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Actionstep vs Filevine Comparison (2026)

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Good recommendations?

Actionstep

Filevine

Overview

Customize each of your matter & case types with a unique workflow, folder structure, custom data fields, document templates, billing arrangements, and reports. Process matters & cases more efficiently and ensure that nothing gets missed.

Filevine is an all-in-one legal billing platform. Easily track time, bill clients, and receive payments all in one place.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.2

135

Value for money

Ease of use

Features

Customer support

66%

would recommend this app

4.4

301

221

Value for money

Ease of use

Features

Customer support

80%

would recommend this app

Pros

“Actionstep is a blank slate that provides plenty of customisation when setting up a law practice, including templates and trust accounting.”

Mike D.

Principal

“I am a new user but so far I have used it to mange my client base and it is more than what I need.”

Holly P.

Owner

“We loved the ability to craft work flows based upon our specific practice. But we also had the flexibility to obtain pre-set work flows as well.”

Lisa D.

Partner

Pros

“The centralized case record, with tasks, notes, texts, and documents in one place, does make it easier for my team to see what’s going on without chasing information across multiple tools.”

Christi L.

COO

“Filevine dedicates a Representative to respond to issues and questions, and connect you to the appropriate person(s) to help -- billing, training, implementation, etc.”

Susan Z.

Paralegal for Atty David C Farr

“I must say that everyone I have been in contact with at Filevine has made me feel like I am their only customer -- they value my input, and work to customize Filevine to address our practice in a one attorney and one paralegal/"everything person". ”

Susan Z.

Paralegal for Atty David C Farr

Cons

“We started using Actionstep in 2019 but we quickly realised that it was not suitable for small law firms.”

Spencer W.

Director

“I was frustrated at the start but online help was reasonable but not as good as live Technical Trainers”

charmaine c.

Practice Manager

“It has helped to automate case management and save time but the system is very glitchy and constantly "breaks". ”

Sandy M.

Office Manager

Cons

“Every time I expressed my concerns, FV employees would demand to address on phone/Zooms (never in writing) which prevented transparency in handling and also demanded an extraordinary amount of time in my schedule.”

Lori W.

Owner and Attorney

“They did not allow access to software before signing contract -they do a customized demo (cannot be downloaded - only played "live" during sales call) that inaccurately portrays the actual product.”

Lori W.

Owner and Attorney

“Filevine promised a modern, scalable case management system for law firms—but over time, it has become an increasingly expensive platform that underdelivers on core functionality while aggressively upselling basic features.”

Christi L.

COO