WalkMe vs Pendo

Intercom

Hack The Box

Gainsight CS

Cognigy.AI

charles

Gainsight PX

Compare WalkMe and Pendo based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Hack the Box is a hacking training platform allowing IT professionals to advance their ethical hacking skills and be part of a worldwide community. Hack the Box offers labs and challenges for hackers to develop and practice their cybersecurity skills. 

charles assists companies in pioneering conversational commerce by integrating shop systems, chat apps, and bots in a single platform. Key features include lead distribution & qualification, analytics, human handover, one-to-one messaging, real-time conversations, multi-chat, automation, and more.

Business-focused Conversational AI solution to help enterprises deliver outstanding services experiences.

WalkMe pioneered the Digital Adoption Platform (DAP) to transform the user experience in today’s overwhelming digital world. Using AI, analytics, guidance and automation, WalkMe’s transparent overlay assists users to complete tasks easily within any enterprise software, mobile app or website.

Activity Dashboard

Activity Tracking

AI Copilot

Alerts/Escalation

Alerts/Notifications

Asset Categorization

Asset Library

Asynchronous Learning

Audience Targeting

Behavior Tracking

Blended Learning

Built-in LMS

Certification & Licensing

Churn Management

Communication Management

Compliance Management

Contact Management

Content Creation

Content Library

Content Management

Contextual Guidance

Corporate/Business

Course Management

Customer Database

Customer Experience Management

Customer Segmentation

Customizable Branding

Customizable Fields

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Data Quality Control

Data Security

Document Management

Employee Handbook

Employee Onboarding

Engagement Tracking

Event Triggered Actions

Feedback Management

Gamification

In-App Training

Interactive Content

Knowledge Base Management

Knowledge Management

Launch Management

Lead Management

Learning Management

Learning Paths/Tracks

Live Chat

Mobile Access

Mobile Learning

Modeling & Simulation

Monitoring

Multi-Channel Data Collection

Multi-Language

Orientation Workflow Management

Performance Metrics

Predictive Analytics

Progress Tracking

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Reporting & Statistics

Reporting/Analytics

Rich Text Editor

Search/Filter

Segmentation

Self Service Portal

Self Service Tools

Self-paced Learning

Single Sign On

Support Ticket Management

Survey/Poll Management

Surveys & Feedback

Task Management

Third-Party Integrations

Training Companies

Training Management

Trend Analysis

User Onboarding

Visitor Tracking

Visual Analytics

Widgets

Workflow Management

WalkMe

Android

Linux

Web-based

Windows

iPad

iPhone

Implementation Success Analyst

Their communication is great, I get help when I need it, and they are releasing new features that improve the use of the tools. It's made training new customers easy and is a great support tool.

Director of Learning and Development

Great product that integrates with a webage to provide seamless training, pretty simple to use. Great concept that uses the actual love system.

Web Designer

Great, excellent work that I do WalkMe. It should be noted that their treatment and concern for the welfare of their customers is always in sight.

Director Product Management

Has very good customization capabilities. Provides a good UX to build and design your walkthroughs and announcements.

Business Analyst

Very happy with this software. The WalkMe support team was also amazing.

Sometimes things that were built will randomly stop working. This is typical with most software but can be annoying.

E-learning Developer

The ease of use when creating WalkMe tutorials is what I love about the software. Learning how to create highly engaging tutorials is a lot simpler than I thought.

Director of Client Service

Clunky to set up and our trainer got certified, only to find then that the prescribed way of using the product was wrong, which resulted in slower last times for our app. Difficult to determine ROI.

Co-founder

Saved us money by allowing our team to focus on something other than client requests. They were able to help themselves with content by WalkMe.

The issues I encountered with Flash and different Internet operating systems were somewhat of a pain initially.

Instructional Designer II

It's often mistaken and mislabeled as an "instructional" tool. Mobile is an added cost.

This software saved our support team significant time and energy.

Senior Lead QA Engineer

At a glance, does what it needs to and helps guide users for learning complicated applications. There are a lot of use cases for it.

Director of Support

WalkMe is an incredibly powerful tool that allows deep integration with your website or software.

Training & HR Systems Specialist

If there is no one to dedicate their time to building out processes then it will take forever to get done.

Group Product Manager

Unfortunately their product is prohibitively hard to use. They have set up a "walkme university" and require 10 hours of training and watching videos just to get started.

Director of Member Support and Training

For example, we’ve used it to let users know “Hey, we’re aware of this bug,” to avoid a zillion support requests. We’ve used it to run surveys, highlight new features, everything.

WalkMe screenshot: WalkMe delivers context-aware, in-flow AI assistance—conversational search, next-best actions, input validation, summarization, and automation directly in users’ workflow.

WalkMe screenshot: WalkMe’s analytics offer dashboards, application and workflow analytics, custom widgets, funnel/path tracking, form and engagement insights to identify friction and optimize digital adoption.

WalkMe screenshot: WalkMe Stories enables teams to capture, share, and collaborate on step-by-step guides—complete with comments, version history, sharing, and export options for teamwork.

WalkMe screenshot: Workflows lets you build custom operational flows using predefined templates and dashboards—helping managers assign tasks, monitor progress, and optimize business processes.

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. 

Gainsight PX is a cloud-based product experience platform designed to help businesses of all sizes analyze user experience (UX) and develop product adoption strategies for customers. Key features include feedback collection, audience segmentation, user retention metrics, and reporting.

Gainsight helps companies protect revenue and drive expansion by unifying customer data, surfacing AI-powered insights, and automating engagement across the post-sale journey.


Pendo is a product experience platform for teams to capture product usage data and behavior, gather feedback, and influence behavior with in-app messaging

WalkMe vs Pendo Comparison (2026)

WalkMe

Pendo

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

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