AskNicely Pricing, Features, Reviews & Comparison of Alternatives

AskNicely

Collect real-time customer feedback using the NPS framework

4.64/5 (99 reviews)

AskNicely overview

What is AskNicely?

AskNicely customer feedback software is built around the Net Promoter Score (NPS) framework to help businesses improve customer experience and accelerate growth.

Create a customer-centric culture of continuous feedback in your business. Automatically collect feedback from every customer at any point in the customer journey on any channel (email, web, SMS) using a a flexible short survey format.

Empower every team member with the feedback they need to make every experience great on the right screen - Salesforce (with full NPS dashboard, leaderboard, text analytics, and reporting capabilities), mobile app and TV dashboard

Automate customer reviews, referrals, and retention. Use workflow tools to turn feedback into reviews that boost your Google rating and case studies that win new business. Boost retention by automating follow up with at-risk accounts.
www.asknicely.com

Pricing

Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom

Supported languages

English, Arabic, Dutch, French, Portuguese
AskNicely screenshot: AskNicely dashboard shows trend analysis in real timeAskNicely screenshot: Create questions with scores and share with respondents using AskNicelyAskNicely screenshot: Track response and feedback with AskNicelyAskNicely screenshot: Access AskNicely across multiple devices including PC, smartphones and tabletsAskNicely screenshot: Generate the periodic net promoter score and share with AskNicelyAskNicely screenshot: Respond to customer feedback directly, either from inside AskNicely, or from an existing CRM or HelpDesk softwareAskNicely screenshot: Get real time insights and track NPS by product, channel, rep, and more

AskNicely reviews

Value for money
Features
Ease of use
Customer support
  4.4
  4.2
  4.6
  4.7
Matt Brossard

AskNice.ly is an elegant NPS collection tool, compatible with lots of useful integrations.

Used weekly for 2+ years
Reviewed 2018-03-29
Review Source: Capterra

NPS surveys help us identify areas of improvement that we wouldn't otherwise hear about from our customers. AskNice.ly helps us collect, organize and summarize that feedback effectively.

Pros
We connect AskNice.ly to tools like Intercom, Zapier, and Slack in order to automate the process of collecting feedback, incentivizing NPS surveys and reporting results back to our team. It's easy to set up and it does it's thing without much maintenance.

Cons
There is nothing significant I would change in the interface or functionality. We get the appropriate value out of our membership level.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Adam Kourakis

Good solution to NPS results

Used daily for 2+ years
Reviewed 2018-03-07
Review Source: Capterra

The ability to know what our customers thought of our service. It gave me the ability to make changes based on customer feedback and it gave our customers a more discreet and easy way to give feedback.

Pros
The real time responses allowed me to stay on top of the reviews I was getting. I also liked that it was able to integrate with our existing (internal) software. It made everything a one-stop-shop

Cons
The userface wasn't as appealing as other software's I've used and some of the reporting features were less advanced than other softwares I've used.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Élodie Mouillet

Great tool for my to-do list at work

Used daily for 6-12 months
Reviewed 2018-04-02
Review Source: Capterra

Efficiency for my personal tasks and avoiding forgetting some important things.

Pros
It helps me organize my tasks at work and never forgive anything. With the mobile app, I can add anything from anywhere whenever a thought comes to my mind. I can even add some sub-tasks to one task and I can organize my days with the deadlines.

Cons
The navigation through the interface can be confusing when I'm going elsewhere than my to-do list. The main menu on left is pretty useless for me and the inbox doesn't work as expected, or maybe not the way I would like it to. It sends me my everyday tasks based on deadlines. So if I planned 5 tasks for today, I receive 5 different alerts, on web and on mobile. So when a colleague share a task with me, it can be lost among all my personal alerts. Finally, I would love to share tasks more easily than just assign them to someone.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 8/10

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Jorge Lima

Nice, usual as expected

Used daily for 1-2 years
Reviewed 2018-04-04
Review Source: Capterra

Great customer response and make us on track to find out what our users really like and dislike from our product

Pros
it's a not intrusive tool which makes the user do not feel uncomfortable in do what we expect from them

Cons
Could be more visual and easy to edit, with that the designer work will be great and the integration also amazing

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Sunaina Kaushik

Just amazing, outstanding customer service - a great product, too!

Used monthly for 1-2 years
Reviewed 2019-12-04
Review Source: Capterra

As mentioned above - the net promoter scores we received from our clients were useful in making product related decisions. Would highly recommend ASK Nicely to others. A big shout out to [SENSITIVE CONTENT HIDDEN] from their support team - just an outstanding asset to your team. Cheers!

Pros
- The highlight for me for AskNicely was the customer service I received from them. Specifically, the person that I communicated with - [SENSITIVE CONTENT HIDDEN] - was just extra ordinary. This was a pilot program that we had started and I was in charge of this at the time. [SENSITIVE CONTENT HIDDEN] made certain that I understood the platform well, made the most of the features, and most importantly - got it right the first time! The surveys are easy to setup for the admin and easy for clients to fill out. The analytics we received from the surveys were very useful in making business decisions.

Cons
Nothing, really. As the admin for the pilot program, I was completely satisfied by the product as well as the service received.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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AskNicely pricing

Pricing options
Subscription
View Pricing Plans

Custom pricing based on your individual needs - please contact us to get a quote

AskNicely features

API
Activity Dashboard
Customizable Branding
Customizable Templates
Monitoring
Real Time Analytics
Social Media Integration
Third Party Integration

A/B Testing (208 other apps)
Automatic Notifications (214 other apps)
Campaign Analysis (305 other apps)
Campaign Management (364 other apps)
Campaign Segmentation (208 other apps)
Content Management (276 other apps)
Data Import/Export (263 other apps)
Drag & Drop Interface (260 other apps)
Email Marketing Management (205 other apps)
Engagement Analytics (268 other apps)
Multi-Channel Marketing (248 other apps)
Reporting & Statistics (360 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for AskNicely

Key features of AskNicely

  • Lifetime data archive
  • Multi-language surveys
  • Survey branching logic
  • Fully configurable
  • Custom domain
  • Multi-language, multi-brand
  • One click integration
  • Regular sampling
  • Triggered delivery
  • Live reports
  • Real-time leaderboards
  • Advanced filtering
  • Time-based charting
  • Publish to dashboards
  • Text analytics
  • Real-time NPS TV dashboard
  • Multi-brand surveys
  • Templates
  • Email distribution
  • Unlimited users
  • Recurring surveys
  • Social media integration
  • Daily survey scheduling
  • Salesforce & MailChimp integration
  • Data analysis tools
  • Testimonial publishing on website
  • Dashboard
  • Customizable survey wording
  • Monitor & manage customer feedbacks
  • Customized response alerts
  • Periodic reporting
  • Multiple question types
  • Event triggered surveys
  • API
View All Features

Benefits

AskNicely automates the customer feedback collection process with one-question email surveys which are based on Net Promoter Score (NPS) framework.

With continuous NPS monitoring, businesses can monitor customer ratings and feedback in real time.

Business users can take immediate action on customers' feedback through the AskNicely interface or directly from the integrated CRM solution.

Users can automatically post scores to Salesforce or KPI dashboards like Geckoboard or Klipfolio.

Business users can build leaderboards and rank top segments, products, and agents to instantly gain key business insights.