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Usersnap

4.7
(47)

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Usersnap helps software companies to collect user feedback

(6)

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Usersnap Pricing, Features, Reviews and Alternatives

Usersnap FAQs

Q. What type of pricing plans does Usersnap offer?

Usersnap has the following pricing plans:
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of Usersnap?

Usersnap has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Usersnap support?

Usersnap supports the following languages:
Croatian, Czech, English, French, German, Hungarian, Italian, Japanese, Korean, Spanish, Turkish


Q. Does Usersnap offer an API?

Yes, Usersnap has an API available for use.


Q. What other apps does Usersnap integrate with?

Usersnap integrates with the following applications:
Drupal, GitHub, Google Analytics 360, Planio, Redmine, Jira, Businessmap, Microsoft Azure, ActiveCollab, Teamwork.com, Zapier, Pivotal Tracker, Axosoft, Airtable, Trello, Microsoft Teams, GitLab, WordPress, Pendo, Slack, Redbooth, Basecamp, Tableau, JIRA Service Management, ServiceNow, monday.com, ClickUp, Aha!, Joomla, Asana, Evernote Teams, Intercom, Productboard, Zendesk Suite


Q. What level of support does Usersnap offer?

Usersnap offers the following support options:
Knowledge Base, Email/Help Desk, Chat, FAQs/Forum, 24/7 (Live rep)

Usersnap product overview

What is Usersnap?

Usersnap is a user feedback platform to capture, organize, respond, and scale user insights for agile product testing and instant feature validation. Usersnap helps you put user needs at the core of product management and build precise, successful solutions.

Key benefits of using Usersnap

1) Collect feedback and bug reports where they happen. Collect it inside your web application/website.
2) Users can submit visual feedback directly in the browser (as a screenshot or screen recording). Add comments without training and submit it. No extra licenses for submitters needed.
3) Stay with your existing solutions: Usersnap integrates with a wide range of project management tools (Jira Software, Trello, Asana, etc), bug trackers and customer care solutions (Zendesk, Intercom, Jira ServiceDesk)
4) Cloud-based solution, no maintenance costs needed.
5) Used by well-known brands like Microsoft, Canva, Hawaiian Airlines, and Instacart.

https://usersnap.com

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Email/Help Desk
Chat
FAQs/Forum
24/7 (Live rep)

Training options

Live Online
Documentation
Webinars
Videos

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Starting from

29

Per month

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Usersnap pricing information

Value for money

4.5

/5

47

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Usersnap features

Functionality

4.6

/5

47

Total features

75

6 categories

Most valued features by users

API
Third-Party Integrations
Reporting/Analytics
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
Reporting & Statistics
Data Import/Export

Usersnap users reviews

Overall Rating

4.7

/5

47

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.27/10
Rating distribution

5

4

3

2

1

36

10

1

0

0

Pros
We can integrate with our DEVOPS environment and get the bugs and feedback immediately from our customers. Our quality process was increase using this amazing tool.
Usersnap's customer support has been available to help me out with everything I need, at all hours of the day. Their team is friendly and helpful.
Overall, I am pleased with the simplicity of setting up projects and a routing menu and the user experience is absolutely seamless.
Cons
Performs poorly in 'lighthouse' tests for web performance. Very limited widget customisation - limited form options.
The biggest downside is that customers don't always use it for the purpose intended.
The only parts that we could use a different feature, would be to show broken linked objects, such as a button' connection to annother page.

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