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Influitive Pricing, Features, Reviews and Alternatives

Influitive product overview

What is Influitive?

Influitive allows you to build a community and invite your customers to complete missions, referrals, product reviews, social media posts, and participate in a modern forum with ideation, Q&A, voting and more! As they engage with personalized content, targeted at individuals or groups, they build a stronger relationship with your business and each other, while getting rewarded for their time. You’ll be able to easily visualize and report on the ROI of all engagement in your community.

Key benefits of using Influitive

-Drive new leads and higher conversion rates from your advocates’ referrals with referral automation and sales reference management
-Accelerate sales cycles by surrounding prospects with social proof and easily providing reference calls
-Deepen customer engagement and build 1:1 relationships, ultimately increasing customer retention
-Integrate with your CRM, marketing automation and other apps to facilitate every step of the customer journey
-Get quotes and testimonials to easily drive more user-generated content
-Generate brand awareness and increase sales through word of mouth marketing
-Segment and target individual advocates and groups to provide a personalized experience to every user
-Create a community through discussion boards and advocate-to-advocate messaging
-Receive meaningful product feedback and increase your pool of beta testers by leveraging the wisdom of the crowd
-Report on the impact of your efforts using advanced analytics and unique ROI tracking

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat
Phone Support
FAQs/Forum
Knowledge Base

Training options

In Person
Documentation
Live Online
Webinars
Videos

Influitive pricing information

Value for money

4.5

/5

229

Price starts from

No info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Influitive features

Functionality

4.5

/5

229
Total Features136 11 categories

Most valued features by users

Reporting/Analytics
Campaign Management
API
Reporting & Statistics
Activity Dashboard
Third Party Integrations
Data Import/Export
Customizable Templates

Influitive users reviews

Overall rating

4.7

/5

229

Positive reviews

98%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.99/10
Rating distribution

5

4

3

2

1

168

56

4

1

0

Pros
Influitive is thoroughly dedicated to helping us achieve our goals and remarkably invested in our success. Influitive is highly responsive to our needs and is an extraordinary partner.

MR

Merry Richter

Brilliant gamechanger for companies who want to grow revenue and increase customer advocacy. Great product, team and innovative.

LP

Liz P.

My advocates love the platform, it's simple but powerful and has many great features such as templated challenge creation, social media linkage, and easy management of advocates.

JA

Jon A.

Cons
It's hard to identify any downside to working with Influitive or going with AdvocateHub.

MR

Merry Richter

Some of the functionality on the administrative side is frustrating, especially on the reporting side.

AR

Anonymous Reviewer

I have two major pain points with Influitive. I don't like how the overall discussion area experience.

KA

Kristen A.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Producing Great Results!

Reviewed 5 years ago

The idea of customer advocacy and customer marketing is a new way of thinking within B2B business. I feel fortunate that we have chosen a partnership with Influitive, who in my mind, is the leader in this particular space. Our implementation was quite easy and even with my competing priority of creating an online user community at the same time. Their customer support is quite incredible. They are...

Pros

You truly get out what you put in. The time spent building campaigns and targeted challenges are directly related to what results you're able to yield thereafter. Their customer support is incredible. Their coaching is very helpful and they are all about building value for your Hub. If you are the sponsor, rest assured you will have plenty of benchmarking and metrics to present to your executive teams.

Cons

No real cons to speak of at this time. Like any other B2B company, they are interested in appending add-on solutions such as API links to Marketo, Salesforce, SSO etc. These do cost money and are typically not included in a base contract.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Influitive is a valued partner

Reviewed a year ago

From the beginning, we have had nothing but a positive experience with the Influitive product and the team. We've had a dedicated customer success manager with who we meet every month to plan our projects and key initiatives. The support team is responsive and helps

Pros

Our company spent time researching which company would provide the best platform for running our online customer community and Influitive was the top pick. Almost five years later, we are still pleased with the decision. The Influitive platform is a safe, closed environment for our educator community to engage and collaborate. The evolution of the platform product roadmap continues to improve our administrative functionality in addition to the ease of use for our members. The channel functionality allows us to put similar activities into the same category. Members can pick and choose their areas of interest without having to sift through all the activities. The reporting functionality gives us the data we need to report out successes and evaluate areas that need improvement.

Cons

Many of the issues I liked least about the software have been improved on the Influitive product roadmap including the ability to clone challenges with targeting, the ability to delete members, and the reporting functionalities. The thing I like least about the software is the campaign library can't always be edited easily to meet the tone and needs of our community. We generally create 95% of our own campaigns and don't rely on the campaign library.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Buggy, Unreliable Software. Support is Non-existant

Reviewed 2 years ago

While we have had positive results with Influitive, we have faced numerous challenges. The team is almost impossible to work with (a far cry from the past where they were absolutely exceptional). There is a lack of caring about the customer and in expertise (even of their own software). My first few weeks with Influitive went like this: sales member left items out of the contract and rushed us to...

Pros

I've used Influitive for several years. It can drive results if implemented correctly and with dedicated resources. The platform offers a nice balance for users with challenges, rewards, a messaging center, and a new focus on a forum (although if you already have a forum you cannot turn this off and they will force you to use it).

Cons

The company has changed directions pushing the forum over the challenges (the initial reason Influitive was created). The software is often unreliable, with our team finding bugs and issues almost daily. These issues range from targeting (advocates not receiving challenges), inaccurate counts, data disappearing, and blatant issues in production such as when they broke the rewards page or the challenge...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Amazing Platform to Build a Customer Community & an Advocate Marketing Program

Reviewed a year ago
Pros

Influitive helps us communicate with our customers in a meaningful way at scale and reward them for everything that they do for our business. Not only can we provide tools and resources to help customers with our product but we can drive measurable results by utilizing advocates to help with every aspect of the business including sales, customer success, editorial, marketing and product development....

Cons

There's not much that I would recommend in terms of room for improvement. Influitive is awesome!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Growing your program with Influitive...

Reviewed 4 years ago
Pros

It gamifies advocate engagement to the point where it's not too "cheesy" on their end. Participation feels organic and can be as serious or fun as you want it to be. I feel this was something other vendors attempted but could never do as well. The AdvocateHub provides detailed metrics so that we can accurately present our success to other departments. Plenty of reports are at our fingertips and...

Cons

It's a growing vendor so there can still be a few dents in the software here and there. Targeting and uploading content can sometimes take a bit of time at certain points in the day but nothing that has hindered us so far.

Influitive FAQs and common questions

Influitive has the following pricing plans:
Pricing model: Subscription


Influitive has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business


Influitive supports the following languages:
English, French, German, Portuguese, Italian, Chinese (Simplified), Japanese, Spanish, Korean


Influitive supports the following devices:
Android, iPhone


Yes, Influitive has an API available for use.


Influitive integrates with the following applications:
Tray.io, Khoros Marketing, HubSpot Marketing Hub, Salesforce Marketing Cloud, Tango Card, Gooddata, Zapier, Segment, Gainsight PX, Twitter, Pardot, Salesforce Sales Cloud, Domo, LinkedIn, Facebook, Skilljar, Gainsight CS, Marketo Engage, Docebo, Hootsuite, Oracle Eloqua


Influitive offers the following support options:
Email/Help Desk, Chat, Phone Support, FAQs/Forum, Knowledge Base

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