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Brand24 Pricing, Features, Reviews and Alternatives

Brand24 product overview

Price starts from

49

Per month

Per Feature

What is Brand24?

Brand24 is a powerful, award-winning app for social listening.

Key benefits of using Brand24

  • Keep your online reputation safe — Follow positive comments from brand ambassadors and reply to dissatisfied customers before the story overtakes you.

  • Improve customer satisfaction — Access and engage online mentions to increase customer satisfaction. Find out what people like or dislike about your business to improve communication.

  • Measure your marketing / PR efforts — Get access to intelligent analytics, and make data-driven decisions to improve your PR/marketing strategy. Track your social media performance in one place. Use our daily/weekly reports to save your time. You can export the data as PDF and Excel reports.

  • Hashtag monitoring — Find influencers by following various hashtags. Measure the impact of a hashtag campaign by looking at metrics like Reach and Engagement.

  • Influencer marketing — Brand24 will find the most prominent influencers within your niche and calculate their share of voice and influencer score. Start working together with people who already love your brand!

  • Find your competitors — Brand24 will help you track the mentions of your keywords and organize them in one neat dashboard. You will get a list of your competitors, and you will also see which companies people are recommending and why. This is the beginning of a more in-depth analysis, mainly the assessment of the strengths and weaknesses of the competition.

  • Improve your brand awareness — With a well-established community, you can rapidly spread your brand awareness and build relationships with potential customers who will become loyal fans!

  • Automated sentiment analysis — Positive, negative, and neutral mentions are segmented using advanced sentiment detection.

  • Instant notifications — Receive instant notifications of negative mentions and engage in critical conversations

  • Convenient reporting — Use free branding PDF reports to showcase how well your campaigns perform. Accelerate your teammates on every project you work on.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Chat
    Knowledge Base
    Phone Support
    FAQs/Forum

    Training options

    Videos
    Live Online
    Documentation
    Webinars

    Brand24 pricing information

    Value for money

    4.6

    /5

    141

    Starting from

    49

    Per month

    Per Feature

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Brand24 features

    Functionality

    4.4

    /5

    141

    Total features

    54

    8 categories

    Most valued features by users

    Reporting/Analytics
    Campaign Management
    Reporting & Statistics
    Third Party Integrations
    Data Import/Export
    Campaign Analytics
    Alerts/Notifications
    Engagement Tracking

    Brand24 users reviews

    Overall Rating

    4.8

    /5

    141

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.58/10
    Rating distribution

    5

    4

    3

    2

    1

    112

    23

    6

    0

    0

    Pros
    But the best is the customer support: fast, professional and reliable. This software has a great value for money.

    Ib

    Ivan b.

    Thanks to amazing customer service (really helpful support!) you can set up your own projects and monitor them in real-time.

    KO

    Kinga O.

    Customer service is awesome. The best features that I like in this tool is I get notified whenever someone speak about my brand in social media which allows me to analyze about my product.

    PM

    Pranay M.

    Cons
    Perhaps I missed some functionality but, with a pretty generic brand name, it can be a little hard to isolate only relevant mentions, even when using negative keywords.

    EL

    Erik L.

    Sometimes I have got problems with search results.
    AvatarImg

    Kacper S.

    The application is quite costly, it is not affordable for a small-scale business or for personal use. I found the mobile version too difficult to use as compared to the desktop version.

    HJ

    Harish J.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    (not only) For monitoring global brand mentions

    Reviewed 7 months ago
    Pros

    Among many pros, I love most its analytics features and customer support. You can literally ask for anything about web monitoring, and they do that for you. And you can ask about anything else, and they still will try to help you! It's powerful, reliable, comprehensive tool. It has been used in all companies I have worked for; once I recommended it, once I decided to choose B24 and managed it, once it had already been there.

    Cons

    Their pricing tiers, I guess. Not all features are available in all plans, and you are limited by keywords. It's not a problem in English, but in languages with many word variants (e.g. because of inflection for person), it's a real issue.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Brand24 is the 1st Email I Look at daily

    Reviewed 4 years ago

    Many times I'm notified of a new link to our website before the writer who may have done a guest post on someone else's website. When I reach out to thank them, this not only starts a great conversation, but they're happy we notified them and they're more likely to mention Social Quant again in a future blog post.

    Pros

    Simply put, the Dashboard is good. It's ability to quickly provide a once-over look that provides a quick snapshot of everything that's going with the social media profiles I and my team are managing. Also, importantly is the competition tracking on social it also allows. This is very good!

    Cons

    There are a few things that can be made better. Insight generation and sentiment analysis can be much better. It would also be good for the team to consider providing support with developing negative incidence sentiment audit & analysis reports as well as social media strategic measurement & reporting framework for same client.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    Brand24 is the backbone of my online reputation business

    Reviewed 4 years ago

    Brand24 provides us with the mentions and reports we analyze for our online reputation clients

    Pros

    The customer support is very fast and highly trained an very proactive. They hand hold you to customize your monitoring campaigns and projects.

    Cons

    A lot of spam results or mentions that are completely irrelevant. Their filters must be fixed and once in a while there are bugs (ex: word cloud goes offline frequently). A bit expensive

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    The best tool to monitor your presence online

    Reviewed 2 years ago
    Pros

    - with Brand24 you can be up to date with all mentions of your company (or any other word or phrase) on the web; - It is crucial to react as soon as possible to everything that is written about your company on the Internet. This allows you to quickly solve your customers' problems, calm down troublesome discussions, or even find great solutions for your business. All this is possible with Brand24; -...

    Cons

    Literally, I didn't find anything I couldn't like

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    It is one of the easiest and most effective social media listening tools I have used.

    Reviewed 4 years ago

    Fast results that are easy to comprehend, and customised reports that anyone could easily understand.

    Pros

    Easy of use, clear sections and way of operation. I like the way the summary is outlined. Also, it collects data from the past - not so many/but compared to others tools, it does a great job.

    Cons

    Maybe the fact that not so many user get it from the first time how to add more keywords, after their launch a project. Also, sentiment analysis not so operating in greek language.

    Brand24 FAQs and common questions

    Q. What type of pricing plans does Brand24 offer?

    Brand24 has the following pricing plans:
    Starting from: $49.00/month
    Pricing model: Subscription
    Free Trial: Available


    Q. Who are the typical users of Brand24?

    Brand24 has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does Brand24 support?

    Brand24 supports the following languages:
    Czech, Danish, Dutch, English, Finnish, French, German, Indonesian, Italian, Norwegian (Bokmal), Polish, Portuguese, Spanish, Swedish, Turkish


    Q. Does Brand24 support mobile devices?

    Brand24 supports the following devices:
    Android, iPad, iPhone


    Q. Does Brand24 offer an API?

    No, Brand24 does not have an API available.


    Q. What other apps does Brand24 integrate with?

    Brand24 integrates with the following applications:
    Slack


    Q. What level of support does Brand24 offer?

    Brand24 offers the following support options:
    Email/Help Desk, Chat, Knowledge Base, Phone Support, FAQs/Forum

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