Broadly vs Medallia Concierge

Birdeye

Podium

NiceJob

Cognigy.AI

charles

Stonly

Compare Broadly and Medallia Concierge based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

SurveyMonkey

SurveyMonkey is an AI-based survey platform designed to help teams collect actionable feedback. The platform offers expert templates for various use cases including customer satisfaction, employee engagement, and event feedback. Organizations can distribute surveys to targeted audiences, analyze results with AI-based insights, and integrate with various business tools for streamlined workflows.

Trustpilot

A customer review management tool that brings businesses and consumers together through reviews.

Experience.com

Experience.com is a customer experience (CX) suite designed to manage the satisfaction and engagement of customers throughout their journey. With the CX Campaigns, professionals can automate survey requests, personalize outbound campaigns, send anonymous surveys, and more.

Broadly is an online review & reputation management tool that helps small service-providing businesses improve their online reputation & attract new customers

Activity Dashboard

Campaign Management

Communication Management

Customer History

Customizable Branding

Dashboard

Data Security

Email Management

Feedback Management

Interaction Tracking

Mobile Payments

Monitoring

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Location

Negative Feedback Management

Performance Metrics

Ratings/Reviews

Real-time Consumer-facing Chat

Reporting/Analytics

Reporting & Statistics

Response Management

Review Monitoring

Review Notification

Review Request

Sentiment Analysis

SEO Management

SMS Messaging

Social Sharing

Survey/Poll Management

Surveys & Feedback

Third-Party Integrations

Trend Analysis

Website Integration

By industry, Broadly reviewers are most commonly professionals in construction (22%). The most frequent use case for Broadly cited by reviewers is review management (58% of reviewers).

Users and use cases

Reviewers appreciate the option to pay annually for savings and feel the pricing is reasonable for the features provided. However, some users find the cost steep and report dissatisfaction with billing practices and refund difficulties.

Value for money

Broadly is a review management program offering key features such as review request, feedback management, review monitoring, SMS messaging, and negative feedback management, among others.

Broadly

Web-based

iPad

Android

iPhone

Basic

owner

I tell her PLEASE Cancel my account then they tried taking money out again today.

Professional Home Inspector

Broadly helped me set it up so that positive reviews are posted to my website automatically.   When a potential client is shopping, the reviews have often been the deciding factor.  

HVAC Manager

I like that all team members can view communications that other team members had with customers, so there is visibility across the board.

Owner

Our garage door industry is very specific so it is hard to answer everyone's questions online ASAP ourselves and if we have Broadly do it we are concerned they don't have enough knowledge.

The delivery of the website "chat bot" messages, the website "Contact Us" form or email via the website, and "text messages" that come from I dont know where - all coming in via the Broadly app.  

Controller

We find that it makes it easier to reach out to customers to answer questions & schedule appointments.  

Manager

The fact that this software integrates with our scheduling software helps us out so much by making it easier to reach our customers after a service call to leave a review.

Allowing clients to contact us outside of business hours, sending photos, and asking for reviews are features we use 24/7/365.

Director of Operations

We get to send client's links on how to leave reviews and are able to filter the bad ones out from google so we can see the problems.

Marketing Manager

The ability to communicate with clients in a chat, managing positive and negative reviews, getting alerts for every review left

Marketing & Sales Director

I can manage and field every potential customer's inquiry on the numerous paths of communication available in one, organized and collective space

No one wants to be bugged for a yelp review and a facebook review after already leaving one on google.  

Owner / CEO 

I like using Broadly for our reputation managment , it keeps us in the loop and keeps us in front of our clients tell we get the review, It has also helped us to be more on top of our unhappy campers to resovle issues before they get out of hand...

Office Manager

The only glitch or issue we have is inviting other team members to Broadly so they can see their reviews or send links to their customers for reviews.

Office Supervisor

I love that it filters out positive and negative reviews from our consumers allowing us to hopefully make a turn around with any negative feedback we may get prior to being posted on a social platform.

General Manager

I with there were more ways to pick and choose what customers get the survey.

There is no question investing in Broadly to increase my Google reviews made a huge difference in how easily we are found on internet searches, which lowers the amount I need to spend on other online advertising.   

This also helps us with gaining more reviews for our company as well as helping fix any issues a customer may have before they leave us a bad review.

Project coordinator

It integrates easily with our CRM program so customers are automatically asked if they would recommend our business and if so to write a review.

Attorney

The bulk emails were not useful to us either, because you could only use your current contacts and not change the people who are to receive the emails base don different lists.

Admin. & A/R Manager

It is easy to use, and it is a great platform to be able to SMS/text message & email customers all in once place.

I love that when someone has a problem, it provides them a platform to express the issues so that you can catch them prior to them going out to a review site.

Residential Account Manager

I wish Broadly had a way to filter out spam.

Owner/Administrator

I love that if our technician or team members forget to ask for a review or if a client forgets to write one, they receive a reminder from Broadly which prompts them to follow through!  

Admin Assistant

Most positive use is the ease of entering in customer information and the non wait time to immediately turnaround and send messages to the same customer.

