Broadly vs Birdeye

Trustpilot

Weave

Podium

NiceJob

Reputation

GuildQuality

Compare Broadly and Birdeye based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Podium is an AI-powered platform that helps businesses manage and convert leads. The platform is designed for a range of industries, such as automotive, healthcare, home services, and retail. It includes a virtual assistant that can drive leads, schedule appointments, and market the business. The system consolidates leads from various channels, including phone calls, text messages, website forms, and third-party sources, into a unified AI-powered inbox.

NiceJob is the easiest way to get more great reviews, referrals and sales. We help businesses get the reputation they deserve! We also help your website convert more leads and improve your SEO!

GuildQuality is a cloud-based platform designed to help home builders, remodelers, and service providers deliver exceptional customer service, gather valuable feedback, track performance, and promote their commitment to quality.

Broadly is an online review & reputation management tool that helps small service-providing businesses improve their online reputation & attract new customers

Activity Dashboard

Campaign Management

Communication Management

Customer History

Customizable Branding

Dashboard

Data Security

Email Management

Feedback Management

Interaction Tracking

Mobile Payments

Monitoring

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Location

Negative Feedback Management

Performance Metrics

Ratings/Reviews

Real-time Consumer-facing Chat

Reporting & Statistics

Reporting/Analytics

Response Management

Review Monitoring

Review Notification

Review Request

Sentiment Analysis

SEO Management

SMS Messaging

Social Sharing

Survey/Poll Management

Surveys & Feedback

Third-Party Integrations

Trend Analysis

Website Integration

Broadly

Android

Web-based

iPad

iPhone

Marketing Manager 

Our overall experience has been amazing. The team at Broadly has been really supportive and is always there to help us with anything that we need.

Owner

Ease of use, friendly professionals, follow-up, constantly improving the offering, simple interface, and my customers love it.

Founder

I told them if they refused to refund me for the months that I didn't use their service I would be disputing the charge with Visa and terminating service.

Bail Agent

People really reading the reviews and top rated companies more calls. Love the service and customer service is great.

Enjoyed how thorough the intake process was for new clients, and the support staff is very helpful and friendly. Allows more efficient use of resources to follow up with clients for CRM.

pres

Easy to use, helping to get us great reviews. I would give it five star rating, already received good reviews from customers.

Most  of my listings across the web are consistent, and I’m getting quite a few more reviews than before I signed up. Grateful to Broadly, and quick to recommend.

Office Manager

Cost effective and performs just as good as the other more expensive review services we used to use 4 years ago.

Great platform to use for both me and my clients.

Marketing And Public Relations Specialist

Great combo of functionality and budget-friendly.

It's ironic that a company based on soliciting quality reviews is so bad at customer service.

Broadly easily integrated with our other platforms, allowing for a seamless request of reviews from ALL customers.

Project coordinator

It integrates easily with our CRM program so customers are automatically asked if they would recommend our business and if so to write a review.

We were on an antiquated paper review system that was only useful for our Employees. Broadly not only gave us a chance to share our success, but is the #1 generator of new business in our market.

Broadly has improved patient engagement and our ratings across all platforms.

I widely promoted this software with peers and consulting clients in the service industry until this experience, which is so frustrating.

Accountnat

No address/location seen when a customer uses it for scheduling.

Receptionist 

Broadly is an easy to use software that allows a short survey to be sent to customers upon completion of their service.

Broadly screenshot: Automatically request and collect unlimited reviews via text and email for Google, Facebook, Yelp, and other popular review sites.

Broadly screenshot: Attract and capture up to 2x more qualified leads with Broadly's Web Chat feature.

Broadly screenshot: Broadly's shared team Inbox consolidates leads from Google, Facebook, Instagram, Web Chat, and website contact forms. Easily see conversation history with all leads and customers.

Broadly screenshot: Get paid faster with mobile invoicing and increase average order value by offering Pay Over Time - flexible customer financing - at zero-risk to your business.

Broadly screenshot: Reach leads and customers on the go with text and email campaigns. Store templates and create special campaigns for your promoters.

Mid Size Business

Small Business

A customer review management tool that brings businesses and consumers together through reviews.

Weave is the all-in-one customer communications and engagement platform for small and midsize business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey.

Reputation is a reputation management solution, that helps multi-location businesses monitor and improve online ratings, reviews, customer experience, traffic, and more. Its centralized dashboard lets companies collect data and provides a 360-degree view of online and offline reputation.

Birdeye provides an AI-based chat solution for multi-location businesses that engages website visitors 24/7. The platform features intelligent conversation capabilities, lead capture functionality, and seamless handoff to live agents when needed. Businesses can personalize the chat widget to match their brand identity while managing all communications through a centralized smart inbox.

@mentions

2-Way Messaging

Access Controls/Permissions

AI Copilot

AI Writing Assistant

AI/Machine Learning

Alerts/Escalation

Alerts/Notifications

Audience Targeting

Augmented Analytics

Automated Publishing

Automated Responses

Autoresponders

Benchmarking

Calendar Management

Campaign Analytics

Campaign Scheduling

Canned Responses

Chat/Messaging

Chatbot

Code-free Development

Collaboration Tools

Commenting/Notes

Competitive Analysis

Competitor Monitoring

Configurable Workflow

Contact Management

Content Ideas

Content Management

Contextual Guidance

Customer Communication

Customer Engagement

Customer Experience Management

Customer Segmentation

Customer Support

Customer Surveys

Customizable Fields

Customizable Forms

Customizable Questions

Customizable Reports

Customizable Templates

Data Analysis Tools

Data Import/Export

Data Visualization

Drag & Drop

Email Alerts

Email Marketing

Email Reminders

Engagement Tracking

File Sharing

Filtering

For Sales/Marketing

Gamification

Generative AI

Group Messaging

Human Handover

Image Library

Impact Measurement

Influencer Tracking

Intent Recognition

Keyword Filtering

Keyword Tracking

Knowledge Base Management

Knowledge Management

Lead Capture

Lead Qualification

Listing Management

Live Chat

Mass Texting

Message Personalization

Mobile Access

Mobile Alerts

Mobile Survey

Multi-Channel Campaigns

Multi-Channel Distribution

Multi-Channel Management

Multi-Language

Multiple Payment Options

Natural Language Processing

Offline Form

One-to-One Messaging

Online Payments

Post Scheduling

Birdeye

Sr. Reputation Manager

This competition during our partnership has been a point of contention and it makes things awkward and confusing.

I find that very helpful in knowing peoples interest in reviewing us. The customer service has always been helpful and very responsive.

Executive Assistant

We have seen such an phenomenal growth with our company. We have tripled our sales and are able to have our amazing clients leave amazing stories on their experience.

Digital Strategist | Partner

Our agency has really enjoyed working with BirdEye. It's proved to be a very effective way to manage the review process for our clients - and has yielded some great results.

The software has so many reports available for tracking success and measuring whether or not campaigns are successful; I really like the integration of multiple sources of reviews in one place.

Brand Manager

Its been excellent and is helping us be proactive vs reactive to brand management.

One of the best investments I made in our office. Can't say enough about the benefits and the ease of using this product.

Reputation Specialist

I like how I can customize reviews to brand them for each of my clients' needs. Automation is a huge benefit as I can now offer this product to a wider variety of my clients.

Patient Care Coordinator

The ease of use with this platform is definitely what I like most about it.

SR Director 

Great Enviroment, Great Customer Service, Great Development Team.

leasing manager

I love the fast communication. It's nice to be able to live chat with people, way quicker than texting.

Sales Manager

The ease of use is so great. Allows our team to chat to our website visitors and request reviews from our customers.

Ease of use; Ability to run SMS and/or Email campaigns; Robust campaign customization; Integration with multiple review channels.

It is easy to respond, we can create replies to common questions and reviews. Customize or not the user experience is pleasant.

manager

Getting to speak with someone or cancelling a contract that was done incorrectly the first time was a problem. They don't return phone calls.

Inbound Marketing Manager

Minor complaint - time frames for viewing reports don't have a simple "last month" option.

Broadly vs Birdeye Comparison (2026)

Broadly

Birdeye

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives