Influitive vs HubSpot Service Hub

Zendesk Suite

Freshdesk

Intercom

Higher Logic Vanilla

Premier Virtual

Customer Communities

Compare Influitive and HubSpot Service Hub based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Bitrix24

Bitrix24 is an all-in-one business management platform that integrates CRM, project management, and collaboration tools in a single workspace. The system offers task management with Kanban boards and Gantt charts, communication features including video calls and chat, plus website building capabilities with ecommerce functionality. Bitrix24 includes HR management tools for employee tracking and workflow automation, all accessible via mobile applications.

Thryv

Thryv is an AI-powered CRM and marketing platform helping small businesses capture leads, automate follow-ups, and grow.

Kangaroo

Kangaroo is a digital loyalty platform with automated marketing technology to engage customers, increase sales, drive traffic and reduce churn. Loyalty features include: advanced promotional engine, auto-campaigns: emails, SMS, push; custom white-label app, reporting, social media referrals & more.

The Influitive platform helps B2B companies discover, nurture, and mobilize their customers, developers, partners, and employees to shorten sales cycles, amplify marketing, increase retention and drive product innovation.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Advocate Management

Alerts/Notifications

Attendance Management

Attendee Management

Badge Management

Campaign Analytics

Campaign Management

Campaign Segmentation

Chat/Messaging

Churn Management

Communication Management

Community Management

Contact Database

Contact Management

Content Creation

Content Library

Content Management

Conversion Tracking

Customer Accounts

Customer Activity Tracking

Customer Advocacy

Customer Database

Customer Engagement

Customer Experience Management

Customer History

Customer Profiles

Customer Segmentation

Customer Surveys

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Data Visualization

Discussions/Forums

Document Storage

Email Alerts

Email Distribution

Email Management

Email Marketing

Email Reminders

Email Templates

Employee Advocacy

Employee Referral Management

Engagement Tracking

Event Calendar

Event Management

Event Scheduling

Event Tracking

Event Triggered Actions

Feedback Management

Filtering

For Customer Referrals

For Employee Referrals

Forms Management

Gamification

Gift Card Management

Group Management

Ideation

Incentive Management

Knowledge Base Management

Lead Capture

Lead Engagement

Lead Generation

Live Chat

Live Streaming

Loyalty Program

Marketing Automation

Member Portal

Membership Management

@mentions

Mobile Access

Moderation

Monitoring

Multi-Campaign

Multi-Channel Data Collection

Multi-Channel Marketing

Multi-Language

Negative Feedback Management

Nonprofit Advocacy

Performance Metrics

Personalization

Promotions Management

Purchasing & Receiving

Ratings/Reviews

Real-Time Analytics

Real-Time Chat

Real-Time Data

Real-Time Notifications

Real-Time Reporting

Real-Time Updates

Recording

Referral Templates

Influitive

Web-based

Windows

iPad

Android

Linux

iPhone

Basic

Community Manager

Would love more options for customization - we have received feedback from customers about changes they'd like to see that we can't make. While there are robust reporting features, there is so much there that it can be hard to comprehend/sift through data (though this is changing!)

Product Operations Manager

Personally, I'd like to see more advanced forum management (admin/poweruser PoV - why can we not make some of our prime advocates moderators for certain forums or threads?), and make it easier to host content (eg. embedded presentations, videos).

Marketing Manager

It's a fun way to get your customers involved and a great way to source advocates for various activities.

Sr. Manager, Customer Engagement & Loyalty

The product is flexible and customizable which allows limitless flexibility in establishing a unique brand presence.  

Senior Manager, Customer Marketing

It's user-friendly and provides an excellent platform for our members (partners) to interact and share knowledge.

Whenever I require assistance or have any queries, the support team and my CSM are always quick to respond and incredibly helpful.

Post-Sales Marketing Manager

From start to finish (although we're nowhere near done yet!).We've delivered huge value to the business through the generation of peer reviews, product feedback, social amplification, event registration, and so much more.