Marketing Manager 

I like that we are able to find out if a customer was not satisfied with our service and follow up and resolve the issue before we receive any negative feedback online.

I use Broadly primarily to prompt clients to complete reviews and for the texting feature.

We are able to upload emails lists with problem customers omitted so we are getting the best chances for positive reviews.

They are able to reach out to our company, and then if they ended up using us, they are able to leave a private review about their experience with us, whether it was a great one or maybe not so great.  

Secretary

It simplifies the review process, and gives us a good channel to remind customers that their reviews are helpful to us!

Business Owner

I am fairly new with my company and we are beginning to learn all the ins and outs of the software now that we have a designated office staff to maintain the traffic we have on Broadly.

I do wish predictive text could be utilized in responding to guests because the majority of my responses are the same all the time.  

I just feel like Broadly makes me look extremely professional and gives the impression that I am a large company when it's really just me and one other employee managing all of the incoming and outgoing communication to my customers.  

Administrator

What I like most is the instant message that asks about customer satisfaction, and also the live chat on the site.

Director of Public Relations 

The ease of being able to monitor, respond and track all of the reviews coming in from all the sites we are listed is amazing!

I don't like the fact that we cannot prevent negative reviews anymore.  

Which allows us to resolve any less than 10/10 experiences before they post a customer facing review.  

Office manager 

the only thing  it updates almost every day as well my guys use their phones and when that updates it's way different then the computer

HR Manager

I like most that we can use the software to text with out clients, and have multiple ways of communicating.

President

Being able to  have interaction with customers and immediately hear from customers if they have any issuses has helped us steer clear of issues.

So easy that new team members don't need significant training to jump right on board and begin using and providing value.

Also, when clients send pictures back to us in the text message they turn out very very blurry I wish they would come back clear.  

The ease it provides the customer to leave us a good review - and the way it "redirects" an occasional negative experience so that we can address it.

As a business, being notified immediately of a negative review could be imperative to salvaging a client relationship and Broadly enables us to do that.  

Easy to use and you can immediately request a review from a customer if they tell you they've had a great experience.

Also, it has increased our Google reviews.  

Head of Marketing

Thanks to this service, we can honestly, organically grow reviews on different platforms

Being able to manage multiple platforms on one single dashboard is key for us.

We use this software to message our patients their monthly statements, the results have been great.

Review Management

Customer Support

Review Requests

Email and Review Attachments

Message Communication

Staff and User Friendliness

Chat Feature

Email Communication

Response and Follow-Up

Pricing

Small Business

Mid-size Business

Reviewers appreciate that Broadly is user-friendly, reliable, and offers the option to pay annually for potential savings. Some users say the platform delivers on its promises and feel the overall pricing is reasonable for the features provided. However, some reviewers find the cost steep or expensive, especially when not all features are accessible or when they do not use all functionalities. Some users report dissatisfaction with billing practices, including charges during periods of non-use and difficulties obtaining refunds, which negatively impacts their perception of value for money.

Whistle Messaging

Whistle is a cloud-based guest messaging software designed to help businesses in the hospitality industry communicate with customers, manage tasks, automate workflows, and more on a unified platform. Administrators can send documents to clients and collect electronic signatures.

Birdeye provides an AI-based chat solution for multi-location businesses that engages website visitors 24/7. The platform features intelligent conversation capabilities, lead capture functionality, and seamless handoff to live agents when needed. Businesses can personalize the chat widget to match their brand identity while managing all communications through a centralized smart inbox.

Intercom

Intercom Customer Service Suite combines an AI agent called Fin with a helpdesk platform designed for customer service operations. The platform includes features such as omnichannel communication across phone, email, and live chat, an AI-enhanced inbox, ticketing system, and a knowledge hub for centralizing support content. Fin uses a patented AI architecture to resolve customer queries and can be trained on company procedures and policies for deployment across multiple channels.

Zingle is an SMS messaging solution which enables communication between businesses & their customers via text, with multi-channel messaging, automations & more

2-Way Messaging

Appointment Scheduling

Audience Targeting

Automated Responses

Autoresponders

Batch Communications

Campaign Segmentation

Chat/Messaging

Collaboration Tools

Contact Database

Contact Management

Customer Segmentation

Customizable Fields

Customizable Templates

Data Import/Export

Engagement Tracking

Group Messaging

Human Handover

Inbox Management

Live Chat

Marketing Automation

Mass Texting

Message Personalization

Mobile Access

Mobile Coupons

Multi-Channel Marketing

Multi-Language

On-Demand Communications

One-to-One Messaging

Personalization

Polls/Voting

Predictive Analytics

Product Recommendations

Real-time Conversations

Scheduled Messaging

Shortcodes

SMS Marketing

Social Media Integration

Tagging

Template Management

Text Analysis

Medallia Concierge

Manager, customer experience

I can check our customer experience in score and see who in what area caused the issues at a glance.

The only contact was from bookkeeping when we had to cancel the card they were charging  because of some unrelated fraud activity.

Broadly vs Medallia Concierge Comparison (2026)

Broadly

Medallia Concierge

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives