Zephyr Pricing, Features, Reviews & Comparison of Alternatives

Zephyr

Software Test Management Solution

3.64/5 (11 reviews)

Zephyr overview

What is Zephyr?

Zephyr provides the worlds most widely used software test management solutions, powering more than 18,000 customers and 5 million users across 100 countries. Zephyr is leading the global transformation toward DevOps and Continuous Testing Agility through widely-adopted advanced quality management, automation and analytics tools. Dedicated to helping organizations spend less time testing and more time building, Zephyr launched the first testing solution natively inside Jira nearly a decade ago. Today, companies and teams of all sizes rely on Zephyr’s end-to-end solutions, unmatched scalability and support to move from ideas to impact with increasing velocity and ease. Zephyr is headquartered in San Jose, Calif., with regional offices in Philadelphia, Europe and India.
www.getzephyr.com

Pricing

Pricing options
Free trial
Value for money

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China, India

Supported languages

English

Zephyr user reviews

Value for money
Features
Ease of use
Customer support
  3.8
  3.9
  3.6
  3.3
Anonymous

Zephyr really helped us work in a scaled agile way as well as integrating our automation framework.

Used daily for 2+ years
Reviewed 2018-07-02
Review Source: Capterra

Where did we expect Zephyr to do well - JIRA Integration Scaled Enterprise Agile - Automation execution - Global metrics - Tablet and mobile test execution and real time metrics What did leadership get - On the go metrics at group level and product level - Integration with Confluence for JIRA and Zephyr metrics - Reduced cost as man hours are reduced, because all QA activities can be done via one tool - 100% integration into all products

Pros
It allowed the entire project team to work together on all aspects of their testing within the context of their specific software releases, while keeping a global view. Using structured and freeform test execution cycles, and the ability to run manual or kick-off automated tests in the automation tool of our choice allowed greater scalability. All the results get updated in real time to dashboards for senior management to review. All testing assets, across all products, projects, releases and sprints all in one place. Standardize on tests, data, metrics, processes, executions, documents, reports etc. Able to re-purpose and reuse which saved time and increased productivity. We required a test management application that would seamlessly integrate with our other business critical tools e.g. JIRA, Confluence, Eggplant, Ready API, Test Complete, Selenium, Jenkins etc

Cons
There were some bugs found after major releases, but these were always turned around and resolved very quickly after reporting them. If we found areas that required new feature requests or enhancements, these are generally delivered in a 4 or 8 week cycle

Response from D Software


hello,
Thank you for your review of Zephyr. It seems you are quite satisfied with the tool.
We would like to connect with you to hear more about your usage of the tool and all of the great things your team is doing.
Please contact matthew.king@getzephyr.com so we can learn more.
Thanks again

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Test Management System of Choice for our DevOps Journey!

Used daily for 2+ years
Reviewed 2018-06-14
Review Source: Capterra

The benefits are truly amazing! We can now "see," in real-time, the progress of all our testing and release pipelines. The integrations to other software development applications is excellent, via the API's or plug-ins. We can now quantitatively make release decisions, and assure upper management that the product we are pushing to production has been thoroughly tested.

Pros
Robust two-way synchronization with Jira. Automatically sync's with sprint stories and bugs. Ease of use with solid API integrations and plug-ins with other major release pipeline applications. Customer support and interactions have been outstanding. Zephyr has a Customer Advisory Board, which meets twice a year, to listen to, and respond to the industry. The product and team have advanced rapidly, allowing our organization to accelerate our DevOps initiative. Zephyr continues to be on the foreground of innovation, as seen by their latest release named "Maestro," their DevOps plugin that takes Zephyr to the next level, as a qualitative test management solution. Very satisfied with all aspects of the product and its future road-map.

Cons
The only con to Zephyr, is its ability to manage role-based securities. However, through an engagement with our top executives, and the senior executive team from Zephyr, they now have this concern vetted and will be working to incorporate this capability into a future release. Zephyr actively listens to its customers, so any (and I mean any) concerns you have, they truly listen and actively work to satisfy the need.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Sheri Atwood

Used to work with Jira.... now you constantly can't login!

Used daily for 2+ years
Reviewed 2020-05-16
Review Source: Capterra

I have been a longtime Jira Capture user and at some point Zephyr replaced it. For a longtime it worked seamlessly... then all of a sudden we would get a constant "Invalid Login" when trying to login with Atlassian credentials. After contacting support several times I was told we had to create an API key. After going thru the pain... it would work for a week... then right when you urgently needed to take a screenshot it forgot the credentials and you are forced to create a new API key ... which takes over 15 minutes each time. Worked. Forgot credentials. Create key. Over and over. You have to pay for each user and after awhile it just got so frustrating it was no longer worth it. I wish Jira capture still was around. That worked flawlessly for years!

Pros
Integrated with Jira, allowed QA to easily capture screenshots

Cons
Cant login, login errors, can't use standard Atlassian credentials and forces you to create API keys, constantly forgets credentials but doesnt tell you until after you have filled out a full bug report so you end up losing all your work

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Anonymous

Nice case management tool

Used daily for free trial
Reviewed 2018-12-04
Review Source: Capterra

Pros
The ease of use and the look of the overall system.

Cons
It is not super user friendly, but in its defense we only had it for a short time.

Response from D Software


hello,
Thank you for your Review of Zephyr. Can you please let us know if you are referring to Zephyr for Jira or Zephyr Enterprise.
Our team would love to connect with you more and hear more about your usage.
Please reach out to Matthew.king@getzephyr.com to learn more.
Thank you for your time

Rating breakdown

Ease of use
Features

Likelihood to recommend: 6/10

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Thangaraj Paulpandi

I am a Zephyr user

Used daily for 6-12 months
Reviewed 2019-01-22
Review Source: Capterra

Pros
1. Flexibility in updating information. 2. Cheapest add-in 3. Integration with JIRA defect management tool.

Cons
1. Integration with other application. 2. Cycle execution. 3. Not much flexible in agile process.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Zephyr features

API (412 other apps)
Access Control (176 other apps)
Activity Dashboard (232 other apps)
Activity Tracking (125 other apps)
Alerts / Escalation (119 other apps)
Auditing (121 other apps)
Automatic Notifications (174 other apps)
Collaboration Tools (112 other apps)
Compliance Management (127 other apps)
Data Import/Export (164 other apps)
Data Visualization (123 other apps)
Drag & Drop Interface (125 other apps)
Monitoring (268 other apps)
Real Time Data (116 other apps)
Real Time Monitoring (146 other apps)
Reporting & Statistics (196 other apps)
Search Functionality (117 other apps)
Third Party Integration (233 other apps)
User Management (110 other apps)
Workflow Management (139 other apps)

Additional information for Zephyr

Key features of Zephyr

  • Unique real-time quality metrics and dashboards
  • Two-way integration with JIRA and Bugzilla
  • Leverage existing automation infrastructure
  • Reduce cost via simplified subscription model
View All Features

Benefits

* Stand Alone: Zephyr can handle the workload of even the most demanding enterprises, with proven scalability to support 10,000 concurrent users
* Multi Jira Instance: Our Jira integrations provides real-time quality insights, project status, and defect tracking across multiple Jira systems
* Multi Project: Unearth the true status of your quality initiatives and keep teams in sync with real-time dashboards, flexible reporting tools, and test management that scales cross- project.
* Dashboards: Easily create visual boards to keep all of your teams on the same page.
* Vortex: Increase your teams test automation adoption with 1-click integration.
* Flexible licensing and pricing options