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Broadly vs Reputation Comparison (2026)

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Good recommendations?

Broadly

Reputation

Overview

Broadly is an online review & reputation management tool that helps small service-providing businesses improve their online reputation & attract new customers

Reputation is a reputation management solution, that helps multi-location businesses monitor and improve online ratings, reviews, customer experience, traffic, and more. Its centralized dashboard lets companies collect data and provides a 360-degree view of online and offline reputation.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

249

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.8

336

280

Value for money

Ease of use

Features

Customer support

88%

would recommend this app

4.4

184

104

Value for money

Ease of use

Features

Customer support

70%

would recommend this app

Pros

“The delivery of the website "chat bot" messages, the website "Contact Us" form or email via the website, and "text messages" that come from I dont know where - all coming in via the Broadly app. ”

Jackie H.

Owner

“The fact that this software integrates with our scheduling software helps us out so much by making it easier to reach our customers after a service call to leave a review.”

Isaac Z.

Manager

“Allowing clients to contact us outside of business hours, sending photos, and asking for reviews are features we use 24/7/365.”

Aileen G.

Owner

Pros

“The excellent artificial intelligence support made the automated response to reviews appropriate to their content and in real time.”

Mor L.

Senior Presales Engineer

“With Reputation, we did not leave any comment or review without an answer, we were able to remove customer doubts early.”

Mor L.

Senior Presales Engineer

“These insights can help with staff retention and attraction and support your marketing efforts (focusing on the areas you excel at) and operational teams (addressing regular areas of concern).We have been fortunate to have a brilliant CSM (customer success manager) who has been working hard to support us when we've run into issues (which do occur from time to time).There are other platforms on the market, but from those we tested, none were at the level of Reputation.”

Adam F.

Social Media, Influencer & Community Manager

Cons

“I tell her PLEASE Cancel my account then they tried taking money out again today.”

pat g.

owner

“Horrible experience. ”

pat g.

owner

“The bulk emails were not useful to us either, because you could only use your current contacts and not change the people who are to receive the emails base don different lists.”

Tegan R.

Attorney

Cons

“All the Nuvi products are faulty - we faced multiple issues with post scheduling and now we're starting to completely move off of reputation due to the number of problems we've encountered over the last few months”

Mohini M.

Marketing Specialist

“We have a lot of issues with our information syncing.”

Britta B.

Senior Marketing Coordinator

“Sometimes, it's tricky to find exactly the feature or setting that I am looking for in order to generate a specific report or graph or something like that.”

Brian D.

Marketing Coordinator