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TeamDynamix

4.4
(142)

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IT service management platform

(2)

TeamDynamix Pricing, Features, Reviews and Alternatives

TeamDynamix FAQs

Q. What type of pricing plans does TeamDynamix offer?

TeamDynamix has the following pricing plans:
Pricing model: Subscription

These products have better value for money


Q. Who are the typical users of TeamDynamix?

TeamDynamix has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does TeamDynamix support?

TeamDynamix supports the following languages:
English


Q. Does TeamDynamix support mobile devices?

TeamDynamix supports the following devices:
Android, iPad, iPhone


Q. Does TeamDynamix offer an API?

Yes, TeamDynamix has an API available for use.


Q. What level of support does TeamDynamix offer?

TeamDynamix offers the following support options:
24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support

TeamDynamix product overview

What is TeamDynamix?

TeamDynamix ITSM & PPM solutions are designed to provide organizations with the tools and methodology required to streamline IT and enterprise service management processes, procedures, and tasks.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support

Training options

In Person
Documentation
Live Online
Webinars
Videos

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TeamDynamix pricing information

Value for money

4.3

/5

142

Starting from

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No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

TeamDynamix features

Functionality

4.1

/5

142

Total features

89

14 categories

Most valued features by users

API
Third Party Integrations
Reporting/Analytics
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
Reporting & Statistics
Monitoring

Functionality contenders

TeamDynamix users reviews

Overall Rating

4.4

/5

142

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.84/10
Rating distribution

5

4

3

2

1

67

60

13

2

0

Pros
It has been incredibly helpful in organizing projects and tracking service requests. I highly recommend it to any business looking for a comprehensive project management solution.
Our university is new to using the software, but the overall transition to TDX has been great. I really enjoy the culture of TDX and their want to continue to improve.
Integration options are pretty good and the fact that it supports our Single sign-on method for increased security is a plus.
Cons
Also, there is no dark mode, so it is very harsh on the eyes with no alternative scheme for those that would prefer it.
Even the things that are missing product enhancements can be made so I wouldn't say there are any cons.
No videos for new users, and no way to track software licenses (maybe in the future?).

Overall rating contenders

RM
AvatarImg

Ron M.

Higher Education, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Hodges University Review

Reviewed 2 years ago

Aside from the conversion, TeamDynamix is awesome and the TeamDynamix people are great. [SENSITIVE CONTENT] has been outstanding!

Pros

It's very robust and powerful. The range of function is great with a broad range of applications and capabilities! The support is great!

Cons

The conversion process is painful and time consuming.

BC
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Bryson C.

Higher Education, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Higher Education-TeamDynamix is the Future

Reviewed 9 months ago

We are a high education institution that has been using TeamDynamix for almost two years now. TeamDynamix is about a million times better than our old ticketing system. It has helped my team becomes more efficient in how they handle tickets and our end users are so much happier using this product than our old one.

Pros

I absolutely love how TeamDynamix lives and breathes efficiency. This product has helped improve the time it takes for my techs to resolve end users tickets. Another thing I love about TeamDynamix is their support personnel. Every time I have had to reach out to their support, they are always so nice and help to resolve the issue in a very timely manner.

Cons

Sometimes I can get a bit overwhelmed with everything I can do in TeamDynamix. While it is not necessarily a bad thing that we can customize so many things, it has been a little bit of a learning curve.

KM
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Kevin M.

Information Technology and Services, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Easy to use, but works at a camel's pace

Reviewed 2 years ago

TDX is great when we were a bit looser with our fields and reporting, but I've grown to really dislike it as the information required from me is slow to resolve. Now that our organization is focusing on reports above all else I often feel like I'm fighting against the system.

Pros

TDX is by far the most intuitive ticketing system I've used. Its reporting features are powerful and as a user it's very easy to understand.

Cons

Input resolution is slow and often inaccurate. The "autocomplete" often lists something I typed in exactly near the bottom of the list, or sometimes not at all. It creates a very slow, clunky experience.

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Timothy S.

Higher Education,

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great for PMO to handle a large number of projects simultaneously

Reviewed 6 years ago

Multiple project management has became smoother. Team time and activity tracking became possible. Its an organizational knowledge base as it contains projects repository

Pros

The software has all aspects of the project as it includes baselines, resource pool, plans, portfolio, budget, service type, scope definition, risk register, calendars, resource time management, brief case where you can upload the project documents such as plans, lessons learnt, project. It is easy as a team to mark projects with issues ( yellow/ red) for follow-up or mitigation. It integrates with Active directory It is web based which facilitates working offsite with the need for VPN or having client app installed on the machine used. Easy tool to monitor teams tasks and project workloads.

Cons

Project plans created in MS project need to be saved in XML format before being imported to teamdynamix. I would have preferred if it was a straight forward import. There is no MAC OS client.

BP
AvatarImg

Brian P.

Higher Education, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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TDX Saved our Service Desk

Reviewed 9 months ago

As the implementation admin and current admin, TDX customer support has been amazing. We have used TDX reports to deliver meaningful data to our Six Sigma Green Belts, and have improved our service desk response time drastically.

Pros

The reporting features are extremely flexible. Not only does it let you create meaningful dashboards, but the reporting will also help determine problem areas you may not have been aware of.

Cons

At the time of purchase the UX was not overwhelming, but that is being corrected.

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