Customer Advocacy Enablement Manager

We always get a response quickly.- Ability to customize the program to what you need- Ability to create groups and completely manage targeting

Marketing Coordinator

Influitive enables us to interact with our customers in a personal and customizable way.

Senior Community Engagement & Advocacy Specialist 

As with any company, features and updates have to be prioritised and what we see as a priority might not be reflected or mirrored within the greater landscape.

Customer Engagement Marketing Manager

I can easily find support articles for assistance and if I still have questions my CSM - [sensitive content hidden] is super helpful and available.  

Assistant Team Lead 

I am able to deliver my business goals with the gamification capabilities of this platform.

Customer Advocacy Marketing Manager

Influitive is super easy to navigate and for things I can't find myself their team is amazing.

Influitive's support team is very quick to respond as well.

Sometimes the admin side of things are frustrating. When I want to go back just one page it'll sometimes take me farther back.

Owner

Another critical feature of the app because it allows me to track referrals which are new and can be a potential client down the road.

Also, a lot of the templates are designed with the assumption that everyone has the discussion forum.

The support launching a community is very well done with the perfect amount of attention and hand-holding to ensure success.  

This often gets them over that 'initial threshold' of 'I have an opinion, but no time to reply'.

I've deployed two separate communities using Influitive and the experience has been incredible both times.  

Customer Advocacy 

Marketing Specialist

It can be a little clunky sometimes just creating easy challenges.

My community members rave about the program which to me is the ultimate validation.

I'd like a larger library of stock images.

Even with my multiple reporting questions.  

User friendly with growing integrations to make my life easier.

Marketing Programs Manager

It is the perfect tool to feature your products and educational resources by putting to really good use all that gamification technics can offer.   Whether you want to just get to better know your end-users, drive attendance to specific events,  recognize and award loyal customers,  or build a strong discussion forum for your customers, Influitive has all the features you need to achieve all these.  

Customer Advocacy Program Manager

Not only can we provide tools and resources to help customers with our product but we can drive measurable results by utilizing advocates to help with every aspect of the business including sales, customer success, editorial, marketing and product development.

Not to mention the relationships we continue to build with our customers.

Community Manager 

Developing the customer journey and engagement!

Head of Advocacy

My advocates love the platform, it's simple but powerful and has many great features such as templated challenge creation, social media linkage, and easy management of advocates.

The Influitive support team is extremely responsive and helpful too!

The only con I would think of in this app is the pricing which is a a bit higher than I would pay for a great service like this just because I have just started a company from the ground up.

What I love the most about Influitive is that it helps (in a rather intuitive way) build connections with your customers and helps the members of the community engage in relevant and valuable ways.  

My largest issue is with administrator accounts being a separate account type to users and the lack of ability to upgrade and downgrade accounts.

They are always willing to help and offer support.

This product is really easy to use for your community needs.

I love the easy of use of Influitive platform.

Cannot say enough about their support and Success team!

Influitive offers the most advanced advocacy platform. Although it's expensive, it's the best option for marketers that want to start an advocacy community.

Community Marketing

There's a lot of ways you can create engagement, educate your members, but also perform various acts of advocacy.

Advocate Marketing Manager

This software makes it extremely easy for us to not only connect with our customers, but really give them a unique experience with our company.

I like to think of it as a ball of clay - you can adapt it to what works for your team, audience and business.

Missing some very basic functionality like simple formatting tools and testing features

It's a great way to create a community amongst our customers and we can get feedback on various initiatives quickly.

so I think it is a critical feature of the app.

Field Marketing Specialist 

I wish I could set a notification alert when certain challenges are complete.

I have been involved in implementing Influitive at two large organizations and still recommend it as my first choice Advocacy platform.

Influitive vs HubSpot Service Hub Comparison (2026)

Influitive

HubSpot Service Hub

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives