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Brand24
5
190
4
53
3
9
2
2
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Social listening tool for businesses of all sizes
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Brand24 - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: June 2026
Brand24 overview
Based on 254 verified user reviews
What is Brand24?
By industry, Brand24 reviewers are most commonly professionals in marketing and advertising (22%). The most frequent use case for Brand24 cited by reviewers is social media monitoring (65% of reviewers).
What do users say about Brand24 pricing?
Most reviewers indicate that Brand24 provides good value for money, with fair pricing and robust features. Some users report the cost can be high for small businesses, and a few desire more keywords per plan.
Starting price
per month
Pros & Cons
Filtering Mentions
Reporting
Brand Monitoring
Data Collection
Brand24’s user interface
Brand24 review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.5
Features
4.4
Ease of use
4.7
Customer support
4.8
Reviews sentiment
What do users say about Brand24?
Users report that Brand24 is easy to use, with an intuitive interface and helpful onboarding, making it accessible for teams of all sizes. They appreciate its strong brand and social media monitoring capabilities, real-time alerts, and comprehensive reporting features, which help them track mentions, analyze sentiment, and make data-driven decisions quickly. They find customer support responsive and proactive, often highlighting the quality of assistance received during setup and ongoing use.
Some say the pricing can be high for small businesses or solo users, and they wish for more affordable plans and expanded keyword limits. They mention occasional gaps in data coverage, limitations in historical data access, and sentiment analysis accuracy issues, especially for non-English or nuanced content. They feel that customizable reporting and integration options could be improved.
Select to learn more
Who uses Brand24?
Based on 254 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Brand24's key features
Most critical features, based on insights from Brand24 users:
All Brand24 features
Features rating:
Brand24 alternatives
Brand24
Starting from
199
Per month
YouScan
Starting from
499
Per month
Birdeye
Starting from
No pricing info
Brandwatch
Starting from
No pricing info
Brand24 pricing
Pricing plans
Pricing details:
User opinions about Brand24 price and value
Value for money rating:
Of 35 reviews that provide robust commentary on Brand24's price and value, mention it in a positive light.
Most reviewers indicate that Brand24 offers good value for money, highlighting its fair pricing, cost-effectiveness compared to similar tools, and a strong set of features included in each plan, such as actionable dashboards and AI summaries. They appreciate the ease of use and adaptability to business needs at a reasonable cost. Some reviewers feel the price is especially attractive for medium-sized organizations, though a few say more keywords per plan would improve value. Some users report that the cost can be high for small businesses or personal use, making affordability a concern for these groups.
, and
Brand24 integrations (1)
Integrations rated by users
We looked at 254 user reviews to identify which products are mentioned as Brand24 integrations and how users feel about them.
Integration rating: 5.0 (3)
Integration rating: 5.0 (1)
Integration rating: 1.0 (1)
Other top integrations
Brand24 customer support
What do users say about Brand24 customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Brand24 customer support.
Widespread user sentiment highlights Brand24's customer support as highly responsive, professional, and always available when needed.
A large number of users appreciate the proactive approach, with support reaching out to offer help and suggest optimizations.
Frequently reported by users, the onboarding process and ongoing assistance make learning and using the platform much easier.
Broad user base values the knowledgeable, friendly, and efficient support team that resolves issues quickly and builds strong relationships.
Support options
Training options
To see what individual users say about Brand24's customer support, check out the review snippets below.
“I really appreciate the outstanding support from my Brand24 representative - always professional, proactive, and genuinely focused on building a good relationship.”
Iwona W.
WWW and Intranet Coordinator
“Amazing customer service (thanks Jacob) attention throughout my experience using this platform.”
Lusi P.
Social Media Data Analyst
Brand24 FAQs
Brand24 has the following typical customers:
Freelancers, Small Business, Large Enterprises, Mid-size Business
These products have better value for money
Q. What is Brand24 used for?
Brand24 is a powerful, award-winning app for social listening. Thousands of companies of all sizes use Brand24 to identify and analyze online conversations about their brands, products, and competitors. Brand24 collects publicly available data from various sources, e.g. – Social media – Blogs, forums, and review sites – News sites – Newsletters – Podcasts What can Brand24 do for you? 1. Analyze the results of your marketing campaign with a hashtag – See how far your hashtags spread on social media. 2. Assess the sentiment of online mentions – Discover how your audience feels about your messaging. 3. Protect your brand reputation – Respond quickly to all negative comments online. 4. Analyze your social media activities – Look at engagement, number of interactions, sentiment, and more. 6. Find influencers for your influencer marketing campaign – Brand24 shows you detailed post stats, including likes, comments, and shares. 7. Find the most popular hashtags – Brand24’s Analysis tab will let you discover what hashtags will help you reach a wider audience. 8. Prevent PR crises – Keep your online reputation safe and reply to dissatisfied customers.
Q. Does Brand24 support mobile devices?
Brand24 supports the following devices:
iPad, Android, iPhone
Q. What level of support does Brand24 offer?
Brand24 offers the following support options:
Email/Help Desk, Chat, Knowledge Base, Phone Support, FAQs/Forum
