Birdeye vs Okendo

Trustpilot

Weave

Podium

Yotpo

REVIEWS.io

Feefo

Compare Birdeye and Okendo based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

A customer review management tool that brings businesses and consumers together through reviews.

Brand24

Brand24 is an easy-to-use social listening solution used by companies of all sizes to analyze real-time online conversations about their brands, products, and competitors.

Brand24 allows businesses to grow sales, get customer insights, find influencers or analyze the results of marketing campaigns.

GiveMe5.ai

AI-powered reviews, listings & local rankings for Clover merchants. Get more 5-star reviews, optimize your Google Business Profile, and outrank competitors — all on autopilot. Free plan available.

Birdeye is the leading AI-powered reputation and social media management platform for local brands. Over 150,000 businesses use Birdeye to maximize online reputation, engage across social channels, and gain insights to enhance customer experience and grow.


2-Way Messaging

Access Controls/Permissions

Activity Dashboard

AI Copilot

AI/Machine Learning

AI Writing Assistant

Alerts/Escalation

Alerts/Notifications

Audience Targeting

Augmented Analytics

Automated Publishing

Automated Responses

Autoresponders

Benchmarking

Calendar Management

Campaign Analytics

Campaign Management

Campaign Scheduling

Canned Responses

Chatbot

Chat/Messaging

Code-free Development

Collaboration Tools

Commenting/Notes

Communication Management

Competitive Analysis

Competitor Monitoring

Configurable Workflow

Contact Management

Content Ideas

Content Management

Contextual Guidance

Customer Communication

Customer Engagement

Customer Experience Management

Customer History

Customer Segmentation

Customer Support

Customer Surveys

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Questions

Customizable Reports

Customizable Templates

Dashboard

Data Analysis Tools

Data Import/Export

Data Security

Data Visualization

Drag & Drop

Email Alerts

Email Marketing

Email Reminders

Engagement Tracking

Feedback Management

File Sharing

Filtering

For Sales/Marketing

Gamification

Generative AI

Group Messaging

Human Handover

Image Library

Impact Measurement

Influencer Tracking

Intent Recognition

Keyword Filtering

Keyword Tracking

Knowledge Base Management

Knowledge Management

Lead Capture

Lead Qualification

Listing Management

Live Chat

Mass Texting

@mentions

Message Personalization

Mobile Access

Mobile Alerts

Mobile Payments

Mobile Survey

Monitoring

Multi-Channel Campaigns

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Channel Distribution

Multi-Channel Management

Multi-Language

Multi-Location

Multiple Payment Options

Natural Language Processing

Negative Feedback Management

Offline Form

One-to-One Messaging

Online Payments

Performance Metrics

Post Scheduling

By industry, Birdeye reviewers are most commonly professionals in marketing and advertising (19%). The most frequent use case for Birdeye cited by reviewers is review management (58% of reviewers).

Users and use cases

Some users report that Birdeye offers a free trial and appreciate the flexibility and features for the price. Some reviewers find it affordable, but others say the pricing is high, and some find the structure confusing or hard to afford long-term.

Value for money

Birdeye is a review management program with key features that include negative feedback management, review request, review monitoring, response management, and more.

Birdeye

Web-based

Android

iPad

iPhone

Starter

 Growth 

 Dominate

Office Manager

We love that Birdeye helps us with our online presence by giving our patients the option to leave a review for us if they had a great experience, but it also allows them to give us direct feedback if they didn't have a great experience.  

VP of Sales

We can track how many leads go from Birdeye to converted sales and it shows the true value for the money we get with our investment every monthly.

Sr. Reputation Manager

We had a much simpler software before and now we have new features like listings, insights, more AI features, referrals, Webchat etc

Marketing Manager

The Birdeye platform is super helpful to allow us to see all of our feedback in one place and respond accordingly so we can consistently monitor our online reputation.

We love that we can set up survey campaigns and respond in the platform directly to all feedback and public review pages (Google, Yelp, Birdeye, etc...)

Account Executive

Sending out automated review requests and utilizing AI to respond to reviews, the AI feature helps specifically with Negatives, also!

