Vivantio vs IT Glue

Confluence

Zoho Desk

TOPdesk

HappyFox Help Desk

Passportal

Hudu

Compare Vivantio and IT Glue based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

HappyFox is a cloud based, all-in-one help desk and customer support software. HappyFox's ticketing system enables the quick resolution of customers' issues via an efficient customer support workflow. The platform provides a built-in knowledge base, community forum and end-user support portal.

TOPdesk is a service management platform for busy IT service teams that want to get things done. Packed with features and templates for processes like Incident Management, Asset Management and Change Management, TOPdesk is ready to use and quick to personalize. Our in-house experts are here to help.

Zoho Desk is a web and mobile-based customer service software that enables businesses of all sizes and types to deliver customer support, empower agents, and maintain operations.

Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across IT, HR, GRC, Facilities, Finance, Legal and B2B Customer Support.

Access Controls/Permissions

Account Alerts

Active Directory Integration

Activity Dashboard

Activity Tracking

AI/Machine Learning

Alerts/Escalation

Alerts/Notifications

Analytics

Application Management

Approval Process Control

Asset Lifecycle Management

Asset Tracking

Assignment Management

Audit Management

Audit Trail

Automated Routing

Autoresponders

Availability Management

Calendar Management

Call Center Management

Call Routing

Capacity Management

Catalog Management

CES Survey Structure

Change Management

Chat/Messaging

Client Portal

CMDB

Collaboration Tools

Commenting/Notes

Communication Management

Complaint Monitoring

Compliance Management

Compliance Tracking

Configurable Workflow

Configuration Management

Contact Database

Contact Management

Content Management

Contract/License Management

Cost Tracking

CSAT Survey Structure

Customer Communication

Customer Database

Customer Experience Management

Customer History

Customer Management

Customer Portal

Customer Segmentation

Customer Support

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Dashboard Creation

Data Import/Export

Data Visualization

Document Management

Document Storage

Drag & Drop

Email Management

Email Templates

Engagement Tracking

Event Triggered Actions

Feedback Management

Forecasting

Full Text Search

Help Desk Management

Inbox Management

Incident Management

Interaction Tracking

Inventory Management

Issue Auditing

Issue Management

Issue Scheduling

Issue Tracking

IT Asset Management

IT Asset Tracking

IT Reporting

IT Risk Management

Knowledge Base Management

Knowledge Management

Live Chat

Localization Automation

Macros/Templated Responses

Maintenance Management

Maintenance Scheduling

Mobile Access

Mobile Interface

Multi-Channel Communication

Multi-Language

Negative Feedback Management

NPS of Customers

NPS Survey Structure

Onboarding

Vivantio

Linux

Web-based

Windows

Support Analyst

The ease of doing business is the most best thing I found in Vivantio and also the reports it generates is simply awesome.

Service Desk Manager

We have received excellent support from cust care at Vivantio throughout the migration plan, and I really appreciate the care, time and dedication he has shown that has helped us enormously.

VP of Global Support

Vivantio was easy to work with and willing to meet the needs of our company. Customer support was outstanding and the software very easy to use.

SVP Infrastructure

Its hard to tell who is in what groups from an end user perspective. Grouping seems wrong but you have no idea who is supposed to be in a group.

I am happy using this software. Reports section impressive and engineer can generate reports according to his requirements.

One of the best tools in the market. User friendly with robust features.

We are finding that Vivantio is difficult to customize and is missing features that would be beneficial to our operations.

Information System Specialist

So far, the customer support has been great and we really enjoy working with the Vivantio Team.

Good uptime and notifications from the Vivantio team if there are problems with the platform. Good integrations with CRM so we can import accounts and contacts into the system.

Technical Support

Overall I recommend Vivantio as a company and their ITSM suite of tools offer excellent value for money in my opinion.

Service Operations Team Lead

One downside is that each person who actions the change must choose who does the next action, and if anyone forgets no tasks are assigned to anyone.

Software QA Analyst

Best Part of Vivantio has been the Approval Process.

Senior Service Delivery Analyst

We find that Active Directory / LDAP Integration is most useful making it easy to configure and are able to use our own AD security groups to configure permissions to access ITSM.

Good value for money ITSM Tool for ITIL based Service Desks.

Group IT Director

There are no revision history when create/editing custom pages.

It has all the features that most users would need from an ITSM Tool such as asset management, reporting, raising support calls, CRM management, self service user interface etc.

I used Vivantio daily for 6 years and whilst the Organisation that I worked for did not take full advantage of all it had to offer the main features within the software that we did use were great.

I have had limited experience with Vivantio technical support and after sales however the interactions that I had were pleasant and prompt.

Vivantio screenshot: Dashboard Example

Vivantio screenshot: Flex Home Screen

Vivantio screenshot: Incident Example

Vivantio screenshot: Self Service Portal

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Hudu is a customer-focused IT Documentation software that technician's love. No contracts, in-house support, and a rapid release cycle.

Confluence is a remote-friendly workspace offering a centralized platform for documentation, collaboration, and knowledge sharing. Its AI-based tools via Rovo assist teams in drafting, brainstorming, and turning ideas into plans. Confluence supports live docs, whiteboards, databases, and templates to meet diverse needs while integrating seamlessly with Atlassian products and third-party tools.

N-able Passportal + Documentation Manager is a cloud-based password protection solution designed for managed service providers (MSPs), which offers password change automation, credential injection, auditing, reporting, and privileged client documentation capabilities

IT Glue is a cloud-based, SOC 2-compliant IT documentation solution which is designed to help MSPs manage documentation and reduce time spent searching for information. The platform offers flexible asset tracking, relationship mapping, documentation automation, workflows, checklists, and more.

Vivantio vs IT Glue Comparison (2026)

Vivantio

IT Glue

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives