AskNicely vs Birdeye

Paycor

Trustpilot

Weave

Podium

Stonly

LightWork Performance Management

Compare AskNicely and Birdeye based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Stonly is knowledge management software for customer service that drives fast, accurate resolutions. With it, you can create step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases for your agents and customers.

Paycor’s all-in-one, cloud-based human capital management (HCM) platform modernizes every aspect of people management, from recruiting, onboarding and payroll to career development and retention.

The LightWork Performance Management system encourages employee development, highlights strengths, and identifies areas for improvement in employee performance

AskNicely enables you to coach, motivate, and empower your employees to make every customer experience awesome.

Activity Dashboard

Alerts/Notifications

Anonymous Feedback

Customer Experience Management

Customer Segmentation

Customizable Branding

Customizable Reports

Customizable Templates

Dashboard

Data Analysis Tools

Data Import/Export

Data Visualization

Drag & Drop

Email Marketing

Engagement Tracking

Feedback Management

Mobile Survey

Multi-Channel Data Collection

Multi-Channel Distribution

Multi-Language

Negative Feedback Management

NPS of Customers

NPS of Employees

NPS Survey Structure

Predictive Analytics

Pulse Surveys

Question Branching

Question Library

Ratings/Reviews

Real-Time Analytics

Real-Time Data

Real-Time Reporting

Reporting & Statistics

Reporting/Analytics

Response Quotas

Search/Filter

Segmentation

Sentiment Analysis

Skip Logic

Social Media Integration

Survey Builder

Survey/Poll Management

Surveys & Feedback

Text Analysis

Text Fields

Third-Party Integrations

Trend Analysis

URL Customization

Website Integration

Workflow Management

AskNicely

Android

Web-based

Windows

iPad

iPhone

Founder/CEO

Have only recently been using AskNicely, but the set up was super simple, the customer support was amazing, and we're already getting great actionable feedback from our NPS responses.

This is not only good for NPS but I've used it as a case study in design and product development. I cite the onboarding, the clean design, the bias toward beautiful functionalism.

Director of Product Development

Some of the multi-brand/templating features are a little limited and confusing.

Managing Director

Super easy for us, and our clients - great experience and actionable feedback.

UX Lead & Product Owner, Mobile

Great too for quick and frequent, quality feedback to help gauge user engagement.

Business Analyst and Product Owner

Easy to use, the user interface is very neat. Contacting user for further feedback is a great way to improve our software.

Easy to understand system and concept that provides an effective barometer of staff engagement for us with a great response rate.

Sales and Marketing Coordinator

Just amazing, outstanding customer service - a great product, too.

Product Research Manager

It gives us an excellent metric to gauge customer satisfaction of each of our products. I would like to understand what is possible by using the API.

AskNicely gives us an easy way to gauge our users' satisfaction with our product. The interface is clean and friendly, and allows us to quickly set up groups of users to poll.

Head of Production

The solution is clean and simple and easy to configure and intuitive.

Head of Customer Support

We did not have a 'close it' option when we were using it in-app, so a few our users became annoyed.

Customer Success Lead

AskNice.ly is an elegant NPS collection tool, compatible with lots of useful integrations.

Luckily we have enough customers to justify the reasonable costs for doing our external customers. All in all I couldn't be happier.

As mentioned above - the net promoter scores we received from our clients were useful in making product related decisions. Would highly recommend ASK Nicely to others.

Customer Service Executive

Sometimes the mobile app does not give very accurate information, in a way that the score given by the customer is wrong. Could just be an app bug, most of the time it's correct.

Strategy and Operations Consultant

It allows to send replies to users who answered a survey from the platform (upgraded version allows to customize by answer type and send automatically). The price is really good.

Venue Manager

This skews our results and makes it difficult to understand how a specific day or weekend went  for our customers.

AskNicely screenshot: AskNicely request feedback

AskNicely screenshot: AskNicely dashboard

AskNicely screenshot: AskNicely push notifications

AskNicely screenshot: AskNicely NPS

Large Enterprises

Mid Size Business

Non Profit

Small Business

Podium is an AI-powered platform that helps businesses manage and convert leads. The platform is designed for a range of industries, such as automotive, healthcare, home services, and retail. It includes a virtual assistant that can drive leads, schedule appointments, and market the business. The system consolidates leads from various channels, including phone calls, text messages, website forms, and third-party sources, into a unified AI-powered inbox.

A customer review management tool that brings businesses and consumers together through reviews.

Weave is the all-in-one customer communications and engagement platform for small and midsize business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey.

Birdeye provides an AI-based chat solution for multi-location businesses that engages website visitors 24/7. The platform features intelligent conversation capabilities, lead capture functionality, and seamless handoff to live agents when needed. Businesses can personalize the chat widget to match their brand identity while managing all communications through a centralized smart inbox.

@mentions

2-Way Messaging

Access Controls/Permissions

AI Copilot

AI Writing Assistant

AI/Machine Learning

Alerts/Escalation

Audience Targeting

Augmented Analytics

Automated Publishing

Automated Responses

Autoresponders

Benchmarking

Calendar Management

Campaign Analytics

Campaign Management

Campaign Scheduling

Canned Responses

Chat/Messaging

Chatbot

Code-free Development

Collaboration Tools

Commenting/Notes

Communication Management

Competitive Analysis

Competitor Monitoring

Configurable Workflow

Contact Management

Content Ideas

Content Management

Contextual Guidance

Customer Communication

Customer Engagement

Customer History

Customer Support

Customer Surveys

Customizable Fields

Customizable Forms

Customizable Questions

Data Security

Email Alerts

Email Reminders

File Sharing

Filtering

For Sales/Marketing

Gamification

Generative AI

Group Messaging

Human Handover

Image Library

Impact Measurement

Influencer Tracking

Intent Recognition

Keyword Filtering

Keyword Tracking

Knowledge Base Management

Knowledge Management

Lead Capture

Lead Qualification

Listing Management

Live Chat

Mass Texting

Message Personalization

Mobile Access

Mobile Alerts

Mobile Payments

Monitoring

Multi-Channel Campaigns

Multi-Channel Communication

Multi-Channel Management

Multi-Location

Multiple Payment Options

Natural Language Processing

Offline Form

One-to-One Messaging

Online Payments

Performance Metrics

Post Scheduling

Birdeye

Sr. Reputation Manager

This competition during our partnership has been a point of contention and it makes things awkward and confusing.

Office Manager

I find that very helpful in knowing peoples interest in reviewing us. The customer service has always been helpful and very responsive.

Executive Assistant

We have seen such an phenomenal growth with our company. We have tripled our sales and are able to have our amazing clients leave amazing stories on their experience.

Digital Strategist | Partner

Our agency has really enjoyed working with BirdEye. It's proved to be a very effective way to manage the review process for our clients - and has yielded some great results.

The software has so many reports available for tracking success and measuring whether or not campaigns are successful; I really like the integration of multiple sources of reviews in one place.

Brand Manager

Its been excellent and is helping us be proactive vs reactive to brand management.

AskNicely vs Birdeye Comparison (2026)

AskNicely vs Birdeye Comparison (2026)

AskNicely

Birdeye

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

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