I'm using it to get fine-grained feedback on my forms, pages and layouts. It gets me from 80% to 100%.
The ability to markup screenshots is super useful, and makes visual feedback painless. Best way to polish an existing design.
It's less useful for specs or feedback that require major structural changes to a page/layout. Also, the ticket filter system can get a little messy if you're not careful, but I suppose that's more on the user than the product - you give us an open-ended system, it's up to us to keep it organized.
Likelihood to recommend: 8/10
The usersnap customer service team has been great, I've implemented use of it at two agencies now and it's one of the few pieces of software that run without a hitch.
I love how easy it is for our clients to use- virtually no orientation needed.
Convincing clients to sign into yet another platform to review their feedback is a stretch, but we've solved that with their integrations now. (Jira)
Likelihood to recommend: 10/10
Overall, Usersnap has been a great tool to help us provide our customers with better support, but I wish it did more.
Their idea is simple and effective - it's a great way to get a quick snapshot from users to help troubleshoot issues or get feedback when working with users who may not be technologically-capable enough to know how to take a screenshot. Usersnap was a life saver for our company and helped us up our Customer Support game significantly. The interface is simple enough to figure out, and its integration with Intercom was perfect for our needs. The customization options to black out data was essential to for our HIPAA-compliant customers, and the attache JS console is perfect for quick debugging.
It seems like the tool has a lot of potential, but essentially it just does one thing: lets users take screenshots. (I know they have since introduced their CX product for customer satisfaction surveying, but we never upgraded to this option). Some things I found that would make this better was: the ability to take full-page screenshots, or a co-browsing/screensharing feature, or have a more robust interface for us to be able to organize and categorize our screenshots better. It was useful for us at one point, but then we decided to switch over to a co-browsing tool instead because screenshots just weren't allowing us to provide the support we wanted.
Likelihood to recommend: 6/10
Usersnap gave us the ability to easily obtain user input, both from our internal audiences and external. The screen capture functionality is very powerful for understanding the feedback and making it actionable.
Sometimes the notes or arrows added to a screengrab are not in the exact position the user placed them at. This can cause confusion for the reviewer of the screen.
Likelihood to recommend: 10/10
We loved the easy to use interface, and the project visibility it gave us
This product helped us streamline our internal QA and UAT processes as it allowed users of all kinds of backgrounds to provide feedback on web development. We often struggle with client's resistance to use platforms for feedback, but as usersnap integrates to the staging website for review, our clients can send feedback as they encounter issues, and we benefit from knowing exactly where the issue was found. + it allows the project managers to see the progress on tickets and it is extremely simple for the developers to categorize them.
It has been great in general! The only parts that we could use a different feature, would be to show broken linked objects, such as a button' connection to annother page
Likelihood to recommend: 10/10
Pricing starts at 9 USD/month (paid annually). All other information can be found at https://usersnap.com/pricing
Usersnap is a cloud-based tool that web developers can use to communicate about issues and share information with clients, colleagues, and quality assurance engineers. By embedding a bug-reporting tool into their standard development processes, web professionals can reduce communication friction and work more efficiently with colleagues.
Usersnap is a cloud-based tool that’s embedded in the bug reporting and feedback loop, making it possible for clients and engineers to send annotated screenshots—complete with attached data like browser and operating system specifics—automatically when they come across issues on your website. Tiered pricing options make Usersnap just as useful for solo entrepreneurs and developers working on one-off web projects as it is for larger agencies and corporate teams
Using sticky notes, highlighters, and virtual pens, customers can point out exactly what issues they see while they navigate your website. These actionable bug reports are then sent via email, or pushed directly into a developer’s existing bug tracking, project management, or content management system.
Submitted bug reports are sent to a company’s quality assurance team via email, or funneled directly into the company’s existing bug tracking, project management, or CMS system. Because Usersnap’s code snippet is loaded “asynchronously,” it does not slow down page load times. The system supports all types of webfonts. To use Usersnap with a local development machine, developers are encouraged to utilize a forwarding service such as PageKite.
Companies that utilize Usersnap can cut down on miscommunication and streamline operations when it comes to bug reporting and other quality assurance issues. Back-and-forth email chains can be all but eliminated for companies that embed Usersnap into their websites, since annotated screenshots are a much more efficient way of describing common web development issues—ranging from misplaced buttons to broken links—than written emails.
Not only do users receive annotated screenshots, but they are also able to access browser and operating system specifics for the customers who submitted each shot. This information it invaluable for quality assurance engineers when it comes time to reproduce issues on their own operating systems. By doing something as simple as adding a “Feedback” button to their websites, companies of all sizes (including freelancers) can cut down on the time it takes to report minor bugs and other website flaws.
Customers who visit your website and click on the “Feedback” widget along the bottom right-hand side of the page are prompted to annotate the page using a virtual pen, highlighter, or by typing a written note. Usersnap also collects each user’s email address. This information is then sent to your support team.
App-to-app integrations likes the ones Usersnap supports help engineers get more out of their existing workflows
Usersnap offers multiple pricing options for teams of all sizes. All new users are encouraged to sign up for a free trial account. Freelancer’s can utilize Usersnap’s Start plan at $19 per month. The company’s Basic plan offers the necessary tool for small teams at $49 per month, while the Professional plan is ideal for web agencies at $99 per month. Larger companies can contact Usersnap for custom pricing options.