Where did we expect Zephyr to do well - JIRA Integration Scaled Enterprise Agile - Automation execution - Global metrics - Tablet and mobile test execution and real time metrics What did leadership get - On the go metrics at group level and product level - Integration with Confluence for JIRA and Zephyr metrics - Reduced cost as man hours are reduced, because all QA activities can be done via one tool - 100% integration into all products
Pros
It allowed the entire project team to work together on all aspects of their testing within the context of their specific software releases, while keeping a global view.
Using structured and freeform test execution cycles, and the ability to run manual or kick-off automated tests in the automation tool of our choice allowed greater scalability.
All the results get updated in real time to dashboards for senior management to review. All testing assets, across all products, projects, releases and sprints all in one place. Standardize on tests, data, metrics, processes, executions, documents, reports etc. Able to re-purpose and reuse which saved time and increased productivity.
We required a test management application that would seamlessly integrate with our other business critical tools e.g. JIRA, Confluence, Eggplant, Ready API, Test Complete, Selenium, Jenkins etc
Cons
There were some bugs found after major releases, but these were always turned around and resolved very quickly after reporting them. If we found areas that required new feature requests or enhancements, these are generally delivered in a 4 or 8 week cycle
hello,
Thank you for your review of Zephyr. It seems you are quite satisfied with the tool.
We would like to connect with you to hear more about your usage of the tool and all of the great things your team is doing.
Please contact matthew.king@getzephyr.com so we can learn more.
Thanks again
Rating breakdown
Likelihood to recommend: 10/10
The benefits are truly amazing! We can now "see," in real-time, the progress of all our testing and release pipelines. The integrations to other software development applications is excellent, via the API's or plug-ins. We can now quantitatively make release decisions, and assure upper management that the product we are pushing to production has been thoroughly tested.
Pros
Robust two-way synchronization with Jira. Automatically sync's with sprint stories and bugs. Ease of use with solid API integrations and plug-ins with other major release pipeline applications. Customer support and interactions have been outstanding. Zephyr has a Customer Advisory Board, which meets twice a year, to listen to, and respond to the industry. The product and team have advanced rapidly, allowing our organization to accelerate our DevOps initiative. Zephyr continues to be on the foreground of innovation, as seen by their latest release named "Maestro," their DevOps plugin that takes Zephyr to the next level, as a qualitative test management solution. Very satisfied with all aspects of the product and its future road-map.
Cons
The only con to Zephyr, is its ability to manage role-based securities. However, through an engagement with our top executives, and the senior executive team from Zephyr, they now have this concern vetted and will be working to incorporate this capability into a future release. Zephyr actively listens to its customers, so any (and I mean any) concerns you have, they truly listen and actively work to satisfy the need.
Rating breakdown
Likelihood to recommend: 9/10
I have been a longtime Jira Capture user and at some point Zephyr replaced it. For a longtime it worked seamlessly... then all of a sudden we would get a constant "Invalid Login" when trying to login with Atlassian credentials. After contacting support several times I was told we had to create an API key. After going thru the pain... it would work for a week... then right when you urgently needed to take a screenshot it forgot the credentials and you are forced to create a new API key ... which takes over 15 minutes each time. Worked. Forgot credentials. Create key. Over and over. You have to pay for each user and after awhile it just got so frustrating it was no longer worth it. I wish Jira capture still was around. That worked flawlessly for years!
Pros
Integrated with Jira, allowed QA to easily capture screenshots
Cons
Cant login, login errors, can't use standard Atlassian credentials and forces you to create API keys, constantly forgets credentials but doesnt tell you until after you have filled out a full bug report so you end up losing all your work
Rating breakdown
Likelihood to recommend: 0/10
Our organization needs to run test on weekly basis and we lost lot of time redacting them on the interface that can reject the input for any hidden reason. Navigating through collections of test was buggy and frustrating.
Pros
- few steps to create and execute tests
- few boilerplate jira objects (execution are on zephyr side, not on jira side)
- the "blocked" status
Cons
- Really slow to use, the integration with JIRA leads to data loss
- Hard to link snapshot, zip and other precondition or result artifacts and access it on execution
Rating breakdown
Likelihood to recommend: 1/10
Pros
The ease of use and the look of the overall system.
Cons
It is not super user friendly, but in its defense we only had it for a short time.
hello,
Thank you for your Review of Zephyr. Can you please let us know if you are referring to Zephyr for Jira or Zephyr Enterprise.
Our team would love to connect with you more and hear more about your usage.
Please reach out to Matthew.king@getzephyr.com to learn more.
Thank you for your time
Rating breakdown
Likelihood to recommend: 6/10
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