Usersnap Pricing, Features, Reviews & Comparison of Alternatives

Usersnap

Usersnap is the #1 visual feedback solution for QA/UAT/CX

4.73/5 (33 reviews)

Usersnap overview

What is Usersnap?

Usersnap is your user feedback platform for many use cases:

* Optimize your QA / testing process. Add a feedback widget to your website or web application and receive visual feedback which is easy to understand. Less friction in your communication. Integrate existing PM or issue tracking solutions like Jira, Trello, Asana etc

* Finish your projects faster with visual feedback in your User Acceptance Testing (UAT). Give your clients a feedback button in their newly developed websites to send you clear screenshots with comments. No questions have to be asked.

* Learn from customers through their feedback in your product. Gather actionable customer feedback about product experience (CX) and measure their happiness throughout their journey. NPS(R), CSAT, CES are only a few metrics you can measure.

Learn more at https://usersnap.com
usersnap.com

Pricing

Starting from
$9/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, French, German, Italian, Spanish, Turkish
Usersnap screenshot: Usersnap feedback widget with annotated visual bug report. Usersnap - add visual feedback superpowers to Jira Software - Optimize your developmentUsersnap screenshot: Optimize the agile scrum process > visual feedback
Usersnap screenshot: JavaScript recorder adds information about potential problemsUsersnap screenshot: Connect Usersnap with Jira Software or Jira ServiceDesk plus 30+ existing solutions on the market to power up your feedback process, such as Trello etc.Usersnap screenshot: riage feedback items in the Usersnap dashboard. Follow up on issues with requesting users via the customer careUsersnap screenshot: tiple feedback projects for Quality Assurance, User Acceptance Testing, Customer Experience and Customer Feedback.Usersnap screenshot: ems can be organized in smart lists with labels, status, assignee etc. Make it easy for you to handle a lot of feedback comingUsersnap screenshot: Collect visual user feedback in your QA or UAT process. Users will love to give you feedbackUsersnap & Jira - Adding visual feedback superpowers to Jira SoftwareUsersnap Classic Overview

Usersnap reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.5
  4.8
  4.9
Grigory Graborenko

Great for UI/detailed feedback

Used daily for 1-2 years
Reviewed 2018-12-11
Review Source: Capterra

I'm using it to get fine-grained feedback on my forms, pages and layouts. It gets me from 80% to 100%.

Pros
The ability to markup screenshots is super useful, and makes visual feedback painless. Best way to polish an existing design.

Cons
It's less useful for specs or feedback that require major structural changes to a page/layout. Also, the ticket filter system can get a little messy if you're not careful, but I suppose that's more on the user than the product - you give us an open-ended system, it's up to us to keep it organized.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 8/10

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Alexis Dorn

Great tool for customer support teams that has a lot of potential

Used weekly for 1-2 years
Reviewed 2018-11-22
Review Source: Capterra

Overall, Usersnap has been a great tool to help us provide our customers with better support, but I wish it did more.

Pros
Their idea is simple and effective - it's a great way to get a quick snapshot from users to help troubleshoot issues or get feedback when working with users who may not be technologically-capable enough to know how to take a screenshot. Usersnap was a life saver for our company and helped us up our Customer Support game significantly. The interface is simple enough to figure out, and its integration with Intercom was perfect for our needs. The customization options to black out data was essential to for our HIPAA-compliant customers, and the attache JS console is perfect for quick debugging.

Cons
It seems like the tool has a lot of potential, but essentially it just does one thing: lets users take screenshots. (I know they have since introduced their CX product for customer satisfaction surveying, but we never upgraded to this option). Some things I found that would make this better was: the ability to take full-page screenshots, or a co-browsing/screensharing feature, or have a more robust interface for us to be able to organize and categorize our screenshots better. It was useful for us at one point, but then we decided to switch over to a co-browsing tool instead because screenshots just weren't allowing us to provide the support we wanted.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 6/10

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Maria Duque

An easy to use product with great results

Used daily for 6-12 months
Reviewed 2019-11-18
Review Source: Capterra

We loved the easy to use interface, and the project visibility it gave us

Pros
This product helped us streamline our internal QA and UAT processes as it allowed users of all kinds of backgrounds to provide feedback on web development. We often struggle with client's resistance to use platforms for feedback, but as usersnap integrates to the staging website for review, our clients can send feedback as they encounter issues, and we benefit from knowing exactly where the issue was found. + it allows the project managers to see the progress on tickets and it is extremely simple for the developers to categorize them.

Cons
It has been great in general! The only parts that we could use a different feature, would be to show broken linked objects, such as a button' connection to annother page

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jessica Prochniak

Usersnap smoothed out bumps in our QA process

Used daily for 2+ years
Reviewed 2019-11-11
Review Source: Capterra

The usersnap customer service team has been great, I've implemented use of it at two agencies now and it's one of the few pieces of software that run without a hitch.

Pros
I love how easy it is for our clients to use- virtually no orientation needed.

Cons
Convincing clients to sign into yet another platform to review their feedback is a stretch, but we've solved that with their integrations now. (Jira)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Brittany Martel

Usersnap was Critical to our Internal and External UAT

Used daily for 6-12 months
Reviewed 2019-12-11
Review Source: Capterra

Pros
Usersnap gave us the ability to easily obtain user input, both from our internal audiences and external. The screen capture functionality is very powerful for understanding the feedback and making it actionable.

Cons
Sometimes the notes or arrows added to a screengrab are not in the exact position the user placed them at. This can cause confusion for the reviewer of the screen.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Usersnap pricing

Starting from
$9/month
Pricing options
Free trial
Subscription
View Pricing Plans

Pricing starts at 9 USD/month (paid annually). All other information can be found at https://usersnap.com/pricing

Usersnap features

API

Access Control (108 other apps)
Activity Dashboard (155 other apps)
Activity Tracking (87 other apps)
Alerts / Escalation (79 other apps)
Application Integration (73 other apps)
Auditing (90 other apps)
Automatic Notifications (126 other apps)
Collaboration Tools (79 other apps)
Compliance Management (74 other apps)
Data Import/Export (110 other apps)
Data Visualization (73 other apps)
Drag & Drop Interface (96 other apps)
Monitoring (211 other apps)
Real Time Data (87 other apps)
Real Time Monitoring (98 other apps)
Reporting & Statistics (114 other apps)
SSL Security (76 other apps)
Third Party Integration (149 other apps)
Workflow Management (99 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

GetApp Analysis

Usersnap is a cloud-based tool that web developers can use to communicate about issues and share information with clients, colleagues, and quality assurance engineers. By embedding a bug-reporting tool into their standard development processes, web professionals can reduce communication friction and work more efficiently with colleagues.

Usersnap is a cloud-based tool that’s embedded in the bug reporting and feedback loop, making it possible for clients and engineers to send annotated screenshots—complete with attached data like browser and operating system specifics—automatically when they come across issues on your website. Tiered pricing options make Usersnap just as useful for solo entrepreneurs and developers working on one-off web projects as it is for larger agencies and corporate teams

Using sticky notes, highlighters, and virtual pens, customers can point out exactly what issues they see while they navigate your website. These actionable bug reports are then sent via email, or pushed directly into a developer’s existing bug tracking, project management, or content management system.


What is Usersnap?

Capturing, sending, and managing bugs with Usersnap is a three step process. Embed the provided Javascript code to add a “Feedback” widget to your website. When clients, customers, and colleagues notice an issue, they are prompted to click on a Usersnap widget sitting along the bottom right-hand corner of their browser screen. Immediately, an overlay popup will appear prompting the user to annotate the screen that he or she current sees. This annotation can be done with a pen, highlighter, or typed note. Users are also prompted to enter their email addresses and any related comments before pressing “Send.”

Submitted bug reports are sent to a company’s quality assurance team via email, or funneled directly into the company’s existing bug tracking, project management, or CMS system. Because Usersnap’s code snippet is loaded “asynchronously,” it does not slow down page load times. The system supports all types of webfonts. To use Usersnap with a local development machine, developers are encouraged to utilize a forwarding service such as PageKite.


Who is Usersnap For?

Companies that utilize Usersnap can cut down on miscommunication and streamline operations when it comes to bug reporting and other quality assurance issues. Back-and-forth email chains can be all but eliminated for companies that embed Usersnap into their websites, since annotated screenshots are a much more efficient way of describing common web development issues—ranging from misplaced buttons to broken links—than written emails.

Not only do users receive annotated screenshots, but they are also able to access browser and operating system specifics for the customers who submitted each shot. This information it invaluable for quality assurance engineers when it comes time to reproduce issues on their own operating systems. By doing something as simple as adding a “Feedback” button to their websites, companies of all sizes (including freelancers) can cut down on the time it takes to report minor bugs and other website flaws.


Main Features

Add the Usersnap javascript code to your website

Before you can start receiving annotated screenshots via email, you’ll need to configure your website by adding a snippet of Usersnap’s JavaScript code to your page.

Manage your screenshot delivery method

Once you’ve configured your API key settings and embedded your personalized JavaScript code, you’ll need to define how your screenshots should be delivered. Usersnap provides submitted screenshots and background information to your office via email, or your selected bug tracker, project management, or customer service management system.

Annotate pages using the “Feedback” widget

Customers who visit your website and click on the “Feedback” widget along the bottom right-hand side of the page are prompted to annotate the page using a virtual pen, highlighter, or by typing a written note. Usersnap also collects each user’s email address. This information is then sent to your support team.


Integrations

App-to-app integrations likes the ones Usersnap supports help engineers get more out of their existing workflows


Pricing

Usersnap offers multiple pricing options for teams of all sizes. All new users are encouraged to sign up for a free trial account. Freelancer’s can utilize Usersnap’s Start plan at $19 per month. The company’s Basic plan offers the necessary tool for small teams at $49 per month, while the Professional plan is ideal for web agencies at $99 per month. Larger companies can contact Usersnap for custom pricing options.


Bottom Line

  • Usersnap widget for clients, customers, and colleagues
  • Annotated screenshots
  • “Feedback” widget
  • Collects user’s email address
  • Tiered pricing options
  • Does not slow down page load times

Additional information for Usersnap

Key features of Usersnap

  • Collect NPS, CSAT or CES
  • Customizable feedback widget
  • Feedback on design drafts and website prototypes
  • Integrates with a wide range of bug trackers
  • Integrates with customer care tools
  • Integrates with projectmanagement tools
  • No need to install any browser plugin
  • Receive meta-information with every screenshot
  • Reduce time spent on communication
  • Report bugs where they appear: in your browser.
  • Seemless integration in exisiting workflows
  • Works in every major browser
View All Features

Benefits

1) Collect feedback and bug reports where they happen. Collect it inside your web application/website.

2) Users can submit visual feedback directly in the browser. Add comments without training and submit it. No extra licenses for submitters needed.

3) Stay with your existing solutions: Usersnap integrates with a wide range of project management tools (Jira Software, Trello, Asana, etc), bug trackers and customer care solutions (Zendesk, Intercom, Jira ServiceDesk)

4) Cloud-based solution, no maintaince costs needed

5) Used by well-known brands like Microsoft, Facebook, Canva and Bridgestone.