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Broadly vs InAppStory Comparison (2026)

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Good recommendations?

Broadly

InAppStory

Overview

Broadly is an online review & reputation management tool that helps small service-providing businesses improve their online reputation & attract new customers

With tools like stories, mini-games, in-app messaging, and personalized content, we help businesses connect with their users.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

249

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

399

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.8

336

280

Value for money

Ease of use

Features

Customer support

88%

would recommend this app

5.0

Value for money

Ease of use

Features

Customer support

100%

would recommend this app

Pros

“The delivery of the website "chat bot" messages, the website "Contact Us" form or email via the website, and "text messages" that come from I dont know where - all coming in via the Broadly app. ”

Jackie H.

Owner

“The fact that this software integrates with our scheduling software helps us out so much by making it easier to reach our customers after a service call to leave a review.”

Isaac Z.

Manager

“Allowing clients to contact us outside of business hours, sending photos, and asking for reviews are features we use 24/7/365.”

Aileen G.

Owner

Pros

“They’re visually appealing, interactive, and much more engaging than traditional banners or emails.”

Denis K.

CMO

“The integration of Stories in our app has significantly boosted our loyal users' motivation to engage with the app more frequently.”

Sanja B.

Head of CRM

“First of all, we decided to integrate stories to increase sales, as well as for convenience and benefit for users (to show what new features we implement, to collect feedback, let them play quizzes).”

Ekaterina D.

Head of CRM

Cons

“I tell her PLEASE Cancel my account then they tried taking money out again today.”

pat g.

owner

“Horrible experience. ”

pat g.

owner

“The bulk emails were not useful to us either, because you could only use your current contacts and not change the people who are to receive the emails base don different lists.”

Tegan R.

Attorney

Cons

Not enoughreviews yet