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TeamDynamix

4.3
(121)

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IT service management platform

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TeamDynamix Pricing, Features, Reviews and Alternatives

TeamDynamix FAQs

Q. What type of pricing plans does TeamDynamix offer?

TeamDynamix has the following pricing plans:
Pricing model: Subscription

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Q. Who are the typical users of TeamDynamix?

TeamDynamix has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

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Q. What languages does TeamDynamix support?

TeamDynamix supports the following languages:
English

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Q. Does TeamDynamix support mobile devices?

TeamDynamix supports the following devices:
Android, iPad, iPhone

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Q. Does TeamDynamix offer an API?

Yes, TeamDynamix has an API available for use.

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Q. What level of support does TeamDynamix offer?

TeamDynamix offers the following support options:
24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support

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TeamDynamix product overview

What is TeamDynamix?

TeamDynamix ITSM & PPM solutions are designed to provide organizations with the tools and methodology required to streamline IT and enterprise service management processes, procedures, and tasks.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support

Training options

In Person
Documentation
Live Online
Webinars
Videos

TeamDynamix pricing information

Value for money

4.2

/5

121

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

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TeamDynamix features

Functionality

4.1

/5

121

Total features

82

14 categories

Most valued features by users

API
Access Controls/Permissions
Third Party Integrations
Reporting/Analytics
Activity Dashboard
Alerts/Notifications
Reporting & Statistics
Monitoring

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TeamDynamix users reviews

Overall Rating

4.3

/5

121

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.72/10
Rating distribution

5

4

3

2

1

55

53

11

2

0

Pros
Our university is new to using the software, but the overall transition to TDX has been great. I really enjoy the culture of TDX and their want to continue to improve.
Integration options are pretty good and the fact that it supports our Single sign-on method for increased security is a plus.
It has been relatively quick and the ability to upload documentation and images is very nice.
Cons
Most of my complaints are being handled in next software update release.
Even the things that are missing product enhancements can be made so I wouldn't say there are any cons.
No videos for new users, and no way to track software licenses (maybe in the future?).

Overall rating contenders

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Richard M.

Verified reviewer

Higher Education, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great tool with great people behind it.

Reviewed 5 months ago

The team is amazing. They listen to customers and work to constantly improve the product. It is great value for the money.

Pros

Ease of use. Powerful reporting. Team behind it.

Cons

Mobile experience is not as feature rich as the desktop version and is not as easy to use.

bM
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brad M.

Higher Education, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great platform for service management needs

Reviewed 5 months ago

Ticket volume has increased, but so have user satisfaction scores. Time to resolve has decreased. More and more departments are seeking to use it for their own service management.

Pros

TeamDynamix makes tracking and reporting tickets and projects easy. It has multiple layers of built-in automation out of the box.

Cons

The search features in TeamDynamix aren't the best. Currently, dashboards do not display data in real-time.

YJ
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Yohan J.

Information Technology and Services, 10,001+ employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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TDX ITSM & PPM Review

Reviewed a month ago

TDX is pretty solid and I believe helps a lot of work order processes and makes things a lot easier to use. I would also like to add. It would be nice to have a function that makes sending messages to bulk work orders a much easier process. Right now I have to go through many hoops to do this. But overall pretty solid system!

Pros

+ Easy-to-use interface + modern layout + Custom Desktop shortcuts

Cons

- When opening a new work order it opens a new window instead of a new tab which clogs up my display with so many new open windows and it becomes hard to track work orders. I have to manually open work orders to new tabs by the right-click menu.

BH
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Billie H.

Information Technology and Services, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Good tool, but PPM needs attention

Reviewed 2 years ago

Our initial relationship was very good, and they remain to be engaged with us. However, pricing has increased, and combined with the lack of their investment in PPM features this makes it more difficult to see TDX as our ultimate solution for PPM.

Pros

The project intake workflow process is very good. In combination with the Capacity Planner application, we are able to offer a user-friendly project request submission process and quickly assess, prioritize and resource projects. The Client Portal Applications has a lot of potential for interacting with project team members and stakeholders and could be a great way to manage projects outside of the client.

Cons

Team Dynamix does not appear to invest as heavily in the PPM features as it does the ITSM features. This has resulted in the lack of some critical items necessary for modern project management. Card walls (boards) are severely lacking in functionality, and do not allow for successful implementation of agile-related concepts such as Kanban. Important features such as swim lanes and card aging are missing. A web view of card walls would also be useful. Also lacking is the ability to build custom portfolio dashboards that show the KPIs that are most relevant to your organization as well as timeline views.

PD
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Paul D.

Higher Education, 10,001+ employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Good overall

Reviewed 5 months ago

It is mostly positive. It has been relatively quick and the ability to upload documentation and images is very nice. One thing that bugs me is that attachments open in new windows/tabs and I don't see an option to set how you'd like that to happen. It would be nice to have a document always open in a new window. It would also be great if I could set tickets to open in a new tab instead of new windows but I don't see that as an option either. The workflow overall is pretty good and writing reports is pretty powerful yet simple. The day-to-day ease of use could be improved though. Also, support for high-efficiency HEIC images would be great. JPEG and PNG are good but a lot of newer phones shoot in HEIC by default. It would also save some space with attachments.

Pros

The ease of entering most information is very nice. The fact that we can route things pretty efficiently is also quite nice because we can route things to another user or group/responsibility easily. Integration options are pretty good and the fact that it supports our Single sign-on method for increased security is a plus.

Cons

It isn't always as flexible as IT needs it to be. It is not possible to have a requestor and recipient which would be a great help. Many of our users have office managers or assistants that submit work orders/tickets on behalf of the user experiencing an issue or requesting a service. Having the ability to have a requestor and recipient specified in TDX would be awesome. We also don't have an easy...

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