Usersnap Pricing, Features, Reviews & Comparison of Alternatives

Usersnap

Usersnap is the #1 bug tracking tool for your browser.

4.77/5 (13 reviews)

Usersnap overview

How does Usersnap work and how can I use it?

Adding Usersnap to a web-site is as simple as installing Google Analytics: simply put a small javascript-snippet on your page and you are ready. If you like to connect Usersnap with your exisiting tools, you can do this conveniently in the Usersnap administration interface.
usersnap.com

Pricing

Starting from
$19/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Canada, China and 7 other markets, Europe, Germany, India, Japan, Latin America, Middle-East and Africa, United Kingdom

Supported languages

English, Czech, Danish, Finnish, French and 9 other languages, German, Hungarian, Italian, Japanese, Korean, Polish, Russian, Spanish, Turkish
Usersnap screenshot: Create bug reports & collect feedback with UsersnapGetting started with UsersnapUsersnap screenshot: The Usersnap feedback widget allows you to collect feedback from clients and website visitors on new website prototypes and design draftsUsersnap screenshot: 1_screenshotUsersnap screenshot: Usersnap also integrates with tools you use, like Slack, JIRA, Hipchat, Asana, Trello and many more.Usersnap screenshot: Of course, bug trackers are also supported, e.g. Atlassian JIRA.

Usersnap reviews

Excellent
10

Very good
3

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.1
  4.1
  4.8
  4.9
Alexis Dorn

Great tool for customer support teams that has a lot of potential

Used weekly for 1-2 years
Reviewed 2018-11-22
Review Source: Capterra

Overall, Usersnap has been a great tool to help us provide our customers with better support, but I wish it did more. Their idea is simple and effective - it's a great way to get a quick snapshot from users to help troubleshoot issues or get feedback when working with users who may not be technologically-capable enough to know how to take a screenshot. Usersnap was a life saver for our company and helped us up our Customer Support game significantly. The interface is simple enough to figure out, and its integration with Intercom was perfect for our needs. The customization options to black out data was essential to for our HIPAA-compliant customers, and the attache JS console is perfect for quick debugging.

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Eric McNulty

Awesome Tool for Bug Submission

Used daily for 2+ years
Reviewed 2019-03-21
Review Source: Capterra

- Easy to use widget to embed on site. - Easy to customize who sees the widget so only employees can - Makes submitting bug reports as easy as 3 clicks. - Integrations with services like Zapier allows endless posiblities. - Tools for drawing and pointing out specific areas.

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Rachel Panush

Super Easy To Use, Facilitates QA Process

Used daily for 2+ years
Reviewed 2018-12-10
Review Source: Capterra

It has improved our process immensely.I'm a technical project manager, not a developer and I love using it. It's really faciliated our QA process. It integrates seamlessly with all of the major project management tools and works well with teams. If I ever have an issue and need to contact support, they are very responsive and helpful.

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Grigory Graborenko

Great for UI/detailed feedback

Used daily for 1-2 years
Reviewed 2018-12-11
Review Source: Capterra

I'm using it to get fine-grained feedback on my forms, pages and layouts. It gets me from 80% to 100%.The ability to markup screenshots is super useful, and makes visual feedback painless. Best way to polish an existing design.

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Anand Shah

Usersnap for Beta testing

Used daily for 2+ years
Reviewed 2018-12-11
Review Source: Capterra

On the spot feedback capturing system which is easy to use and capture many required information for technical team to analyze and troubleshoot faster.

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Usersnap pricing

Starting from
$19/month
Pricing options
Free trial
Subscription
View Pricing Plans

Pricing starts at 19 USD/month (paid annually)

Usersnap features

API
Projections

Access Control (75 other apps)
Activity Dashboard (117 other apps)
Activity Tracking (66 other apps)
Alerts / Escalation (57 other apps)
Application Integration (69 other apps)
Auditing (81 other apps)
Automatic Notifications (102 other apps)
Collaboration Tools (66 other apps)
Data Import/Export (83 other apps)
Drag & Drop Interface (86 other apps)
Monitoring (185 other apps)
Real Time Data (77 other apps)
Real Time Monitoring (83 other apps)
Real Time Reporting (65 other apps)
Reporting & Statistics (72 other apps)
SSL Security (69 other apps)
Third Party Integration (117 other apps)
Workflow Management (74 other apps)

GetApp Analysis

Usersnap is a cloud-based tool that web developers can use to communicate about issues and share information with clients, colleagues, and quality assurance engineers. By embedding a bug-reporting tool into their standard development processes, web professionals can reduce communication friction and work more efficiently with colleagues.

Usersnap is a cloud-based tool that’s embedded in the bug reporting and feedback loop, making it possible for clients and engineers to send annotated screenshots—complete with attached data like browser and operating system specifics—automatically when they come across issues on your website. Tiered pricing options make Usersnap just as useful for solo entrepreneurs and developers working on one-off web projects as it is for larger agencies and corporate teams

Using sticky notes, highlighters, and virtual pens, customers can point out exactly what issues they see while they navigate your website. These actionable bug reports are then sent via email, or pushed directly into a developer’s existing bug tracking, project management, or content management system.


What is Usersnap?

Capturing, sending, and managing bugs with Usersnap is a three step process. Embed the provided Javascript code to add a “Feedback” widget to your website. When clients, customers, and colleagues notice an issue, they are prompted to click on a Usersnap widget sitting along the bottom right-hand corner of their browser screen. Immediately, an overlay popup will appear prompting the user to annotate the screen that he or she current sees. This annotation can be done with a pen, highlighter, or typed note. Users are also prompted to enter their email addresses and any related comments before pressing “Send.”

Submitted bug reports are sent to a company’s quality assurance team via email, or funneled directly into the company’s existing bug tracking, project management, or CMS system. Because Usersnap’s code snippet is loaded “asynchronously,” it does not slow down page load times. The system supports all types of webfonts. To use Usersnap with a local development machine, developers are encouraged to utilize a forwarding service such as PageKite.


Who is Usersnap for?

Companies that utilize Usersnap can cut down on miscommunication and streamline operations when it comes to bug reporting and other quality assurance issues. Back-and-forth email chains can be all but eliminated for companies that embed Usersnap into their websites, since annotated screenshots are a much more efficient way of describing common web development issues—ranging from misplaced buttons to broken links—than written emails.

Not only do users receive annotated screenshots, but they are also able to access browser and operating system specifics for the customers who submitted each shot. This information it invaluable for quality assurance engineers when it comes time to reproduce issues on their own operating systems. By doing something as simple as adding a “Feedback” button to their websites, companies of all sizes (including freelancers) can cut down on the time it takes to report minor bugs and other website flaws.


Main features

Add the Usersnap javascript code to your website

Before you can start receiving annotated screenshots via email, you’ll need to configure your website by adding a snippet of Usersnap’s JavaScript code to your page.

Manage your screenshot delivery method

Once you’ve configured your API key settings and embedded your personalized JavaScript code, you’ll need to define how your screenshots should be delivered. Usersnap provides submitted screenshots and background information to your office via email, or your selected bug tracker, project management, or customer service management system.

Annotate pages using the “Feedback” widget

Customers who visit your website and click on the “Feedback” widget along the bottom right-hand side of the page are prompted to annotate the page using a virtual pen, highlighter, or by typing a written note. Usersnap also collects each user’s email address. This information is then sent to your support team.


Integrations

App-to-app integrations likes the ones Usersnap supports help engineers get more out of their existing workflows


Pricing

Usersnap offers multiple pricing options for teams of all sizes. All new users are encouraged to sign up for a free trial account. Freelancer’s can utilize Usersnap’s Start plan at $19 per month. The company’s Basic plan offers the necessary tool for small teams at $49 per month, while the Professional plan is ideal for web agencies at $99 per month. Larger companies can contact Usersnap for custom pricing options.


Bottom line

  • Usersnap widget for clients, customers, and colleagues
  • Annotated screenshots
  • “Feedback” widget
  • Collects user’s email address
  • Tiered pricing options
  • Does not slow down page load times

Additional information for Usersnap

Key features of Usersnap

  • Report bugs where they appear: in your browser.
  • Feedback on design drafts and website prototypes
  • Seemless integration in exisiting workflows
  • Reduce time spent on communication
  • Integrates with a wide range of bug trackers
  • Integrates with projectmanagement tools
  • Integrates with customer care tools
  • Receive meta-information with every screenshot
  • Works in every major browser
  • No need to install any browser plugin
  • Customizable feedback widget
View All Features

Benefits

Report issues and bugs where they happen. And collect feedback inside the browser.

Usersnap allows to report bugs and collect feedback directly in the browser: simply add annotations and click send. All feedback and bug reports are stored and managed in your project dashboards.

No switching costs
Usersnap supports a wide range of project management tools, bug trackers and customer care applications. Simply connect Usersnap with your tool once and start creating tickets and tasks from your browser.

Supported integrations include: E-Mail, Basecamp, Asana, Fogbugz, Trello, Intercom, Microsoft TFS, Jira, Zendesk, Axosoft Ontime, ActiveCollab, Trac, Redmine, Trello, Desk.com, Drupal, Wordpress.