AskNicely vs SmartSurvey

SurveyMonkey

Paycor

Achievers

Survio

Stonly

LightWork Performance Management

Compare AskNicely and SmartSurvey based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Stonly is knowledge management software for customer service that drives fast, accurate resolutions. With it, you can create step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases for your agents and customers.

Paycor’s all-in-one, cloud-based human capital management (HCM) platform modernizes every aspect of people management, from recruiting, onboarding and payroll to career development and retention.

The LightWork Performance Management system encourages employee development, highlights strengths, and identifies areas for improvement in employee performance

AskNicely enables you to coach, motivate, and empower your employees to make every customer experience awesome.

Activity Dashboard

Alerts/Notifications

Anonymous Feedback

Customer Experience Management

Customer Segmentation

Customizable Branding

Customizable Reports

Customizable Templates

Dashboard

Data Analysis Tools

Data Import/Export

Data Visualization

Drag & Drop

Email Marketing

Engagement Tracking

Feedback Management

Mobile Survey

Multi-Channel Data Collection

Multi-Channel Distribution

Multi-Language

Negative Feedback Management

NPS of Customers

NPS of Employees

NPS Survey Structure

Predictive Analytics

Pulse Surveys

Question Branching

Question Library

Ratings/Reviews

Real-Time Analytics

Real-Time Data

Real-Time Reporting

Reporting & Statistics

Reporting/Analytics

Response Quotas

Search/Filter

Segmentation

Sentiment Analysis

Skip Logic

Social Media Integration

Survey Builder

Survey/Poll Management

Surveys & Feedback

Text Analysis

Text Fields

Third-Party Integrations

Trend Analysis

URL Customization

Website Integration

Workflow Management

AskNicely

Android

Web-based

Windows

iPad

iPhone

Founder/CEO

Have only recently been using AskNicely, but the set up was super simple, the customer support was amazing, and we're already getting great actionable feedback from our NPS responses.

This is not only good for NPS but I've used it as a case study in design and product development. I cite the onboarding, the clean design, the bias toward beautiful functionalism.

Director of Product Development

Some of the multi-brand/templating features are a little limited and confusing.

Managing Director

Super easy for us, and our clients - great experience and actionable feedback.

UX Lead & Product Owner, Mobile

Great too for quick and frequent, quality feedback to help gauge user engagement.

Business Analyst and Product Owner

Easy to use, the user interface is very neat. Contacting user for further feedback is a great way to improve our software.

Easy to understand system and concept that provides an effective barometer of staff engagement for us with a great response rate.

Sales and Marketing Coordinator

Just amazing, outstanding customer service - a great product, too.

Product Research Manager

It gives us an excellent metric to gauge customer satisfaction of each of our products. I would like to understand what is possible by using the API.

AskNicely gives us an easy way to gauge our users' satisfaction with our product. The interface is clean and friendly, and allows us to quickly set up groups of users to poll.

Head of Production

The solution is clean and simple and easy to configure and intuitive.

Head of Customer Support

We did not have a 'close it' option when we were using it in-app, so a few our users became annoyed.

Customer Success Lead

AskNice.ly is an elegant NPS collection tool, compatible with lots of useful integrations.

Luckily we have enough customers to justify the reasonable costs for doing our external customers. All in all I couldn't be happier.

As mentioned above - the net promoter scores we received from our clients were useful in making product related decisions. Would highly recommend ASK Nicely to others.

Customer Service Executive

Sometimes the mobile app does not give very accurate information, in a way that the score given by the customer is wrong. Could just be an app bug, most of the time it's correct.

Strategy and Operations Consultant

It allows to send replies to users who answered a survey from the platform (upgraded version allows to customize by answer type and send automatically). The price is really good.

Venue Manager

This skews our results and makes it difficult to understand how a specific day or weekend went  for our customers.

AskNicely screenshot: AskNicely request feedback

AskNicely screenshot: AskNicely dashboard

AskNicely screenshot: AskNicely push notifications

AskNicely screenshot: AskNicely NPS

Large Enterprises

Mid Size Business

Non Profit

Small Business

SurveyMonkey is an AI-based survey platform designed to help teams collect actionable feedback. The platform offers expert templates for various use cases including customer satisfaction, employee engagement, and event feedback. Organizations can distribute surveys to targeted audiences, analyze results with AI-based insights, and integrate with various business tools for streamlined workflows.

Trusted by 5M+ users, Survio is a secure, GDPR-compliant survey platform with powerful features for every device.

Achievers is an employee recognition and rewards software.

SmartSurvey is a cloud-based survey & questionnaire management tool which allows users to create, distribute, manage, and analyze responses for unlimited surveys.

Access Controls/Permissions

Autofill

Benchmarking

Charting

Collaboration Tools

Conditional Logic

Customizable Fields

Customizable Forms

Customizable Questions

Document Management

Email Management

Email Reminders

Forms Creation & Design

Forms Management

Full Text Search

Multiple User Accounts

Offline Access

Offline Response Collection

Panel Management

Performance Metrics

Process/Workflow Automation

Question Piping

Randomization

Reminders

Response Validation

Single Sign On

Site Intercept Survey

SMS Messaging

SSL Security

Statistical Analysis

Support Audio/Images/Video

Template Management

Visual Analytics

Web Forms

SmartSurvey

Operational Support Manager

I cannot praise this product enough, the simplicity, the detailed and complex features and options and the finished product, absolutely fantastic.

I highly recommend this product, the software itself is great, easy to use and gives a great survey experience.

Researcher

We used this for a rapidly implemented survey. It was excellent - easy to set up, and the analytics in the Professional option are really very good and allowed for frequent non-expert review.

Senior Projects Manager

Easy to get to grips with and understand the layout, good auto save and session resume abilities.

Principal Business Intelligence  Officer

Easy to use, lots of customisation, strong reporting features and fab customer service. Really easy to use product and good value for money.

I have widely shared within our Trust what a great product this is.

Director 

I do find it easy to use, I appreciate how easy it is to design surveys with the options presented and then to manipulate the data.

Research analyst

Excellent experience - I'd recommend this to anyone.

Market Research Manager

Easy to use and good value for money. Easy to set up and send a simple survey.

Post-Graduate Student

The ease with which one can create a questionnaire and disseminate it was a huge load off my shoulders.

Business Owner

Very easy to use survey and a very good customer service.

Chief of Staff

The tool is very intuitive and easy to use. It has multiple functionalities, such as the ability to send via multiple methods and the integration with Salesforce.

Head Human Resource & Administration

To do one particular function it used to prompt me to upgrade my membership which in my view proved costly for me.

Head of Marketing

Ease of use and efficiency has hugely helped us respond quickly and gather data effectively.

Director

Fast responses from customer support and good analytic features allowing data analysis of specific groups.

Secretary

It took me a but to figure it out. That might be a user error on my part, nothing wrong with the software.

Maybe make that more obvious. But that is just me as I used it only for 4 months every year, so from year to year, I forget.

Head Assistant - International Student and Scholar Services

SmartSurvey has very limited features and it is not very user friendly. We stopped using it after a very quick time.

SmartSurvey screenshot: Discover the future of survey creation with our AI-powered tool! Effortlessly design surveys to gather invaluable insights from your users. 

SmartSurvey screenshot: Easily add and edit the questions in your survey through the intuitive editor interface.

SmartSurvey screenshot: Simplify your survey distribution with our versatile response collection options. 

SmartSurvey screenshot: No more sifting through reports! Our dashboards make your survey data easy to understand. See trends and actionable insights. Empower your team to make data-driven decisions quickly and efficiently.

SmartSurvey screenshot: Make sense of your survey data in seconds with our advanced results visualisation tools. Seamlessly analyze responses in a variety of chart types, show and hide questions, create multiple views and more!

AskNicely vs SmartSurvey Comparison (2026)

AskNicely

SmartSurvey

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives