Brand24 vs TrueReview

Trustpilot

Birdeye

Sprout Social

Podium

Meltwater

Talkwalker

Compare Brand24 and TrueReview based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Talkwalker is a cloud-based social media and analytics platform, which assists businesses with social listening and influencer marketing. Key features include team communications, channel management, content analysis, automated alerts, data intelligence, engagement tracking, and brand management.

Sprout Social is a social media management tool created to help businesses find new customers & grow their social media presence.

Meltwater media intelligence tracks over 275,000 global online news sources, and has partnerships for print and broadcast monitoring. Social media listening covers Twitter, Facebook, Instagram, YouTube, comment, review sites, forums, message boards and over 300 million blogs.

Brand24 is an easy-to-use social listening solution used by companies of all sizes to analyze real-time online conversations about their brands, products, and competitors.

Brand24 allows businesses to grow sales, get customer insights, find influencers or analyze the results of marketing campaigns.

@mentions

Activity Dashboard

Alerts/Notifications

Article Author Database

Audience Targeting

Benchmarking

Brand Tracking

Campaign Analytics

Campaign Management

Collaboration Tools

Competitive Analysis

Competitor Monitoring

Contact Management

Customer Engagement

Customer Experience Management

Customizable Reports

Dashboard

Data Import/Export

Email Alerts

Engagement Tracking

Feedback Management

Filtering

Hashtag Tracking

Impact Measurement

Influencer Discovery

Influencer Tracking

Keyword Tracking

Media Monitoring

Mobile Alerts

Monitoring

Multi-Channel Data Collection

Natural Language Processing

Performance Metrics

Press Monitoring

Project Management

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Reporting & Statistics

Reporting/Analytics

Reputation Management

Response Management

Review Monitoring

Review Notification

Search/Filter

Sentiment Analysis

Social Listening

Social Media Integration

Social Media Monitoring

Social Mentions Tracking

Social Performance Management

Third-Party Integrations

Trend Analysis

Visual Analytics

Brand24

Android

Linux

Web-based

Windows

iPad

iPhone

Social Media Manager

But the best is the customer support: fast, professional and reliable. This software has a great value for money.

Community Manager

Thanks to amazing customer service (really helpful support!) you can set up your own projects and monitor them in real-time.

Senior Technical Recruiter

Customer service is awesome. The best features that I like in this tool is I get notified whenever someone speak about my brand in social media which allows me to analyze about my product.

HR manager

When I reach out to thank them, this not only starts a great conversation, but they're happy we notified them and they're more likely to mention Social Quant again in a future blog post.

I tested other services available on the market and no one is better. Have to say that this one is the best in terms of speed, quality, how easy and intuitive the interface is.

Digital Marketing & Business Development

Perhaps I missed some functionality but, with a pretty generic brand name, it can be a little hard to isolate only relevant mentions, even when using negative keywords.

Head of Growth

This allows you to quickly solve your customers' problems, calm down troublesome discussions, or even find great solutions for your business. All this is possible with Brand24.

Technical Development Researcher

I like how they sort between positive and negative feedback, which helps filter out specific comments of interest.

Digital Marketing Specialist

Easy to use for you getting your findings on social media about your brand. Brand24 team also very helpful in guiding you to optimise your tool usage to get a better understanding or data you needed.

Student

Currently one of the best tool to see what people think of your product, it has a fourteen free day trial so you should just give it a go and see for yourself.

Personally, what i like the most are the email summaries which allow me but to log in into the system, but integrates with my current schedule and appear in the place i was checking already.

Sometimes I have got problems with search results.

Communications Manager

Really great features and depth of social analysis for the cost. Able to collect valuable insights from our entire campaign and compare to competitors' work.

Community Manager Lead

It was interesting to have, the integration with slack gave us agility to know what people are talking about our brands and it's easier to know about sentiment analysis.

Director of Product Management

So you can decide right away what must be improved about your product based on people's feedback. This platform supports most popular social media.

Business Development Manager

The application is quite costly, it is not affordable for a small-scale business or for personal use. I found the mobile version too difficult to use as compared to the desktop version.

There can be a lot of analysts and we cannot respond to every negative feedback. But this relates more to the process than to this platform.

Can optionally get emailed alerts. Easy to navigate and understand it's features.

Brand24 screenshot: Brand24 social media dashboard

Brand24 screenshot: Brand24 identify top authors with most social influence

Brand24 screenshot: Brand24 track mentions

Brand24 screenshot: Brand24 trending hashtag tab

Brand24 screenshot: Brand24 analysis tab

Brand24 screenshot: Brand24 context of the discussion section

Brand24 screenshot: Brand24 list of entries by authors on social media sites

Brand24 screenshot: Brand24 access reports

Brand24 screenshot: Brand24 access quotes and testimonials

Brand24 screenshot: Brand24 configure keyword settings via mobile app

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by over 200,000 businesses to deliver measurable growth with AI. With Birdeye, brands harness the power of intelligent agents to run marketing, automate engagement, and drive business outcomes at scale.

A customer review management tool that brings businesses and consumers together through reviews.

Podium is an AI-powered platform that helps businesses manage and convert leads. The platform is designed for a range of industries, such as automotive, healthcare, home services, and retail. It includes a virtual assistant that can drive leads, schedule appointments, and market the business. The system consolidates leads from various channels, including phone calls, text messages, website forms, and third-party sources, into a unified AI-powered inbox.

TrueReview is an easy-to-use, all-in-one tool that helps businesses quickly collect, manage, and respond to customer feedback.

Activity Tracking

AI/Machine Learning

Automated Responses

Brand Management

Commenting/Notes

Communication Management

Customizable Branding

Customizable Fields

Customizable Templates

Email Management

Email Reminders

Multi-Channel Campaigns

Multi-Location

Negative Feedback Management

Predictive Analytics

Ratings/Reviews

Reminders

Review Badge Management

Review Request

Review Sharing

Scoring

SMS Messaging

Social Promotion

Social Sharing

Survey/Poll Management

Surveys & Feedback

Template Management

Website Integration

Widgets

TrueReview

Accounting Manager

The tech support was great when I needed help. The program is very easy to use, which is always great.

Manager

I like the screening process where you have a chance to resolve a problem before a person negatively critiques you. I also like to easy format and AI option for responses.

Owner

We have been using this for quite some time and have great success with the amount of reviews that we have been getting.

Attorney

The customer service is very good. They respond promptly and are always willing to help.

president

Positive reviews help my business to grow and is pretty user friendly.

It helps me do all the work with so much to do in my business this is such a helpful tool.

Sales and Marketing Manager

We are enjoying the user-friendly experience, and the price for the package we chose is very competitive.

Incredibly easy to integrate with square using zapier. It was a huge win for my project.

Weight Loss Specialist

Overall I'm satisfied with true review in the ability to have customers write reviews.

We were fortunate to find TrueReview, had a intro call with [sensitive content hidden] to learn about their process and enrolled in their free trial. The interface is simple and user friendly.

VP Sales  Marketing

I have had 2 google meets where they offered amazing service. Another big plus is the value of the money to enhance your marketing.

IT Sales Admin

I like the ease of use and how simple it is to send review requests and respond to reviews.

The user experience for our customers. Very clean and easy to digest which I believe results in more review conversations.

owner

True Review is easy to integrate into your business. Capturing reviews are essential.

People are much more likely to leave a bad review and rarely take the time to leave a good review on their own. This is detrimental for a small business.

Marketing Manager

Currently that is no longer saved/auto populated.

The only con I would say is that there's no custom monthly plan for the amount of reviews sent out.

Real Estate Professional 

Limited features - whisked I could manage reviews as far as which ones gets sent to Google etc.

TrueReview screenshot: Effortlessly manage your reviews with an intuitive dashboard that provides a live feed of reviews from Google, Facebook, and TrueReview. Respond to reviews directly from the dashboard to stay engaged with your customers.

TrueReview screenshot: Track review trends, monitor ratings, manage customer feedback and gain valuable insights to improve your online reputation.

TrueReview screenshot: Boost your Google Listing ranking by responding to reviews in seconds with TrueReview’s powerful AI review response generator.

TrueReview screenshot: Convert your best reviews into striking visual posts. Customize fonts, colors, and layouts to match your brand and make testimonials stand out with our newest feature, Social Review Post Generator!

TrueReview screenshot: Manage reviews and performance for multiple locations across platforms from one centralized dashboard. Easily get a snapshot of each location’s online performance at a glance and see which teammates are assigned to specific locations.

TrueReview screenshot: Unique contact types and customization options give TrueReview customers an edge over other review request methods.

TrueReview screenshot: Collaborate with your team by inviting them to specific locations with limited access or as admins. Let teammates send review requests, and easily track their requests, engagement, and overall experience.

TrueReview screenshot: Get a clear view of how your customers respond to review requests with detailed interaction statuses, satisfaction scores, survey results, and direct customer feedback.

Brand24 vs TrueReview Comparison (2026)

Brand24

TrueReview

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives