xMatters vs TOPdesk

Freshdesk

JIRA Service Management

ManageEngine OpManager Plus

Pazo

Planon

SimplyDesk

Compare xMatters and TOPdesk based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

ilert

ilert is the cross-stack incident response layer where AI investigates and resolves incidents and pages humans only when necessary.

Freshservice

Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release, and knowledge management tools.

JIRA  Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

xMatters is an actionable IT alerting platform that relays data between systems while engaging the right people to resolve incidents faster.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Alerts/Escalation

Alerts/Notifications

Application Management

Audit Management

Chat/Messaging

Collaboration Tools

Compliance Management

Customizable Fields

Customizable Templates

Dashboard

Dashboard Creation

Data Import/Export

Disaster Recovery

Drag & Drop

Email Alerts

Event Logs

Help Desk Management

Incident Management

Incident Reporting

Issue Auditing

Maintenance Scheduling

Mobile Alerts

Monitoring

Multi-Channel Communication

Multi-Language

Performance Metrics

Prioritization

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Reminders

Remote Access/Control

Reporting & Statistics

Self Service Portal

Single Sign On

Task Management

Third-Party Integrations

Uptime Reporting

User Management

Workflow Management

xMatters

Web-based

iPad

Android

Windows

iPhone

Free

Starter

Base

Advanced 

Tech and Security Consultant

Notifications are sent through various channels (SMS, app, call); and if one person is unavailable, it contacts the next.

Hadoop engineer

It's very critical for production critical process for enabling paging

I have to be vigilant to ensure that everything is working properly, but the software does the heavy lifting.

IT Manager

When we have had an emergency in the company, the most complex issues have been solved very quickly: between 30 minutes and 2 hours.

Overall xmatters is a handy tool for alerting and paging

I am amazed at how efficient the interface is.

Enterprise Resiliency Officer

Tech kead

Nothing I can think , I feel they got all covered

Notification Management

Paging

Reliability

User Interface

Bugs and Issues

Small Business

Mid-size Business

Large Enterprises

Everbridge

ACMP Suite

In a world full of unpredictability, choosing the right partner is crucial. We are your guide on the path to greater simplicity and efficiency. ACMP offers modular and scalable solutions for your specific challenges in the IT department.

Wasp Asset

AssetCloud is the most comprehensive asset management software in the industry delivering full life-cycle asset management, streamlined auditing, and loss prevention. Easy-to-use and implement. Fully customizable. Android & iOS apps. Cloud-based. Request a free demo today!   

TOPdesk is a service management platform for busy IT service teams that want to get things done. Packed with features and templates for processes like Incident Management, Asset Management and Change Management, TOPdesk is ready to use and quick to personalize. Our in-house people are here to help.

Active Directory Integration

Approval Process Control

Asset Lifecycle Management

Asset Tracking

Assignment Management

Audit Trail

Automated Responses

Automated Routing

Availability Management

Barcode/Ticket Scanning

Barcoding/RFID

Calendar Management

Calibration Management

Capacity Management

Case Management

Catalog Management

Change Management

Chatbot

Client Portal

CMDB

Commenting/Notes

Configuration Management

Contract/License Management

Corrective and Preventive Actions (CAPA)

Customer Complaint Tracking

Customer Support

Customizable Branding

Customizable Forms

Customizable Reports

Data Visualization

Document Storage

Email Management

Email Templates

Equipment Maintenance

Event Triggered Actions

Facility Asset Management

Feedback Management

Fixed Asset Management

Forms Management

For Schools

Full Text Search

Inspection Management

Interaction Tracking

Inventory Management

Issue Management

Issue Scheduling

Issue Tracking

IT Asset Management

IT Asset Tracking

IT Incident Management

Key & Lock Management

Key Performance Indicators

Knowledge Base Management

Knowledge Management

License Management

Live Chat

Macros/Templated Responses

Maintenance Management

Mobile Access

Multi-Location

On Call Scheduling

Predictive Maintenance

Preventive Maintenance

Problem Management

Project Management

Real-Time Chat

Recurring Issues

Release Management

TOPdesk

Linux

Chromebook

Basic

Essential

Engaged

Excellent

University Centre Deputy Director

TOPdesk is a very important tool for managing inquiries and problem solving across a wide range of teams and colleagues.

The UI is quite complex and cluttered and feels a bit like you're inside a type-writer to write the letter.

The downside to the complexity is that it is somewhat unappealing to look at and use.

Lead Designer

I like that it’s intuitive once workflows are set up properly.

I think that it's easy for non-technical staff to submit tickets.

Application administrator

A great asset to any IT company, as well as any company using servicedesks of more serious IT capacities.

Head of Technical Operations

The consultant we worked with on implementation was really helpful and able to lead us through building the system for a non-standard use case.

Technologies Administrator

Can be a little un wieldy if you have many different categories for end users to find what they need

supervisor

Building the self service portal for the store and managing the tickets is an good job where you can manage creativity and skills.

Specialist Materials

For dropping request and tickets and solve them it is the platform to be.

Best solutions is to push data out to analyse.

Once you have learned the ropes the experience is great.

Implementation and amendment in the way you (and your organisation) you like

Topdesk Administration

The way topdesk can let you organize all processes and flows and forms.

It Servicedesk coordinator

Very easy to use once the right procedures are in place

Technical Consultant

No option to give users/clients a way to create their own account to access the SSP

IT Business Analyst

Simple layout, too simpleSome features are not available, like mass ticket movingAttachments and screenshots can not be embeddedMay charge you for additional featuresCodes, features coming from the centre3rd party tool integration would be a plusCustomer management could be betterRivals know more, not necessarily on a higher price

No cons yet. Although the reports can be a bit meh, but you can connect to PowerBI or something similar through the OData feed.

Applicatiebeheer

It's a very stable application and there's a good ondersteuning

Nover done this kind of nice work in my life and I did a lot in ICT functions. But daily working with Topdesk is the most great work I ever did.

Service Manager

That features to connect topdesk with azure are not standard

xMatters vs TOPdesk Comparison (2026)

xMatters vs TOPdesk Comparison (2026)

xMatters

TOPdesk

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives