Birdeye vs Swell

Trustpilot

Weave

Podium

Lighthouse 360

Eltropy

Legwork

Compare Birdeye and Swell based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Podium is an AI-powered platform that helps businesses manage and convert leads. The platform is designed for a range of industries, such as automotive, healthcare, home services, and retail. It includes a virtual assistant that can drive leads, schedule appointments, and market the business. The system consolidates leads from various channels, including phone calls, text messages, website forms, and third-party sources, into a unified AI-powered inbox.

A customer review management tool that brings businesses and consumers together through reviews.

Weave is the all-in-one customer communications and engagement platform for small and midsize business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey.

Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by over 200,000 businesses to deliver measurable growth with AI. With Birdeye, brands harness the power of intelligent agents to run marketing, automate engagement, and drive business outcomes at scale.

@mentions

2-Way Messaging

Access Controls/Permissions

Activity Dashboard

AI Copilot

AI Writing Assistant

AI/Machine Learning

Alerts/Escalation

Alerts/Notifications

Audience Targeting

Augmented Analytics

Automated Publishing

Automated Responses

Autoresponders

Benchmarking

Calendar Management

Campaign Analytics

Campaign Management

Campaign Scheduling

Canned Responses

Chat/Messaging

Chatbot

Code-free Development

Collaboration Tools

Commenting/Notes

Communication Management

Competitive Analysis

Competitor Monitoring

Configurable Workflow

Contact Management

Content Ideas

Content Management

Contextual Guidance

Customer Communication

Customer Engagement

Customer Experience Management

Customer History

Customer Segmentation

Customer Support

Customer Surveys

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Questions

Customizable Reports

Customizable Templates

Dashboard

Data Analysis Tools

Data Import/Export

Data Security

Data Visualization

Drag & Drop

Email Alerts

Email Marketing

Email Reminders

Engagement Tracking

Feedback Management

File Sharing

Filtering

For Sales/Marketing

Gamification

Generative AI

Group Messaging

Human Handover

Image Library

Impact Measurement

Influencer Tracking

Intent Recognition

Keyword Filtering

Keyword Tracking

Knowledge Base Management

Knowledge Management

Lead Capture

Lead Qualification

Listing Management

Live Chat

Mass Texting

Message Personalization

Mobile Access

Mobile Alerts

Mobile Payments

Mobile Survey

Monitoring

Multi-Channel Campaigns

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Channel Distribution

Multi-Channel Management

Multi-Language

Multi-Location

Multiple Payment Options

Natural Language Processing

Negative Feedback Management

Offline Form

One-to-One Messaging

Online Payments

Performance Metrics

Post Scheduling

Birdeye

Android

Web-based

iPad

iPhone

Sr. Reputation Manager

This competition during our partnership has been a point of contention and it makes things awkward and confusing.

Office Manager

I find that very helpful in knowing peoples interest in reviewing us. The customer service has always been helpful and very responsive.

Executive Assistant

We have seen such an phenomenal growth with our company. We have tripled our sales and are able to have our amazing clients leave amazing stories on their experience.

Digital Strategist | Partner

Our agency has really enjoyed working with BirdEye. It's proved to be a very effective way to manage the review process for our clients - and has yielded some great results.

The software has so many reports available for tracking success and measuring whether or not campaigns are successful; I really like the integration of multiple sources of reviews in one place.

Brand Manager

Its been excellent and is helping us be proactive vs reactive to brand management.

One of the best investments I made in our office. Can't say enough about the benefits and the ease of using this product.

Reputation Specialist

I like how I can customize reviews to brand them for each of my clients' needs. Automation is a huge benefit as I can now offer this product to a wider variety of my clients.

Patient Care Coordinator

The ease of use with this platform is definitely what I like most about it.

SR Director 

Great Enviroment, Great Customer Service, Great Development Team.

leasing manager

I love the fast communication. It's nice to be able to live chat with people, way quicker than texting.

Sales Manager

The ease of use is so great. Allows our team to chat to our website visitors and request reviews from our customers.

Ease of use; Ability to run SMS and/or Email campaigns; Robust campaign customization; Integration with multiple review channels.

It is easy to respond, we can create replies to common questions and reviews. Customize or not the user experience is pleasant.

manager

Getting to speak with someone or cancelling a contract that was done incorrectly the first time was a problem. They don't return phone calls.

Inbound Marketing Manager

Minor complaint - time frames for viewing reports don't have a simple "last month" option.

Regional Operations Coach

Some of our remote scheduler experience delayed notifications.

Dentist 

Totally satisfied and the price is also right.

Birdeye screenshot: Birdeye Insights AI, part of the BirdAI platform, uses generative AI to analyze reviews, surveys, and listings data, providing actionable recommendations for business growth. It offers AI-generated summaries, clear recommendations, and custom reports.

Birdeye screenshot: Birdeye Social is an AI-powered social software for multi-location businesses. Post, engage, and report from a single dashboard. 

Birdeye screenshot: Use Birdeye reporting to uncover opportunities to enhance customer experience and make informed, data-driven decisions. 

Birdeye screenshot: Birdeye Social Monitoring & engagement - Monitor and respond to interactions with your social content. Respond lightning-fast using AI.


Birdeye screenshot: Leverage Birdeye Listings to create and manage online listings across locations so you can rank higher everywhere customers search.

Birdeye screenshot: Surveys - Send out surveys and analyze 1,000s of responses easily

Birdeye screenshot: Dashboards - Gives you an overview of your online reputation

Birdeye screenshot: Unified Inbox - Respond to customers who chat, text or leave a review from one Unified Inbox

Birdeye screenshot: Ticketing - Turn negative feedback into tickets to take immediate action

Birdeye screenshot: Referrals - Make it easy for your customers to refer their friends and family

Birdeye screenshot: Birdeye Reviews is the leading platform to generate and manage online reviews on Google, Facebook, and other leading sites.

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Small Business

Lighthouse 360 is a patient communication management software that helps dental practitioners manage bookings, treatment plans, and payments. The platform enables supervisors to automatically send confirmations and reminders for upcoming appointments and follow-ups.

Legwork is your one-stop shop for attracting, retaining, and delighting patients. Integrate your patient engagement software, dental marketing, websites, and office phones with Legwork innovative solutions.

Eltropy is a customer communications management software designed to help businesses in the financial sector securely communicate with members. The platform enables managers to send personalized documents, manage in-house communication flows, and create branded content.

Swell helps you grow your business by putting your reputation to work. When you look as good online as you do in person, new customers will come your way. With more reviews and better engagement, you’ll be found online, rank higher in searches, get more web traffic, and of course, more customers.

Birdeye vs Swell Comparison (2026)

Birdeye

Swell

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives