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Twilio vs Google Voice Comparison (2026)

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Twilio

Google Voice

Overview

Twilio offers an API for phone services enabling companies to make and receive phone calls and send and receive text messages. It allows programmers to integrate various communication methods and to use existing web development skills and codes to solve communication problems.

Google Voice is a <b>phone system</b> and <b>call management</b> software that integrates with your Gmail account and allows you to send voicemails to landlines, mobile and electronic numbers at a click. Google Voice is low cost and converts SMS to email as well as call logging and call screening.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.4

566

355

147

Value for money

Ease of use

Features

Customer support

74%

would recommend this app

4.5

727

471

199

Value for money

Ease of use

Features

Customer support

79%

would recommend this app

Pros

“We use it mainly as the OTP layer in SaaS applications, including projects we develop for clients and our own rapidly developed products.”

Furkan A.

Founder

“Twilio provides the layer of programmable voice api, it means you can use their sdk to build an messaging and calling application easily, it starts cheap and for small scale of application, it is very good.”

Shuchun Y.

Software Engineer

“Flexible tools for adding communication features such as SMS, voice calls, and notifications to applications.”

Léo L.

Management

Pros

“Being able to check messages, make calls, and access voicemail from different devices gives it a level of flexibility that I appreciate.”

Rashad G.

Geomechanicist

“Google Voice, through their HIPAA compliant option, provides a simple, low cost option for a secure voicemail/phone service.”

Shea G.

Counselor

“It's a free phone number I always have access to no matter what and it's a simple way to always have a second phone number so I can separate my calls.”

Nava B.

Owner

Cons

“The slow support response caused unnecessary delays to our project and prevented us from using the platform as planned. While Twilio has excellent technology, the onboarding experience needs significant improvement for business customers.”

Muhammed A.

Technical Project Manager

“Their customer verification process is unnecessarily burdensome and inefficient. Despite providing complete details about my LLC, business purpose, and intended use case in my initial response, I received identical verification requests from three different support representatives [sensitive content hidden], each asking for the exact same information.”

Justin B.

Manager

“The phone number I purchased has been unusable (returning busy signals when called) while this verification process drags on. When I attempt to test my configured flow, it doesn't work, likely because the account verification is pending.”

Justin B.

Manager

Cons

“You have to open up contacts to change contact information, you can't just change it in google voice, so if you mistype something, it's stuck like that only if you open contacts.”