Usersnap vs Userback

Zendesk Suite

Spiceworks Cloud Help Desk

BugHerd

Pazo

Coolfire Core

Stonly

Compare Usersnap and Userback based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

BugHerd makes website feedback effortless. Clients simply point, click, & comment directly on a web page.  Faster website launches and happier clients every time.  Trial BugHerd free today.


Mobile First
GPS Enabled
QR/NFC Support
Integrations Ready
AI Enhanced
Offline Support

Stonly is knowledge management software for customer service that drives fast, accurate resolutions. With it, you can create step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases for your agents and customers.

Usersnap is a user feedback platform designed for product teams to gather product-specific insights, accelerate user testing, and improve stakeholder feedback loops.

Access Controls/Permissions

Activity Dashboard

Alerts/Notifications

Anonymous Feedback

Assignment Management

Audit Trail

Backlog Management

Bug Tracking

Bug/Issue Capture

Chat/Messaging

Collaboration Tools

Commenting/Notes

Communication Management

Continuous Feedback

Customer Experience Management

Customer Segmentation

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Questions

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Data Visualization

Drag & Drop

Email Management

Email Reminders

Engagement Tracking

Feedback Management

Help Desk Management

Issue Management

Issue Tracking

Knowledge Management

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Language

Multi-Location

Negative Feedback Management

NPS Survey Structure

Project Management

Pulse Surveys

Purchasing & Receiving

Question Library

Rater Selection

Ratings/Reviews

Real-Time Reporting

Recurring Issues

Reporting & Statistics

Reporting/Analytics

Response Management

Review Request

Role-Based Permissions

Self Service Portal

Sentiment Analysis

Single Sign On

Status Tracking

Survey/Poll Management

Surveys & Feedback

Tagging

Task Management

Template Management

Third-Party Integrations

Trend Analysis

Visual Analytics

Website Integration

Widgets

Workflow Management

Usersnap

Web-based

Senior I.T. Project Manager

We can integrate with our DEVOPS environment and get the bugs and feedback immediately from our customers. Our quality process was increase using this amazing tool.

Software Engineer

Usersnap's customer support has been available to help me out with everything I need, at all hours of the day. Their team is friendly and helpful.

Student Support Lead

Overall, I am pleased with the simplicity of setting up projects and a routing menu and the user experience is absolutely seamless.

Founder

We really get a lot of value from this tool and have improved our overall customer success workflow. Our customers love the interaction and quick replies as well.

Product Manager

Performs poorly in 'lighthouse' tests for web performance. Very limited widget customisation - limited form options.

CEO/Founder

The Chrome Extension works great. My clients already love it, and it's making my work easier.

Then using the JIRA integration we can easily generate tickets and track their progress. I also love that we can communicate directly with customers using email via the Usersnap page.

So far so good, great quality for the price you pay.

Social Media and Production Coordinator

I like the ability to assign tasks and close them out as you finish.

Manager IT

It's easy to use, very intuitive with a lot of integrations, and the snapshot feature just works great.

I am impressed by the functionality and feature improvements that Usersnap has released for it's Pro users.

This is a great way to get the information your support team needs to start solving technical issues for your users.

Head of Operations

Now we are ready to launch and feel confident that we are delivering what the users want.

It does what its supposed to in an effective, straightforward manner.

Webmaster

The biggest downside is that customers don't always use it for the purpose intended.

Director & Developer

The basic plans are fairly pricey and limited to running just a few projects at a time.

Production Manager

The only parts that we could use a different feature, would be to show broken linked objects, such as a button' connection to annother page.

There are tools like Usabilla which will cost you a kidney to use, but usersnap offers users the ability to leave in-depth feedback about your website more than they could just do with a text box.

Usersnap screenshot: Collect issues with one click

Usersnap screenshot: Visual feedback (screen recordings and screenshots) during QA or UAT testing

Usersnap screenshot: Collect feature requests

Usersnap screenshot

Usersnap screenshot: Measure customer experience with NPS, CSAT, CES etc.

Usersnap screenshot: Have statistics on your feedback

Usersnap screenshot: Easy configuration

Usersnap screenshot: Integrate with 2,000 applications and share the feedback with your team

Usersnap screenshot: Collect feedback on your web projects via browser extensions

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Keep track of everything that’s happening on your network – from when a user installs a piece of software they shouldn’t have, to when your printer’s toner level gets low! Spiceworks lets you monitor and receive alerts on all the network happenings you care about most!

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

Coolfire Core is a powerful software solution designed to help companies defeat operational chaos and streamline manual work. By simplifying work management inside and outside the organization, Coolfire Core enables businesses to get more done, optimize the bottom line, and improve overall customer satisfaction.

Userback is a user feedback platform tailored for small teams, offering tools to capture feedback, survey users, and gather insights. Segment users, monitor interactions, and enhance product development effortlessly.

@mentions

Activity Tracking

CES Survey Structure

Configurable Workflow

CSAT Survey Structure

Deadline Management

For IT Project Management

Idea Management

Kanban Board

Mobile App

Multi-board

Multiple Projects

NPS of Customers

Performance Metrics

Prioritization

Process/Workflow Automation

Product Lifecycle Management

Product Roadmapping

Project Tracking

Project Workflow

Real-Time Analytics

Real-Time Data

Real-Time Notifications

Real-Time Updates

Roadmapping

Search/Filter

Support Ticket Management

Support Ticket Tracking

Task Board View

Task Editing

Task Progress Tracking

Task Scheduling

Task Tagging

Testing/QA Management

Text Analysis

To-Do List

Userback

Sales and Marketing Manager

No more screenshots with notes on them and the hassle of misunderstanding what the customer was requesting to be changed.

Director

I'm pretty impressed with the development progress of Userback and it was really great to support a local market platform.

Very good, support is great and they are implementing lot of great new features.

Cultivator in Chief

Great integrations with tools like Trello facilitate workflow. Very helpful during website development.

Technology Supervisor

Userback has been one of the best applications for us, and one of the best purchases in the past two years.

marketing

Seamlessly easy to use and for further customization, Userback has a JS api where we can do stuff like making a link or image to pull up the widget.

Lead Web Designer

Some graphics and fonts dont transfer over between from the screenshots. This makes it slightly hard to show issues, If i am trying to show a problem with the font etc.

Web Developer

Being able to have my customers comment my work on their website without leaving the page is just fantastic.

No white label, and it asks the user for feedback on their userback experience every time which is a bit annoying.

This software is so easy to use and implement to give your clients an easy way of providing feedback on web dev or creative work.

Dot Commando

Clients are impressed when shown how they can provide feedback. It's a quick and simple process to provide feedback.

We needed a system that we could integrate into our products to make getting feedback quick and easy for our clients and us. Userback really nailed that and have only gotten better.

Web Designer

Great options to customise the feedback tool to suit the brand and the type of feedback you need for a project.

Design Lead

Has almost eliminates miscommunication with clients over changes and feedback. The ability to pull up sessions/feedback visually is priceless.

Marketing Consultant

The ability to implement the feedback widget on any website is priceless.

webdeveloper

Customers should be able to see their tasks one below the other to avoid duplicate tasks.

Userback screenshot: Collect highly contextual and precise feedback from your users with annotated screenshots, video recordings, and metadata.

Userback screenshot: Trigger user surveys like NPS, CSAT, CES, and more to collect user insights directly inside your app.

Userback screenshot: Watch session replays alongside the feedback you receive to quickly understand issues so you can resolve them faster.

Userback screenshot: Collaborate with users, track progress in customizable workflows, and send automated replies to improve customer satisfaction.

Userback screenshot: Userback seamlessly integrates with your favorite tools like Jira, Slack, ClickUp, and more, helping you save time and streamline your workflows.

Usersnap vs Userback Comparison (2026)

Usersnap

Userback

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives