App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Filevine Pricing, Features, Reviews and Alternatives

Filevine product overview

What is Filevine?

Filevine is the #1 most customizable legal management software available. Don't waste your valuable time on a free trial – Filevine is customized to how you do business and adapts to how your team evolves.

Key benefits of using Filevine

• Systemize business workflows by defining roles and operations for each stakeholder within a firm.
• Use Filevine for what your business needs most, whether for task management, document management, or a communication management system.
• Multiple users can collaborate on a case to minimize the case study time and ensure that everyone on your team is onboard as early as possible.
• Log every interaction with clients and record all documents, meeting notes, payment history, bills, and expenses in a centralized repository.
• Prevent loss or theft of critical business data with data traffic encryption, server-side verification, redundant data backup and secure credit card data storage.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
FAQs/Forum
Email/Help Desk
24/7 (Live rep)
Knowledge Base
Chat

Training options

Documentation
Live Online
Videos
Webinars
In Person

Filevine pricing information

Value for money

4.4

/5

187

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Filevine features

Functionality

4.4

/5

187

Total features

86

9 categories

Most valued features by users

Document Management
Document Storage
Task Management
Access Controls/Permissions
Case Management
Activity Dashboard
Alerts/Notifications
Calendar Management

Filevine users reviews

Overall Rating

4.6

/5

187

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.22/10
Rating distribution

5

4

3

2

1

147

21

5

4

10

Pros
Overall experience with Filevine has been amazing. Everyone in the office seems to love it and it works very smoothly with what we use it for.
Everything can be customized. The text features are great too, it's always so nice to be able to read back and reference texts between the client and attorney or the client and myself.
The flexibility of Filevine to match our firm's specific needs has been wonderful. The Filevine Outlook extension is particularly helpful in aiding communications.
Cons
I made an error by entering some info into the wrong project - I was unable to delete it.
They are unresponsive to these concerns, with their standard response being that we should just do more training. The system is clumsy and the customer service is awful.
So in addition to wasting all the money we spent on training, we wasted a full day of work.
Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Great app but terrible customer service

Reviewed 2 years ago

Optimistic but very frustrated by terrible customer service and lack of implementation services.

Pros

A ton of feature and you can make anything you want out of it. You have to invest a lot of time into building it out. But FileVine is very innovative.

Cons

The customer service is some of the worst customer service I have ever received in my life. You are better off getting support from Google than from FileVine. I've been emailing them for seven months on one simple issue and six months on another and they won't even respond to my emails. You are on your own.

Vendor response

Hi Joel, we're sorry to hear that you weren't able to give us strong scores on service--our Director of Customer Success has reached out to you to discuss your support experience. We take your feedback very seriously and will do all we can to ensure any improvements which need to be made are appropriately addressed. That said, we are glad to see you are still enjoying the vision and functionality of Filevine and hope we can bring your service experience up to par with the rest of your experience.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Best thing to come out of 2020…

Reviewed a year ago

Overall, I could not be happier with our experience with Filevine. It has exceeded our expectations and truly helped our firm in the last nine months. We were worried about transitioning with our staff, but the process went very smoothly given that we were working remotely at the time. The customer support that we received during our onboarding and integration could not have been better.

Pros

My most loved feature of Filevine is the flexibility to customize it to fit your firm’s needs. It was extremely important to us to pick a case management software that allowed us to customize features based on all Case types that we handle. Filevine was extremely easy to learn and use to fit our firms needs. Additionally, the report writing and Filevine can be used by almost anyone. It is very easy to pull the information that you need in a very short amount of time.

Cons

There are a couple of newer features in Filevine that could improve. For example, the calendar section in Filevine is something that we currently do not use because of confusion on its integration with outlook. Additionally, I wish that Enterprise automation was a little easier to use.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Run - Do Not Walk - From Filevine

Reviewed 2 years ago

Using Filevine was a waste of a year that I wish I could have back. A complete disaster. Make sure you have a backup of all documents you give them or upload into Filevine. My experience with Filevine is that they check ethics at the door and will say and do anything for a sale. They only hold the keys to all of your practice's information and documents, so best of luck with that.

