Usersnap Pricing, Features, Reviews & Alternatives

Usersnap

Usersnap helps software companies to collect user feedback

4.71/5 (42 reviews)

Usersnap overview

What is Usersnap?

Usersnap is your user feedback platform for critical business use cases:

* Learn from customers through their feedback in your product. Gather actionable customer feedback about product experience (CX) and measure their happiness throughout their journey. NPS(R), CSAT, CES are only a few metrics you can measure.

* Optimize your QA / testing process. Add a feedback widget to your website or web application and receive visual feedback such as screen recordings or screenshots which are easy to understand. Less friction in your communication. Integrate existing PM or issue tracking solutions like Jira, Trello, Asana etc

* Finish your projects faster with visual feedback in your User Acceptance Testing (UAT). Give your clients a feedback button in their newly developed websites to send you clear screenshots with comments. No questions have to be asked.

Learn more at https://usersnap.com
usersnap.com

Pricing

Starting from
$19/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English, Turkish, French, German, Italian, Spanish
Usersnap screenshot: Collect issues with one clickUsersnap - screen recording featureUsersnap screenshot: Visual feedback (screen recordings and screenshots) during QA or UAT testingUsersnap screenshot: Collect feature requestsUsersnap screenshotUsersnap screenshot: Measure customer experience with NPS, CSAT, CES etc.Usersnap screenshot: Have statistics on your feedbackUsersnap screenshot: Easy configurationUsersnap screenshot: Integrate with 2,000 applications and share the feedback with your teamUsersnap screenshot: Collect feedback on your web projects via browser extensions

Usersnap user reviews

Value for money
Features
Ease of use
Customer support
  4.4
  4.6
  4.8
  4.9
Grigory G.

Great for UI/detailed feedback

Used daily for 1-2 years
Reviewed 2018-12-11
Review Source: Capterra

I'm using it to get fine-grained feedback on my forms, pages and layouts. It gets me from 80% to 100%.

Pros
The ability to markup screenshots is super useful, and makes visual feedback painless. Best way to polish an existing design.

Cons
It's less useful for specs or feedback that require major structural changes to a page/layout. Also, the ticket filter system can get a little messy if you're not careful, but I suppose that's more on the user than the product - you give us an open-ended system, it's up to us to keep it organized.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 8/10

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NICOLE R.

Best in class for capturing user feedback!

Used daily for 6-12 months
Reviewed 2020-03-16
Review Source: Capterra

We ran a 6 month private beta to improve usability with a new edtech start up. We had 400 users during private beta, and were able to collect a lot of new feature requests, enhancements and bug information. Now we are ready to launch and feel confident that we are delivering what the users want!

Pros
I loved how easy this was to implement, and how every single user is able to quickly give effective in the moment feedback. Users comment all the time that they love this feedback feature, and it gives our new site even more credibility to have this tool. On the back end, the ability to create custom tags has helped us organize and track all the feedback for effective product decisions.

Cons
No cons here. One thing to note in the back end - - when you create a custom view of the tickets, that view is only applied to your profile, and your other colleagues on the back end won't see it on their profile.

Response from Usersnap


Hi Nicole,

thanks a ton for your awesome review and we appreciate your feedback a lot.

What you are mentioning regarding the personal lists you have in the Usersnap dashboard. We are tackling that in the next step of our product roadmap. We are currently collecting feedback from customers, so why not talk to us and tell us how we can bring value to you and your team?

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Pat S.

Very friendly customer support. Super easy setup.

Used daily for less than 6 months
Reviewed 2021-03-23
Review Source: Capterra

Pros
Usersnap's customer support has been available to help me out with everything I need, at all hours of the day. Their team is friendly and helpful. The widget is very easy to set up and works great.

Cons
The admin panel is a little crowded, but that's probably because they offer so many features.

Response from Usersnap


Hi Pat,

Thanks so much for the review and the feedback.

We want to deliver the best experience to you possible, and don't ever hesitate to reach out for more support when needed.

We understand you on the dashboard. The truth is, we've got a lot of great features, and more features coming out. We'd love to know how they help you out, and always feel free to give us a heads up on features you'd like to see in the future.

Cheers!
-Usersnap

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Brittany M.

Usersnap was Critical to our Internal and External UAT

Used daily for 6-12 months
Reviewed 2019-12-11
Review Source: Capterra

Pros
Usersnap gave us the ability to easily obtain user input, both from our internal audiences and external. The screen capture functionality is very powerful for understanding the feedback and making it actionable.

Cons
Sometimes the notes or arrows added to a screengrab are not in the exact position the user placed them at. This can cause confusion for the reviewer of the screen.

Response from Usersnap


Hi Brittany,

thanks a lot for your review and we appreciate your feedback a lot.

You mentioned that your annotations were sometimes off the line from where your users took it?

After reworking our help-center, we addressed that topic so that you several ways to resolve this issue.
https://help.usersnap.com/docs/screenshots-not-accurate

I hope this works for you.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Great price-quality

Used daily for 2+ years
Reviewed 2021-01-18
Review Source: Capterra

So far so good, great quality for the price you pay.

Pros
Easy to use through its browser extension as well as by installing it. A valuable tool to keep all the product feedback together

Cons
Multiple attachments, analytics tools, customization options, multiple screenshots, user based inboxes

Response from Usersnap


Thanks a lot for your review and we appreciate your feedback a lot.

I saw that you are missing a few benefits and I want to inform you that it's possible to add additional attachments to each feedback item. Additionally, we have user-based inboxes now and you can customize the widget (remove the branding, etc). There are also statistics with your re-shaped, modern user feedback platform.

We relaunched our product with a lot of customer feedback baked into our product.

