Twilio vs Talkdesk

RingEX

CallHippo

Five9

Aircall

8x8 Work

Bird

Compare Twilio and Talkdesk based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

CallHippo is a Virtual Phone System that is easy-to-use while offering robust functionality with advanced features, extensive reporting, and seamless integrations to empower sales and service teams to have effective conversations with customers. 24x7 World Class Support. Instant Setup

MessageBird solves your communication challenges via our SMS, Voice and Conversations APIs.

Twilio offers an API for phone services enabling companies to make and receive phone calls and send and receive text messages. It allows programmers to integrate various communication methods and to use existing web development skills and codes to solve communication problems.

2-Way Messaging

Access Controls/Permissions

Alerts/Escalation

Alerts/Notifications

Analytics

Archiving & Retention

Audio/Video Conferencing

Automated Attendant

Automated Responses

Automated Routing

Automatic Call Distribution

Automatic Outbound Dialer

Blended Call Center

Call Center Management

Call Conferencing

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Scripting

Call Tagging

Call Tracking

Call Tracking Metrics

Caller ID

Campaign Management

Chat/Messaging

Chatbot

Collaboration Tools

Compliance Management

Computer Telephony Integration

Conferencing

Contact Management

Data Management

Event Triggered Actions

Fax Management

Inbound Call Center

Live Chat

Manual Dialer

Mass Texting

Message Personalization

Mobile Coupons

Multi-Channel Communication

Multiple Scripts

Natural Language Processing

On-Demand Recording

Online Voice Transmission

Outbound Call Center

Performance Management

Phone Key Input

Polls/Voting

Purchasing & Receiving

Queue Management

Real-Time Chat

Recording

Reminders

Reporting & Statistics

Reporting/Analytics

ROI Tracking

Scheduled Messaging

Scheduled Recording

Shortcodes

SIP Trunking

SMS Marketing

SMS Messaging

Speech Recognition

Status Tracking

Text to Speech

Text-to-Win

Third-Party Integrations

Unified Communications

Video Conferencing

Voice Customization

Voice Mail

Voicemail Transcription

VoIP

VoIP Connection

Workflow Management

Twilio

Linux

Web-based

Windows

Product Expert

Fantastic service for the money they ask. Twilio is a wonderful tool for building an infrastructure for making phone calls and sending SMS messages.

Director of R&D

Some of the support team at Twilio is okay. Some of them are the worst: Rude, unhelpful and stubborn and zero knowledge about their product and the industry they are part of.

Software Engineer

It just works great and helps businesses communicate effectively and programmatically.

Creative Strategist

Wonderful people, always replay within a few hours of my late-night support emails. Reducing the bills is fantastic, and the tool plugs and plays with everything else nicely.

Company Director

Me and my client's completely mislead by an account executive who wasted our 4 weeks.

Executive Pastor

I like that it integrates with our Church Management Software. The customer service is excellent and communication is timely.

SDE2

Great api documentation and that too in multiple languages which helps a lot while developing.

Project manager

Sending of messages is pretty fast, there is log of messaging activity and overall this is a great tool to extend your marketing messaging.

AI Engineer

It also has very helpful and well detailed documentation for ease of use. Rates are also very resoanable according to market.

Software engineer 

We use it for alerting when things aren' going well. Setting up the api was super simple, and integrating it with our codebase was easy enough.

Easy to use sms sending solution that integrates well with many third party solutions, for a fair price.

marketing manager

Best sms and fax platform. Cheap and work really good.

IT Technical Support Specialist

Have not came across anything during the trial that I dislike.

Project Coordinator and Analyst

Good in the price range. Can specify according to geographies so that specific customer base can be targeted.

Tech Lead

The API was very easy to use. The hardest and most challenging part was getting set up and approved by Facebook to get our WhatsApp numbers.

I can say that account sign up was very easy, the interface was fairly quick to understand, the pricing of sms is fair and support was quick to respond. It does support sending sms for many countries.

Project Manager

Information for the error is minimum, so we can't get more information why the sms is not delivered. Also the price is quite high to send 1 SMS.

Customer service and communication are top notch.

Twilio screenshot: Twilio Voice API

Twilio screenshot: Twilio Message API

Twilio screenshot: Twilio SendGrid marketing campaigns

Twilio screenshot: Twilio SendGrid Email API

Twilio screenshot: Twilio Lookup API

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

8x8 Work: Your all-in-one collaboration hub - phone, video, messaging. Secure unified communication for every employee, anywhere, any device.

Aircall is a customer communications platform unifying channels like phone, WhatsApp, and text. Its cloud-based system includes AI Voice Agents for inbound calls, real-time conversation intelligence, and integration with tools like Salesforce, HubSpot, and Zendesk. Businesses can track performance metrics with detailed analytics and manage all interactions through an intuitive interface.

Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more

Talkdesk provides all the benefits of enterprise contact center software, without all the complexity.

Activity Dashboard

Activity Tracking

Agent Interface

AI Copilot

AI/Machine Learning

Answering Machine Detection

Auto-Dialer

Call List Management

Call Queues

Call Screening

Call Transfer

Callback Scheduling

Contact Database

Customer Database

Customer Experience Management

Customer History

Customer Journey Mapping

Customer Surveys

Customizable Reports

Dashboard

Data Import/Export

Employee Coaching Tools

Employee Scheduling

For Call Centers

Generative AI

Integrations Management

Interaction Tracking

Knowledge Base Management

Labor Forecasting

Lead Management

Leaderboards

List Management

Monitoring

Performance Metrics

Predictive Dialer

Process/Workflow Automation

Progressive Dialer

Quality Management

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Real-Time Updates

Sentiment Analysis

Support Ticket Management

Workforce Management

Talkdesk

Android

iPad

iPhone

Customer Service Manager

Overall, TalkDesk is a wonderful product. Its simplicity and ease of use at the user level makes it a great fit for our Contact Center.

I love the flexibility of what the product is able to do to help our business. I also love the reporting features.

Service Desk Technician

Good desktop app, user-friendly, good quality of sound, good customer service, integrated with Salesforce.

Cloud Contact Center Engineer

The new customers are so happy with the product after the implemnetion, then can not even express how much joy they have after leaving their old system. This is why I love what I do.

Coordinator

The feature that I have come to like with talkdesk is having the capability to record all of our calls. Also my talkdesk and Salesforce work together so that is a great benefit as well.

Twilio vs Talkdesk Comparison (2026)

Twilio vs Talkdesk Comparison (2026)

Twilio

Talkdesk

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Video & Screenshots

Pricing

User reviews

Key features

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