Pros

Literally nothing. At the end of the day, Filevine was the most expensive version of Dropbox or Box - not a practice management solution - possible, so, if that is of any interest, read on.

Cons

Filevine indicated to me that they were very experienced at migrating data over from the practice management software I had been using. A YEAR AFTER retaining Filevine, it was still NOT done and was a complete disaster. If you ever want to see your documents again, run - do not walk - from Filevine. A YEAR after retaining Filevine, they still had not done any of the customization that they promised,...

Vendor response

Hi Richard, in looking at your experience, we'd love to address a few items. We reached out many times and were unsuccessful in reaching you, and even flew our Director of Implementation to San Diego to help you design your template to fit your needs. The visit was pre-planned and confirmed with you, but we are sorry if it still seemed a surprise. These efforts, along with many trainings and hours...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Best Bang for your Buck

Reviewed a year ago

I am very happy with Filevine. The support staff is one of the best of any company I have ever used. Not only are they tremendously patient, but they are very knowledgeable and happy to help you with any problem that you or your staff are having. They listen to their clients and try to improve the features that the clients are requesting most. If you are considering the change to Filevine, I recommend that you do it - you won't regret it.

Pros

Filevine is very easy and is an ideal program for personal injury, especially mass torts. It allows for full customization and you can make different projects for each litigation. It allows you to text directly with the clients, both for their convenience and yours. The information can be placed in multiple sections and it makes it very easy to put pertinent information for your attorneys to use for the cases. You can keep track of all types of information with reports, from which intake sources are working best to what type of cases are currently in your inventory. In addition, I have never had a software that is constantly innovating & improving the way that this does.

Cons

I did not have to integrate from another software, but there are hiccups and delays when that becomes necessary. However, that is true any time you switch from one to the other. The new Docs Plus is very useful, although you will still need to keep at least one account for Adobe Acrobat, as all the features are not there. I wish there was a way to delete comments or tasks (for the administrator), as sometimes these are made but there is no way to clean it up.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Best Legal Software... Period!

Reviewed a year ago

File Vine has helped push our law firm to one of the Best Law Firms in our area! But, shh... don't tell anyone how small we are. File Vine is a very top notch friendly group of professionals who go above and beyond and very happy to help their clients succeed. Very hands on with training, onboarding and 24/7 support. If you forget what you learned, their help section guidelines and online support...

Pros

Access our case files from anywhere, phone, tablet, and computer at home! Ability to text back and forth to our clients within their case file. One click generated Welcome letters, contracts, Medical records requests, Demand letters, and many more to reduce the repetitive tasks and time. Outlook calendar and Outlook emails dumped into our clients case files. The generated documents, sent to clients, signed and dumped in case files. Task flows and deadline chains with instant notifications to those who need to know. There are so many more features I like, I can go on and on.

Cons

File Vine listens to their customers and constantly improving and adding new features so there is not a lot that I don't like about them. They can integrate for you or you can do it yourself. Pretty easy, a little time consuming but it helps you to update and weed out your junk before transferring over to FV.

Filevine FAQs and common questions

Q. What type of pricing plans does Filevine offer?

Filevine has the following pricing plans:
Pricing model: Subscription


Q. Who are the typical users of Filevine?

Filevine has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Filevine support?

Filevine supports the following languages:
English


Q. Does Filevine support mobile devices?

Filevine supports the following devices:
Android, iPad, iPhone


Q. Does Filevine offer an API?

Yes, Filevine has an API available for use.


Q. What other apps does Filevine integrate with?

Filevine integrates with the following applications:
Microsoft Outlook, Dropbox Business, Captorra, Zapier, QuickBooks Online Advanced, OneDrive, Google Drive, Box, Domo, Slack, Microsoft 365, NetDocuments, DocuSign CLM, Google Calendar, Microsoft Word


Q. What level of support does Filevine offer?

Filevine offers the following support options:
Phone Support, FAQs/Forum, Email/Help Desk, 24/7 (Live rep), Knowledge Base, Chat

Related categories