We would love to hear what you think about it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Usersnap pricing

Starting from
$19/month
Pricing options
Subscription
Free trial
View Pricing Plans

Pricing starts at 9 USD/month (paid annually). All other information can be found at https://usersnap.com/pricing

Usersnap features

API
Collaboration Tools
Dashboard
Reporting/Analytics
Workflow Management

Access Controls/Permissions (398 other apps)
Activity Dashboard (310 other apps)
Activity Tracking (166 other apps)
Alerts / Escalation (174 other apps)
Alerts/Notifications (322 other apps)
Audit Management (179 other apps)
Compliance Management (219 other apps)
Data Import/Export (269 other apps)
Data Visualization (212 other apps)
Drag & Drop (178 other apps)
Monitoring (317 other apps)
Real Time Monitoring (217 other apps)
Reporting & Statistics (276 other apps)
Search/Filter (259 other apps)
Third Party Integrations (343 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

GetApp Analysis

Usersnap is a cloud-based tool that web developers can use to communicate about issues and share information with clients, colleagues, and quality assurance engineers. By embedding a bug-reporting tool into their standard development processes, web professionals can reduce communication friction and work more efficiently with colleagues.

Usersnap is a cloud-based tool that’s embedded in the bug reporting and feedback loop, making it possible for clients and engineers to send annotated screenshots—complete with attached data like browser and operating system specifics—automatically when they come across issues on your website. Tiered pricing options make Usersnap just as useful for solo entrepreneurs and developers working on one-off web projects as it is for larger agencies and corporate teams

Using sticky notes, highlighters, and virtual pens, customers can point out exactly what issues they see while they navigate your website. These actionable bug reports are then sent via email, or pushed directly into a developer’s existing bug tracking, project management, or content management system.


What is Usersnap?

Capturing, sending, and managing bugs with Usersnap is a three step process. Embed the provided Javascript code to add a “Feedback” widget to your website. When clients, customers, and colleagues notice an issue, they are prompted to click on a Usersnap widget sitting along the bottom right-hand corner of their browser screen. Immediately, an overlay popup will appear prompting the user to annotate the screen that he or she current sees. This annotation can be done with a pen, highlighter, or typed note. Users are also prompted to enter their email addresses and any related comments before pressing “Send.”

Submitted bug reports are sent to a company’s quality assurance team via email, or funneled directly into the company’s existing bug tracking, project management, or CMS system. Because Usersnap’s code snippet is loaded “asynchronously,” it does not slow down page load times. The system supports all types of webfonts. To use Usersnap with a local development machine, developers are encouraged to utilize a forwarding service such as PageKite.


Who is Usersnap For?

Companies that utilize Usersnap can cut down on miscommunication and streamline operations when it comes to bug reporting and other quality assurance issues. Back-and-forth email chains can be all but eliminated for companies that embed Usersnap into their websites, since annotated screenshots are a much more efficient way of describing common web development issues—ranging from misplaced buttons to broken links—than written emails.

Not only do users receive annotated screenshots, but they are also able to access browser and operating system specifics for the customers who submitted each shot. This information it invaluable for quality assurance engineers when it comes time to reproduce issues on their own operating systems. By doing something as simple as adding a “Feedback” button to their websites, companies of all sizes (including freelancers) can cut down on the time it takes to report minor bugs and other website flaws.


Main Features

Add the Usersnap javascript code to your website

Before you can start receiving annotated screenshots via email, you’ll need to configure your website by adding a snippet of Usersnap’s JavaScript code to your page.

Manage your screenshot delivery method

Once you’ve configured your API key settings and embedded your personalized JavaScript code, you’ll need to define how your screenshots should be delivered. Usersnap provides submitted screenshots and background information to your office via email, or your selected bug tracker, project management, or customer service management system.

Annotate pages using the “Feedback” widget

Customers who visit your website and click on the “Feedback” widget along the bottom right-hand side of the page are prompted to annotate the page using a virtual pen, highlighter, or by typing a written note. Usersnap also collects each user’s email address. This information is then sent to your support team.


Integrations

App-to-app integrations likes the ones Usersnap supports help engineers get more out of their existing workflows


Pricing

Usersnap offers multiple pricing options for teams of all sizes. All new users are encouraged to sign up for a free trial account. Freelancer’s can utilize Usersnap’s Start plan at $19 per month. The company’s Basic plan offers the necessary tool for small teams at $49 per month, while the Professional plan is ideal for web agencies at $99 per month. Larger companies can contact Usersnap for custom pricing options.


Bottom Line

  • Usersnap widget for clients, customers, and colleagues
  • Annotated screenshots
  • “Feedback” widget
  • Collects user’s email address
  • Tiered pricing options
  • Does not slow down page load times

Videos and tutorials

Additional information for Usersnap

Key features of Usersnap

  • Collect NPS, CSAT or CES
  • Customizable feedback widget
  • Feedback on design drafts and website prototypes
  • Integrates with a wide range of bug trackers
  • Integrates with customer care tools
  • Integrates with projectmanagement tools
  • No need to install any browser plugin
  • Receive meta-information with every screenshot
  • Reduce time spent on communication
  • Report bugs where they appear: in your browser.
  • Screen recordings
  • Seemless integration in exisiting workflows
  • Works in every major browser
View All Features

Benefits

1) Collect feedback and bug reports where they happen. Collect it inside your web application/website.
2) Users can submit visual feedback directly in the browser (as a screenshot or screen recording). Add comments without training and submit it. No extra licenses for submitters needed.
3) Stay with your existing solutions: Usersnap integrates with a wide range of project management tools (Jira Software, Trello, Asana, etc), bug trackers and customer care solutions (Zendesk, Intercom, Jira ServiceDesk)
4) Cloud-based solution, no maintenance costs needed.
5) Used by well-known brands like Microsoft, Canva, Hawaiian Airlines, and Instacart.