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Brand24 Logo

Brand24

Social listening tool for businesses of all sizes

Last updated: November 2024

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Brand24 - 2024 Pricing, Features, Reviews, & Alternatives

Table of Contents

What is Brand24?

Brand24 is a powerful, award-winning app for social listening.

Thousands of companies of all sizes use Brand24 to identify and analyze online conversations about their brands, products, and competitors.

Brand24 collects publicly available data from various sources, e.g.

– Social media

– Blogs, forums, and review sites

– News sites

– Newsletters

– Podcasts

What can Brand24 do for you?

1. Analyze the results of your marketing campaign with a hashtag – See how far your hashtags spread on social media.

2. Assess the sentiment of online mentions – Discover how your audience feels about your messaging.

3. Protect your brand reputation – Respond quickly to all negative comments online.

4. Analyze your social media activities – Look at engagement, number of interactions, sentiment, and more.

6. Find influencers for your influencer marketing campaign – Brand24 shows you detailed post stats, including likes, comments, and shares.

7. Find the most popular hashtags – Brand24’s Analysis tab will let you discover what hashtags will help you reach a wider audience.

8. Prevent PR crises – Keep your online reputation safe and reply to dissatisfied customers.

Benefits of using Brand24

  • Keep your online reputation safe — Follow positive comments from brand ambassadors and reply to dissatisfied customers before the story overtakes you.

  • Improve customer satisfaction — Access and engage online mentions to increase customer satisfaction. Find out what people like or dislike about your business to improve communication.

  • Measure your marketing / PR efforts — Get access to intelligent analytics, and make data-driven decisions to improve your PR/marketing strategy. Track your social media performance in one place. Use our daily/weekly reports to save your time. You can export the data as PDF and Excel reports.

  • Hashtag monitoring — Find influencers by following various hashtags. Measure the impact of a hashtag campaign by looking at metrics like Reach and Engagement.

  • Influencer marketing — Brand24 will find the most prominent influencers within your niche and calculate their share of voice and influencer score. Start working together with people who already love your brand!

  • Find your competitors — Brand24 will help you track the mentions of your keywords and organize them in one neat dashboard. You will get a list of your competitors, and you will also see which companies people are recommending and why. This is the beginning of a more in-depth analysis, mainly the assessment of the strengths and weaknesses of the competition.

  • Improve your brand awareness — With a well-established community, you can rapidly spread your brand awareness and build relationships with potential customers who will become loyal fans!

  • Automated sentiment analysis — Positive, negative, and neutral mentions are segmented using advanced sentiment detection.

  • Instant notifications — Receive instant notifications of negative mentions and engage in critical conversations

  • Convenient reporting — Use free branding PDF reports to showcase how well your campaigns perform. Accelerate your teammates on every project you work on.

    • Starting from

    119

    Per month

    start trial
    view pricing plans

    Brand24's key features

    Most critical features, based on insights from Brand24 users:

    Keyword Tracking
    4.5
    (16)
    Dashboard
    4.4
    (16)
    Review Monitoring
    4.5
    (13)
    Reporting & Statistics
    4.6
    (21)
    Social Listening
    4.7
    (17)
    Multi-Channel Data Collection
    4.6
    (13)

    Features

    4.4

    /5

    194

    Ease of use

    4.7

    /5

    194

    All Brand24 features

    Real-Time Notifications
    4.5
    (2)
    Real-Time Analytics
    5.0
    (1)
    Article Author Database
    4.0
    (1)
    Press Monitoring
    4.0
    (3)
    Trend Analysis
    5.0
    (1)
    Brand Tracking
    5.0
    (2)
    Influencer Discovery
    4.0
    (1)
    Social Media Monitoring
    5.0
    (7)
    Feedback Management
    4.0
    (1)
    Contact Management
    (0)
    Email Alerts
    5.0
    (2)
    Engagement Tracking
    4.6
    (13)
    Influencer Tracking
    4.2
    (6)
    Reporting/Analytics
    4.4
    (16)
    Customizable Reports
    4.4
    (7)
    Alerts/Notifications
    4.2
    (6)
    Monitoring
    4.4
    (9)
    Campaign Management
    4.3
    (7)
    Activity Dashboard
    4.8
    (5)
    Search/Filter
    4.8
    (6)
    Campaign Analytics
    4.5
    (10)
    Competitor Monitoring
    4.0
    (2)
    Customer Engagement
    4.8
    (10)
    Response Management
    4.4
    (10)
    Sentiment Analysis
    4.5
    (11)
    Social Media Integration
    4.6
    (23)
    Customer Experience Management
    4.3
    (6)
    Data Import/Export
    4.9
    (9)
    Collaboration Tools
    5.0
    (3)
    Audience Targeting
    4.5
    (8)
    Social Mentions Tracking
    (0)
    Social Performance Management
    (0)
    Third-Party Integrations
    5.0
    (1)
    Reputation Management
    (0)
    Visual Analytics
    (0)
    Real-Time Reporting
    5.0
    (1)
    Real-Time Monitoring
    (0)
    Real-Time Data
    5.0
    (1)
    Project Management
    (0)
    Mobile Alerts
    (0)
    Impact Measurement
    (0)
    Hashtag Tracking
    (0)
    Filtering
    (0)
    Competitive Analysis
    (0)
    Benchmarking
    (0)
    @mentions
    (0)

    Brand24 alternatives

    Brand24 logo

    Brand24

    4.7
    (194)
    visit website

    Starting from

    119

    Per month

    Free trial
    Free version
    Ease of Use
    4.7
    Features
    4.4
    Value for Money
    4.5
    Customer Support
    4.8
    Birdeye logo

    Birdeye

    4.7
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    ic-pricetag

    No pricing info

    Free trial
    Free version
    Ease of Use
    4.7
    Features
    4.6
    Value for Money
    4.5
    Customer Support
    4.6
    Brandwatch logo

    Brandwatch

    4.2
    (233)
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    Starting from

    ic-pricetag

    No pricing info

    Free trial
    Free version
    Ease of Use
    4.2
    Features
    3.9
    Value for Money
    3.9
    Customer Support
    4.5
    NiceJob logo

    NiceJob

    4.9
    (193)
    visit website

    Starting from

    75

    Per month

    Free trial
    Free version
    Ease of Use
    4.9
    Features
    4.8
    Value for Money
    4.8
    Customer Support
    5.0

    Brand24 pricing

    Pricing options
    Free plan
    Subscription
    Free trial
    Pricing range
    start trial
    view pricing plans

    Value for money

    4.5

    /5

    194

    Starting from

    119

    Per month

    Flat Rate

    Brand24 support options

    Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Chat
    Knowledge Base
    Phone Support
    FAQs/Forum

    Training options

    Videos
    Live Online
    Documentation
    Webinars
    In Person

    Brand24 reviews

    Overall rating

    4.7

    /5

    194

    Positive reviews

    96

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.49/10
    Rating distribution

    5

    4

    3

    2

    1

    147

    39

    7

    1

    0

    Pros
    But the best is the customer support: fast, professional and reliable. This software has a great value for money.
    Ib

    Ivan b.

    Social Media Manager

    Thanks to amazing customer service (really helpful support!) you can set up your own projects and monitor them in real-time.
    KE

    Kinga E.

    Community Manager

    Customer service is awesome. The best features that I like in this tool is I get notified whenever someone speak about my brand in social media which allows me to analyze about my product.
    PM

    Pranay M.

    Senior Technical Recruiter

    Cons
    Perhaps I missed some functionality but, with a pretty generic brand name, it can be a little hard to isolate only relevant mentions, even when using negative keywords.
    EL

    Erik L.

    Digital Marketing & Business Development

    Sometimes I have got problems with search results.
    AvatarImg

    Kacper S.

    The application is quite costly, it is not affordable for a small-scale business or for personal use. I found the mobile version too difficult to use as compared to the desktop version.
    HJ

    Harish J.

    Business Development Manager

    Read all reviews
    Read all reviews

    Brand24 FAQs

    Q. What type of pricing plans does Brand24 offer?

    Brand24 has the following pricing plans:
    Starting from: $119.00/month
    Pricing model: Subscription
    Free Trial: Available | (No Credit Card required)

    Q. Who are the typical users of Brand24?

    Brand24 has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

    Q. What languages does Brand24 support?

    Brand24 supports the following languages:
    Indonesian, French, Norwegian (Bokmal), Czech, Spanish, Portuguese, German, Finnish, Turkish, Polish, Italian, Swedish, Dutch, English, Danish

    Q. Does Brand24 support mobile devices?

    Brand24 supports the following devices:
    Android, iPad, iPhone

    Q. Does Brand24 offer an API?

    No, Brand24 does not have an API available.

    Q. What other apps does Brand24 integrate with?

    Brand24 integrates with the following applications:
    Slack

    Q. What level of support does Brand24 offer?

    Brand24 offers the following support options:
    Email/Help Desk, Chat, Knowledge Base, Phone Support, FAQs/Forum

    Related categories

    Review Management
    Reputation Management
    Influencer Marketing
    Public Relations
    Social Media Management
    Brand Management
    Social Media Analytics Tools
    Social Media Monitoring
    AI Marketing Tools

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    56 Top Gallant Road
    Stamford, CT 06902
    USA

    Registered office

    Calle Álava 121
    08018 Barcelona,
    Spain

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