AskNicely vs SurveySparrow

Google Forms

SurveyMonkey

Paycor

Zoho Survey

Stonly

LightWork Performance Management

Compare AskNicely and SurveySparrow based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Stonly is knowledge management software for customer service that drives fast, accurate resolutions. With it, you can create step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases for your agents and customers.

Paycor’s all-in-one, cloud-based human capital management (HCM) platform modernizes every aspect of people management, from recruiting, onboarding and payroll to career development and retention.

The LightWork Performance Management system encourages employee development, highlights strengths, and identifies areas for improvement in employee performance

AskNicely enables you to coach, motivate, and empower your employees to make every customer experience awesome.

Activity Dashboard

Alerts/Notifications

Anonymous Feedback

Customer Experience Management

Customer Segmentation

Customizable Branding

Customizable Reports

Customizable Templates

Dashboard

Data Analysis Tools

Data Import/Export

Data Visualization

Drag & Drop

Email Marketing

Engagement Tracking

Feedback Management

Mobile Survey

Multi-Channel Data Collection

Multi-Channel Distribution

Multi-Language

Negative Feedback Management

NPS of Customers

NPS of Employees

NPS Survey Structure

Predictive Analytics

Pulse Surveys

Question Branching

Question Library

Ratings/Reviews

Real-Time Analytics

Real-Time Data

Real-Time Reporting

Reporting & Statistics

Reporting/Analytics

Response Quotas

Search/Filter

Segmentation

Sentiment Analysis

Skip Logic

Social Media Integration

Survey Builder

Survey/Poll Management

Surveys & Feedback

Text Analysis

Text Fields

Third-Party Integrations

Trend Analysis

URL Customization

Website Integration

Workflow Management

AskNicely

Android

Web-based

Windows

iPad

iPhone

Founder/CEO

Have only recently been using AskNicely, but the set up was super simple, the customer support was amazing, and we're already getting great actionable feedback from our NPS responses.

This is not only good for NPS but I've used it as a case study in design and product development. I cite the onboarding, the clean design, the bias toward beautiful functionalism.

Director of Product Development

Some of the multi-brand/templating features are a little limited and confusing.

Managing Director

Super easy for us, and our clients - great experience and actionable feedback.

UX Lead & Product Owner, Mobile

Great too for quick and frequent, quality feedback to help gauge user engagement.

Business Analyst and Product Owner

Easy to use, the user interface is very neat. Contacting user for further feedback is a great way to improve our software.

Easy to understand system and concept that provides an effective barometer of staff engagement for us with a great response rate.

Sales and Marketing Coordinator

Just amazing, outstanding customer service - a great product, too.

Product Research Manager

It gives us an excellent metric to gauge customer satisfaction of each of our products. I would like to understand what is possible by using the API.

AskNicely gives us an easy way to gauge our users' satisfaction with our product. The interface is clean and friendly, and allows us to quickly set up groups of users to poll.

Head of Production

The solution is clean and simple and easy to configure and intuitive.

Head of Customer Support

We did not have a 'close it' option when we were using it in-app, so a few our users became annoyed.

Customer Success Lead

AskNice.ly is an elegant NPS collection tool, compatible with lots of useful integrations.

Luckily we have enough customers to justify the reasonable costs for doing our external customers. All in all I couldn't be happier.

As mentioned above - the net promoter scores we received from our clients were useful in making product related decisions. Would highly recommend ASK Nicely to others.

Customer Service Executive

Sometimes the mobile app does not give very accurate information, in a way that the score given by the customer is wrong. Could just be an app bug, most of the time it's correct.

Strategy and Operations Consultant

It allows to send replies to users who answered a survey from the platform (upgraded version allows to customize by answer type and send automatically). The price is really good.

Venue Manager

This skews our results and makes it difficult to understand how a specific day or weekend went  for our customers.

AskNicely screenshot: AskNicely request feedback

AskNicely screenshot: AskNicely dashboard

AskNicely screenshot: AskNicely push notifications

AskNicely screenshot: AskNicely NPS

Large Enterprises

Mid Size Business

Non Profit

Small Business

SurveyMonkey is an AI-based survey platform designed to help teams collect actionable feedback. The platform offers expert templates for various use cases including customer satisfaction, employee engagement, and event feedback. Organizations can distribute surveys to targeted audiences, analyze results with AI-based insights, and integrate with various business tools for streamlined workflows.

Google Forms is a free form builder tool that enables users to create surveys and questionnaires online in order to collect and organize information

Zoho Survey offers a customizable online survey maker for businesses to gather insights. With over 30 question types, advanced logic, and multilingual support, users can create targeted questionnaires. Surveys can be distributed via email, social media, and QR codes, collecting responses online or offline. The platform provides analytics like sentiment analysis, word clouds, and cross tabulation to help organizations understand customer satisfaction, employee experience, and market research.

SurveySparrow revolutionizes customer experience by turning feedback into actionable insights. Effortlessly capture feedbacks, engage with customers, manage reviews, and resolve complaints swiftly. Securely access & analyze data, connect with a global audience, and maintain brand consistency.

360 Degree Feedback

Access Controls/Permissions

Autofill

Automated Scheduling

Benchmarking

CES Survey Structure

Chat/Messaging

Complaint Monitoring

Conditional Logic

CSAT Survey Structure

Customer Database

Customer History

Customer Journey Mapping

Customizable Fields

Customizable Forms

Customizable Questions

Data Security

Electronic Signature

Email Management

Email Reminders

Employee Database

Employee Portal

Employee Profiles

Event Triggered Actions

For Healthcare

Forms Creation & Design

Individual Development Plans

Knowledge Management

Mass Texting

Media Monitoring

Mobile Access

Monitoring

Multi-Channel Communication

Multiple Question Types

Multiple User Accounts

Offline Access

Offline Response Collection

Paper-Based

Performance Management

Performance Metrics

Performance Review Management

Personalization

Phone-Based

Process/Workflow Automation

Progress Tracking

Question Piping

Randomization

Rater Selection

Real-Time Notifications

Reminders

Response Validation

Review Monitoring

Self Assessment

Single Sign On

Site Intercept Survey

Skills Assessment

SMS Messaging

SSL Security

Statistical Analysis

Support Audio/Images/Video

SurveySparrow

Linux

Employee 

The customer support by survey sparrow is excellent. If anyone is looking for best review platform truly i will recommend surveysparrow for them to experience the best.

My clients and their clients love this software. The best resolution to typeform issues.

Acquiring feedback and other information from customers in an easy, clean and fashioned way. Survey Sparrow saved us time and money because it is beautiful out of the box with minimal design options.

Overall SurveySparrow is already good with the potential to be amazing.

Senior Manager

It's good for the feedback survey. I can say its very good tool and we used the API also and its worked very well.

Senior Technical Recruiter

Taking Surveys becomes very easy, lot of time is saved and money is saved. Mainly our relationship with the users and client is increased.

Managing Partner

I had some small feedback on a SurveySparrow newsletter, got a mail back the same day thanking me for my comment and got asked if I had anything else to share, improving future outreach.

Accountant

The design looks really fresh and there are some excellent tools which really make life easier for us such as the built-in email share and the audience management.

Human Resources Generalist

I totally love SurveySparrow it gathers clients' straightforward assessments additionally as paying you for your suppositions.

Senior Program Manager

A tool that makes it easy and effective for you.

Inability to move through the visual view of the survey without going from start to finish to see edits. Renaming is only available on the Enterprise subscription.

The studies are not difficult to know and surprisingly simpler to complete and have numerous studies to wrap up. It's a truly incredible overview device and it is not difficult to utilize.

Owner

Really bad customer service. Slow response time and no real help.

Also, the customer support is fast and friendly.

founder

Replied no, and the bot says the team typically answers in a few min. An hour later still waiting.

Photographer

After signup, it gives me a signup URL which is good for a quick lookup or can work without a website. If I need to take a survey for my personal quick survey I don't have to include my web dev in it.

We had some difficulties to login in the past, but it turned out that at that moment there was some maintenance going on, and we did in fact received an email about this (which we overlooked).

But with the survey integrated into their chat application, we see more people responding. Meaning we are able to gather more valuable data than before.

AskNicely vs SurveySparrow Comparison (2026)

AskNicely

SurveySparrow

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives