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Brand24
4.7
(156)

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Social listening tool for businesses of all sizes

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(76)

Brand24 Pricing, Features, Reviews and Alternatives

Brand24 product overview

Price starts from

59

Per month

Flat Rate

What is Brand24?

Brand24 is a powerful, award-winning app for social listening.

Key benefits of using Brand24

  • Keep your online reputation safe — Follow positive comments from brand ambassadors and reply to dissatisfied customers before the story overtakes you.

  • Improve customer satisfaction — Access and engage online mentions to increase customer satisfaction. Find out what people like or dislike about your business to improve communication.

  • Measure your marketing / PR efforts — Get access to intelligent analytics, and make data-driven decisions to improve your PR/marketing strategy. Track your social media performance in one place. Use our daily/weekly reports to save your time. You can export the data as PDF and Excel reports.

  • Hashtag monitoring — Find influencers by following various hashtags. Measure the impact of a hashtag campaign by looking at metrics like Reach and Engagement.

  • Influencer marketing — Brand24 will find the most prominent influencers within your niche and calculate their share of voice and influencer score. Start working together with people who already love your brand!

  • Find your competitors — Brand24 will help you track the mentions of your keywords and organize them in one neat dashboard. You will get a list of your competitors, and you will also see which companies people are recommending and why. This is the beginning of a more in-depth analysis, mainly the assessment of the strengths and weaknesses of the competition.

  • Improve your brand awareness — With a well-established community, you can rapidly spread your brand awareness and build relationships with potential customers who will become loyal fans!

  • Automated sentiment analysis — Positive, negative, and neutral mentions are segmented using advanced sentiment detection.

  • Instant notifications — Receive instant notifications of negative mentions and engage in critical conversations

  • Convenient reporting — Use free branding PDF reports to showcase how well your campaigns perform. Accelerate your teammates on every project you work on.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Chat
    Knowledge Base
    Phone Support
    FAQs/Forum

    Training options

    Videos
    Live Online
    Documentation
    Webinars

    Brand24 pricing information

    Value for money

    4.5

    /5

    156

    Starting from

    59

    Per month

    Flat Rate

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Brand24 features

    Functionality

    4.4

    /5

    156

    Total features

    54

    8 categories

    Most valued features by users

    Reporting/Analytics
    Campaign Management
    Reporting & Statistics
    Third Party Integrations
    Data Import/Export
    Campaign Analytics
    Alerts/Notifications
    Engagement Tracking

    Brand24 users reviews

    Overall Rating

    4.7

    /5

    156

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.52/10
    Rating distribution

    5

    4

    3

    2

    1

    123

    26

    6

    1

    0

    Pros
    But the best is the customer support: fast, professional and reliable. This software has a great value for money.
    Thanks to amazing customer service (really helpful support!) you can set up your own projects and monitor them in real-time.
    Customer service is awesome. The best features that I like in this tool is I get notified whenever someone speak about my brand in social media which allows me to analyze about my product.
    Cons
    Perhaps I missed some functionality but, with a pretty generic brand name, it can be a little hard to isolate only relevant mentions, even when using negative keywords.
    Sometimes I have got problems with search results.
    The application is quite costly, it is not affordable for a small-scale business or for personal use. I found the mobile version too difficult to use as compared to the desktop version.
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    Justyna W.

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    The best tool for social media monitoring

    Reviewed 6 years ago
    Pros

    Provides the daily dose of the most important data. It's easy to use. Customer service is always on duty , and You can hear that they are happy to work in Brand24. Love to call them to speak about projects, details, numbers.

    Cons

    That i don't have time to use it more often :) Everything else is just right for my needs, i would like page to be more colorful :)

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    Firoz k.

    Marketing and Advertising, 11-50 employees

    Used weekly for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    A Must Have Tool for All Social media Manager For Data analysis and Monitoring

    Reviewed a year ago

    I was constantly worried about my company's reputation when I started to consider the idea of creating an account on social media. The amount of information available on the internet is highly scattered makes it hard to find what is working and what is not working. Brand 24 is such a valuable tool - it has helped me analyze the posts from my competitors and their core vitals such as Like, Comments, No of shares, and many more.

    Pros

    Brand 24 is a tool that has helped me grow my social media presence and I would recommend it to anyone who has an interest in creating a better online presence for their company or brand. It's also great for understanding your competitors and what they're doing in the space

    Cons

    Although the Brand24 team is working very hard to make this tool more beneficial and keeps on updating the thing regularly. My only ask from them is to add more tutorials on youtube to make it more useful which helps the user to find its new uses.

    Vendor response

    Thank you, Firoz, for sharing your thoughts. It means a lot!

    DL
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    Dave L.

    Marketing and Advertising, 11-50 employees

    Used weekly for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend6/10

    Share this review:

    Good software for a quick overviews. Not recommended for deep dives or custom queries.

    Reviewed 6 years ago

    Good for keeping a pulse on the conversation.

    Pros

    Easy to use, UI was well thought out. Set up is quick, in fact, you can be up and running in under five minutes.

    Cons

    Lacks many basic features like excluding URLs, or following companies whose names contain common words. For example, our company name is Element5, but getting B24 to ignore companies with element in their names was near impossible. I've used larger tools like BrandWatch and Sysomos for the US Navy where we were up against Old Navy and the color navy and those tools had no trouble narrowing the query. Brand24 tech support was unable to help us.

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    Clement F.

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

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    Brand24 a must for any political party.

    Reviewed 5 years ago
    Pros

    Brand24 is my daily bread , it gave us lots of insights on the trends , mentions, and the most influential profiles, so instead of working hard and losing time to complete a single task, we created a smarter strategy targeting key profiles and medias.

    Cons

    We have lots of arabic contents being grabbed , and the emotional analysis does not work on them , so we are doing this work manually .

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    Jacqueline R.

    Food & Beverages, 11-50 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Professional, Prompt, Easily Navigable Platform

    Reviewed 6 years ago

    Great use of looking at mentions, distinguishing marketing/PR news cycles, tracking marketing growth since the beginning of my employment.

    Pros

    The ease of switching between looking at blogs and looking at social media mentions is really helpful. I like being able to separate the two out.

    Cons

    When mentions from tiny websites that are offering deals get caught up in blogs/news categories making it seem like there are more editorial mentions than in reality.

    Brand24 FAQs

    Q. What type of pricing plans does Brand24 offer?

    Brand24 has the following pricing plans:
    Starting from: $59.00/month
    Pricing model: Subscription
    Free Trial: Available


    Q. Who are the typical users of Brand24?

    Brand24 has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

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    Q. What languages does Brand24 support?

    Brand24 supports the following languages:
    Indonesian, French, Norwegian (Bokmal), Czech, Spanish, Portuguese, German, Finnish, Turkish, Polish, Italian, Swedish, Dutch, English, Danish

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    Q. Does Brand24 support mobile devices?

    Brand24 supports the following devices:
    Android, iPad, iPhone

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    Q. Does Brand24 offer an API?

    No, Brand24 does not have an API available.

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    Q. What other apps does Brand24 integrate with?

    Brand24 integrates with the following applications:
    Slack

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    Q. What level of support does Brand24 offer?

    Brand24 offers the following support options:
    Email/Help Desk, Chat, Knowledge Base, Phone Support, FAQs/Forum

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