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The Operating Core for Legal
Filevine is the #1 most customizable legal management software available. Don't waste your valuable time on a free trial – Filevine is customized to how you do business and adapts to how your team evolves.
Typical customers
Platforms supported
Support options
Training options
Value for money
4.4
/5
187
Starting from
No pricing info
Value for money contenders
Functionality
4.4
/5
187
Total features
86
9 categories
Functionality contenders
Overall Rating
4.6
/5
187
Positive reviews
147
21
5
4
10
Overall rating contenders
Joel L.
Verified reviewer
Law Practice, 1-10 employees
Used daily for 6-12 months
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Optimistic but very frustrated by terrible customer service and lack of implementation services.
A ton of feature and you can make anything you want out of it. You have to invest a lot of time into building it out. But FileVine is very innovative.
The customer service is some of the worst customer service I have ever received in my life. You are better off getting support from Google than from FileVine. I've been emailing them for seven months on one simple issue and six months on another and they won't even respond to my emails. You are on your own.
Hi Joel, we're sorry to hear that you weren't able to give us strong scores on service--our Director of Customer Success has reached out to you to discuss your support experience. We take your feedback very seriously and will do all we can to ensure any improvements which need to be made are appropriately addressed. That said, we are glad to see you are still enjoying the vision and functionality of Filevine and hope we can bring your service experience up to par with the rest of your experience.
Abigail C.
Verified reviewer
Law Practice, 11-50 employees
Used daily for 6-12 months
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Overall, I could not be happier with our experience with Filevine. It has exceeded our expectations and truly helped our firm in the last nine months. We were worried about transitioning with our staff, but the process went very smoothly given that we were working remotely at the time. The customer support that we received during our onboarding and integration could not have been better.
My most loved feature of Filevine is the flexibility to customize it to fit your firm’s needs. It was extremely important to us to pick a case management software that allowed us to customize features based on all Case types that we handle. Filevine was extremely easy to learn and use to fit our firms needs. Additionally, the report writing and Filevine can be used by almost anyone. It is very easy to pull the information that you need in a very short amount of time.
There are a couple of newer features in Filevine that could improve. For example, the calendar section in Filevine is something that we currently do not use because of confusion on its integration with outlook. Additionally, I wish that Enterprise automation was a little easier to use.
Richard W.
Law Practice, 1-10 employees
Used other for 1-2 years
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Using Filevine was a waste of a year that I wish I could have back. A complete disaster. Make sure you have a backup of all documents you give them or upload into Filevine. My experience with Filevine is that they check ethics at the door and will say and do anything for a sale. They only hold the keys to all of your practice's information and documents, so best of luck with that.
Literally nothing. At the end of the day, Filevine was the most expensive version of Dropbox or Box - not a practice management solution - possible, so, if that is of any interest, read on.
Filevine indicated to me that they were very experienced at migrating data over from the practice management software I had been using. A YEAR AFTER retaining Filevine, it was still NOT done and was a complete disaster. If you ever want to see your documents again, run - do not walk - from Filevine. A YEAR after retaining Filevine, they still had not done any of the customization that they promised,...
Hi Richard, in looking at your experience, we'd love to address a few items. We reached out many times and were unsuccessful in reaching you, and even flew our Director of Implementation to San Diego to help you design your template to fit your needs. The visit was pre-planned and confirmed with you, but we are sorry if it still seemed a surprise. These efforts, along with many trainings and hours...
Stephanie C.
Legal Services, 1-10 employees
Used daily for 2+ years
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I am very happy with Filevine. The support staff is one of the best of any company I have ever used. Not only are they tremendously patient, but they are very knowledgeable and happy to help you with any problem that you or your staff are having. They listen to their clients and try to improve the features that the clients are requesting most. If you are considering the change to Filevine, I recommend that you do it - you won't regret it.
Filevine is very easy and is an ideal program for personal injury, especially mass torts. It allows for full customization and you can make different projects for each litigation. It allows you to text directly with the clients, both for their convenience and yours. The information can be placed in multiple sections and it makes it very easy to put pertinent information for your attorneys to use for the cases. You can keep track of all types of information with reports, from which intake sources are working best to what type of cases are currently in your inventory. In addition, I have never had a software that is constantly innovating & improving the way that this does.
I did not have to integrate from another software, but there are hiccups and delays when that becomes necessary. However, that is true any time you switch from one to the other. The new Docs Plus is very useful, although you will still need to keep at least one account for Adobe Acrobat, as all the features are not there. I wish there was a way to delete comments or tasks (for the administrator), as sometimes these are made but there is no way to clean it up.
Kitty P.
Law Practice, 1-10 employees
Used daily for 6-12 months
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File Vine has helped push our law firm to one of the Best Law Firms in our area! But, shh... don't tell anyone how small we are. File Vine is a very top notch friendly group of professionals who go above and beyond and very happy to help their clients succeed. Very hands on with training, onboarding and 24/7 support. If you forget what you learned, their help section guidelines and online support...
Access our case files from anywhere, phone, tablet, and computer at home! Ability to text back and forth to our clients within their case file. One click generated Welcome letters, contracts, Medical records requests, Demand letters, and many more to reduce the repetitive tasks and time. Outlook calendar and Outlook emails dumped into our clients case files. The generated documents, sent to clients, signed and dumped in case files. Task flows and deadline chains with instant notifications to those who need to know. There are so many more features I like, I can go on and on.
File Vine listens to their customers and constantly improving and adding new features so there is not a lot that I don't like about them. They can integrate for you or you can do it yourself. Pretty easy, a little time consuming but it helps you to update and weed out your junk before transferring over to FV.
Q. What type of pricing plans does Filevine offer?
Filevine has the following pricing plans:
Pricing model: Subscription
Q. Who are the typical users of Filevine?
Filevine has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does Filevine support?
Filevine supports the following languages:
English
Q. Does Filevine support mobile devices?
Filevine supports the following devices:
Android, iPad, iPhone
Q. Does Filevine offer an API?
Yes, Filevine has an API available for use.
Q. What other apps does Filevine integrate with?
Filevine integrates with the following applications:
Microsoft Outlook, Dropbox Business, Captorra, Zapier, QuickBooks Online Advanced, OneDrive, Google Drive, Box, Domo, Slack, Microsoft 365, NetDocuments, DocuSign CLM, Google Calendar, Microsoft Word
Q. What level of support does Filevine offer?
Filevine offers the following support options:
Phone Support, FAQs/Forum, Email/Help Desk, 24/7 (Live rep), Knowledge Base, Chat