Web Help Desk vs TeamDynamix

Zendesk Suite

Zoho Desk

Spiceworks Cloud Help Desk

ServiceNow

Cherwell Service Management

ServiceNow Customer Service Management

Compare Web Help Desk and TeamDynamix based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Keep track of everything that’s happening on your network – from when a user installs a piece of software they shouldn’t have, to when your printer’s toner level gets low! Spiceworks lets you monitor and receive alerts on all the network happenings you care about most!

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from various app integrations.

Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune.

Web Help Desk by SolarWinds is a customizable help desk & IT asset management solution for businesses within industries such as education, healthcare, government, & more. It offers features for managing IT assets, IT services, knowledge, remote support, SLA, time & billing, workflows, & more.

Activity Dashboard

Alerts/Escalation

Alerts/Notifications

Asset Lifecycle Management

Asset Tracking

Audit Management

Automated Routing

Availability Management

Capacity Management

Change Management

Compliance Tracking

Configurable Workflow

Contract/License Management

Cost Tracking

Customizable Branding

Dashboard

Dashboard Creation

Email Management

Help Desk Management

Incident Management

Inventory Management

IT Asset Management

Knowledge Base Management

Knowledge Management

Multi-Channel Communication

Problem Management

Procurement Management

Project Management

Release Management

Reporting/Analytics

Requisition Management

Search

Self Service Portal

Service Catalog

Service Level Agreement (SLA) Management

Supplier Management

Support Ticket Management

Support Ticket Tracking

Surveys & Feedback

Task Editing

Task Progress Tracking

Task Scheduling

Task Tagging

Workflow Management

Web Help Desk

Linux

Web-based

Windows

iPad

iPhone

IT Director

I find the ticketing straight forward, the asset tracking awesome, the integration with AD and Solarwinds is great, it even does Knowledge base and surveys.

Senior Support Engineer

The reason I suggest Solarwinds Helpdesk was that I had been a user / admin on a system before. Thicket history is great, asset management is very good.

Enterprise Infrastructure Architect

I found the documentation to be very poor. It was missing information, misleading and even outdated in places (wants you to modify Group Policy Objects that have not existed since Windows XP days).

Senior Help Desk Technician

Excellent setup and function. Provides a great and easy interface for clients and techs.

Implementation & Support Specialist

The most positive point which I liked about this product was that we were able to use it from anywhere, either when we were on the client-side or in the office.

IT & Network Manager

Ultimately, if you are looking for a clean, crisp, easy-to manage, task-management and asset tracking solution, then this is for you.

Solar winds does it again - Web Help Desk command center, this software is amazing and easy to use.

HEAD OF AUDIT 

Web Help Desk is quite affordable. I am happy for the software value for money.

IT Manager

I like that WHD is very straightforward to use and is very stable. It integrates with Single Sign On with Windows.

Network Manager

The price point is low which enables it feasable to K-12 education. This also is very seamless to setup and customer support is great.

Lack of followthrough on feature update timelines. No analytics, no cross-utility between assets and tickets or users, no automated document creation based on ticket types or requests.

IT manager 

Very easy to use and good managed system for daily tasks and solve th probelms of customers.

IT Support

We've had a couple issues with software losing license key seeming inexplicably.

Translator

Excellent as a helpdesk ticketing system, that's the reason we acquired it, but it does so much more. It is a very handy tool for inventories, purchase orders, and other stuff.

Only other complaint with company comes in the sales team.

Web Help Desk is easy to use even with its outdated UI.

IT director

We were looking for a help desk system that was also our asset inventory.

Overall the software had a lot of options and was easy to setup.

Web Help Desk screenshot: Ticketing-Dashboard - Web Help Desk

Web Help Desk screenshot: Ticketing management interface - Web Help Desk

Web Help Desk screenshot: Web Help Desk Change Management

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Small Business

ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to  automate & manage numerous IT enterprise services. ServiceNow can be used for cloud & virtualization lifecycle management, change orchestration, infrastructure discovery & IT governance.

ServiceNow Customer Service Management (CSM) is a comprehensive product designed simplify and improve the customer service experience. With CSM, companies can streamline their processes, automate their workflows, and provide self-service options for customers to engage on their channel of choice.

Cherwell Service Management is a web-based IT service management system with codeless architecture, ITIL-verified processes, SIAM & MSI functionality, and more

TeamDynamix ITSM & PPM solutions are designed to provide organizations with the tools and methodology required to streamline IT and enterprise service management processes, procedures, and tasks.

Access Controls/Permissions

Active Directory Integration

Activity Tracking

Agile Methodologies

Approval Process Control

Barcoding/RFID

Budget Management

Business Process Automation

Chat/Messaging

Chatbot

Client Portal

Collaboration Tools

Configuration Management

Cost-to-Completion Tracking

Customer Support

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Data Management

Document Storage

Drag & Drop

ERP integration

File Sharing

For IT Project Management

Forms Automation

Gantt/Timeline View

Idea Management

Integrations Management

Issue Management

IT Asset Tracking

Kanban Board

Location Tracking

Macros/Templated Responses

Milestone Tracking

Monitoring

No-Code

Percent-Complete Tracking

Portfolio Management

Prioritization

Process Modeling & Designing

Project Planning/Scheduling

Project Tracking

Real-Time Chat

Reporting & Statistics

Reporting/Project Tracking

Resource Management

Risk Management

Role-Based Permissions

Rules-Based Workflow

Tagging

Task Management

Testing/QA Management

Third-Party Integrations

Time & Expense Tracking

Traditional Methodologies

Workflow Configuration

TeamDynamix

Android

 Junior Data Integration Developer

It has been incredibly helpful in organizing projects and tracking service requests. I highly recommend it to any business looking for a comprehensive project management solution.

Technical Lead

Also, there is no dark mode, so it is very harsh on the eyes with no alternative scheme for those that would prefer it.

Sr Computer Support Specialist

Our university is new to using the software, but the overall transition to TDX has been great. I really enjoy the culture of TDX and their want to continue to improve.

Lead Apple Technician

Integration options are pretty good and the fact that it supports our Single sign-on method for increased security is a plus.

IT Support Manager

From procurement to go-live, the process has been very smooth with TeamDynamix. The sales, implementation and support teams are great and very responsive.

 Sr. Systems Administrator

Support with this software is AMAZING. Any time we have ever had an issue or question, TDX support has been there quickly to address our concerns and help us get back up and running.

Director of Client Services & Operations, ITS

They listen to customers and work to constantly improve the product. It is great value for the money.

Associate Director

What I like most about Teamdynamix's solution is that all modules are included in one package and it's up to you what you want to use. Other companies often charge for each module separately.

Office and Purchasing Coordinator

The ease at which you can use it, the customer service, and the asset management.

LMS System Admin - Service Desk Manager

The ease of setup and end user interface. The training and support are excellent.

Since the start we have had a great experience with TeamDynamix. From the beginning, they've listened to their customers and have enhanced the tool based on that feedback.

Director Unified Support

TD is a great tool - highly customizable and easy to integrate.

Help Desk Manager

Even the things that are missing product enhancements can be made so I wouldn't say there are any cons.

No videos for new users, and no way to track software licenses (maybe in the future?).

Web Content Specialist

It's almost so dull looking that your eye isn't drawn anywhere on the page.

The workflow overall is pretty good and writing reports is pretty powerful yet simple. The day-to-day ease of use could be improved though.

Project management is comprehensive and fairly straightforward to set up. I use this at least once a week and more often when in project planning mode.

Business & Project Coordinator

The ability to attach an asset to a  ticket is a game changer for us. I am able to track assets, add contracts, manage tickets,  and work on budget requests all in one software platform.

Web Help Desk vs TeamDynamix Comparison (2026)

Web Help Desk

TeamDynamix

Overview

Video & Screenshots

Pricing

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