA

    Registered office

    Calle Álava 121
    08018 Barcelona,
    Spain

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