Web Help Desk vs Desk Manager

Zendesk Suite

Zoho Desk

Spiceworks Cloud Help Desk

Milvus

TOPdesk

Tiflux

Compare Web Help Desk and Desk Manager based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Keep track of everything that’s happening on your network – from when a user installs a piece of software they shouldn’t have, to when your printer’s toner level gets low! Spiceworks lets you monitor and receive alerts on all the network happenings you care about most!

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from various app integrations.

Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune.

Web Help Desk by SolarWinds is a customizable help desk & IT asset management solution for businesses within industries such as education, healthcare, government, & more. It offers features for managing IT assets, IT services, knowledge, remote support, SLA, time & billing, workflows, & more.

Activity Dashboard

Alerts/Escalation

Alerts/Notifications

Asset Lifecycle Management

Asset Tracking

Audit Management

Automated Routing

Availability Management

Capacity Management

Change Management

Compliance Tracking

Configurable Workflow

Contract/License Management

Cost Tracking

Customizable Branding

Dashboard

Dashboard Creation

Email Management

Help Desk Management

Incident Management

Inventory Management

IT Asset Management

Knowledge Base Management

Knowledge Management

Multi-Channel Communication

Problem Management

Procurement Management

Project Management

Release Management

Reporting/Analytics

Requisition Management

Search

Self Service Portal

Service Catalog

Service Level Agreement (SLA) Management

Supplier Management

Support Ticket Management

Support Ticket Tracking

Surveys & Feedback

Task Editing

Task Progress Tracking

Task Scheduling

Task Tagging

Workflow Management

Web Help Desk

Linux

Web-based

Windows

iPad

iPhone

IT Director

I find the ticketing straight forward, the asset tracking awesome, the integration with AD and Solarwinds is great, it even does Knowledge base and surveys.

Senior Support Engineer

The reason I suggest Solarwinds Helpdesk was that I had been a user / admin on a system before. Thicket history is great, asset management is very good.

Enterprise Infrastructure Architect

I found the documentation to be very poor. It was missing information, misleading and even outdated in places (wants you to modify Group Policy Objects that have not existed since Windows XP days).

Senior Help Desk Technician

Excellent setup and function. Provides a great and easy interface for clients and techs.

Implementation & Support Specialist

The most positive point which I liked about this product was that we were able to use it from anywhere, either when we were on the client-side or in the office.

IT & Network Manager

Ultimately, if you are looking for a clean, crisp, easy-to manage, task-management and asset tracking solution, then this is for you.

Solar winds does it again - Web Help Desk command center, this software is amazing and easy to use.

HEAD OF AUDIT 

Web Help Desk is quite affordable. I am happy for the software value for money.

IT Manager

I like that WHD is very straightforward to use and is very stable. It integrates with Single Sign On with Windows.

Network Manager

The price point is low which enables it feasable to K-12 education. This also is very seamless to setup and customer support is great.

Lack of followthrough on feature update timelines. No analytics, no cross-utility between assets and tickets or users, no automated document creation based on ticket types or requests.

IT manager 

Very easy to use and good managed system for daily tasks and solve th probelms of customers.

IT Support

We've had a couple issues with software losing license key seeming inexplicably.

Translator

Excellent as a helpdesk ticketing system, that's the reason we acquired it, but it does so much more. It is a very handy tool for inventories, purchase orders, and other stuff.

Only other complaint with company comes in the sales team.

Web Help Desk is easy to use even with its outdated UI.

IT director

We were looking for a help desk system that was also our asset inventory.

Overall the software had a lot of options and was easy to setup.

Web Help Desk screenshot: Ticketing-Dashboard - Web Help Desk

Web Help Desk screenshot: Ticketing management interface - Web Help Desk

Web Help Desk screenshot: Web Help Desk Change Management

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Small Business

TOPdesk is a service management platform for busy IT service teams that want to get things done. Packed with features and templates for processes like Incident Management, Asset Management and Change Management, TOPdesk is ready to use and quick to personalize. Our in-house experts are here to help.

Tiflux is a management system for ticket flows and customer service that makes it possible to adopt an omnichannel strategy with customizable channels, provides access to a complete dashboard to view tasks, and even joins invisible channels to generate tickets internally. Available in Portuguese.

Milvus is an IT management platform which is available only in Portuguese. The system includes capabilities for managing IT assets, help desks, support/issue tickets, service catalogs, remote access, file transfer, device discovery, IT inventory, asset monitoring, customer documentation, and more.

We are a Brazilian company that offers an ESM platform on a global scale that facilitates operation and management.

Web Help Desk vs Desk Manager Comparison (2026)

Web Help Desk

Desk Manager

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