Director of strategy

It even has AI reviews, surveys, and campaigns that help us reduce labor work and reach the leads more easily to get good reviews.

Brand Ambassador

It saves us time, helps us generate consistent customer feedback, and gives us tools to manage our brand reputation effectively.

Client Manager

I also appreciate being able to view the contact journey of each person, holding them accountable to their review, but also noticing if there are any struggles with the process.

IT manager

Birdeye truly excels at bringing all customer interactions together in one easy-to-manage platform.

It has lots of options for customization which makes it incredible easy to tailor it to each of our clients and their needs/wants.

Birdeye can be a bit pricey, especially for smaller teams or businesses on a tighter budget.

Social Media Manager

I loved its ability to ensure the quality of our posts and enable us to quickly sort out the rationales and get rid of any unwanted comments.

Owner

A the store level, the sales team appreciate being able to text and send quotes via the platform.  

Director

We've implemented BirdEye's reputation management software across all our client accounts, and the performance has been excellent.

The breadth of features and are account management and personal care as a business partner would be the top two features.

Easy to use and adopt - team was quickly onboarded and could take action both in setting up the reportings and gaining visibility but also to start responding and managing

Property Manager

I like how it is able to be integrated into  our ERP platforms and how it helps us maintain our online reputation.  

Even if we are not connecting CRMs, there are some other options that have also worked for our clients.

I had 5 zoom calls in the effort to set up, and then resolve my concerns that all took over 45 minutes and unfortunately I left each call uncertain of a clear outcome.

Sometimes the auto responses do not fire to all reviews that I have auto responses set up for.

Sometimes the integration process is a bit taxing and I wish there were more platforms that can be integrated.

Great system for online review management, highly recommend utilizing the integrations and auto responses for a seamless online presence!

Project Manager

Generating and fostering positive reviews and having the ability to manage negative ones is a great benefit to clients of all sectors.

Since implementing Birdeye, we have seen a consistent increase in our review volume and in positive review feedback.

The pros of using Birdeye include automated review and survey requests.  

Brand Manager

They are clunky and a bit difficult to navigate, but Birdeye’s willingness to adapt makes this a small problem.

Integration issues with our CRM has been an on-going trial, but the blame falls on our CRM rather than Birdeye.

President

The onboarding process was incredibly painful, involving dozens of video calls, phone calls, and countless back-and-forth emails. Once we were finally on the system, the problems seemed never-ending.

I was able to customize them with logos and colors.

After multiple attempts to fix my concerns and create a beneficial experience my concerns were not met, I have been trying to cancel my account for 4 months and have had multiple emails ignored.

Case Manager

Sometimes I find it hard to edit contact cards.

We have dug deeper into the features over time, as there are many and that can be overwhelming when tackling them all at once.

Rely on the core product as your gage for your decision and you will save some of the hassle we experienced.

They're almost as important as having a website or a phone number for someone to call and ask questions.  

There are some limits to what it can do which can be a bit difficult to workaround sometimes.

Birdeye is an excellent tool for managing local SEO and reputation.

Senior Client Manager

Occasionally can't integrate for some clients, but this doesn't happen very often.

Mass texting campaigns are a separate cost and are kind of expensive.

I also wish more elements of the templates were customizeable.

Office Head

In addition to integrating with our field program for requesting repairs, it can be linked to the company's website and can be fully customized with company branding to match the look and feel of the website.

We get all of our website and social communications in one inbox!

It's also a very useful tool to promote interactions with clients and patients.

Leasing Director

It helps us understand our client base on a more granule level.

Birdeye allows you the flexibility to send out messages at different times and also allows you to customize the SMS message and email and include branding/logos of the business it is coming from.

Senior Business Intelligence Analyst

It has helped us keep our marketing and brand management top of mind.  

Receptionist

Convenient for sending post-appointment reviews to guests.

Customer Service

Its helpful that you can post & schedule everything for all your social media sites.

I've watched Birdeye grow over the years and I'm confident they will continue to grow and use AI tools to their advantage

Birdeye vs Okendo Comparison (2026)

Birdeye

Okendo

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives