I'm using it to get fine-grained feedback on my forms, pages and layouts. It gets me from 80% to 100%.
The ability to markup screenshots is super useful, and makes visual feedback painless. Best way to polish an existing design.
It's less useful for specs or feedback that require major structural changes to a page/layout. Also, the ticket filter system can get a little messy if you're not careful, but I suppose that's more on the user than the product - you give us an open-ended system, it's up to us to keep it organized.
Likelihood to recommend: 8/10
We ran a 6 month private beta to improve usability with a new edtech start up. We had 400 users during private beta, and were able to collect a lot of new feature requests, enhancements and bug information. Now we are ready to launch and feel confident that we are delivering what the users want!
I loved how easy this was to implement, and how every single user is able to quickly give effective in the moment feedback. Users comment all the time that they love this feedback feature, and it gives our new site even more credibility to have this tool. On the back end, the ability to create custom tags has helped us organize and track all the feedback for effective product decisions.
No cons here. One thing to note in the back end - - when you create a custom view of the tickets, that view is only applied to your profile, and your other colleagues on the back end won't see it on their profile.
thanks a ton for your awesome review and we appreciate your feedback a lot.
What you are mentioning regarding the personal lists you have in the Usersnap dashboard. We are tackling that in the next step of our product roadmap. We are currently collecting feedback from customers, so why not talk to us and tell us how we can bring value to you and your team?
Likelihood to recommend: 10/10
Usersnap's customer support has been available to help me out with everything I need, at all hours of the day. Their team is friendly and helpful. The widget is very easy to set up and works great.
The admin panel is a little crowded, but that's probably because they offer so many features.
Thanks so much for the review and the feedback.
We want to deliver the best experience to you possible, and don't ever hesitate to reach out for more support when needed.
We understand you on the dashboard. The truth is, we've got a lot of great features, and more features coming out. We'd love to know how they help you out, and always feel free to give us a heads up on features you'd like to see in the future.
Likelihood to recommend: 10/10
Usersnap gave us the ability to easily obtain user input, both from our internal audiences and external. The screen capture functionality is very powerful for understanding the feedback and making it actionable.
Sometimes the notes or arrows added to a screengrab are not in the exact position the user placed them at. This can cause confusion for the reviewer of the screen.
thanks a lot for your review and we appreciate your feedback a lot.
You mentioned that your annotations were sometimes off the line from where your users took it?
After reworking our help-center, we addressed that topic so that you several ways to resolve this issue.
I hope this works for you.
Likelihood to recommend: 10/10
So far so good, great quality for the price you pay.
Easy to use through its browser extension as well as by installing it. A valuable tool to keep all the product feedback together
Multiple attachments, analytics tools, customization options, multiple screenshots, user based inboxes
Thanks a lot for your review and we appreciate your feedback a lot.
I saw that you are missing a few benefits and I want to inform you that it's possible to add additional attachments to each feedback item. Additionally, we have user-based inboxes now and you can customize the widget (remove the branding, etc). There are also statistics with your re-shaped, modern user feedback platform.
We relaunched our product with a lot of customer feedback baked into our product.
We would love to hear what you think about it.
Likelihood to recommend: 9/10
Pricing starts at 9 USD/month (paid annually). All other information can be found at https://usersnap.com/pricing
Usersnap is a cloud-based tool that web developers can use to communicate about issues and share information with clients, colleagues, and quality assurance engineers. By embedding a bug-reporting tool into their standard development processes, web professionals can reduce communication friction and work more efficiently with colleagues.
Usersnap is a cloud-based tool that’s embedded in the bug reporting and feedback loop, making it possible for clients and engineers to send annotated screenshots—complete with attached data like browser and operating system specifics—automatically when they come across issues on your website. Tiered pricing options make Usersnap just as useful for solo entrepreneurs and developers working on one-off web projects as it is for larger agencies and corporate teams
Using sticky notes, highlighters, and virtual pens, customers can point out exactly what issues they see while they navigate your website. These actionable bug reports are then sent via email, or pushed directly into a developer’s existing bug tracking, project management, or content management system.
Submitted bug reports are sent to a company’s quality assurance team via email, or funneled directly into the company’s existing bug tracking, project management, or CMS system. Because Usersnap’s code snippet is loaded “asynchronously,” it does not slow down page load times. The system supports all types of webfonts. To use Usersnap with a local development machine, developers are encouraged to utilize a forwarding service such as PageKite.
Companies that utilize Usersnap can cut down on miscommunication and streamline operations when it comes to bug reporting and other quality assurance issues. Back-and-forth email chains can be all but eliminated for companies that embed Usersnap into their websites, since annotated screenshots are a much more efficient way of describing common web development issues—ranging from misplaced buttons to broken links—than written emails.
Not only do users receive annotated screenshots, but they are also able to access browser and operating system specifics for the customers who submitted each shot. This information it invaluable for quality assurance engineers when it comes time to reproduce issues on their own operating systems. By doing something as simple as adding a “Feedback” button to their websites, companies of all sizes (including freelancers) can cut down on the time it takes to report minor bugs and other website flaws.
Customers who visit your website and click on the “Feedback” widget along the bottom right-hand side of the page are prompted to annotate the page using a virtual pen, highlighter, or by typing a written note. Usersnap also collects each user’s email address. This information is then sent to your support team.
App-to-app integrations likes the ones Usersnap supports help engineers get more out of their existing workflows
Usersnap offers multiple pricing options for teams of all sizes. All new users are encouraged to sign up for a free trial account. Freelancer’s can utilize Usersnap’s Start plan at $19 per month. The company’s Basic plan offers the necessary tool for small teams at $49 per month, while the Professional plan is ideal for web agencies at $99 per month. Larger companies can contact Usersnap for custom pricing options.